All Systems Operational

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This page provides an overview of the current service availability of the SAP Cloud Platform.

Disclaimer: Please note that the status information displayed on this page reflects the general platform status. The status of your individual service experience may differ from this one due to differences in your particular setup. Also, SAP may change structure or content of this page at any time. The Service Level Agreement by SAP is here - this is the sole commitment. No side agreements or other quasi contractual commitments should be made on this site. Terms and conditions by StatusPage apply.

Australia (Sydney) [neo-ap1] Operational
All Advisories [neo-ap1] ? Operational
Region Access [neo-ap1] ? Operational
Cloud Cockpit [neo-ap1] ? Operational
Lifecycle Management [neo-ap1] ? Operational
Web IDE [neo-ap1] ? Operational
Portal Service [neo-ap1] ? Operational
Australia (Sydney) [cf-ap10] Operational
All Advisories [cf-ap10] ? Operational
Region Access [cf-ap10] ? Operational
Lifecycle Management [cf-ap10] ? Operational
Brazil (São Paulo) [cf-br10] Operational
All Advisories [cf-br10] ? Operational
Region Access [cf-br10] ? Operational
Lifecycle Management [cf-br10] ? Operational
Brazil (São Paulo) [neo-br1] Operational
All Advisories [neo-br1] ? Operational
Region Access [neo-br1] ? Operational
Cloud Cockpit [neo-br1] ? Operational
Lifecycle Management [neo-br1] ? Operational
Web IDE [neo-br1] ? Operational
Portal Service [neo-br1] ? Operational
Canada (Montreal) [cf-ca10] Operational
All Advisories [cf-ca10] ? Operational
Region Access [cf-ca10] ? Operational
Lifecycle Management [cf-ca10] ? Operational
Canada (Toronto) [neo-ca1] Operational
All Advisories [neo-ca1] ? Operational
Region Access [neo-ca1] ? Operational
Cloud Cockpit [neo-ca1] ? Operational
Lifecycle Management [neo-ca1] ? Operational
Web IDE [neo-ca1] ? Operational
Portal Service [neo-ca1] ? Operational
China (Shanghai) [neo-cn1] Operational
All Advisories [neo-cn1] ? Operational
Region Access [neo-cn1] ? Operational
Cloud Cockpit [neo-cn1] ? Operational
Lifecycle Management [neo-cn1] ? Operational
Web IDE [neo-cn1] ? Operational
Portal Service [neo-cn1] ? Operational
Europe (Amsterdam) [neo-eu3] Operational
All Advisories [neo-eu3] ? Operational
Region Access [neo-eu3] ? Operational
Cloud Cockpit [neo-eu3] ? Operational
Lifecycle Management [neo-eu3] ? Operational
Web IDE [neo-eu3] ? Operational
Portal Service [neo-eu3] ? Operational
Europe (Frankfurt) [cf-eu10] Operational
All Advisories [cf-eu10] ? Operational
Region Access [cf-eu10] ? Operational
Lifecycle Management [cf-eu10] ? Operational
Europe (Frankfurt) [neo-eu2] Operational
All Advisories [neo-eu2] Operational
Region Access [neo-eu2] ? Operational
Cloud Cockpit [neo-eu2] ? Operational
Lifecycle Management [neo-eu2] ? Operational
Web IDE [neo-eu2] ? Operational
Portal Service [neo-eu2] ? Operational
Europe (Netherlands) [cf-eu20] Operational
All Advisories [cf-eu20] ? Operational
Region Access [cf-eu20] ? Operational
Lifecycle Management [cf-eu20] ? Operational
Europe (Rot) [neo-eu1] Operational
All Advisories [neo-eu1] Operational
Region Access [neo-eu1] ? Operational
Cloud Cockpit [neo-eu1] ? Operational
Lifecycle Management [neo-eu1] ? Operational
Web IDE [neo-eu1] ? Operational
Portal Service [neo-eu1] ? Operational
Europe (Rot) [cf-eu1] Operational
All Advisories [cf-eu1] ? Operational
Region Access [cf-eu1] ? Operational
Lifecycle Management [cf-eu1] ? Operational
Europe (Rot) - Trial [neo-eu1-trial] Operational
All Advisories [neo-eu1-trial] ? Operational
Region Access [neo-eu1-trial] ? Operational
Cloud Cockpit [neo-eu1-trial] ? Operational
Lifecycle Management [neo-eu1-trial] ? Operational
Web IDE [neo-eu1-trial] ? Operational
Portal Service [neo-eu1-trial] ? Operational
Japan (Tokyo) [cf-jp10] Operational
All Advisories [cf-jp10] ? Operational
Region Access [cf-jp10] ? Operational
Lifecycle Management [cf-jp10] ? Operational
Japan (Tokyo) [neo-jp1] Operational
All Advisories [neo-jp1] ? Operational
Region Access [neo-jp1] ? Operational
Cloud Cockpit [neo-jp1] ? Operational
Lifecycle Management [neo-jp1] ? Operational
Web IDE [neo-jp1] ? Operational
Portal Service [neo-jp1] ? Operational
KSA (Riyadh) [neo-sa1] Operational
All Advisories [neo-sa1] ? Operational
Region Access [neo-sa1] ? Operational
Cloud Cockpit [neo-sa1] ? Operational
Lifecycle Management [neo-sa1] ? Operational
Web IDE [neo-sa1] ? Operational
Portal Service [neo-sa1] ? Operational
Russia (Moscow) [neo-ru1] Operational
All Advisories [neo-ru1] ? Operational
Region Access [neo-ru1] ? Operational
Cloud Cockpit [neo-ru1] ? Operational
Lifecycle Management [neo-ru1] ? Operational
Web IDE [neo-ru1] ? Operational
Portal Service [neo-ru1] ? Operational
Singapore [cf-ap11] Operational
All Advisories [cf-ap11] ? Operational
Region Access [cf-ap11] ? Operational
Lifecycle Management [cf-ap11] ? Operational
UAE (Dubai) [neo-ae1] Operational
All Advisories [neo-ae1] ? Operational
Region Access [neo-ae1] ? Operational
Cloud Cockpit [neo-ae1] ? Operational
Lifecycle Management [neo-ae1] ? Operational
Web IDE [neo-ae1] ? Operational
Portal Service [neo-ae1] ? Operational
US East (Ashburn) [neo-us1] Operational
All Advisories [neo-us1] ? Operational
Region Access [neo-us1] ? Operational
Cloud Cockpit [neo-us1] ? Operational
Lifecycle Management [neo-us1] ? Operational
Web IDE [neo-us1] ? Operational
Portal Service [neo-us1] ? Operational
US East (Sterling) [neo-us3] Operational
All Advisories [neo-us3] ? Operational
Region Access [neo-us3] ? Operational
Cloud Cockpit [neo-us3] ? Operational
Lifecycle Management [neo-us3] ? Operational
Web IDE [neo-us3] ? Operational
Portal Service [neo-us3] ? Operational
US Central (IA) [cf-us30] Operational
All Advisories [cf-us30] ? Operational
Region Access [cf-us30] ? Operational
Lifecycle Management [cf-us30] ? Operational
US East (VA) [cf-us10] Operational
All Advisories [cf-us10] ? Operational
Region Access [cf-us10] ? Operational
Lifecycle Management [cf-us10] ? Operational
US West (Chandler) [neo-us2] Operational
All Advisories [neo-us2] ? Operational
Region Access [neo-us2] ? Operational
Cloud Cockpit [neo-us2] ? Operational
Lifecycle Management [neo-us2] ? Operational
Web IDE [neo-us2] ? Operational
Portal Service [neo-us2] ? Operational
Identity Authentication Operational
SAP ID Service (accounts.sap.com) Operational
Identity Authentication - Australia ? Operational
Identity Authentication - Brazil ? Operational
Identity Authentication - China ? Operational
Identity Authentication - Europe ? Operational
Identity Authentication - Japan ? Operational
Identity Authentication - North America (East) ? Operational
Identity Authentication - Russia ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 26, 2019
Resolved - On 26/04/2019 between 00:13 UTC and 07:18 UTC. Customers using Resource consumption service might have faced issue with provisioning/de-provisioning operations.
Service has been restored as of approximately 07:18 UTC on 26/04/2019

Regions :
- US Central (IA) [cf-us30]

Impact :
- Usage metering and aggregation service (Abacus) is unavailable
Apr 26, 08:03 UTC
Apr 25, 2019

No incidents reported.

Apr 24, 2019
Resolved - Service has been restored as of approximately 17:20 UTC on 24 Apr 2019.
Apr 24, 18:56 UTC
Update - After further investigation we have confirmed there was no customer impact.
Apr 24, 18:56 UTC
Identified - Since approximately 17:19 UTC on 24 Apr 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Netherlands) [cf-eu20]

Impact:
- Application logs in Kibana are unavailable
Apr 24, 17:46 UTC
Apr 23, 2019

No incidents reported.

Apr 22, 2019
Resolved - Service has been restored as of approximately 19:04 UTC on 22 Apr 2019.
Apr 22, 19:33 UTC
Update - Since approximately 19:04 UTC we have observed response times are back to normal in the region. We are monitoring to confirm this state is stable.
Apr 22, 19:24 UTC
Update - Response times are higher than usual for applications and services in the region.

Start (Updated): 17:00 UTC on 22 Apr 2019

Impact (Updated):
- Applications and services are unavailable
Apr 22, 19:14 UTC
Update - Service is available since 18:08 UTC but response times are higher than usual. We are investigating.
Apr 22, 18:35 UTC
Identified - Since approximately 17:35 UTC on 22 Apr 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Russia (Moscow) [neo-ru1]

Impact:
- Mobile Service for SAP Fiori is unavailable
Apr 22, 17:58 UTC
Resolved - Service has been restored as of approximately 16:23 UTC on 22 Apr 2019.
Apr 22, 16:32 UTC
Identified - Since approximately 15:16 UTC on 22 Apr 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US East (Ashburn) [neo-us1]

Impact:
- Extensions for SAP SuccessFactors cannot be managed
Apr 22, 15:38 UTC
Apr 21, 2019
Completed - The scheduled maintenance has been completed.
Apr 21, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 04:00 UTC
Scheduled - On 21 April 2019, 04:00 UTC - 08:00 UTC, a network upgrade that targets stability improvement will be applied in the Brazil (Sao Paulo) [neo-br1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.
Mar 22, 13:06 UTC
Completed - The scheduled maintenance has been completed.
Apr 21, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 04:00 UTC
Scheduled - On 21 April 2019, 04:00 UTC - 08:00 UTC, а network upgrade that targets stability improvement will be applied in the US West (Chandler) [neo-us2] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.
Mar 22, 12:57 UTC
Completed - The scheduled maintenance has been completed.
Apr 21, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 04:00 UTC
Scheduled - On 21 April 2019, 04:00 UTC - 07:00 UTC, a network upgrade that targets stability improvement will be applied in the US East (Ashburn) [neo-us1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.
Mar 22, 12:55 UTC
Completed - The scheduled maintenance has been completed.
Apr 21, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 22:00 UTC
Scheduled - Starting from 20 April 2019, 22:00 UTC till 21 April 2019, 2:00 UTC, a network upgrade that targets stability improvement will be applied in the Russia (Moscow) [neo-ru1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.
Mar 22, 13:21 UTC
Completed - The scheduled maintenance has been completed.
Apr 21, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 22:00 UTC
Scheduled - Starting from 20 April 2019, 22:00 UTC till 21 April 2019, 02:00 UTC, a network upgrade that targets stability improvement will be applied in the Europe (Rot) [neo-eu1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.
Mar 22, 13:19 UTC
Apr 20, 2019
Completed - The scheduled maintenance has been completed.
Apr 20, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 15:00 UTC
Scheduled - On 20 April 2019, 15:00 UTC - 19:00 UTC, a network upgrade that targets stability improvement will be applied in the Australia (Sydney) [neo-ap1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.
Mar 22, 13:25 UTC
Completed - The scheduled maintenance has been completed.
Apr 20, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 15:00 UTC
Scheduled - On 20 April 2019, 15:00 UTC - 19:00 UTC, a network upgrade that targets stability improvement will be applied in the Japan (Tokyo) [neo-jp1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.
Mar 22, 13:23 UTC
Resolved - Service has been restored as of approximately 03:31 UTC on 20 Apr 2019.
Apr 20, 04:04 UTC
Identified - Since approximately 03:03 UTC on 20 Apr 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Singapore [cf-ap11]

Impact:
- Lifecycle management operations cannot be executed
Apr 20, 03:31 UTC
Apr 19, 2019
Completed - The scheduled maintenance has been completed.
Apr 19, 19:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 19:15 UTC
Scheduled - On 19 April 2019, 19:15 UTC - 19:35 UTC, а network upgrade that targets stability improvement will be applied in the KSA (Riyadh) [neo-sa1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.
Mar 22, 13:00 UTC
Completed - The scheduled maintenance has been completed.
Apr 19, 19:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 19:15 UTC
Scheduled - On 19 April 2019, 19:15 UTC - 19:35 UTC, а network upgrade that targets stability improvement will be applied in the UAE (Dubai) [neo-ae1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.
Mar 22, 12:59 UTC
Apr 18, 2019

No incidents reported.

Apr 17, 2019

No incidents reported.

Apr 16, 2019

No incidents reported.

Apr 15, 2019
Resolved - Service has been restored as of approximately 19:14 UTC on 15 Apr 2019.
Apr 15, 19:26 UTC
Identified - Since approximately 18:42 UTC on 15 Apr 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US East (Ashburn) [neo-us1]

Impact:
- OData Provisioning is unavailable
Apr 15, 19:01 UTC
Resolved - Service has been restored as of approximately 12:10 UTC on 15 Apr 2019.
Apr 15, 12:11 UTC
Update - We are working to restore service and an updates will be provided regularly until service is restored.
Service is gradually improving and the impact extent is decreasing.
Apr 15, 10:40 UTC
Update - We are working to restore service and an updates will be provided regularly until service is restored.
A solution has been identified and currently is under implementation.
Apr 15, 09:10 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Apr 15, 08:02 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Apr 15, 07:01 UTC
Update - We are still working to restore the service, an update will be provided at 8:00 UTC or as soon as the issue is fixed.
The issue of Lifecycle operations (Application start operation) is still persisting for Lite VMs only. For rest all other types of VMs (Professional, Premium, Premium+), Lifecycle operations are working fine.
Apr 15, 04:10 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Apr 15, 03:35 UTC
Update - We are still working to restore service and additional teams have been engaged.
Apr 15, 02:35 UTC
Update - We are still working to restore service and additional teams have been engaged.
Apr 15, 01:37 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Apr 15, 00:41 UTC
Update - We are still working to restore service and additional teams have been engaged.
Apr 14, 23:40 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Apr 14, 22:31 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Apr 14, 21:33 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Apr 14, 20:33 UTC
Update - We are still working to restore service and additional teams have been engaged.
Apr 14, 19:30 UTC
Update - The impact is specifically for customers attempting to start Java applications on x-small machines. It should still be possible to start applications on larger machine sizes.
Apr 14, 18:30 UTC
Identified - Since approximately 16:55 UTC on 14 Apr 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Australia (Sydney) [neo-ap1]

Impact:
- Lifecycle management operations for Java applications cannot be executed
Apr 14, 17:25 UTC
Apr 14, 2019
Completed - The scheduled maintenance has been completed.
Apr 14, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 04:00 UTC
Scheduled - On 14 April 2019, 04:00 UTC - 08:00 UTC, a network software upgrade that targets stability improvement will be applied in the US East (Sterling) [neo-us3] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.
Mar 15, 14:26 UTC
Apr 13, 2019
Completed - The scheduled maintenance has been completed.
Apr 13, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 22:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 1, 12:53 UTC
Scheduled - Starting from 12 April 2019, 22:00 UTC till 13 April 2019, 2:00 UTC, an upgrade that targets databases migration, software version upgrade and implementation of security patches will be applied in the Europe (Rot) [neo-eu1] region of the SAP Cloud Platform.

During this period, customers will experience disruption in the following services:

○ SAP CP Workflow service
○ SAP CP Mobile Service - CANCELLED
○ provisioning of new databases
○ lifecycle operations such as starting and stopping applications
Mar 8, 14:38 UTC