[EMEA Region] Planned Upgrade
Scheduled Maintenance Report for SAP Business Technology Platform
Completed
The scheduled maintenance has been completed.
Posted Feb 20, 2021 - 02:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 19, 2021 - 22:00 UTC
Scheduled
Starting from 19 February 2021, 22:00 UTC till 20 February, 02:00 UTC, maintenance activities targeting implementation of security patches and database upgrades will be applied in the Europe (Rot) [neo-eu1], Europe (Frankfurt) [neo-eu2], Europe (Amsterdam) [neo-eu3], Russia (Moscow) [neo-ru1], UAE (Dubai) [neo-ae1], and KSA (Riyadh) [neo-sa1] regions, as part of an overarching Cloud Platform Major Upgrade.

During this period, the SAP Cloud Platform services will be updated as follows:

[CANCELED] [Identity Authentication Service] Between 22:00 UTC and 22:30 UTC a service disruption with a duration of up to 15 minutes will be experienced. Customers will not be able to use their Identity Authentication Service (IAS) tenants for authentication and user management. It will affect all applications connected to IAS tenants in thе announced regions (SAP CP applications, SAP S/4 HANA Cloud, IBP, SAP SFSF, Ariba, C/4, etc). All REST APIs offered by IAS won’t be reachable. SAP ID Service tenant (IDS, accounts.sap.com) won’t be available, and it will have a global impact on all applications connected to IDS, even if they are not located in Europe (SAP CP cockpit, CPI, all SAP public and internal sites like SAP.com SAP Community, SAP Store, etc.)

[Audit Log Retention API] Between 22:15 UTC and 23:15 UTC no audit logs will be able to be retrieved via the API. The Audit Log write functionality will not be affected.

[Commercial Infrastructure] Between 22:15 UTC and 23:45 UTC a service disruption with a duration of up to 30 minutes will be experienced. Customers will not be able to perform operations of their accounts such as create, update, delete accounts, entitlements and services. The upgrade will affect all SAP Cloud Platform regions.

[Document Center] Between 23:45 UTC and 00:00 UTC the service will not be available.

[Theme Designer] Between 23:45 UTC and 00:45 UTC service consumers will get SAP fallback theme instead of custom theme.

[Workflow Service] Between 23:45 UTC and 00:45 UTC an upgrade of the service database will be performed. The customers will not be able to reach the REST API.

[Monitoring] Between 23:45 UTC and 01:15 UTC a service disruption with a duration of up to 60 minutes will be experienced. Customers will not be able to see historical metric data and to maintain custom checks, alert recipients and web hooks. History of the application (Java, HTML5, XS) and DB metrics will not be available. 

[Extensions Service] Between 23:45 UTC and 01:15 UTC a service disruption with a duration of up to 30 minutes will be experienced. Managing the SAP CP extension package for SAP SuccessFactors will not be possible. This includes initial configuration, activation, deactivation and restore operations. Usage of the SAP Cloud Platform SDK console client command will not be possible.

[Software Logistics] Between 23:45 UTC and 01:15 UTC a service disruption with a duration of up to 30 minutes will be experienced. Deployment of MTA archives will not be possible. There will be no disruption of running services, but applications could not be installed or updated.

[Forms by Adobe] Between 23:45 UTC and 01:30 UTC a service disruption with a duration of up to 90 minutes will be experienced. Customers will not be able to create any form output (PDF, PCL, PS and other print files).

[OData Provisioning] Between 23:45 UTC and 01:30 UTC the service will not be reachable. All the Fiori applications and custom UIs/applications consuming ODP endpoints or customers accessing ODP via API Management will be impacted.

[Business Rules] Between 23:45 UTC and 01:45 UTC tenant onboarding/offboarding, creation of Business Rules artifacts and Invocation of rule service will not be possible. The REST API will not be reachable.

[Enterprise Messaging] Between 23:45 UTC and 01:45 UTC all management requests to the service will not be working. Existing running scenarios that only use messaging and do not rely on management requests will not be affected.

[Portal] Between 23:45 UTC and 01:45 UTC a service disruption with a duration of up to 30 minutes will be experienced. Portal will not be available to customers at this time.

[Identity Provisioning Service] Between 00:30 UTC and 01:30 UTC manually triggered and scheduled identity provisioning replications will not work. Identity provisioning proxy functionality will not be available. New tenants will not be onboarded.

[Database Lifecycle Management] Between 01:30 UTC and 02:00 UTC customers will not be able to perform lifecycle management operations on database, nor use persistence related views in the cockpit or commands in the Neo command line tool.
Posted Jan 22, 2021 - 12:31 UTC
This scheduled maintenance affected: Europe (Amsterdam) [neo-eu3] (All Advisories [neo-eu3]), UAE (Dubai) [neo-ae1] (All Advisories [neo-ae1]), KSA (Riyadh) [neo-sa1] (All Advisories [neo-sa1]), Russia (Moscow) [neo-ru1] (All Advisories [neo-ru1]), Europe (Frankfurt) [neo-eu2] (All Advisories [neo-eu2]), and Europe (Rot) [neo-eu1] (All Advisories [neo-eu1]).