US East (Sterling) [neo-us3] - Service Advisory
Incident Report for SAP Cloud Platform
Postmortem

Root cause analysis of this incident has been provided for SAP Cloud Platform customers (access requires an authorized S-user ID).

Posted 2 days ago. Aug 17, 2018 - 06:47 UTC

Resolved
Between approximately 23:30 UTC on 05 Aug 2018 and 12:18 UTC on 06 Aug 2018, customers may have experienced a disruption on the US East (Sterling) [neo-us3] region of the SAP Cloud Platform (us3.hana.ondemand.com). Customers may have been unable to access applications and services due to an infrastructure disruption. Service has been restored.
Posted 13 days ago. Aug 06, 2018 - 15:04 UTC
Update
Our monitors have indicated a possible disruption on the US East (Sterling) [neo-us3] region of the SAP Cloud Platform (us3.hana.ondemand.com). Customers might experience disruption due to a power outage in the Sterling Data Center. Engineers are still investigating the issue and update will be provided shortly.
Posted 13 days ago. Aug 06, 2018 - 05:56 UTC
Investigating
Our monitors have indicated a possible disruption on the US East (Sterling) [neo-us3] region of the SAP Cloud Platform (us3.hana.ondemand.com). Engineers are now investigating and an update will be provided shortly.
Posted 14 days ago. Aug 06, 2018 - 00:18 UTC
This incident affected: US East (Sterling) [neo-us3] (All Advisories [neo-us3], Region Access [neo-us3], Cloud Cockpit [neo-us3], Lifecycle Management [neo-us3], Portal Service [neo-us3]).