In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 15:01 UTC
Scheduled - Between 15:00 and 19:00 UTC on September 22 2018, a network maintenance targeting stability improvement will be applied in the Australia (Sydney) [neo-ap1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.

SAP Cloud Platform Operations

About This Site

This page provides an overview of the current service availability of the SAP Cloud Platform.

Disclaimer: Please note that the status information displayed on this page reflects the general platform status. The status of your individual service experience may differ from this one due to differences in your particular setup. Also, SAP may change structure or content of this page at any time. The Service Level Agreement by SAP is here - this is the sole commitment. No side agreements or other quasi contractual commitments should be made on this site. Terms and conditions by StatusPage apply.

Australia (Sydney) [neo-ap1] Operational
All Advisories [neo-ap1]   ? Operational
Region Access [neo-ap1]   ? Operational
Cloud Cockpit [neo-ap1]   ? Operational
Lifecycle Management [neo-ap1]   ? Operational
Web IDE [neo-ap1]   ? Operational
Portal Service [neo-ap1]   ? Operational
Australia (Sydney) [cf-ap10] Operational
All Advisories [cf-ap10]   ? Operational
Region Access [cf-ap10]   ? Operational
Lifecycle Management [cf-ap10]   ? Operational
Brazil (São Paulo) [cf-br10] Operational
All Advisories [cf-br10]   ? Operational
Region Access [cf-br10]   ? Operational
Lifecycle Management [cf-br10]   ? Operational
Brazil (São Paulo) [neo-br1] Operational
All Advisories [neo-br1]   ? Operational
Region Access [neo-br1]   ? Operational
Cloud Cockpit [neo-br1]   ? Operational
Lifecycle Management [neo-br1]   ? Operational
Web IDE [neo-br1]   ? Operational
Portal Service [neo-br1]   ? Operational
Canada (Toronto) [neo-ca1] Operational
All Advisories [neo-ca1]   ? Operational
Region Access [neo-ca1]   ? Operational
Cloud Cockpit [neo-ca1]   ? Operational
Lifecycle Management [neo-ca1]   ? Operational
Web IDE [neo-ca1]   ? Operational
Portal Service [neo-ca1]   ? Operational
China (Shanghai) [neo-cn1] Operational
All Advisories [neo-cn1]   ? Operational
Region Access [neo-cn1]   ? Operational
Cloud Cockpit [neo-cn1]   ? Operational
Lifecycle Management [neo-cn1]   ? Operational
Web IDE [neo-cn1]   ? Operational
Portal Service [neo-cn1]   ? Operational
Europe (Amsterdam) [neo-eu3] Operational
All Advisories [neo-eu3]   ? Operational
Region Access [neo-eu3]   ? Operational
Cloud Cockpit [neo-eu3]   ? Operational
Lifecycle Management [neo-eu3]   ? Operational
Web IDE [neo-eu3]   ? Operational
Portal Service [neo-eu3]   ? Operational
Europe (Frankfurt) [cf-eu10] Operational
All Advisories [cf-eu10]   ? Operational
Region Access [cf-eu10]   ? Operational
Lifecycle Management [cf-eu10]   ? Operational
Europe (Netherlands) [cf-eu20] Operational
All Advisories [cf-eu20]   ? Operational
Region Access [cf-eu20]   ? Operational
Lifecycle Management [cf-eu20]   ? Operational
Europe (Rot) [neo-eu1] Operational
All Advisories [neo-eu1]   Operational
Region Access [neo-eu1]   ? Operational
Cloud Cockpit [neo-eu1]   ? Operational
Lifecycle Management [neo-eu1]   ? Operational
Web IDE [neo-eu1]   ? Operational
Portal Service [neo-eu1]   ? Operational
Europe (Rot) [cf-eu1] Operational
All Advisories [cf-eu1]   ? Operational
Region Access [cf-eu1]   ? Operational
Lifecycle Management [cf-eu1]   ? Operational
Europe (Rot) - Trial [neo-eu1-trial] Operational
All Advisories [neo-eu1-trial]   ? Operational
Region Access [neo-eu1-trial]   ? Operational
Cloud Cockpit [neo-eu1-trial]   ? Operational
Lifecycle Management [neo-eu1-trial]   ? Operational
Web IDE [neo-eu1-trial]   ? Operational
Portal Service [neo-eu1-trial]   ? Operational
Japan (Tokyo) [cf-jp10] Operational
All Advisories [cf-jp10]   ? Operational
Region Access [cf-jp10]   ? Operational
Lifecycle Management [cf-jp10]   ? Operational
Japan (Tokyo) [neo-jp1] Operational
All Advisories [neo-jp1]   ? Operational
Region Access [neo-jp1]   ? Operational
Cloud Cockpit [neo-jp1]   ? Operational
Lifecycle Management [neo-jp1]   ? Operational
Web IDE [neo-jp1]   ? Operational
Portal Service [neo-jp1]   ? Operational
KSA (Riyadh) [neo-sa1] Operational
All Advisories [neo-sa1]   ? Operational
Region Access [neo-sa1]   ? Operational
Cloud Cockpit [neo-sa1]   ? Operational
Lifecycle Management [neo-sa1]   ? Operational
Web IDE [neo-sa1]   ? Operational
Portal Service [neo-sa1]   ? Operational
Russia (Moscow) [neo-ru1] Operational
All Advisories [neo-ru1]   ? Operational
Region Access [neo-ru1]   ? Operational
Cloud Cockpit [neo-ru1]   ? Operational
Lifecycle Management [neo-ru1]   ? Operational
Web IDE [neo-ru1]   ? Operational
Portal Service [neo-ru1]   ? Operational
UAE (Dubai) [neo-ae1] Operational
All Advisories [neo-ae1]   ? Operational
Region Access [neo-ae1]   ? Operational
Cloud Cockpit [neo-ae1]   ? Operational
Lifecycle Management [neo-ae1]   ? Operational
Web IDE [neo-ae1]   ? Operational
Portal Service [neo-ae1]   ? Operational
US East (Ashburn) [neo-us1] Operational
All Advisories [neo-us1]   ? Operational
Region Access [neo-us1]   ? Operational
Cloud Cockpit [neo-us1]   ? Operational
Lifecycle Management [neo-us1]   ? Operational
Web IDE [neo-us1]   ? Operational
Portal Service [neo-us1]   ? Operational
US East (Sterling) [neo-us3] Operational
All Advisories [neo-us3]   ? Operational
Region Access [neo-us3]   ? Operational
Cloud Cockpit [neo-us3]   ? Operational
Lifecycle Management [neo-us3]   ? Operational
Web IDE [neo-us3]   ? Operational
Portal Service [neo-us3]   ? Operational
US Central (IA) [cf-us30] Operational
All Advisories [cf-us30]   ? Operational
Region Access [cf-us30]   ? Operational
Lifecycle Management [cf-us30]   ? Operational
US East (VA) [cf-us10] Operational
All Advisories [cf-us10]   ? Operational
Region Access [cf-us10]   ? Operational
Lifecycle Management [cf-us10]   ? Operational
US West (Chandler) [neo-us2] Operational
All Advisories [neo-us2]   ? Operational
Region Access [neo-us2]   ? Operational
Cloud Cockpit [neo-us2]   ? Operational
Lifecycle Management [neo-us2]   ? Operational
Web IDE [neo-us2]   ? Operational
Portal Service [neo-us2]   ? Operational
Identity Authentication Operational
SAP ID Service (accounts.sap.com)   Operational
Identity Authentication - Europe   ? Operational
Identity Authentication - US   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Europe (Rot) [cf-eu1] - Planned Upgrade Sep 22, 22:00 - Sep 23, 00:00 UTC
Between 22:00 UTC on 22 Sep 2018 and 00:00 UTC on 23 Sep 2018, scheduled maintenance will be performed in the Europe (Rot) [cf-eu1] region of the SAP Cloud Platform.

During this time, customers may experience a disruption of Cloud Foundry lifecycle operations.

SAP Cloud Platform Operations
Posted on Sep 20, 20:26 UTC
Europe (Rot) [neo-eu1] Planned Network Upgrade Sep 22, 22:00 - Sep 23, 02:00 UTC
Between September 22 2018 22:00 and September 23 2018 02:00 UTC, a network upgrade targeting security improvement will be applied in the Europe (Rot) [neo-eu1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.

SAP Cloud Platform Operations
Posted on Aug 24, 12:04 UTC
Between 04:00 and 06:00 UTC on September 23 2018, a network upgrade targeting stability improvement will be applied in the Brazil (Sao Paulo) [neo-br1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.

SAP Cloud Platform Operations
Posted on Aug 29, 14:46 UTC
Between 04:00 and 08:00 UTC on September 23 2018, a network maintenance targeting stability improvement will be applied in the US East (Ashburn) [neo-us1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.

SAP Cloud Platform Operations
Posted on Aug 24, 13:20 UTC
Between 04:00 and 08:00 UTC on September 23 2018, a network upgrade targeting stability improvement will be applied in the US West (Chandler) [neo-us2] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.

SAP Cloud Platform Operations
Posted on Aug 24, 13:17 UTC
Between 15:30 and 16:00 UTC on October 06 2018, a network maintenance targeting stability improvement will be applied in the China (Shanghai) [neo-cn1] region of the SAP Cloud Platform.

During this time, customers may experience short disruptions of access to applications and lifecycle operations.

SAP Cloud Platform Operations
Posted on Sep 7, 14:02 UTC
Russia (Moscow) [neo-ru1] Planned Network Upgrade Oct 13, 22:00 - Oct 14, 02:00 UTC
Between October 13 2018 22:00 and October 14 2018 02:00 UTC, a network upgrade targeting stability improvement will be applied in the Russia Moscow [neo-ru1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.

SAP Cloud Platform Operations
Posted on Sep 14, 12:36 UTC
Europe (Rot) [neo-eu1] Planned Network Upgrade Oct 13, 22:00 - Oct 14, 02:00 UTC
Between October 13 2018 22:00 and October 14 2018 02:00 UTC, a network upgrade targeting security improvement will be applied in the Europe (Rot) [neo-eu1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.

SAP Cloud Platform Operations
Posted on Sep 14, 12:30 UTC
Between 04:00 and 08:00 UTC on October 14 2018, a network upgrade targeting stability improvement will be applied in the US West (Chandler) [neo-us2] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.

SAP Cloud Platform Operations
Posted on Sep 14, 12:32 UTC
Between 04:00 and 08:00 UTC on October 14 2018, a network upgrade targeting stability improvement will be applied in the US East (Ashburn) [neo-us1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.

SAP Cloud Platform Operations
Posted on Sep 14, 12:34 UTC
Between 04:00 and 08:00 UTC on October 14 2018, a network upgrade targeting stability improvement will be applied in the Canada Toronto [neo-ca1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.

SAP Cloud Platform Operations
Posted on Sep 14, 12:38 UTC
Past Incidents
Sep 21, 2018
Resolved - Between approximately 08:00 and 14:40 UTC on 21 Sep 2018, customers may have experienced a disruption on the Europe (Rot) [cf-eu1] region of the SAP Cloud Platform (eu1.hana.ondemand.com). Service has been restored.
Sep 21, 16:03 UTC
Update - We are continuing to investigate this issue.
Sep 21, 13:33 UTC
Investigating - Our monitors have indicated a possible disruption on the Europe (Rot) [cf-eu1] region of the SAP Cloud Platform (eu1.hana.ondemand.com). Engineers are now investigating and an update will be provided shortly.
Sep 21, 08:36 UTC
Resolved - Between approximately 01:41 and 05:26 UTC on 21 Sep 2018, customers may have experienced a disruption on the Europe (Rot) [neo-eu1] region of the SAP Cloud Platform (hana.ondemand.com) due to an infrastructure issue. Service has been restored.
Sep 21, 05:58 UTC
Identified - Since approximately 01:41 UTC on 21 Sep 2018, customers may have experienced a disruption on the Europe (Rot) [neo-eu1] region of the SAP Cloud Platform (hana.ondemand.com) due to an infrastructure issue. Engineers are working to restore service and updates will be provided as events warrant.
Sep 21, 04:47 UTC
Investigating - Our monitors have indicated a possible disruption on the Europe (Rot) [cf-eu1] region of the SAP Cloud Platform (eu1.hana.ondemand.com) impacting lifecycle management operations. Engineers are now investigating and an update will be provided shortly.
Sep 21, 01:41 UTC
Sep 20, 2018
Resolved - Between approximately 12:56 and 16:20 UTC on 20 Sep 2018, customers may have experienced a disruption on the Europe (Rot) [cf-eu1] region of the SAP Cloud Platform (eu1.hana.ondemand.com). Customers may have been unable to create backing services during this time. Additionally, between approximately 14:05 and 14:40 UTC, customers may have been unable to access applications and services in the region. Service has been restored.
Sep 20, 16:52 UTC
Identified - Since approximately 12:56 UTC on 20 Sep 2018, customers may have experienced a disruption on the Europe (Rot) [cf-eu1] region of the SAP Cloud Platform (eu1.hana.ondemand.com). Customers may be unable to create backing services during this time; existing applications will not be affected. Engineers are working to restore service and updates will be provided as events warrant.
Sep 20, 16:05 UTC
Investigating - Our monitors have indicated a possible disruption on the Europe (Rot) [cf-eu1] region of the SAP Cloud Platform (eu1.hana.ondemand.com). Engineers are now investigating and an update will be provided shortly.
Sep 20, 14:18 UTC
Sep 19, 2018

No incidents reported.

Sep 18, 2018

No incidents reported.

Sep 17, 2018
Resolved - Between approximately 16:15 and 18:38 UTC on 17 Sep 2018, customers may have experienced a disruption on the US East (Sterling) [neo-us3] region of the SAP Cloud Platform (us3.hana.ondemand.com). Customers may have been unable to access the Portal Service. Service has been restored.
Sep 17, 19:03 UTC
Identified - Since approximately 16:15 UTC on 17 Sep 2018, customers may have experienced a disruption on the US East (Sterling) [neo-us3] region of the SAP Cloud Platform (us3.hana.ondemand.com). Customers may be unable to access the Portal Service. Engineers are working to restore service and updates will be provided as events warrant.
Sep 17, 17:26 UTC
Sep 16, 2018

No incidents reported.

Sep 15, 2018
Completed - The scheduled maintenance has been completed.
Sep 15, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 22:00 UTC
Scheduled - Between 22:00 UTC on 14 September 2018 and 2:00 UTC on 15 September 2018, an upgrade targeting stability improvement of XS advanced User Account and Authentication service (XSUAA) and upgrade of Cloud Foundry database on AWS (RDS instances) will be applied on Europe (Rot) [cf-eu1], Europe (Frankfurt) [cf-eu10] and Europe (Netherlands) [cf-eu20] regions of the SAP Cloud Platform.

During this period, customers will experience disruptions of Cloud Foundry lifecycle management operations and login to XSUAA protected applications.

SAP Cloud Platform Operations
Aug 10, 13:43 UTC
Completed - The scheduled maintenance has been completed.
Sep 15, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 22:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 10, 13:48 UTC
Scheduled - Between 22:00 UTC on 14 September 2018 and 2:00 UTC on 15 September 2018, an upgrade targeting enablement of high availability scenarios and databases migration will be applied in the Europe (Rot) [neo-eu1], Europe (Amsterdam) [neo-eu3], Russia (Moscow) [neo-ru1], UAE (Dubai) [neo-ae1] and KSA (Riyadh) [neo-sa1] regions of the SAP Cloud Platform.

During this period, customers will experience disruptions of the Portal Service, Workflow Service, Monitoring Service, Metering Service, UI Theme Designer Service, SAP WebIDE Service, SAP Cloud Platform Internet of Things, Business Rules Service, Extensions Service, Software Logistics Service, Forms by Adobe Service, Reporting Hub Service and the lifecycle operations such as starting and stopping applications.

SAP Cloud Platform Operations
Aug 10, 13:36 UTC
Sep 13, 2018
Resolved - Between approximately 08:24 and 11:14 UTC on 13 Sep 2018, customers may have experienced a disruption on the Europe (Rot) [cf-eu1] region of the SAP Cloud Platform (eu1.hana.ondemand.com). Service has been restored. Cloud engineering team will continue to monitor.
Sep 13, 13:54 UTC
Investigating - Our monitors have indicated a possible disruption on the Europe (Rot) [cf-eu1] region of the SAP Cloud Platform (eu1.hana.ondemand.com). Lifecycle operations might be sporadically impacted. Engineers are now investigating and an update will be provided shortly.
Sep 13, 11:20 UTC
Sep 12, 2018

No incidents reported.

Sep 11, 2018
Resolved - Between approximately 15:55 and 21:25 UTC on 11 Sep 2018, customers may have experienced a disruption on the Europe (Rot) [cf-eu1] region of the SAP Cloud Platform (eu1.hana.ondemand.com). Customers may have been unable to perform lifecycle management operations. Service has been restored.
Sep 11, 21:35 UTC
Identified - Since approximately 15:55 UTC on 11 Sep 2018, customers may have experienced a disruption on the Europe (Rot) [cf-eu1] region of the SAP Cloud Platform (eu1.hana.ondemand.com). Customers may be unable to perform lifecycle management operations. Engineers are working to restore service and updates will be provided as events warrant.
Sep 11, 16:37 UTC
Resolved - Between approximately 08:26 and 08:35 UTC on 11 Sep 2018, customers may have experienced a disruption on the US East (Ashburn) [neo-us1] region of the SAP Cloud Platform (us1.hana.ondemand.com). Service has been restored.
Sep 11, 08:46 UTC
Resolved - Between approximately 08:26 and 08:35 UTC on 11 Sep 2018, customers may have experienced a disruption on the US East (Sterling) [neo-us3] region of the SAP Cloud Platform (us3.hana.ondemand.com). Service has been restored.
Sep 11, 08:45 UTC
Resolved - Between approximately 08:01 UTC on 10 Sep 2018 and 05:06 UTC on 11 Sep 2018, customers may have experienced a disruption on the Europe (Rot) [cf-eu1] region of the SAP Cloud Platform (eu1.hana.ondemand.com). Our monitors have indicated a disruption on the Europe (Rot) [cf-eu1] region of the SAP Cloud Platform (eu1.hana.ondemand.com) impacting lifecycle management operations,however that will not impact already existing and deployed applications. Service has been restored.
Sep 11, 06:42 UTC
Identified - Since approximately 08:01 UTC on 10 Sep 2018, customers may have experienced a disruption on the Europe (Rot) [cf-eu1] region of the SAP Cloud Platform (eu1.hana.ondemand.com) impacting lifecycle management operations. Engineers are working to restore service and updates will be provided as events warrant.
Sep 10, 14:12 UTC
Sep 10, 2018
Resolved - Between approximately 08:01 and 09:35 UTC on 10 Sep 2018, customers may have experienced a disruption on the Europe (Rot) [cf-eu1] region of the SAP Cloud Platform (eu1.hana.ondemand.com). Our monitors have indicated a disruption on the Europe (Rot) [cf-eu1] region of the SAP Cloud Platform (eu1.hana.ondemand.com) impacting lifecycle management operations,however that will not impact already existing and deployed applications. Service has been restored.
Sep 10, 09:52 UTC
Investigating - Our monitors have indicated a disruption on the Europe (Rot) [cf-eu1] region of the SAP Cloud Platform (eu1.hana.ondemand.com) impacting lifecycle management operations,however that will not impact already existing and deployed applications. Engineers are now investigating and an update will be provided shortly.
Sep 10, 09:23 UTC
Sep 9, 2018
Resolved - Between approximately 08:03 and 13:42 UTC on 09 Sep 2018, customers may have experienced a disruption on the US East (Ashburn) [neo-us1] region of the SAP Cloud Platform (us1.hana.ondemand.com). All services recovered at around 10:32 UTC. Forms by Adobe service recovered at 13:42 UTC. Service has been restored.
Sep 9, 13:56 UTC
Identified - Since approximately 08:03 UTC on 09 Sep 2018, customers may have experienced a disruption on the US East (Ashburn) [neo-us1] region of the SAP Cloud Platform (us1.hana.ondemand.com). All services recovered at approximately 10:32 UTC, apart from Forms by Adobe. Engineers are working to restore service and updates will be provided as events warrant.
Sep 9, 11:41 UTC
Investigating - Our monitors have indicated a possible disruption on the US East (Ashburn) [neo-us1] region of the SAP Cloud Platform (us1.hana.ondemand.com). Engineers are now investigating and an update will be provided shortly.
Sep 9, 08:17 UTC
Sep 8, 2018
Completed - The scheduled maintenance has been completed.
Sep 8, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 04:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 10, 13:29 UTC
Scheduled - Between 4:00 UTC – 8:00 UTC on 8 September 2018, an upgrade targeting stability improvements and upgrade of Cloud Foundry database on AWS (RDS instances) will be applied on US East (VA) [cf-us10] and
US Central (IA) [cf-us30] regions of the SAP Cloud Platform.

During this period, customers will experience disruptions of Cloud Foundry lifecycle management operations.

SAP Cloud Platform Operations
Aug 10, 13:28 UTC
Completed - The scheduled maintenance has been completed.
Sep 8, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 04:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 10, 13:45 UTC
Scheduled - Between 4:00 UTC - 8:00 UTC on 8 September 2018, an upgrade targeting enablement of high availability scenarios and databases migration will be applied in the Canada (Toronto) [neo-ca1], Brazil (São Paulo) [neo-br1], US East (Ashburn) [neo-us1], US East (Sterling) [neo-us3] and US West (Chandler) [neo-us2] regions of the SAP Cloud Platform.

During this period, customers will experience disruptions of the Portal Service, Workflow Service, Monitoring Service, Metering Service, UI Theme Designer Service, SAP WebIDE Service, SAP Cloud Platform Internet of Things, Business Rules Service, Extensions Service, Software Logistics Service and the lifecycle operations such as starting and stopping applications.

SAP Cloud Platform Operations
Aug 10, 13:22 UTC