All Systems Operational

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This page provides an overview of the current service availability of the SAP Cloud Platform.

Disclaimer: Please note that the status information displayed on this page reflects the general platform status. The status of your individual service experience may differ from this one due to differences in your particular setup. Also, SAP may change structure or content of this page at any time. The Service Level Agreement by SAP is here - this is the sole commitment. No side agreements or other quasi contractual commitments should be made on this site. Terms and conditions by StatusPage apply.

Australia (Sydney) [neo-ap1] Operational
All Advisories [neo-ap1] ? Operational
Region Access [neo-ap1] ? Operational
Cloud Cockpit [neo-ap1] ? Operational
Lifecycle Management [neo-ap1] ? Operational
Web IDE [neo-ap1] ? Operational
Portal Service [neo-ap1] ? Operational
Mobile Services [neo-ap1] ? Operational
Australia (Sydney) [cf-ap10] Operational
All Advisories [cf-ap10] ? Operational
Region Access [cf-ap10] ? Operational
Lifecycle Management [cf-ap10] ? Operational
Mobile Services [cf-ap10] ? Operational
Brazil (São Paulo) [cf-br10] Operational
All Advisories [cf-br10] ? Operational
Region Access [cf-br10] ? Operational
Lifecycle Management [cf-br10] ? Operational
Mobile Services [cf-br10] ? Operational
Brazil (São Paulo) [neo-br1] Operational
All Advisories [neo-br1] ? Operational
Region Access [neo-br1] ? Operational
Cloud Cockpit [neo-br1] ? Operational
Lifecycle Management [neo-br1] ? Operational
Web IDE [neo-br1] ? Operational
Portal Service [neo-br1] ? Operational
Mobile Services [neo-br1] ? Operational
Canada (Montreal) [cf-ca10] Operational
All Advisories [cf-ca10] ? Operational
Region Access [cf-ca10] ? Operational
Lifecycle Management [cf-ca10] ? Operational
Canada (Toronto) [neo-ca1] Operational
All Advisories [neo-ca1] ? Operational
Region Access [neo-ca1] ? Operational
Cloud Cockpit [neo-ca1] ? Operational
Lifecycle Management [neo-ca1] ? Operational
Web IDE [neo-ca1] ? Operational
Portal Service [neo-ca1] ? Operational
Mobile Services [neo-ca1] ? Operational
China (Shanghai) [neo-cn1] Operational
All Advisories [neo-cn1] ? Operational
Region Access [neo-cn1] ? Operational
Cloud Cockpit [neo-cn1] ? Operational
Lifecycle Management [neo-cn1] ? Operational
Web IDE [neo-cn1] ? Operational
Portal Service [neo-cn1] ? Operational
Mobile Services [neo-cn1] ? Operational
Europe (Amsterdam) [neo-eu3] Operational
All Advisories [neo-eu3] ? Operational
Region Access [neo-eu3] ? Operational
Cloud Cockpit [neo-eu3] ? Operational
Lifecycle Management [neo-eu3] ? Operational
Web IDE [neo-eu3] ? Operational
Portal Service [neo-eu3] ? Operational
Mobile Services [neo-eu3] ? Operational
Europe (Frankfurt) [cf-eu10] Operational
All Advisories [cf-eu10] ? Operational
Region Access [cf-eu10] ? Operational
Lifecycle Management [cf-eu10] ? Operational
Portal Service [cf-eu10] ? Operational
Mobile Services [cf-eu10] ? Operational
Europe (Frankfurt) [neo-eu2] Operational
All Advisories [neo-eu2] Operational
Region Access [neo-eu2] ? Operational
Cloud Cockpit [neo-eu2] ? Operational
Lifecycle Management [neo-eu2] ? Operational
Web IDE [neo-eu2] ? Operational
Portal Service [neo-eu2] ? Operational
Mobile Services [neo-eu2] ? Operational
Europe (Netherlands) [cf-eu20] Operational
All Advisories [cf-eu20] ? Operational
Region Access [cf-eu20] ? Operational
Lifecycle Management [cf-eu20] ? Operational
Europe (Rot) [neo-eu1] Operational
All Advisories [neo-eu1] Operational
Region Access [neo-eu1] ? Operational
Cloud Cockpit [neo-eu1] ? Operational
Lifecycle Management [neo-eu1] ? Operational
Web IDE [neo-eu1] ? Operational
Portal Service [neo-eu1] ? Operational
Mobile Services [neo-eu1] ? Operational
Europe (Rot) [cf-eu1] Operational
All Advisories [cf-eu1] ? Operational
Region Access [cf-eu1] ? Operational
Lifecycle Management [cf-eu1] ? Operational
Europe (Rot) - Trial [neo-eu1-trial] Operational
All Advisories [neo-eu1-trial] ? Operational
Region Access [neo-eu1-trial] ? Operational
Cloud Cockpit [neo-eu1-trial] ? Operational
Lifecycle Management [neo-eu1-trial] ? Operational
Web IDE [neo-eu1-trial] ? Operational
Portal Service [neo-eu1-trial] ? Operational
Mobile Services [neo-eu1-trial] ? Operational
Japan (Tokyo) [cf-jp10] Operational
All Advisories [cf-jp10] ? Operational
Region Access [cf-jp10] ? Operational
Lifecycle Management [cf-jp10] ? Operational
Mobile Services [cf-jp10] ? Operational
Japan (Tokyo) [neo-jp1] Operational
All Advisories [neo-jp1] ? Operational
Region Access [neo-jp1] ? Operational
Cloud Cockpit [neo-jp1] ? Operational
Lifecycle Management [neo-jp1] ? Operational
Web IDE [neo-jp1] ? Operational
Portal Service [neo-jp1] ? Operational
Mobile Services [neo-jp1] ? Operational
KSA (Riyadh) [neo-sa1] Operational
All Advisories [neo-sa1] ? Operational
Region Access [neo-sa1] ? Operational
Cloud Cockpit [neo-sa1] ? Operational
Lifecycle Management [neo-sa1] ? Operational
Web IDE [neo-sa1] ? Operational
Portal Service [neo-sa1] ? Operational
Mobile Services [neo-sa1] ? Operational
Russia (Moscow) [neo-ru1] Operational
All Advisories [neo-ru1] ? Operational
Region Access [neo-ru1] ? Operational
Cloud Cockpit [neo-ru1] ? Operational
Lifecycle Management [neo-ru1] ? Operational
Web IDE [neo-ru1] ? Operational
Portal Service [neo-ru1] ? Operational
Mobile Services [neo-ru1] ? Operational
Singapore [cf-ap11] Operational
All Advisories [cf-ap11] ? Operational
Region Access [cf-ap11] ? Operational
Lifecycle Management [cf-ap11] ? Operational
Mobile Services [cf-ap11] ? Operational
UAE (Dubai) [neo-ae1] Operational
All Advisories [neo-ae1] ? Operational
Region Access [neo-ae1] ? Operational
Cloud Cockpit [neo-ae1] ? Operational
Lifecycle Management [neo-ae1] ? Operational
Web IDE [neo-ae1] ? Operational
Portal Service [neo-ae1] ? Operational
Mobile Services [neo-ae1] ? Operational
US East (Ashburn) [neo-us1] Operational
All Advisories [neo-us1] ? Operational
Region Access [neo-us1] ? Operational
Cloud Cockpit [neo-us1] ? Operational
Lifecycle Management [neo-us1] ? Operational
Web IDE [neo-us1] ? Operational
Portal Service [neo-us1] ? Operational
Mobile Services [neo-us1] ? Operational
US East (Sterling) [neo-us3] Operational
All Advisories [neo-us3] ? Operational
Region Access [neo-us3] ? Operational
Cloud Cockpit [neo-us3] ? Operational
Lifecycle Management [neo-us3] ? Operational
Web IDE [neo-us3] ? Operational
Portal Service [neo-us3] ? Operational
Mobile Services [neo-us3] ? Operational
US Central (IA) [cf-us30] Operational
All Advisories [cf-us30] ? Operational
Region Access [cf-us30] ? Operational
Lifecycle Management [cf-us30] ? Operational
US East (VA) [cf-us10] Operational
All Advisories [cf-us10] ? Operational
Region Access [cf-us10] ? Operational
Lifecycle Management [cf-us10] ? Operational
Portal Service [cf-us10] ? Operational
Mobile Services [cf-us10] ? Operational
US West (Chandler) [neo-us2] Operational
All Advisories [neo-us2] ? Operational
Region Access [neo-us2] ? Operational
Cloud Cockpit [neo-us2] ? Operational
Lifecycle Management [neo-us2] ? Operational
Web IDE [neo-us2] ? Operational
Portal Service [neo-us2] ? Operational
Mobile Services [neo-us2] ? Operational
US West (Colorado) [neo-us4] Operational
All Advisories [neo-us4] ? Operational
Region Access [neo-us4] ? Operational
Cloud Cockpit [neo-us4] ? Operational
Lifecycle Management [neo-us4] ? Operational
Web IDE [neo-us4] ? Operational
Portal Service [neo-us4] ? Operational
Mobile Services [neo-us4] ? Operational
US West (Washington) [cf-us20] Operational
All Advisories [cf-us20] ? Operational
Region Access [cf-us20] ? Operational
Lifecycle Management [cf-us20] ? Operational
Identity Authentication Operational
SAP ID Service (accounts.sap.com) Operational
Identity Authentication - Australia ? Operational
Identity Authentication - Brazil ? Operational
Identity Authentication - China ? Operational
Identity Authentication - Europe ? Operational
Identity Authentication - Japan ? Operational
Identity Authentication - North America (East) ? Operational
Identity Authentication - Russia ? Operational
Identity Authentication - Singapore ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
A network hardware upgrade that targets improved stability will be applied in the Australia (Sydney) [neo-ap1] region of SAP Cloud Platform, starting from 14 December 2019, 15:00 UTC till 14 December 2019, 18:30 UTC.
This maintenance activity is intended to prevent potential network capacity issues and increase network resilience.

During this timeframe, customers may experience intermittent issues with accessing their applications and performing life-cycle operations.
Posted on Nov 15, 14:44 UTC
Past Incidents
Dec 14, 2019
Resolved - After further investigation we have determined there was no customer impact.
Dec 14, 01:19 UTC
Identified - Since approximately 00:03 UTC on 14 Dec 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Canada (Toronto) [neo-ca1]

Impact:
- Mobile Service for SAP Fiori is unavailable
Dec 14, 00:37 UTC
Dec 13, 2019
Resolved - Service has been restored as of approximately 18:40 UTC on 12 Dec 2019.
Dec 13, 11:37 UTC
Update - Service is restored since 18:40 UTC on 12 Dec 2019 and we are monitoring to ensure stability.
Dec 12, 19:19 UTC
Update - We are still working on this issue and the impact remains unchanged. Database lifecycle operations (restart, upgrade, etc.) are not possible for HANA and ASE DBs. Automatic failover for High-Availability HANA systems is temporarily turned off. The next update will be provided no later than Thursday, December 12.
Dec 11, 18:08 UTC
Update - Updating to clarify the impact of this issue. The next update will be provided no later than Wednesday, December 11.

Impact (Updated):
- Database lifecycle operations (restart, upgrade, etc.) are not possible for HANA and ASE DBs. Automatic failover for High-Availability HANA systems is temporarily turned off.
Dec 10, 18:31 UTC
Update - We are still working on this issue and self service for customers with respect to DB lifecycle operations remains temporarily disabled. The next update will be provided no later than Wednesday, December 11.
Dec 10, 15:13 UTC
Update - We are still working on this issue and self service for customers with respect to DB lifecycle operations remains temporarily disabled. The next update will be provided no later than Tuesday, December 10.
Dec 9, 18:27 UTC
Update - Due to the complexity of the issue the resolution will take longer period, next update will be posted not later than Monday. In order to prevent further implications, self service for customers with respect to DB lifecycle operations is temporary disabled.
Dec 8, 11:45 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Dec 8, 11:02 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Dec 8, 10:01 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Dec 8, 09:05 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Dec 8, 08:06 UTC
Identified - Since approximately 06:30 UTC on 08 Dec 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Rot) [neo-eu1]

Impact:
- Database lifecycle operations are not possible for HANA and ASE DBs. High-Availability for HANA is temporarily turned off.
Dec 8, 07:07 UTC
Resolved - Service has been restored as of approximately 18:40 UTC on 12 Dec 2019.
Dec 13, 11:36 UTC
Update - Service is restored since 18:40 UTC on 12 Dec 2019 and we are monitoring to ensure stability.
Dec 12, 19:19 UTC
Update - We are still working on this issue and the impact remains unchanged. Database lifecycle operations (restart, upgrade, etc.) are not possible for HANA and ASE DBs. Automatic failover for High-Availability HANA systems is temporarily turned off. The next update will be provided no later than Thursday, December 12.
Dec 11, 18:08 UTC
Update - Updating to clarify the impact of this issue. We are still working on this and updates will be provided as events warrant.

Impact (Updated):
- Database lifecycle operations (restart, upgrade, etc.) are not possible for HANA and ASE DBs. Automatic failover for High-Availability HANA systems is temporarily turned off.
Dec 11, 07:38 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Regions (Updated):
- US West (Chandler) [neo-us2]

Impact (Updated):
- Database lifecycle operations are not possible for HANA and ASE DBs. High-Availability for HANA is temporarily turned off.
Dec 11, 06:36 UTC
Identified - Since approximately 05:00 UTC on 11 Dec 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US West (Chandler) [neo-us2]

Impact:
- Database lifecycle operations are not possible for HANA and ASE DBs. High-Availability for HANA is temporarily turned off.
Dec 11, 05:37 UTC
Dec 10, 2019
Resolved - Service has been restored as of approximately 16:30 UTC on 10 Dec 2019.
Dec 10, 17:53 UTC
Update - Service is restored since 16:30 UTC on 10 Dec 2019 and we are monitoring to ensure stability.
Dec 10, 16:49 UTC
Update - After further investigation, we have observed impact for some applications and services running the region beyond lifecycle management. We are still working to restore service and updates will be provided regularly until service is restored.

Impact (Updated):
- A general disruption is impacting the availability of applications and services
Dec 10, 16:17 UTC
Identified - Since approximately 15:24 UTC on 10 Dec 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Australia (Sydney) [neo-ap1]

Impact:
- Lifecycle management operations for Java applications cannot be executed
Dec 10, 15:37 UTC
Resolved - Service has been restored as of approximately 08:21 UTC on 10 Dec 2019.
Dec 10, 08:41 UTC
Identified - Since approximately 08:10 UTC on 10 Dec 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Amsterdam) [neo-eu3]

Impact:
- A general disruption is impacting the availability of applications and services
Dec 10, 08:19 UTC
Resolved - After further investigation we have determined there was no customer impact.
Dec 10, 08:29 UTC
Update - Service is restored since 08:12 UTC on 10 Dec 2019 and we are monitoring to ensure stability.
Dec 10, 08:23 UTC
Identified - Since approximately 07:44 UTC on 10 Dec 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Rot) - Trial [neo-eu1-trial]

Impact:
- Web IDE Full-Stack is unavailable
Dec 10, 08:07 UTC
Dec 9, 2019
Resolved - Service has been restored as of approximately 04:28 UTC on 09 Dec 2019.
Dec 9, 04:38 UTC
Identified - Since approximately 02:40 UTC on 09 Dec 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Rot) [cf-eu1]

Impact:
- IoT applications cannot run Spark jobs
Dec 9, 03:39 UTC
Dec 8, 2019
Resolved - Service has been restored as of approximately 05:52 UTC on 08 Dec 2019.
Dec 8, 06:20 UTC
Update - Service is restored since 05:52 UTC on 08 Dec 2019 and we are monitoring to ensure stability.
Dec 8, 05:57 UTC
Identified - Since approximately 05:39 UTC on 08 Dec 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Netherlands) [cf-eu20]

Impact:
- Applications protected by Authorization & Trust Management (XSUAA) are not accessible
Dec 8, 05:46 UTC
Dec 7, 2019
Resolved - Service has been restored as of approximately 23:01 UTC on 07 Dec 2019.
Dec 7, 23:18 UTC
Identified - Since approximately 22:42 UTC on 07 Dec 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Rot) [neo-eu1]
- Europe (Frankfurt) [neo-eu2]

Impact:
- A general disruption is impacting the availability of applications and services
Dec 7, 22:57 UTC
Dec 6, 2019
Resolved - Service has been restored as of approximately 16:55 UTC on 06 Dec 2019.
Dec 6, 17:06 UTC
Update - We are still working to restore service, updates will be provided as events warrant until service is restored.
Dec 6, 14:37 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Dec 6, 13:43 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Dec 6, 12:53 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Dec 6, 11:42 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Dec 6, 10:43 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Dec 6, 09:45 UTC
Identified - Since approximately 07:30 UTC on 06 Dec 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Rot) [neo-eu1]

Impact:
- Database lifecycle operations are not possible for HANA and ASE DBs. High-Availability for HANA is temporarily turned off.
Dec 6, 08:44 UTC
Dec 5, 2019
Resolved - Service has been restored as of approximately 18:23 UTC on 05 Dec 2019.
Dec 5, 18:51 UTC
Update - Service is restored since 18:23 UTC on 05 Dec 2019 and we are monitoring to ensure stability.
Dec 5, 18:30 UTC
Update - After further investigation, we believe the impact of this disruption is for lifecycle management operations. Applications running in the region are accessible.

Impact (Updated):
- Lifecycle management operations cannot be executed
Dec 5, 15:57 UTC
Identified - Since approximately 14:03 UTC on 05 Dec 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Frankfurt) [cf-eu10]

Impact:
- Access to the landscape is not possible.
- Applications may be unavailable
Dec 5, 15:08 UTC
Dec 4, 2019

No incidents reported.

Dec 3, 2019
Resolved - After further investigation we have determined there was no customer impact.
Dec 3, 06:16 UTC
Identified - Since approximately 04:59 UTC on 03 Dec 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US West (WA) [cf-us20]

Impact:
- Lifecycle management operations cannot be executed
Dec 3, 05:41 UTC
Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.