All Systems Operational

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This page provides an overview of the current service availability of the SAP Cloud Platform.

Disclaimer: Please note that the status information displayed on this page reflects the general platform status. The status of your individual service experience may differ from this one due to differences in your particular setup. Also, SAP may change structure or content of this page at any time. The Service Level Agreement by SAP is here - this is the sole commitment. No side agreements or other quasi contractual commitments should be made on this site. Terms and conditions by StatusPage apply.

Australia (Sydney) [neo-ap1] Operational
All Advisories [neo-ap1] ? Operational
Region Access [neo-ap1] ? Operational
Cloud Cockpit [neo-ap1] ? Operational
Lifecycle Management [neo-ap1] ? Operational
Web IDE [neo-ap1] ? Operational
Portal Service [neo-ap1] ? Operational
Mobile Services [neo-ap1] ? Operational
Australia (Sydney) [cf-ap10] Operational
All Advisories [cf-ap10] ? Operational
Region Access [cf-ap10] ? Operational
Lifecycle Management [cf-ap10] ? Operational
Mobile Services [cf-ap10] ? Operational
Brazil (São Paulo) [cf-br10] Operational
All Advisories [cf-br10] ? Operational
Region Access [cf-br10] ? Operational
Lifecycle Management [cf-br10] ? Operational
Mobile Services [cf-br10] ? Operational
Brazil (São Paulo) [neo-br1] Operational
All Advisories [neo-br1] ? Operational
Region Access [neo-br1] ? Operational
Cloud Cockpit [neo-br1] ? Operational
Lifecycle Management [neo-br1] ? Operational
Web IDE [neo-br1] ? Operational
Portal Service [neo-br1] ? Operational
Mobile Services [neo-br1] ? Operational
Canada (Montreal) [cf-ca10] Operational
All Advisories [cf-ca10] ? Operational
Region Access [cf-ca10] ? Operational
Lifecycle Management [cf-ca10] ? Operational
Canada (Toronto) [neo-ca1] Operational
All Advisories [neo-ca1] ? Operational
Region Access [neo-ca1] ? Operational
Cloud Cockpit [neo-ca1] ? Operational
Lifecycle Management [neo-ca1] ? Operational
Web IDE [neo-ca1] ? Operational
Portal Service [neo-ca1] ? Operational
Mobile Services [neo-ca1] ? Operational
China (Shanghai) [neo-cn1] Operational
All Advisories [neo-cn1] ? Operational
Region Access [neo-cn1] ? Operational
Cloud Cockpit [neo-cn1] ? Operational
Lifecycle Management [neo-cn1] ? Operational
Web IDE [neo-cn1] ? Operational
Portal Service [neo-cn1] ? Operational
Mobile Services [neo-cn1] ? Operational
Europe (Amsterdam) [neo-eu3] Operational
All Advisories [neo-eu3] ? Operational
Region Access [neo-eu3] ? Operational
Cloud Cockpit [neo-eu3] ? Operational
Lifecycle Management [neo-eu3] ? Operational
Web IDE [neo-eu3] ? Operational
Portal Service [neo-eu3] ? Operational
Mobile Services [neo-eu3] ? Operational
Europe (Frankfurt) [cf-eu10] Operational
All Advisories [cf-eu10] ? Operational
Region Access [cf-eu10] ? Operational
Lifecycle Management [cf-eu10] ? Operational
Portal Service [cf-eu10] ? Operational
Mobile Services [cf-eu10] ? Operational
Europe (Frankfurt) [neo-eu2] Operational
All Advisories [neo-eu2] Operational
Region Access [neo-eu2] ? Operational
Cloud Cockpit [neo-eu2] ? Operational
Lifecycle Management [neo-eu2] ? Operational
Web IDE [neo-eu2] ? Operational
Portal Service [neo-eu2] ? Operational
Mobile Services [neo-eu2] ? Operational
Europe (Netherlands) [cf-eu20] Operational
All Advisories [cf-eu20] ? Operational
Region Access [cf-eu20] ? Operational
Lifecycle Management [cf-eu20] ? Operational
Europe (Rot) [neo-eu1] Operational
All Advisories [neo-eu1] Operational
Region Access [neo-eu1] ? Operational
Cloud Cockpit [neo-eu1] ? Operational
Lifecycle Management [neo-eu1] ? Operational
Web IDE [neo-eu1] ? Operational
Portal Service [neo-eu1] ? Operational
Mobile Services [neo-eu1] ? Operational
Europe (Rot) [cf-eu1] Operational
All Advisories [cf-eu1] ? Operational
Region Access [cf-eu1] ? Operational
Lifecycle Management [cf-eu1] ? Operational
Europe (Rot) - Trial [neo-eu1-trial] Operational
All Advisories [neo-eu1-trial] ? Operational
Region Access [neo-eu1-trial] ? Operational
Cloud Cockpit [neo-eu1-trial] ? Operational
Lifecycle Management [neo-eu1-trial] ? Operational
Web IDE [neo-eu1-trial] ? Operational
Portal Service [neo-eu1-trial] ? Operational
Mobile Services [neo-eu1-trial] ? Operational
Japan (Tokyo) [cf-jp10] Operational
All Advisories [cf-jp10] ? Operational
Region Access [cf-jp10] ? Operational
Lifecycle Management [cf-jp10] ? Operational
Mobile Services [cf-jp10] ? Operational
Japan (Tokyo) [neo-jp1] Operational
All Advisories [neo-jp1] ? Operational
Region Access [neo-jp1] ? Operational
Cloud Cockpit [neo-jp1] ? Operational
Lifecycle Management [neo-jp1] ? Operational
Web IDE [neo-jp1] ? Operational
Portal Service [neo-jp1] ? Operational
Mobile Services [neo-jp1] ? Operational
KSA (Riyadh) [neo-sa1] Operational
All Advisories [neo-sa1] ? Operational
Region Access [neo-sa1] ? Operational
Cloud Cockpit [neo-sa1] ? Operational
Lifecycle Management [neo-sa1] ? Operational
Web IDE [neo-sa1] ? Operational
Portal Service [neo-sa1] ? Operational
Mobile Services [neo-sa1] ? Operational
Russia (Moscow) [neo-ru1] Operational
All Advisories [neo-ru1] ? Operational
Region Access [neo-ru1] ? Operational
Cloud Cockpit [neo-ru1] ? Operational
Lifecycle Management [neo-ru1] ? Operational
Web IDE [neo-ru1] ? Operational
Portal Service [neo-ru1] ? Operational
Mobile Services [neo-ru1] ? Operational
Singapore [cf-ap11] Operational
All Advisories [cf-ap11] ? Operational
Region Access [cf-ap11] ? Operational
Lifecycle Management [cf-ap11] ? Operational
Mobile Services [cf-ap11] ? Operational
UAE (Dubai) [neo-ae1] Operational
All Advisories [neo-ae1] ? Operational
Region Access [neo-ae1] ? Operational
Cloud Cockpit [neo-ae1] ? Operational
Lifecycle Management [neo-ae1] ? Operational
Web IDE [neo-ae1] ? Operational
Portal Service [neo-ae1] ? Operational
Mobile Services [neo-ae1] ? Operational
US East (Ashburn) [neo-us1] Operational
All Advisories [neo-us1] ? Operational
Region Access [neo-us1] ? Operational
Cloud Cockpit [neo-us1] ? Operational
Lifecycle Management [neo-us1] ? Operational
Web IDE [neo-us1] ? Operational
Portal Service [neo-us1] ? Operational
Mobile Services [neo-us1] ? Operational
US East (Sterling) [neo-us3] Operational
All Advisories [neo-us3] ? Operational
Region Access [neo-us3] ? Operational
Cloud Cockpit [neo-us3] ? Operational
Lifecycle Management [neo-us3] ? Operational
Web IDE [neo-us3] ? Operational
Portal Service [neo-us3] ? Operational
Mobile Services [neo-us3] ? Operational
US Central (IA) [cf-us30] Operational
All Advisories [cf-us30] ? Operational
Region Access [cf-us30] ? Operational
Lifecycle Management [cf-us30] ? Operational
US East (VA) [cf-us10] Operational
All Advisories [cf-us10] ? Operational
Region Access [cf-us10] ? Operational
Lifecycle Management [cf-us10] ? Operational
Portal Service [cf-us10] ? Operational
Mobile Services [cf-us10] ? Operational
US West (Chandler) [neo-us2] Operational
All Advisories [neo-us2] ? Operational
Region Access [neo-us2] ? Operational
Cloud Cockpit [neo-us2] ? Operational
Lifecycle Management [neo-us2] ? Operational
Web IDE [neo-us2] ? Operational
Portal Service [neo-us2] ? Operational
Mobile Services [neo-us2] ? Operational
US West (Colorado) [neo-us4] Operational
All Advisories [neo-us4] ? Operational
Region Access [neo-us4] ? Operational
Cloud Cockpit [neo-us4] ? Operational
Lifecycle Management [neo-us4] ? Operational
Web IDE [neo-us4] ? Operational
Portal Service [neo-us4] ? Operational
Mobile Services [neo-us4] ? Operational
US West (Washington) [cf-us20] Operational
All Advisories [cf-us20] ? Operational
Region Access [cf-us20] ? Operational
Lifecycle Management [cf-us20] ? Operational
Identity Authentication Operational
SAP ID Service (accounts.sap.com) Operational
Identity Authentication - Australia ? Operational
Identity Authentication - Brazil ? Operational
Identity Authentication - China ? Operational
Identity Authentication - Europe ? Operational
Identity Authentication - Japan ? Operational
Identity Authentication - North America (East) ? Operational
Identity Authentication - Russia ? Operational
Identity Authentication - Singapore ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
[APJ Region] Planned Upgrade Feb 7, 14:00-18:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 10, 15:57 UTC
Scheduled - On 7 February 2020, 14:00 UTC - 18:00 UTC, an upgrade that targets structural changes and a software version upgrade will be applied in the Japan (Tokyo) [cf-jp10], Singapore [cf-ap11], and Australia (Sydney) [cf-ap10] regions of the SAP Cloud Platform.

During this period, customers will experience disruptions as follows:
○ From 14:00 UTC to 15:00 UTC customers will experience multiple disruptions of SAP CP Business Rules Service and SAP CP Workflow Service.
○ From 14:30 UTC to 18:00 UTC SAP HANA Service will not be reachable. Customers will not be able to create, change or delete HaaS instances.
○ From 14:30 UTC to 18:00 UTC All Business Application endpoints, which require authenticated and authorized access will be inoperable.
Jan 10, 14:08 UTC
[APJ Region] Planned Upgrade Feb 7, 14:00-17:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 14, 15:59 UTC
Scheduled - On 7 February 2020, 14:00 UTC - 17:00 UTC, an upgrade that targets databases migration, implementation of security patches and software version upgrade will be applied in the China (Shanghai) [neo-cn1], Japan (Tokyo) [neo-jp1], and Australia (Sydney) [neo-ap1] regions of the SAP Cloud Platform.

During this period, customers will experience disruptions as follows:
○ From 14:00 UTC to 17:00 UTC Customers will not be able to modify (Create, Update, Delete) manage accounts, entitlements and services.
On-boarding new clients and authentication in case the used token expires will not be possible. Active tokens will not be affected.
○ From 14:00 UTC to 17:00 UTC the OData Provisioning Application will not be accessable. All of the Fiori applications and custom UIs/applications consuming ODP endpoints or customers accessing ODP via API Management will experience multiple disruptions.
○ From 14:00 UTC to 16:00 Customers will experience multiple disruptions of the SAP Adobe Service will not be able to create any form output (PDF, PCL, ps and other print files).
○ From 14:00 UTC to 16:00 UTC the SAP CP Portal service and SAP Mobile Service will not be available.
○ From 14:00 to 15:00 UTC HTML 5 design time will not be available.
Jan 10, 13:54 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 10, 15:58 UTC
Scheduled - On 8 February 2020, 4:00 UTC – 8:00 UTC, an upgrade that targets database resize and a software version upgrade will be applied in the US East (VA) [cf-us10], Canada (Montreal) [cf-ca10] and Brazil (Sao Paulo) [cf-br10] regions of the SAP Cloud Platform.

During this period, customers will experience disruptions as follows:
○ From 4:00 UTC to 5:00 UTC customers will experience multiple disruptions of SAP CP Business Rules Service and SAP CP Workflow Service.
○ From 4:30 UTC to 8:00 UTC SAP HANA Service will not be reachable. Customers will not be able to create, change or delete HaaS instances.
○ From 4:30 UTC to 8:00 UTC All Business Application endpoints, which require authenticated and authorized access will be inoperable.
Jan 10, 14:32 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 14, 16:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 10, 14:33 UTC
Scheduled - On 8 February 2020, 4:00 UTC – 8:00 UTC, an upgrade that targets databases migration, high availability setup and software version upgrade will be applied in the Canada (Toronto) [neo-ca1], Brazil (São Paulo) [neo-br1], US East (Ashburn) [neo-us1], US West (Chandler) [neo-us2], US East (Sterling) [neo-us3] and US West (Colorado) [neo-us4] regions of the SAP Cloud Platform.

During this period, customers will experience disruptions as follows:
○ From 4:00 UTC to 7:00 UTC Customers will not be able to modify (Create, Update, Delete) manage accounts, entitlements and services.
On-boarding new clients and authentication in case the used token expires will not be possible. Active tokens will not be affected.
○ From 4:00 UTC to 7:00 UTC the OData Provisioning Application will not be accessible. All of the Fiori applications and custom UIs/applications consuming ODP endpoints or customers accessing ODP via API Management will experience multiple disruptions.
○ From 4:00 UTC to 5:00 Customers will experience multiple disruptions of the SAP Adobe Service will not be able to create any form output (PDF, PCL, ps and other print files).
○ From 4:00 UTC to 6:00 UTC the SAP CP Portal service and SAP Mobile Service will be unavailable.
○ From 4:00 UTC to 6:30 UTC Git service and HTML 5 run and design time will not be available.
Jan 10, 04:00 UTC
[Multiple Regions] Planned Upgrade Feb 14, 22:00-22:30 UTC
On 14 February 2020, 22:00 UTC – 22:30 UTC, an upgrade that targets high availability setup improvement of the Commercial Infrastructure Service will be applied in the Europe (Rot) [neo-eu1] region of the SAP Cloud Platform.

During this timeframe, customers will not be able to perform operations of their accounts such as create, update, delete accounts, entitlements and services. The upgrade will affect all SAP Cloud Platform regions.
Posted on Jan 17, 13:04 UTC
[EMEA Regions] Planned Upgrade Feb 14, 22:00 - Feb 15, 01:30 UTC
Starting from 14 February 2020, 22:00 UTC until 15 February 2020, 01:30 UTC, an upgrade that databases migration, high availability setup improvement, implementation of security patches and software version upgrade will be applied in the Europe (Rot) [neo-eu1], Europe (Frankfurt) [neo-eu2], Europe (Amsterdam) [neo-eu3], Russia (Moscow) [neo-ru1], UAE (Dubai) [neo-ae1], and KSA (Riyadh) [neo-sa1] regions of the SAP Cloud Platform.

○ From 22:00 UTC to 22:30 UTC Lifecycle operations such as starting, stopping applications and provisioning of new databases will not be possible.
○ From 22:00 UTC to 01:30 UTC Customers will not be able to modify (Create, Update, Delete) manage accounts, entitlements and services. On-boarding new clients and authentication in case the used token expires will not be possible. Active tokens will not be affected.
○ From 22:30 UTC to 00:30 UTC the OData Provisioning Application will not be accessible. All of the Fiori applications and custom UIs/applications consuming ODP endpoints or customers accessing ODP via API Management will experience multiple disruptions.
○ From 22:30 UTC to 23:30 Customers will experience multiple disruptions of the SAP Adobe Service will not be able to create any form output (PDF, PCL, ps and other print files).
○ From 22:30 UTC to 23:30 UTC the SAP CP Portal service will not be available.
○ From 22:30 UTC to 00:30 UTC the SAP WebIDE and SAP Mobile Service will be unavailable.
Posted on Jan 17, 14:10 UTC
Europe (Frankfurt) [cf-eu10] Planned Upgrade Feb 14, 22:00 - Feb 15, 02:00 UTC
Starting from 14 February 2020, 22:00 UTC until 15 February 2020, 02:00 UTC, an upgrade that targets database resize and a software version upgrade will be applied in the Europe (Frankfurt) [cf-eu10] region of the SAP Cloud Platform.

During this period, customers will experience disruptions as follows:
○ From 22:00 UTC to 22:30 UTC The SAP Enterprise Messaging service will be unavailable. The life-cycle operations like create, update or delete a service instance won't be possible.
○ From 22:00 UTC to 23:00 UTC customers will experience multiple disruptions of SAP CP Business Rules Service and SAP CP Workflow Service.
○ From 22:30 UTC to 02:00 UTC SAP HANA Services will not be reachable. Customers will not be able to create, change or delete HaaS instances.
○ From 22:30 UTC to 02:00 UTC All Business Application endpoints, which require authenticated and authorized access will be inoperable.
Posted on Jan 17, 14:36 UTC
Past Incidents
Jan 29, 2020

No incidents reported today.

Jan 28, 2020
Resolved - Service has been restored as of approximately 00:47 UTC on 28 Jan 2020.
Jan 28, 00:49 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Jan 28, 00:25 UTC
Update - We are still working to restore service and additional teams have been engaged.
Jan 27, 23:28 UTC
Identified - Since approximately 22:18 UTC on 27 Jan 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Frankfurt) [cf-eu10]

Impact:
- Applications may be unavailable
- Lifecycle management operations cannot be executed
Jan 27, 22:25 UTC
Jan 26, 2020

No incidents reported.

Jan 25, 2020
Completed - The scheduled maintenance has been completed.
Jan 25, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 15:00 UTC
Scheduled - There will be planned network infrastructure maintenance in the Australia (Sydney) [neo-ap1] region of SAP Cloud Platform, starting from 25 January 2020, 15:00 UTC till 25 January 2020, 18:30 UTC.
We will be performing an OS software upgrade, which is a vital part of our ongoing effort to increase network reliability and performance.

During this timeframe, customers may experience intermittent issues with accessing their applications and performing life-cycle operations.
Dec 27, 14:29 UTC
Jan 24, 2020

No incidents reported.

Jan 23, 2020

No incidents reported.

Jan 22, 2020

No incidents reported.

Jan 21, 2020
Resolved - Service has been restored as of approximately 18:26 UTC on 21 Jan 2020.
Jan 21, 18:42 UTC
Update - Service has also been restored for neo-sa1 since approximately 18:26 UTC. We are now monitoring to ensure stability.
Jan 21, 18:28 UTC
Update - Service has been restored for neo-eu3 since approximately 18:18 UTC. We are still working to restore service for neo-sa1.
Jan 21, 18:22 UTC
Identified - Since approximately 17:50 UTC on 21 Jan 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Amsterdam) [neo-eu3]
- KSA (Riyadh) [neo-sa1]

Impact:
- Mobile Services for Development and Operations is unavailable
Jan 21, 18:16 UTC
Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020
Resolved - Service has been restored as of approximately 16:34 UTC on 16 Jan 2020.
Jan 16, 17:13 UTC
Update - Service is restored since 16:34 UTC on 16 Jan 2020 and we are monitoring to ensure stability.
Jan 16, 17:00 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Jan 16, 16:34 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Jan 16, 15:40 UTC
Identified - Since approximately 14:23 UTC on 16 Jan 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Netherlands) [cf-eu20]

Impact:
- A general disruption is impacting the availability of applications and services
Jan 16, 14:30 UTC
Postmortem - Read details
Jan 24, 22:56 UTC
Resolved - Service has been restored as of approximately 15:00 UTC on 16 Jan 2020.
Jan 16, 15:34 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Jan 16, 14:12 UTC
Update - Multiple services affected

Impact (Updated):
- A general disruption is impacting the availability of applications and services
Jan 16, 13:27 UTC
Identified - Since approximately 12:25 UTC on 16 Jan 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Frankfurt) [cf-eu10]

Impact:
- Mobile Services is unavailable
Jan 16, 13:10 UTC
Resolved - After further investigation we have determined there was no customer impact.
Jan 16, 07:55 UTC
Identified - Since approximately 07:00 UTC on 16 Jan 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Frankfurt) [neo-eu2]

Impact:
- Connectivity and connections established with Connectivity are unavailable
Jan 16, 07:21 UTC
Jan 15, 2020

No incidents reported.