All Systems Operational

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This page provides an overview of the current service availability of the SAP Cloud Platform.

Disclaimer: Please note that the status information displayed on this page reflects the general platform status. The status of your individual service experience may differ from this one due to differences in your particular setup. Also, SAP may change structure or content of this page at any time. The Service Level Agreement by SAP is here - this is the sole commitment. No side agreements or other quasi contractual commitments should be made on this site. Terms and conditions by StatusPage apply.

Australia (Sydney) [neo-ap1] Operational
All Advisories [neo-ap1] ? Operational
Region Access [neo-ap1] ? Operational
Cloud Cockpit [neo-ap1] ? Operational
Lifecycle Management [neo-ap1] ? Operational
Web IDE [neo-ap1] ? Operational
Portal Service [neo-ap1] ? Operational
Mobile Services [neo-ap1] ? Operational
Australia (Sydney) [cf-ap10] Operational
All Advisories [cf-ap10] ? Operational
Region Access [cf-ap10] ? Operational
Lifecycle Management [cf-ap10] ? Operational
Mobile Services [cf-ap10] ? Operational
Brazil (São Paulo) [cf-br10] Operational
All Advisories [cf-br10] ? Operational
Region Access [cf-br10] ? Operational
Lifecycle Management [cf-br10] ? Operational
Mobile Services [cf-br10] ? Operational
Brazil (São Paulo) [neo-br1] Operational
All Advisories [neo-br1] ? Operational
Region Access [neo-br1] ? Operational
Cloud Cockpit [neo-br1] ? Operational
Lifecycle Management [neo-br1] ? Operational
Web IDE [neo-br1] ? Operational
Portal Service [neo-br1] ? Operational
Mobile Services [neo-br1] ? Operational
Canada (Montreal) [cf-ca10] Operational
All Advisories [cf-ca10] ? Operational
Region Access [cf-ca10] ? Operational
Lifecycle Management [cf-ca10] ? Operational
Canada (Toronto) [neo-ca1] Operational
All Advisories [neo-ca1] ? Operational
Region Access [neo-ca1] ? Operational
Cloud Cockpit [neo-ca1] ? Operational
Lifecycle Management [neo-ca1] ? Operational
Web IDE [neo-ca1] ? Operational
Portal Service [neo-ca1] ? Operational
Mobile Services [neo-ca1] ? Operational
China (Shanghai) [neo-cn1] Operational
All Advisories [neo-cn1] ? Operational
Region Access [neo-cn1] ? Operational
Cloud Cockpit [neo-cn1] ? Operational
Lifecycle Management [neo-cn1] ? Operational
Web IDE [neo-cn1] ? Operational
Portal Service [neo-cn1] ? Operational
Mobile Services [neo-cn1] ? Operational
Europe (Amsterdam) [neo-eu3] Operational
All Advisories [neo-eu3] ? Operational
Region Access [neo-eu3] ? Operational
Cloud Cockpit [neo-eu3] ? Operational
Lifecycle Management [neo-eu3] ? Operational
Web IDE [neo-eu3] ? Operational
Portal Service [neo-eu3] ? Operational
Mobile Services [neo-eu3] ? Operational
Europe (Frankfurt) [cf-eu10] Operational
All Advisories [cf-eu10] ? Operational
Region Access [cf-eu10] ? Operational
Lifecycle Management [cf-eu10] ? Operational
Portal Service [cf-eu10] ? Operational
Mobile Services [cf-eu10] ? Operational
Europe (Frankfurt) [neo-eu2] Operational
All Advisories [neo-eu2] Operational
Region Access [neo-eu2] ? Operational
Cloud Cockpit [neo-eu2] ? Operational
Lifecycle Management [neo-eu2] ? Operational
Web IDE [neo-eu2] ? Operational
Portal Service [neo-eu2] ? Operational
Mobile Services [neo-eu2] ? Operational
Europe (Netherlands) [cf-eu20] Operational
All Advisories [cf-eu20] ? Operational
Region Access [cf-eu20] ? Operational
Lifecycle Management [cf-eu20] ? Operational
Europe (Rot) [neo-eu1] Operational
All Advisories [neo-eu1] Operational
Region Access [neo-eu1] ? Operational
Cloud Cockpit [neo-eu1] ? Operational
Lifecycle Management [neo-eu1] ? Operational
Web IDE [neo-eu1] ? Operational
Portal Service [neo-eu1] ? Operational
Mobile Services [neo-eu1] ? Operational
Europe (Rot) [cf-eu1] Operational
All Advisories [cf-eu1] ? Operational
Region Access [cf-eu1] ? Operational
Lifecycle Management [cf-eu1] ? Operational
Europe (Rot) - Trial [neo-eu1-trial] Operational
All Advisories [neo-eu1-trial] ? Operational
Region Access [neo-eu1-trial] ? Operational
Cloud Cockpit [neo-eu1-trial] ? Operational
Lifecycle Management [neo-eu1-trial] ? Operational
Web IDE [neo-eu1-trial] ? Operational
Portal Service [neo-eu1-trial] ? Operational
Mobile Services [neo-eu1-trial] ? Operational
Japan (Tokyo) [cf-jp10] Operational
All Advisories [cf-jp10] ? Operational
Region Access [cf-jp10] ? Operational
Lifecycle Management [cf-jp10] ? Operational
Mobile Services [cf-jp10] ? Operational
Japan (Tokyo) [neo-jp1] Operational
All Advisories [neo-jp1] ? Operational
Region Access [neo-jp1] ? Operational
Cloud Cockpit [neo-jp1] ? Operational
Lifecycle Management [neo-jp1] ? Operational
Web IDE [neo-jp1] ? Operational
Portal Service [neo-jp1] ? Operational
Mobile Services [neo-jp1] ? Operational
KSA (Riyadh) [neo-sa1] Operational
All Advisories [neo-sa1] ? Operational
Region Access [neo-sa1] ? Operational
Cloud Cockpit [neo-sa1] ? Operational
Lifecycle Management [neo-sa1] ? Operational
Web IDE [neo-sa1] ? Operational
Portal Service [neo-sa1] ? Operational
Mobile Services [neo-sa1] ? Operational
Russia (Moscow) [neo-ru1] Operational
All Advisories [neo-ru1] ? Operational
Region Access [neo-ru1] ? Operational
Cloud Cockpit [neo-ru1] ? Operational
Lifecycle Management [neo-ru1] ? Operational
Web IDE [neo-ru1] ? Operational
Portal Service [neo-ru1] ? Operational
Mobile Services [neo-ru1] ? Operational
Singapore [cf-ap11] Operational
All Advisories [cf-ap11] ? Operational
Region Access [cf-ap11] ? Operational
Lifecycle Management [cf-ap11] ? Operational
Mobile Services [cf-ap11] ? Operational
UAE (Dubai) [neo-ae1] Operational
All Advisories [neo-ae1] ? Operational
Region Access [neo-ae1] ? Operational
Cloud Cockpit [neo-ae1] ? Operational
Lifecycle Management [neo-ae1] ? Operational
Web IDE [neo-ae1] ? Operational
Portal Service [neo-ae1] ? Operational
Mobile Services [neo-ae1] ? Operational
US East (Ashburn) [neo-us1] Operational
All Advisories [neo-us1] ? Operational
Region Access [neo-us1] ? Operational
Cloud Cockpit [neo-us1] ? Operational
Lifecycle Management [neo-us1] ? Operational
Web IDE [neo-us1] ? Operational
Portal Service [neo-us1] ? Operational
Mobile Services [neo-us1] ? Operational
US East (Sterling) [neo-us3] Operational
All Advisories [neo-us3] ? Operational
Region Access [neo-us3] ? Operational
Cloud Cockpit [neo-us3] ? Operational
Lifecycle Management [neo-us3] ? Operational
Web IDE [neo-us3] ? Operational
Portal Service [neo-us3] ? Operational
Mobile Services [neo-us3] ? Operational
US Central (IA) [cf-us30] Operational
All Advisories [cf-us30] ? Operational
Region Access [cf-us30] ? Operational
Lifecycle Management [cf-us30] ? Operational
US East (VA) [cf-us10] Operational
All Advisories [cf-us10] ? Operational
Region Access [cf-us10] ? Operational
Lifecycle Management [cf-us10] ? Operational
Portal Service [cf-us10] ? Operational
Mobile Services [cf-us10] ? Operational
US West (Chandler) [neo-us2] Operational
All Advisories [neo-us2] ? Operational
Region Access [neo-us2] ? Operational
Cloud Cockpit [neo-us2] ? Operational
Lifecycle Management [neo-us2] ? Operational
Web IDE [neo-us2] ? Operational
Portal Service [neo-us2] ? Operational
Mobile Services [neo-us2] ? Operational
US West (Colorado) [neo-us4] Operational
All Advisories [neo-us4] ? Operational
Region Access [neo-us4] ? Operational
Cloud Cockpit [neo-us4] ? Operational
Lifecycle Management [neo-us4] ? Operational
Web IDE [neo-us4] ? Operational
Portal Service [neo-us4] ? Operational
Mobile Services [neo-us4] ? Operational
Identity Authentication Operational
SAP ID Service (accounts.sap.com) Operational
Identity Authentication - Australia ? Operational
Identity Authentication - Brazil ? Operational
Identity Authentication - China ? Operational
Identity Authentication - Europe ? Operational
Identity Authentication - Japan ? Operational
Identity Authentication - North America (East) ? Operational
Identity Authentication - Russia ? Operational
Identity Authentication - Singapore ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
US East (Ashburn) [neo-us1] Planned Network Upgrade Oct 6, 05:30-07:00 UTC
Update - On 06 October 2019, 05:30 UTC - 07:00 UTC, a network upgrade that targets stability improvement will be applied in the US East (Ashburn) [neo-us1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.
Sep 5, 15:03 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 5, 14:57 UTC
Scheduled - On 06 October 2019, 05:30 UTC - 07:00 UTC, a network upgrade that targets stability improvement will be applied in the US East (Ashburn) [neo-us1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.
Oct 6, 05:30 UTC
Past Incidents
Sep 19, 2019

No incidents reported today.

Sep 18, 2019

No incidents reported.

Sep 17, 2019
Europe (Amsterdam) [neo-eu3] - Service Advisory
Resolved - Service has been restored as of approximately 04:48 UTC on 17 Sep 2019.
Sep 17, 05:07 UTC
Update - Service is restored since 04:48 UTC on 17 Sep 2019 and we are monitoring to ensure stability.
Sep 17, 04:52 UTC
Identified - Since approximately 03:54 UTC on 17 Sep 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Amsterdam) [neo-eu3]

Impact:
- A general disruption is impacting the availability of applications and services
Sep 17, 04:06 UTC
Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019
[EMEA Regions] Planned Upgrade
Completed - The scheduled maintenance has been completed.
Sep 14, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 22:00 UTC
Scheduled - Starting from 13 September 2019, 22:00 UTC till 14 September 2019, 02:00 UTC, an upgrade targeting a software system upgrade and enablement of high availability scenarios will be applied in the Europe (Frankfurt) [cf-eu10] and Europe (Netherlands) [cf-eu20] regions of the SAP Cloud Platform.

During the given period, the SAP Cloud Platform Workflow service will not be operational and Auditlog Management retrieval API will not be available. There will be no data loss.
Aug 9, 10:44 UTC
[EMEA Regions] Planned Upgrade
Completed - The scheduled maintenance has been completed.
Sep 14, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 22:00 UTC
Scheduled - Starting from 13 September 2019, 22:00 UTC till 14 September 2019, 01:00 UTC, an upgrade that targets databases migration, product optimization, high availability setup and implementation of security patches will be applied in the Europe (Rot) [neo-eu1], Europe (Frankfurt) [neo-eu2], Europe (Amsterdam) [neo-eu3], Russia (Moscow) [neo-ru1], UAE (Dubai) [neo-ae1], and KSA (Riyadh) [neo-sa1] regions of the SAP Cloud Platform.

During this period, customers might experience disruptions as follows:
○ Authorization, customer on-boarding and lifecycle operations such as starting and stopping applications and provisioning of new databases from 22:00 UTC to 1:00 UTC.
○ Git Service, Cloud Cockpit, HTML5 design and runtime 22:00 to 1:00 UTC
○ SAP Cloud Platform Portal, SAP Cloud Platform Business Rules and SAP Cloud Platform Workflow Service from 22:20 UTC to 23:30 UTC.
Aug 9, 10:29 UTC
Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.

Sep 8, 2019
Australia (Sydney) [neo-ap1] - Service Advisory
Resolved - Service has been restored as of approximately 04:00 UTC on 08 Sep 2019.
Sep 8, 04:45 UTC
Update - We have applied countermeasures to restore service and are monitoring to ensure stability.
Sep 8, 04:04 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Sep 8, 03:02 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Sep 8, 02:03 UTC
Update - We are still working to restore service and additional teams have been engaged.
Sep 8, 01:03 UTC
Identified - Since approximately 23:24 UTC on 07 Sep 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Australia (Sydney) [neo-ap1]

Impact:
- A general disruption is impacting the availability of applications and services
Sep 8, 00:03 UTC
Sep 7, 2019
US East (VA) [cf-us10] Planned Upgrade
Completed - The scheduled maintenance has been completed.
Sep 7, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 04:00 UTC
Scheduled - On 7 September 2019, 4:00 UTC – 6:00 UTC, an upgrade targeting a software system upgrade and enablement of high availability scenarios will be applied in the US East (VA) [cf-us10] region of the SAP Cloud Platform.

During this period, the SAP Cloud Platform Workflow service will not be operational.
Aug 9, 10:39 UTC
[Americas Region] Planned Upgrade
Completed - The scheduled maintenance has been completed.
Sep 7, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 04:00 UTC
Scheduled - On 7 September 2019, 4:00 UTC - 6:00 UTC, an upgrade that targets databases migration, product optimization, high availability setup and implementation of security patches will be applied in the Canada (Toronto) [neo-ca1], Brazil (São Paulo) [neo-br1], US East (Ashburn) [neo-us1], US West (Chandler) [neo-us2], and US East (Sterling) [neo-us3] regions of the SAP Cloud Platform.

During this period, customers might experience disruptions as follows:
○ Authorization, customer on-boarding and lifecycle operations such as starting and stopping applications and provisioning of new databases from 4:00 UTC to 6:00 UTC.
○ Git Service, Cloud Cockpit, HTML5 design and runtime 4:00 to 6:00 UTC.
○ SAP CP Portal, SAP CP Business Rules from 4:20 UTC to 5:30 UTC.
Aug 9, 10:23 UTC
Identity Authentication - Europe - Service Advisory
Resolved - Service has been restored as of approximately 01:46 UTC on 07 Sep 2019.
Sep 7, 02:39 UTC
Update - We are continuing to work on a fix for this issue.
Sep 7, 02:11 UTC
Identified - Since approximately 01:25 UTC on 07 Sep 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Identity Authentication - Europe

Impact:
- SAP ID Service [accounts.sap.com] is unavailable
- Customers cannot login via their Identity Authentication service tenants
Sep 7, 01:42 UTC
Sep 6, 2019
[APJ Region] Planned Upgrade
Completed - The scheduled maintenance has been completed.
Sep 6, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 14:00 UTC
Scheduled - On 6 September 2019, 14:00 UTC - 17:00 UTC, an upgrade that targets databases migration, product optimization, high availability setup and implementation of security patches will be applied in the China (Shanghai) [neo-cn1], Japan (Tokyo) [neo-jp1], and Australia (Sydney) [neo-ap1] regions of the SAP Cloud Platform.

During this period, customers might experience disruptions as follows:
○ Authorization, customer on-boarding and lifecycle operations such as starting and stopping applications and provisioning of new databases from 14:00 UTC to 17:00 UTC.
○ Git Service, Cloud Cockpit, HTML5 design and runtime 14:00 to 17:00 UTC.
○ SAP CP Portal from 14:20 UTC to 15:30 UTC.
Aug 9, 10:20 UTC
Australia (Sydney) [cf-ap10] Planned Upgrade
Completed - The scheduled maintenance has been completed.
Sep 6, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 14:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 9, 10:41 UTC
Scheduled - On 6 September 2019, 14:00 UTC - 16:00 UTC, an upgrade that targets a software version upgrade will be applied in the Japan (Tokyo) [cf-jp10], Singapore [cf-ap11], and Australia (Sydney) [cf-ap10] regions of the SAP Cloud Platform.

During this period, the SAP Cloud Platform Workflow service will not be operational.
Aug 9, 10:34 UTC
Sep 5, 2019
Europe (Rot) - Trial [neo-eu1-trial] - Service Advisory
Resolved - Service has been restored as of approximately 05:21 UTC on 05 Sep 2019.
Sep 5, 05:27 UTC
Update - We are still working to restore service. The next update will be provided by 06:00 UTC on 05 Sep 2019.
Sep 4, 23:36 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Sep 4, 23:16 UTC
Update - We are still working to restore service and additional teams have been engaged.
Sep 4, 22:17 UTC
Identified - Since approximately 20:51 UTC on 04 Sep 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Rot) - Trial [neo-eu1-trial]

Impact:
- Connectivity and connections established with Connectivity are unavailable
Sep 4, 21:18 UTC
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