All Systems Operational

About This Site

This page provides an overview of the current service availability of the Neo and CF environments of the SAP Business Technology Platform.

Note: This page is deprecated and will be decommissioned on January 31, 2022. For a personalized dashboard with focus on relevant information about your cloud product availability and maintenance, please use the Cloud Availability Center (CAC).

Disclaimer: Please note that the status information displayed on this page reflects the general platform status. The status of your individual service experience may differ from this one due to differences in your particular setup. Also, SAP may change structure or content of this page at any time. The Service Level Agreement by SAP is here - this is the sole commitment. No side agreements or other quasi contractual commitments should be made on this site. Terms and conditions by StatusPage apply.

Australia (Sydney) [neo-ap1] Operational
All Advisories [neo-ap1] ? Operational
Region Access [neo-ap1] ? Operational
Cloud Cockpit [neo-ap1] ? Operational
Lifecycle Management [neo-ap1] ? Operational
Web IDE [neo-ap1] ? Operational
Portal Service [neo-ap1] ? Operational
Mobile Services [neo-ap1] ? Operational
Australia (Sydney) [cf-ap10] Operational
All Advisories [cf-ap10] ? Operational
Region Access [cf-ap10] ? Operational
Lifecycle Management [cf-ap10] ? Operational
Mobile Services [cf-ap10] ? Operational
Australia (Sydney) [cf-ap20] Operational
All Advisories [cf-ap20] ? Operational
Region Access [cf-ap20] ? Operational
Lifecycle Management [cf-ap20] ? Operational
Portal Service [cf-ap20] ? Operational
Mobile Services [cf-ap20] ? Operational
Brazil (São Paulo) [cf-br10] Operational
All Advisories [cf-br10] ? Operational
Region Access [cf-br10] ? Operational
Lifecycle Management [cf-br10] ? Operational
Mobile Services [cf-br10] ? Operational
Brazil (São Paulo) [neo-br1] Operational
All Advisories [neo-br1] ? Operational
Region Access [neo-br1] ? Operational
Cloud Cockpit [neo-br1] ? Operational
Lifecycle Management [neo-br1] ? Operational
Web IDE [neo-br1] ? Operational
Portal Service [neo-br1] ? Operational
Mobile Services [neo-br1] ? Operational
Canada (Montreal) [cf-ca10] Operational
All Advisories [cf-ca10] ? Operational
Region Access [cf-ca10] ? Operational
Lifecycle Management [cf-ca10] ? Operational
Canada (Toronto) [neo-ca1] Operational
All Advisories [neo-ca1] ? Operational
Region Access [neo-ca1] ? Operational
Cloud Cockpit [neo-ca1] ? Operational
Lifecycle Management [neo-ca1] ? Operational
Web IDE [neo-ca1] ? Operational
Portal Service [neo-ca1] ? Operational
Mobile Services [neo-ca1] ? Operational
China (Shanghai) [neo-cn1] Operational
All Advisories [neo-cn1] ? Operational
Region Access [neo-cn1] ? Operational
Cloud Cockpit [neo-cn1] ? Operational
Lifecycle Management [neo-cn1] ? Operational
Web IDE [neo-cn1] ? Operational
Portal Service [neo-cn1] ? Operational
Mobile Services [neo-cn1] ? Operational
Europe (Amsterdam) [neo-eu3] Operational
All Advisories [neo-eu3] ? Operational
Region Access [neo-eu3] ? Operational
Cloud Cockpit [neo-eu3] ? Operational
Lifecycle Management [neo-eu3] ? Operational
Web IDE [neo-eu3] ? Operational
Portal Service [neo-eu3] ? Operational
Mobile Services [neo-eu3] ? Operational
Europe (Frankfurt) [cf-eu10] Operational
All Advisories [cf-eu10] ? Operational
Region Access [cf-eu10] ? Operational
Lifecycle Management [cf-eu10] ? Operational
Portal Service [cf-eu10] ? Operational
Mobile Services [cf-eu10] ? Operational
Europe (Frankfurt) [neo-eu2] Operational
All Advisories [neo-eu2] Operational
Region Access [neo-eu2] ? Operational
Cloud Cockpit [neo-eu2] ? Operational
Lifecycle Management [neo-eu2] ? Operational
Web IDE [neo-eu2] ? Operational
Portal Service [neo-eu2] ? Operational
Mobile Services [neo-eu2] ? Operational
Europe (Netherlands) [cf-eu20] Operational
All Advisories [cf-eu20] ? Operational
Region Access [cf-eu20] ? Operational
Lifecycle Management [cf-eu20] ? Operational
Europe (Rot) [neo-eu1] Operational
All Advisories [neo-eu1] Operational
Region Access [neo-eu1] ? Operational
Cloud Cockpit [neo-eu1] ? Operational
Lifecycle Management [neo-eu1] ? Operational
Web IDE [neo-eu1] ? Operational
Portal Service [neo-eu1] ? Operational
Mobile Services [neo-eu1] ? Operational
Japan (Tokyo) [cf-jp10] Operational
All Advisories [cf-jp10] ? Operational
Region Access [cf-jp10] ? Operational
Lifecycle Management [cf-jp10] ? Operational
Mobile Services [cf-jp10] ? Operational
Japan (Tokyo) [cf-jp20] Operational
All Advisories [cf-jp20] ? Operational
Region Access [cf-jp20] ? Operational
Lifecycle Management [cf-jp20] ? Operational
Mobile Services [cf-jp20] ? Operational
Portal Service [cf-jp20] ? Operational
Japan (Tokyo) [neo-jp1] Operational
All Advisories [neo-jp1] ? Operational
Region Access [neo-jp1] ? Operational
Cloud Cockpit [neo-jp1] ? Operational
Lifecycle Management [neo-jp1] ? Operational
Web IDE [neo-jp1] ? Operational
Portal Service [neo-jp1] ? Operational
Mobile Services [neo-jp1] ? Operational
Singapore [cf-ap11] Operational
All Advisories [cf-ap11] ? Operational
Region Access [cf-ap11] ? Operational
Lifecycle Management [cf-ap11] ? Operational
Mobile Services [cf-ap11] ? Operational
Singapore [cf-ap21] Operational
All Advisories [cf-ap21] ? Operational
Region Access [cf-ap21] ? Operational
Lifecycle Management [cf-ap21] ? Operational
Portal Service [cf-ap21] ? Operational
Mobile Services [cf-ap21] ? Operational
South Korea (Seoul) [cf-ap12] Operational
All Advisories [cf-ap12] ? Operational
Region Access [cf-ap12] ? Operational
Lifecycle Management [cf-ap12] ? Operational
Mobile Services [cf-ap12] ? Operational
Portal Service [cf-ap12] ? Operational
KSA (Riyadh) [neo-sa1] Operational
All Advisories [neo-sa1] ? Operational
Region Access [neo-sa1] ? Operational
Cloud Cockpit [neo-sa1] ? Operational
Lifecycle Management [neo-sa1] ? Operational
Web IDE [neo-sa1] ? Operational
Portal Service [neo-sa1] ? Operational
Mobile Services [neo-sa1] ? Operational
Russia (Moscow) [neo-ru1] Operational
All Advisories [neo-ru1] ? Operational
Region Access [neo-ru1] ? Operational
Cloud Cockpit [neo-ru1] ? Operational
Lifecycle Management [neo-ru1] ? Operational
Web IDE [neo-ru1] ? Operational
Portal Service [neo-ru1] ? Operational
Mobile Services [neo-ru1] ? Operational
UAE (Dubai) [neo-ae1] Operational
All Advisories [neo-ae1] ? Operational
Region Access [neo-ae1] ? Operational
Cloud Cockpit [neo-ae1] ? Operational
Lifecycle Management [neo-ae1] ? Operational
Web IDE [neo-ae1] ? Operational
Portal Service [neo-ae1] ? Operational
Mobile Services [neo-ae1] ? Operational
US East (Ashburn) [neo-us1] Operational
All Advisories [neo-us1] ? Operational
Region Access [neo-us1] ? Operational
Cloud Cockpit [neo-us1] ? Operational
Lifecycle Management [neo-us1] ? Operational
Web IDE [neo-us1] ? Operational
Portal Service [neo-us1] ? Operational
Mobile Services [neo-us1] ? Operational
US East (Sterling) [neo-us3] Operational
All Advisories [neo-us3] ? Operational
Region Access [neo-us3] ? Operational
Cloud Cockpit [neo-us3] ? Operational
Lifecycle Management [neo-us3] ? Operational
Web IDE [neo-us3] ? Operational
Portal Service [neo-us3] ? Operational
Mobile Services [neo-us3] ? Operational
US Central (IA) [cf-us30] Operational
All Advisories [cf-us30] ? Operational
Region Access [cf-us30] ? Operational
Lifecycle Management [cf-us30] ? Operational
US East (VA) [cf-us10] Operational
All Advisories [cf-us10] ? Operational
Region Access [cf-us10] ? Operational
Lifecycle Management [cf-us10] ? Operational
Portal Service [cf-us10] ? Operational
Mobile Services [cf-us10] ? Operational
US East (VA) [cf-us21] Operational
All Advisories [cf-us21] ? Operational
Region Access [cf-us21] ? Operational
Lifecycle Management [cf-us21] ? Operational
Portal Service [cf-us21] ? Operational
Mobile Services [cf-us21] ? Operational
US West (Chandler) [neo-us2] Operational
All Advisories [neo-us2] ? Operational
Region Access [neo-us2] ? Operational
Cloud Cockpit [neo-us2] ? Operational
Lifecycle Management [neo-us2] ? Operational
Web IDE [neo-us2] ? Operational
Portal Service [neo-us2] ? Operational
Mobile Services [neo-us2] ? Operational
US West (Colorado) [neo-us4] Operational
All Advisories [neo-us4] ? Operational
Region Access [neo-us4] ? Operational
Cloud Cockpit [neo-us4] ? Operational
Lifecycle Management [neo-us4] ? Operational
Web IDE [neo-us4] ? Operational
Portal Service [neo-us4] ? Operational
Mobile Services [neo-us4] ? Operational
US West (WA) [cf-us20] Operational
All Advisories [cf-us20] ? Operational
Region Access [cf-us20] ? Operational
Lifecycle Management [cf-us20] ? Operational
Identity Authentication Operational
SAP ID Service (accounts.sap.com) Operational
Identity Authentication - Australia ? Operational
Identity Authentication - Brazil ? Operational
Identity Authentication - Canada ? Operational
Identity Authentication - China ? Operational
Identity Authentication - Europe ? Operational
Identity Authentication - Frankfurt ? Operational
Identity Authentication - Japan ? Operational
Identity Authentication - North America (East) ? Operational
Identity Authentication - Russia ? Operational
Identity Authentication - Saudi Arabia ? Operational
Identity Authentication - South Korea ? Operational
Identity Authentication - Singapore ? Operational
Identity Authentication - United Arab Emirates ? Operational
Identity Authentication - US West 2 ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
If your service is running in one of these regions and maintains an allow list, make sure to add the IPs listed in Regions and Hosts Available for the Neo Environment page ( https://help.sap.com/doc/43b304f99a8145809c78f292bfc0bc58/Cloud/en-US/d722f7cea9ec408b85db4c3dcba07b52.html ) .
Posted on Sep 23, 11:17 UTC
Past Incidents
Dec 4, 2021

No incidents reported today.

Dec 3, 2021
Resolved - Service has been restored as of approximately 10:53 UTC on 03 Dec 2021.
Dec 3, 11:16 UTC
Update - Service is restored since 10:53 UTC on 03 Dec 2021 and we are monitoring to ensure stability.
Dec 3, 11:08 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- Continuous Integration and Delivery newly triggered builds are not starting
- Continuous Integration and Delivery build status is not updated in the application UI
Dec 3, 10:18 UTC
Identified - Since approximately 09:55 UTC on 03 Dec 2021, you may have experienced an issue. We are working to restore service.

Regions:
- Europe (Frankfurt) [cf-eu10]

Impact:
- Continuous Integration and Delivery build status is not updated in the application UI
Dec 3, 10:07 UTC
Resolved - Service has been restored as of approximately 09:32 UTC on 03 Dec 2021.
Dec 3, 10:08 UTC
Update - Service is restored since 09:32 UTC on 03 Dec 2021 and we are monitoring to ensure stability.
Dec 3, 09:46 UTC
Identified - Since approximately 09:21 UTC on 03 Dec 2021, you may have experienced an issue. We are working to restore service.

Regions:
- Europe (Frankfurt) [cf-eu10]

Impact:
- Task Center is unavailable
Dec 3, 09:32 UTC
Dec 2, 2021
Resolved - Service has been restored as of approximately 22:47 UTC on 02 Dec 2021.
Dec 2, 23:45 UTC
Update - Service is restored since 22:47 UTC on 02 Dec 2021 and we are monitoring to ensure stability.

Impact (Updated):
- Continuous Integration and Delivery newly triggered builds are not starting
- Continuous Integration and Delivery build status is not updated in the application UI
Dec 2, 23:19 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Dec 2, 22:34 UTC
Identified - Since approximately 21:21 UTC on 02 Dec 2021, you may have experienced an issue. We are working to restore service.

Regions:
- Europe (Frankfurt) [cf-eu10]

Impact:
- Continuous Integration and Delivery is unavailable
Dec 2, 21:40 UTC
Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021
Resolved - Service has been restored as of approximately 21:00 UTC on 29 Nov 2021.
Nov 29, 23:43 UTC
Update - The degradation has ended since approximately 21:00 UTC and we are checking to ensure stability.
Nov 29, 22:08 UTC
Identified - Since approximately 18:37 UTC on 29 Nov 2021, you may have experienced an issue. We are working to restore service.

Regions:
- Identity Authentication - Europe

Impact:
- Identity Authentication and accounts.sap.com availability is degraded
Nov 29, 21:19 UTC
Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021
Resolved - Service has been restored as of approximately 05:37 UTC on 24 Nov 2021.
Nov 24, 06:19 UTC
Update - Service is restored since 05:37 UTC on 24 Nov 2021 and we are monitoring to ensure stability.

Impact (Updated):
- Portal applications are unavailable
--- [cf-ap21] from 00:00 UTC on 24 Nov 2021 to 05:33 UTC on 24 Nov 2021
--- [cf-jp20] from 00:01 UTC on 24 Nov 2021 to 05:33 UTC on 24 Nov 2021
--- [cf-us10] from 00:00 UTC on 24 Nov 2021 to 05:35 UTC on 24 Nov 2021
--- [cf-us21] from 00:01 UTC on 24 Nov 2021 to 05:29 UTC on 24 Nov 2021
--- [cf-us30] from 00:01 UTC on 24 Nov 2021 to 05:37 UTC on 24 Nov 2021
Nov 24, 06:01 UTC
Update - We are still investigating this issue. At this point we believe the scope of impact is limited. Updates will be provided regularly until service is restored.
Nov 24, 04:21 UTC
Update - We are still investigating this issue. At this point we believe the scope of impact is limited. Updates will be provided regularly until service is restored.
Nov 24, 03:25 UTC
Update - We are still investigating this issue. At this point we believe the scope of impact is limited. Updates will be provided regularly until service is restored.
Nov 24, 02:18 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Nov 24, 01:20 UTC
Identified - Since approximately 00:00 UTC on 24 Nov 2021, you may have experienced an issue. We are working to restore service.

Regions:
- Japan (Tokyo) [cf-jp20]
- Singapore [cf-ap21]
- US Central (IA) [cf-us30]
- US East (VA) [cf-us10]
- US East (VA) [cf-us21]

Impact:
- Portal applications are unavailable
--- [cf-ap21] since 00:00 UTC on 24 Nov 2021
--- [cf-jp20] since 00:01 UTC on 24 Nov 2021
--- [cf-us10] since 00:00 UTC on 24 Nov 2021
--- [cf-us21] since 00:01 UTC on 24 Nov 2021
--- [cf-us30] since 00:01 UTC on 24 Nov 2021
Nov 24, 00:13 UTC
Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021
Resolved - Service has been restored as of approximately 01:50 UTC on 21 Nov 2021.

Impact (Updated):
- Lifecycle management operations for Java applications cannot be executed
--- [neo-eu1] from 00:14 UTC on 21 Nov 2021 to 01:46 UTC on 21 Nov 2021
--- [neo-eu2] from 23:07 UTC on 20 Nov 2021 to 01:50 UTC on 21 Nov 2021
Nov 21, 02:10 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- Lifecycle management operations for Java applications cannot be executed
--- [neo-eu1] since 00:14 UTC on 21 Nov 2021
--- [neo-eu2] since 23:07 UTC on 20 Nov 2021
Nov 21, 00:29 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- Lifecycle management operations for Java applications cannot be executed
--- [neo-eu1] from 22:16 UTC on 20 Nov 2021 to 23:18 UTC on 20 Nov 2021
--- [neo-eu2] since 23:07 UTC on 20 Nov 2021
Nov 20, 23:33 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Regions (Updated):
- Europe (Frankfurt) [neo-eu2]
- Europe (Rot) [neo-eu1]

Impact (Updated):
- Lifecycle management operations for Java applications cannot be executed
--- [neo-eu1] since 22:16 UTC on 20 Nov 2021
--- [neo-eu2] since 23:07 UTC on 20 Nov 2021
Nov 20, 23:19 UTC
Identified - Since approximately 22:16 UTC on 20 Nov 2021, you may have experienced an issue. We are working to restore service.

Regions:
- Europe (Rot) [neo-eu1]

Impact:
- Lifecycle management operations for Java applications cannot be executed
Nov 20, 22:30 UTC
Nov 20, 2021