All Systems Operational

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This page provides an overview of the current service availability of the SAP Cloud Platform.

Disclaimer: Please note that the status information displayed on this page reflects the general platform status. The status of your individual service experience may differ from this one due to differences in your particular setup. Also, SAP may change structure or content of this page at any time. The Service Level Agreement by SAP is here - this is the sole commitment. No side agreements or other quasi contractual commitments should be made on this site. Terms and conditions by StatusPage apply.

Australia (Sydney) [neo-ap1] Operational
All Advisories [neo-ap1] ? Operational
Region Access [neo-ap1] ? Operational
Cloud Cockpit [neo-ap1] ? Operational
Lifecycle Management [neo-ap1] ? Operational
Web IDE [neo-ap1] ? Operational
Portal Service [neo-ap1] ? Operational
Mobile Services [neo-ap1] ? Operational
Australia (Sydney) [cf-ap10] Operational
All Advisories [cf-ap10] ? Operational
Region Access [cf-ap10] ? Operational
Lifecycle Management [cf-ap10] ? Operational
Mobile Services [cf-ap10] ? Operational
Brazil (São Paulo) [cf-br10] Operational
All Advisories [cf-br10] ? Operational
Region Access [cf-br10] ? Operational
Lifecycle Management [cf-br10] ? Operational
Mobile Services [cf-br10] ? Operational
Brazil (São Paulo) [neo-br1] Operational
All Advisories [neo-br1] ? Operational
Region Access [neo-br1] ? Operational
Cloud Cockpit [neo-br1] ? Operational
Lifecycle Management [neo-br1] ? Operational
Web IDE [neo-br1] ? Operational
Portal Service [neo-br1] ? Operational
Mobile Services [neo-br1] ? Operational
Canada (Montreal) [cf-ca10] Operational
All Advisories [cf-ca10] ? Operational
Region Access [cf-ca10] ? Operational
Lifecycle Management [cf-ca10] ? Operational
Canada (Toronto) [neo-ca1] Operational
All Advisories [neo-ca1] ? Operational
Region Access [neo-ca1] ? Operational
Cloud Cockpit [neo-ca1] ? Operational
Lifecycle Management [neo-ca1] ? Operational
Web IDE [neo-ca1] ? Operational
Portal Service [neo-ca1] ? Operational
Mobile Services [neo-ca1] ? Operational
China (Shanghai) [neo-cn1] Operational
All Advisories [neo-cn1] ? Operational
Region Access [neo-cn1] ? Operational
Cloud Cockpit [neo-cn1] ? Operational
Lifecycle Management [neo-cn1] ? Operational
Web IDE [neo-cn1] ? Operational
Portal Service [neo-cn1] ? Operational
Mobile Services [neo-cn1] ? Operational
Europe (Amsterdam) [neo-eu3] Operational
All Advisories [neo-eu3] ? Operational
Region Access [neo-eu3] ? Operational
Cloud Cockpit [neo-eu3] ? Operational
Lifecycle Management [neo-eu3] ? Operational
Web IDE [neo-eu3] ? Operational
Portal Service [neo-eu3] ? Operational
Mobile Services [neo-eu3] ? Operational
Europe (Frankfurt) [cf-eu10] Operational
All Advisories [cf-eu10] ? Operational
Region Access [cf-eu10] ? Operational
Lifecycle Management [cf-eu10] ? Operational
Portal Service [cf-eu10] ? Operational
Mobile Services [cf-eu10] ? Operational
Europe (Frankfurt) [neo-eu2] Operational
All Advisories [neo-eu2] Operational
Region Access [neo-eu2] ? Operational
Cloud Cockpit [neo-eu2] ? Operational
Lifecycle Management [neo-eu2] ? Operational
Web IDE [neo-eu2] ? Operational
Portal Service [neo-eu2] ? Operational
Mobile Services [neo-eu2] ? Operational
Europe (Netherlands) [cf-eu20] Operational
All Advisories [cf-eu20] ? Operational
Region Access [cf-eu20] ? Operational
Lifecycle Management [cf-eu20] ? Operational
Europe (Rot) [neo-eu1] Operational
All Advisories [neo-eu1] Operational
Region Access [neo-eu1] ? Operational
Cloud Cockpit [neo-eu1] ? Operational
Lifecycle Management [neo-eu1] ? Operational
Web IDE [neo-eu1] ? Operational
Portal Service [neo-eu1] ? Operational
Mobile Services [neo-eu1] ? Operational
Europe (Rot) - Trial [neo-eu1-trial] Operational
All Advisories [neo-eu1-trial] ? Operational
Region Access [neo-eu1-trial] ? Operational
Cloud Cockpit [neo-eu1-trial] ? Operational
Lifecycle Management [neo-eu1-trial] ? Operational
Web IDE [neo-eu1-trial] ? Operational
Portal Service [neo-eu1-trial] ? Operational
Mobile Services [neo-eu1-trial] ? Operational
Singapore [cf-ap11] Operational
All Advisories [cf-ap11] ? Operational
Region Access [cf-ap11] ? Operational
Lifecycle Management [cf-ap11] ? Operational
Mobile Services [cf-ap11] ? Operational
Singapore [cf-ap21] Operational
All Advisories [cf-ap21] ? Operational
Region Access [cf-ap21] ? Operational
Lifecycle Management [cf-ap21] ? Operational
Portal Service [cf-ap21] ? Operational
Mobile Services [cf-ap21] ? Operational
Japan (Tokyo) [cf-jp10] Operational
All Advisories [cf-jp10] ? Operational
Region Access [cf-jp10] ? Operational
Lifecycle Management [cf-jp10] ? Operational
Mobile Services [cf-jp10] ? Operational
Japan (Tokyo) [cf-jp20] Operational
All Advisories [cf-jp20] ? Operational
Region Access [cf-jp20] ? Operational
Lifecycle Management [cf-jp20] ? Operational
Mobile Services [cf-jp20] ? Operational
Portal Service [cf-jp20] ? Operational
Japan (Tokyo) [neo-jp1] Operational
All Advisories [neo-jp1] ? Operational
Region Access [neo-jp1] ? Operational
Cloud Cockpit [neo-jp1] ? Operational
Lifecycle Management [neo-jp1] ? Operational
Web IDE [neo-jp1] ? Operational
Portal Service [neo-jp1] ? Operational
Mobile Services [neo-jp1] ? Operational
KSA (Riyadh) [neo-sa1] Operational
All Advisories [neo-sa1] ? Operational
Region Access [neo-sa1] ? Operational
Cloud Cockpit [neo-sa1] ? Operational
Lifecycle Management [neo-sa1] ? Operational
Web IDE [neo-sa1] ? Operational
Portal Service [neo-sa1] ? Operational
Mobile Services [neo-sa1] ? Operational
Russia (Moscow) [neo-ru1] Operational
All Advisories [neo-ru1] ? Operational
Region Access [neo-ru1] ? Operational
Cloud Cockpit [neo-ru1] ? Operational
Lifecycle Management [neo-ru1] ? Operational
Web IDE [neo-ru1] ? Operational
Portal Service [neo-ru1] ? Operational
Mobile Services [neo-ru1] ? Operational
UAE (Dubai) [neo-ae1] Operational
All Advisories [neo-ae1] ? Operational
Region Access [neo-ae1] ? Operational
Cloud Cockpit [neo-ae1] ? Operational
Lifecycle Management [neo-ae1] ? Operational
Web IDE [neo-ae1] ? Operational
Portal Service [neo-ae1] ? Operational
Mobile Services [neo-ae1] ? Operational
US East (Ashburn) [neo-us1] Operational
All Advisories [neo-us1] ? Operational
Region Access [neo-us1] ? Operational
Cloud Cockpit [neo-us1] ? Operational
Lifecycle Management [neo-us1] ? Operational
Web IDE [neo-us1] ? Operational
Portal Service [neo-us1] ? Operational
Mobile Services [neo-us1] ? Operational
US East (Sterling) [neo-us3] Operational
All Advisories [neo-us3] ? Operational
Region Access [neo-us3] ? Operational
Cloud Cockpit [neo-us3] ? Operational
Lifecycle Management [neo-us3] ? Operational
Web IDE [neo-us3] ? Operational
Portal Service [neo-us3] ? Operational
Mobile Services [neo-us3] ? Operational
US Central (IA) [cf-us30] Operational
All Advisories [cf-us30] ? Operational
Region Access [cf-us30] ? Operational
Lifecycle Management [cf-us30] ? Operational
US East (VA) [cf-us10] Operational
All Advisories [cf-us10] ? Operational
Region Access [cf-us10] ? Operational
Lifecycle Management [cf-us10] ? Operational
Portal Service [cf-us10] ? Operational
Mobile Services [cf-us10] ? Operational
US East (VA) [cf-us21] Operational
All Advisories [cf-us21] ? Operational
Region Access [cf-us21] ? Operational
Lifecycle Management [cf-us21] ? Operational
Portal Service [cf-us21] ? Operational
Mobile Services [cf-us21] ? Operational
US West (Chandler) [neo-us2] Operational
All Advisories [neo-us2] ? Operational
Region Access [neo-us2] ? Operational
Cloud Cockpit [neo-us2] ? Operational
Lifecycle Management [neo-us2] ? Operational
Web IDE [neo-us2] ? Operational
Portal Service [neo-us2] ? Operational
Mobile Services [neo-us2] ? Operational
US West (Colorado) [neo-us4] Operational
All Advisories [neo-us4] ? Operational
Region Access [neo-us4] ? Operational
Cloud Cockpit [neo-us4] ? Operational
Lifecycle Management [neo-us4] ? Operational
Web IDE [neo-us4] ? Operational
Portal Service [neo-us4] ? Operational
Mobile Services [neo-us4] ? Operational
US West (WA) [cf-us20] Operational
All Advisories [cf-us20] ? Operational
Region Access [cf-us20] ? Operational
Lifecycle Management [cf-us20] ? Operational
Identity Authentication Operational
SAP ID Service (accounts.sap.com) Operational
Identity Authentication - Australia ? Operational
Identity Authentication - Brazil ? Operational
Identity Authentication - Canada ? Operational
Identity Authentication - China ? Operational
Identity Authentication - Europe ? Operational
Identity Authentication - Japan ? Operational
Identity Authentication - North America (East) ? Operational
Identity Authentication - Russia ? Operational
Identity Authentication - Saudi Arabia ? Operational
Identity Authentication - Singapore ? Operational
Identity Authentication - US West 2 ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
[APJ Region] Planned Upgrade Nov 6, 14:00-18:00 UTC
On 6 November 2020, 14:00 UTC - 18:00 UTC, an upgrade that targets database migrations, software optimization and software version upgrade will be applied in the Japan (Tokyo) [cf-jp10], Singapore [cf-ap11], Singapore [cf-ap21], Japan (Tokyo) [cf-jp20] and Australia (Sydney) [cf-ap10] regions of the SAP Cloud Platform.

During this period, customers will experience disruptions as follows:
From 14:00 UTC to 14:30 UTC create/(un-)bind/delete operations or access to jobs/service instances via the service dashboard or the REST API of the Feature Flags service and the JobScheduler service will not be possible. Existing Jobs/Schedules will continue to be triggered as per the scheduled frequency.
From 14:00 UTC to 15:00 UTC:
• Customers will not be able to work with SAP Cloud Platform Business Rules Service.
• Create, export, configure packages via the SAP Cloud Platform Workflow Management Service will not be possible.
• Customers will experience multiple disruptions of UI Flexibility Services.
• Bind/unbind service instances to or from a cluster and query certain information will be disrupted.
From 14:00 UTC to 15:30 UTC customers will experience multiple disruptions of SAP Cloud Platform Workflow Service.
From 14:00 UTC to 16:00 UTC connectivity to Enterprise Messaging Service might be failing in messaging applications and scenarios. Sending and receiving messages might not work. Lifecycle operations like create, update delete for messaging artefacts like queues or subscriptions might not work.
From 14:00 UTC to 18:00 UTC customers will experience unavailability of their HANA Service instances.
From 14:30 UTC to 15:30 UTC Mobile Service will not be available.
From 16:00 UTC to 17:00 UTC customers will not be able to create/(un-)bind/delete service instances nor access the service dashboard of the App Autoscaler. Running applications will not be impacted.
Posted on Oct 9, 10:13 UTC
[APJ Region] Planned Upgrade Nov 6, 14:00-16:30 UTC
On 6 November 2020, 14:00 UTC - 16:30 UTC, an upgrade that targets implementation of security patches, database upgrade and software optimization will be applied in the China (Shanghai) [neo-cn1], Japan (Tokyo) [neo-jp1], and Australia (Sydney) [neo-ap1] regions of the SAP Cloud Platform.

During this period, customers will experience disruptions as follows:
From 14:00 UTC to 15:00 UTC:
• Creation of any form output (PDF, PCL, PS and other print files) will not be possible.
• Customers will not be able to work with SAP Cloud Platform Business Rules Service.
• Customers of SAP Cloud Platform Theme Designer Service will get SAP fallback theme instead of customer theme.
From 14:00 UTC to 15:30 UTC:
• Manually triggered and scheduled identity provisioning replications will not work. Identity provisioning proxy functionality will not be available. Onboarding of new tenants will not be possible.
• Customers will not be able to access their Portal Live Sites.
From 14:00 UTC to 16:00 UTC OData Provisioning Application will not be reachable. All the Fiori applications and custom UIs/applications consuming ODP endpoints or customers accessing ODP via API Management or any client will be impacted.
From 15:00 UTC to 16:30 UTC customers will experience multiple disruptions of SAP Cloud Platform Workflow Service.
From 15:30 UTC to 16:00 UTC:
• Deployment, removal or subscription of extension solutions won’t be possible. Configuration of extensions application via SAP Cloud Platform SDK console will not be possible. Already started extensions applications will not be affected.
• Deployment of MTA archives will not be possible. No disruption of running services is expected but no new applications can be installed or updated.
Posted on Oct 9, 10:10 UTC
On 7 November 2020, 04:00 UTC - 08:00 UTC, an upgrade that targets database migrations, implementation of security patches and software version upgrade will be applied in the US East (VA) [cf-us10], US West (WA) [cf-us20], US East (VA) [cf-us21], Canada (Montreal) [cf-ca10] and Brazil (Sao Paulo) [cf-br10] regions of the SAP Cloud Platform.

During this period, customers will experience disruptions as follows:
From 04:00 UTC to 04:30 UTC create/(un-)bind/delete operations or access to jobs/service instances via the service dashboard or the REST API of the Feature Flags service and the JobScheduler service will not be possible. Existing Jobs/Schedules will continue to be triggered as per the scheduled frequency.
From 04:00 UTC to 05:00 UTC:
• Create, export, configure packages via the SAP Cloud Platform Workflow Management Service will not be possible.
• Customers will experience multiple disruptions of UI Flexibility Services.
• Bind/unbind service instances to or from a cluster and query certain information will be disrupted.
From 04:00 UTC to 05:30 UTC customers will experience multiple disruptions of SAP Cloud Platform Workflow Service.
From 04:00 UTC to 06:00 UTC:
• Customers will not be able to work with SAP Cloud Platform Business Rules Service.
• Connectivity to Enterprise Messaging Service might be failing in messaging applications and scenarios. Sending and receiving messages might not work. Lifecycle operations like create, update delete for messaging artefacts like queues or subscriptions might not work.
From 04:00 UTC to 08:00 UTC customers will experience unavailability of their HANA Service instances.
From 04:30 UTC to 05:30 UTC Mobile Service will not be available.
From 06:00 UTC to 07:30 UTC customers will not be able to create/delete/update services for dedicated service plans via Bosh service.
Posted on Oct 9, 10:20 UTC
On 7 November 2020, 04:00 UTC - 06:30 UTC, an upgrade that targets database upgrade, implementation of security patches and software version optimization will be applied in the Canada (Toronto) [neo-ca1], Brazil (São Paulo) [neo-br1], US East (Ashburn) [neo-us1], US West (Chandler) [neo-us2], US East (Sterling) [neo-us3] and US West (Colorado) [neo-us4] regions of the SAP Cloud Platform.

During this period, customers will experience disruptions as follows:
From 04:00 UTC to 04:30 UTC creation of any form output (PDF, PCL, PS and other print files) will not be possible.
From 04:00 UTC to 05:00 UTC:
• Customers will not be able to work with SAP Cloud Platform Business Rules Service.
• Customers of SAP Cloud Platform Theme Designer Service will get SAP fallback theme instead of customer theme.
From 04:00 UTC to 05:30 UTC:
• Manually triggered and scheduled identity provisioning replications will not work. Identity provisioning proxy functionality will not be available. Onboarding of new tenants will not be possible.
• Customers will not be able to access their Portal Live Sites.
From 04:00 UTC to 06:00 UTC OData Provisioning Application will not be reachable. All the Fiori applications and custom UIs/applications consuming ODP endpoints or customers accessing ODP via API Management or any client will be impacted.
From 05:00 UTC to 06:30 UTC customers will experience multiple disruptions of SAP Cloud Platform Workflow Service.
From 05:30 UTC to 06:00 UTC:
• Deployment, removal or subscription of extension solutions won’t be possible. Configuration of extensions application via SAP Cloud Platform SDK console will not be possible. Already started extensions applications will not be affected.
• Deployment of MTA archives will not be possible. No disruption of running services is expected but no new applications can be installed or updated.
Posted on Oct 9, 10:16 UTC
[EMEA Region] Planned Upgrade Nov 13, 22:00 - Nov 14, 02:00 UTC
Starting from 13 November 2020, 22:00 UTC till 14 November 2020, 02:00 UTC, an upgrade that targets security patches, database migration and software optimization will be applied in the Europe (Frankfurt) [cf-eu10] and Europe (Netherlands) [cf-eu20] regions of the SAP Cloud Platform.

During this period, customers will experience disruptions as follows:
From 22:00 UTC to 22:30 UTC create/(un-)bind/delete operations or access to jobs/service instances via the service dashboard or the REST API of the Feature Flags service and the JobScheduler service will not be possible. Existing Jobs/Schedules will continue to be triggered as per the scheduled frequency.
From 22:00 UTC to 23:00 UTC:
• Customers will not be able to work with SAP Cloud Platform Business Rules Service.
• Create, export, configure packages via the SAP Cloud Platform Workflow Management Service will not be possible.
• Customers will experience multiple disruptions of UI Flexibility Services.
• Bind/unbind service instances to or from a cluster and query certain information will be disrupted.
From 22:00 UTC to 23:30 UTC:
• Customers will experience multiple disruptions of SAP Cloud Platform Workflow Service.
• Mobile Service will not be available.
From 22:00 UTC to 00:00 UTC connectivity to Enterprise Messaging Service might be failing in messaging applications and scenarios. Sending and receiving messages might not work. Lifecycle operations like create, update delete for messaging artefacts like queues or subscriptions might not work.
From 22:00 UTC to 02:00 UTC customers will experience unavailability of their HANA Service instances.
Posted on Oct 16, 13:36 UTC
[EMEA Region] Planned Upgrade Nov 13, 22:00 - Nov 14, 02:00 UTC
Starting from 13 November 2020, 22:00 UTC till 14 November 2020, 02:00 UTC, an upgrade that targets implementation of security patches, database migration and software optimization will be applied in the Europe (Rot) [neo-eu1], Europe (Frankfurt) [neo-eu2], Europe (Amsterdam) [neo-eu3], Russia (Moscow) [neo-ru1], UAE (Dubai) [neo-ae1], and KSA (Riyadh) [neo-sa1] regions of the SAP Cloud Platform.

During this period, customers will experience disruptions as follows:
From 22:00 UTC to 22:30 UTC:
• Creation of any form output (PDF, PCL, PS and other print files) will not be possible.
• Reporting of customer data will be unavailable.
• Customers will not be able to enable/disable services via the Cloud Cockpit. Quota assignment and creation/deletion of accounts will not be possible.
• HTML5 Design Time and Runtime will not be available.
From 22:00 UTC to 23:00 UTC customers of SAP Cloud Platform Theme Designer Service will get SAP fallback theme instead of customer theme.
From 22:00 UTC to 23:30 UTC:
• Customers will not be able to work with SAP Cloud Platform Business Rules Service.
• Customers will not be able to access their Portal Live Sites.
From 22:00 UTC to 00:00 UTC manually triggered and scheduled identity provisioning replications will not work. Identity provisioning proxy functionality will not be available. Onboarding of new tenants will not be possible.
From 22:00 UTC to 00:30 UTC:
• OData Provisioning Application will not be reachable. All the Fiori applications and custom UIs/applications consuming ODP endpoints or customers accessing ODP via API Management or any client will be impacted.
• Customers will experience multiple disruptions of SAP Cloud Platform Workflow Service.
From 22:30 UTC to 23:30 UTC:
• Customers using custom IDPs will not be able to create login sessions while trying to gain access to deployed Java application.
• Setup of custom metrics and email alert notification will not be possible. History of the application metrics will not be available.
From 23:30 UTC to 02:00 UTC new OAuth tokens issuing and validation will not be possible.
From 00:00 UTC to 02:00 UTC most design-time activities like configuration changes or lifecycle operations will not be possible. Impact on running applications is not expected.
Posted on Oct 16, 13:34 UTC
Past Incidents
Oct 29, 2020
Resolved - Service has been restored as of approximately 13:56 UTC on 29 Oct 2020.
Oct 29, 15:22 UTC
Update - Service is restored since 13:56 UTC on 29 Oct 2020 and we are monitoring to ensure stability.
Oct 29, 15:04 UTC
Identified - Since approximately 12:52 UTC on 29 Oct 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Rot) [neo-eu1]

Impact:
- Connectivity and connections established with Connectivity are unavailable
Oct 29, 14:02 UTC
Resolved - After further investigation we have determined there was no customer impact.
Oct 29, 14:28 UTC
Identified - Since approximately 13:52 UTC on 28 Oct 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Frankfurt) [cf-eu10]

Impact:
- Lifecycle management operations cannot be executed
- Lifecycle management of subaccounts and application subscriptions may not be possible
Oct 29, 14:23 UTC
Oct 28, 2020
Resolved - Service has been restored as of approximately 09:15 UTC on 28 Oct 2020.
Oct 28, 09:40 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Oct 28, 08:47 UTC
Identified - Since approximately 07:38 UTC on 28 Oct 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Rot) [neo-eu1]

Impact:
- Document Center is unavailable
Oct 28, 07:47 UTC
Oct 27, 2020

No incidents reported.

Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020
Resolved - Service has been restored as of approximately 16:24 UTC on 23 Oct 2020.
Oct 23, 17:21 UTC
Update - Service is restored since 16:24 UTC on 23 Oct 2020 and we are monitoring to ensure stability.
Oct 23, 16:31 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- Initial logins to applications protected by Authorization & Trust Management (XSUAA) may be unsuccessful
- Portal V2 applications are unavailable
Oct 23, 15:45 UTC
Identified - Since approximately 14:49 UTC on 23 Oct 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US Central (IA) [cf-us30]

Impact:
- Portal V2 applications are unavailable
Oct 23, 15:16 UTC
Oct 22, 2020
Resolved - Service has been restored as of approximately 11:26 UTC on 22 Oct 2020.
Oct 22, 11:58 UTC
Update - Service is restored since 11:26 UTC on 22 Oct 2020 and we are monitoring to ensure stability.
Oct 22, 11:44 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- Connectivity and connections established with Connectivity are unavailable
- Destinations and mail addresses cannot be configured
Oct 22, 11:33 UTC
Identified - Since approximately 11:07 UTC on 22 Oct 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Amsterdam) [neo-eu3]

Impact:
- Destinations and mail addresses cannot be configured
Oct 22, 11:14 UTC
Resolved - Service has been restored as of approximately 03:21 UTC on 22 Oct 2020.
Oct 22, 03:34 UTC
Identified - Since approximately 02:33 UTC on 22 Oct 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Brazil (São Paulo) [neo-br1]

Impact:
- Lifecycle management operations for Java applications cannot be executed
Oct 22, 02:44 UTC
Oct 21, 2020
Resolved - Service has been restored as of approximately 14:54 UTC on 21 Oct 2020.
Oct 21, 15:31 UTC
Update - From 12:21 - 14:00 UTC and subsequently from 14:39 - 14:54 UTC on 21 Oct 2020, customers may have experienced a degradation when accessing applications and services in the neo-cn1 region of the SAP Cloud Platform. Service is restored since 14:54 UTC and we are monitoring to ensure stability.
Oct 21, 15:15 UTC
Update - Service is restored since 14:00 UTC on 21 Oct 2020 and we are monitoring to ensure stability.
Oct 21, 14:20 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Oct 21, 13:36 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- A general disruption is impacting the availability of applications and services
Oct 21, 12:48 UTC
Identified - Since approximately 12:21 UTC on 21 Oct 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- China (Shanghai) [neo-cn1]

Impact:
- Lifecycle management operations for Java applications cannot be executed
Oct 21, 12:33 UTC
Oct 20, 2020
Resolved - Service has been restored as of approximately 10:50 UTC on 20 Oct 2020.
Oct 20, 11:40 UTC
Update - Service is restored since 10:50 UTC on 20 Oct 2020 and we are monitoring to ensure stability.
Oct 20, 11:25 UTC
Identified - Since approximately 10:40 UTC on 20 Oct 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Rot) [neo-eu1]

Impact:
- Forms by Adobe is unavailable
Oct 20, 10:52 UTC
Oct 19, 2020
Resolved - Service has been restored as of approximately 13:10 UTC on 19 Oct 2020.
Oct 19, 14:13 UTC
Update - Service is restored since 13:10 UTC on 19 Oct 2020 and we are monitoring to ensure stability.
Oct 19, 13:13 UTC
Identified - Since approximately 12:52 UTC on 19 Oct 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Australia (Sydney) [neo-ap1]

Impact:
- A general disruption is impacting the availability of applications and services
Oct 19, 13:07 UTC
Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020
Resolved - Service has been restored as of approximately 20:52 UTC on 15 Oct 2020.
Oct 15, 21:18 UTC
Identified - Since approximately 20:25 UTC on 15 Oct 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Frankfurt) [cf-eu10]

Impact:
- Credential Store service is unavailable
Oct 15, 20:43 UTC
Resolved - Service has been restored as of approximately 15:07 UTC on 15 Oct 2020.
Oct 15, 15:17 UTC
Identified - Since approximately 14:51 UTC on 15 Oct 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Rot) [neo-eu1]

Impact:
- Lifecycle management operations for Virtual Machines cannot be executed
Oct 15, 15:03 UTC