All Systems Operational

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This page provides an overview of the current service availability of the Neo and CF environments of the SAP Business Technology Platform.

Disclaimer: Please note that the status information displayed on this page reflects the general platform status. The status of your individual service experience may differ from this one due to differences in your particular setup. Also, SAP may change structure or content of this page at any time. The Service Level Agreement by SAP is here - this is the sole commitment. No side agreements or other quasi contractual commitments should be made on this site. Terms and conditions by StatusPage apply.

Australia (Sydney) [neo-ap1] Operational
All Advisories [neo-ap1] ? Operational
Region Access [neo-ap1] ? Operational
Cloud Cockpit [neo-ap1] ? Operational
Lifecycle Management [neo-ap1] ? Operational
Web IDE [neo-ap1] ? Operational
Portal Service [neo-ap1] ? Operational
Mobile Services [neo-ap1] ? Operational
Australia (Sydney) [cf-ap10] Operational
All Advisories [cf-ap10] ? Operational
Region Access [cf-ap10] ? Operational
Lifecycle Management [cf-ap10] ? Operational
Mobile Services [cf-ap10] ? Operational
Brazil (São Paulo) [cf-br10] Operational
All Advisories [cf-br10] ? Operational
Region Access [cf-br10] ? Operational
Lifecycle Management [cf-br10] ? Operational
Mobile Services [cf-br10] ? Operational
Brazil (São Paulo) [neo-br1] Operational
All Advisories [neo-br1] ? Operational
Region Access [neo-br1] ? Operational
Cloud Cockpit [neo-br1] ? Operational
Lifecycle Management [neo-br1] ? Operational
Web IDE [neo-br1] ? Operational
Portal Service [neo-br1] ? Operational
Mobile Services [neo-br1] ? Operational
Canada (Montreal) [cf-ca10] Operational
All Advisories [cf-ca10] ? Operational
Region Access [cf-ca10] ? Operational
Lifecycle Management [cf-ca10] ? Operational
Canada (Toronto) [neo-ca1] Operational
All Advisories [neo-ca1] ? Operational
Region Access [neo-ca1] ? Operational
Cloud Cockpit [neo-ca1] ? Operational
Lifecycle Management [neo-ca1] ? Operational
Web IDE [neo-ca1] ? Operational
Portal Service [neo-ca1] ? Operational
Mobile Services [neo-ca1] ? Operational
China (Shanghai) [neo-cn1] Operational
All Advisories [neo-cn1] ? Operational
Region Access [neo-cn1] ? Operational
Cloud Cockpit [neo-cn1] ? Operational
Lifecycle Management [neo-cn1] ? Operational
Web IDE [neo-cn1] ? Operational
Portal Service [neo-cn1] ? Operational
Mobile Services [neo-cn1] ? Operational
Europe (Amsterdam) [neo-eu3] Operational
All Advisories [neo-eu3] ? Operational
Region Access [neo-eu3] ? Operational
Cloud Cockpit [neo-eu3] ? Operational
Lifecycle Management [neo-eu3] ? Operational
Web IDE [neo-eu3] ? Operational
Portal Service [neo-eu3] ? Operational
Mobile Services [neo-eu3] ? Operational
Europe (Frankfurt) [cf-eu10] Operational
All Advisories [cf-eu10] ? Operational
Region Access [cf-eu10] ? Operational
Lifecycle Management [cf-eu10] ? Operational
Portal Service [cf-eu10] ? Operational
Mobile Services [cf-eu10] ? Operational
Europe (Frankfurt) [neo-eu2] Operational
All Advisories [neo-eu2] Operational
Region Access [neo-eu2] ? Operational
Cloud Cockpit [neo-eu2] ? Operational
Lifecycle Management [neo-eu2] ? Operational
Web IDE [neo-eu2] ? Operational
Portal Service [neo-eu2] ? Operational
Mobile Services [neo-eu2] ? Operational
Europe (Netherlands) [cf-eu20] Operational
All Advisories [cf-eu20] ? Operational
Region Access [cf-eu20] ? Operational
Lifecycle Management [cf-eu20] ? Operational
Europe (Rot) [neo-eu1] Operational
All Advisories [neo-eu1] Operational
Region Access [neo-eu1] ? Operational
Cloud Cockpit [neo-eu1] ? Operational
Lifecycle Management [neo-eu1] ? Operational
Web IDE [neo-eu1] ? Operational
Portal Service [neo-eu1] ? Operational
Mobile Services [neo-eu1] ? Operational
Japan (Tokyo) [cf-jp10] Operational
All Advisories [cf-jp10] ? Operational
Region Access [cf-jp10] ? Operational
Lifecycle Management [cf-jp10] ? Operational
Mobile Services [cf-jp10] ? Operational
Japan (Tokyo) [cf-jp20] Operational
All Advisories [cf-jp20] ? Operational
Region Access [cf-jp20] ? Operational
Lifecycle Management [cf-jp20] ? Operational
Mobile Services [cf-jp20] ? Operational
Portal Service [cf-jp20] ? Operational
Japan (Tokyo) [neo-jp1] Operational
All Advisories [neo-jp1] ? Operational
Region Access [neo-jp1] ? Operational
Cloud Cockpit [neo-jp1] ? Operational
Lifecycle Management [neo-jp1] ? Operational
Web IDE [neo-jp1] ? Operational
Portal Service [neo-jp1] ? Operational
Mobile Services [neo-jp1] ? Operational
Singapore [cf-ap11] Operational
All Advisories [cf-ap11] ? Operational
Region Access [cf-ap11] ? Operational
Lifecycle Management [cf-ap11] ? Operational
Mobile Services [cf-ap11] ? Operational
Singapore [cf-ap21] Operational
All Advisories [cf-ap21] ? Operational
Region Access [cf-ap21] ? Operational
Lifecycle Management [cf-ap21] ? Operational
Portal Service [cf-ap21] ? Operational
Mobile Services [cf-ap21] ? Operational
South Korea (Seoul) [cf-ap12] Operational
All Advisories [cf-ap12] ? Operational
Region Access [cf-ap12] ? Operational
Lifecycle Management [cf-ap12] ? Operational
Mobile Services [cf-ap12] ? Operational
Portal Service [cf-ap12] ? Operational
KSA (Riyadh) [neo-sa1] Operational
All Advisories [neo-sa1] ? Operational
Region Access [neo-sa1] ? Operational
Cloud Cockpit [neo-sa1] ? Operational
Lifecycle Management [neo-sa1] ? Operational
Web IDE [neo-sa1] ? Operational
Portal Service [neo-sa1] ? Operational
Mobile Services [neo-sa1] ? Operational
Russia (Moscow) [neo-ru1] Operational
All Advisories [neo-ru1] ? Operational
Region Access [neo-ru1] ? Operational
Cloud Cockpit [neo-ru1] ? Operational
Lifecycle Management [neo-ru1] ? Operational
Web IDE [neo-ru1] ? Operational
Portal Service [neo-ru1] ? Operational
Mobile Services [neo-ru1] ? Operational
UAE (Dubai) [neo-ae1] Operational
All Advisories [neo-ae1] ? Operational
Region Access [neo-ae1] ? Operational
Cloud Cockpit [neo-ae1] ? Operational
Lifecycle Management [neo-ae1] ? Operational
Web IDE [neo-ae1] ? Operational
Portal Service [neo-ae1] ? Operational
Mobile Services [neo-ae1] ? Operational
US East (Ashburn) [neo-us1] Operational
All Advisories [neo-us1] ? Operational
Region Access [neo-us1] ? Operational
Cloud Cockpit [neo-us1] ? Operational
Lifecycle Management [neo-us1] ? Operational
Web IDE [neo-us1] ? Operational
Portal Service [neo-us1] ? Operational
Mobile Services [neo-us1] ? Operational
US East (Sterling) [neo-us3] Operational
All Advisories [neo-us3] ? Operational
Region Access [neo-us3] ? Operational
Cloud Cockpit [neo-us3] ? Operational
Lifecycle Management [neo-us3] ? Operational
Web IDE [neo-us3] ? Operational
Portal Service [neo-us3] ? Operational
Mobile Services [neo-us3] ? Operational
US Central (IA) [cf-us30] Operational
All Advisories [cf-us30] ? Operational
Region Access [cf-us30] ? Operational
Lifecycle Management [cf-us30] ? Operational
US East (VA) [cf-us10] Operational
All Advisories [cf-us10] ? Operational
Region Access [cf-us10] ? Operational
Lifecycle Management [cf-us10] ? Operational
Portal Service [cf-us10] ? Operational
Mobile Services [cf-us10] ? Operational
US East (VA) [cf-us21] Operational
All Advisories [cf-us21] ? Operational
Region Access [cf-us21] ? Operational
Lifecycle Management [cf-us21] ? Operational
Portal Service [cf-us21] ? Operational
Mobile Services [cf-us21] ? Operational
US West (Chandler) [neo-us2] Operational
All Advisories [neo-us2] ? Operational
Region Access [neo-us2] ? Operational
Cloud Cockpit [neo-us2] ? Operational
Lifecycle Management [neo-us2] ? Operational
Web IDE [neo-us2] ? Operational
Portal Service [neo-us2] ? Operational
Mobile Services [neo-us2] ? Operational
US West (Colorado) [neo-us4] Operational
All Advisories [neo-us4] ? Operational
Region Access [neo-us4] ? Operational
Cloud Cockpit [neo-us4] ? Operational
Lifecycle Management [neo-us4] ? Operational
Web IDE [neo-us4] ? Operational
Portal Service [neo-us4] ? Operational
Mobile Services [neo-us4] ? Operational
US West (WA) [cf-us20] Operational
All Advisories [cf-us20] ? Operational
Region Access [cf-us20] ? Operational
Lifecycle Management [cf-us20] ? Operational
Identity Authentication Operational
SAP ID Service (accounts.sap.com) Operational
Identity Authentication - Australia ? Operational
Identity Authentication - Brazil ? Operational
Identity Authentication - Canada ? Operational
Identity Authentication - China ? Operational
Identity Authentication - Europe ? Operational
Identity Authentication - Japan ? Operational
Identity Authentication - North America (East) ? Operational
Identity Authentication - Russia ? Operational
Identity Authentication - Saudi Arabia ? Operational
Identity Authentication - South Korea ? Operational
Identity Authentication - Singapore ? Operational
Identity Authentication - United Arab Emirates ? Operational
Identity Authentication - US West 2 ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
A network hardware upgrade that targets improved stability will be applied in the Australia (Sydney) [neo-ap1] region of SAP Business Technology Platform, starting from 15 May 2021, 15:30 UTC till 15 May 2021, 16:30 UTC.
This maintenance activity is intended to prevent potential network capacity issues and increase network resilience.

During this timeframe, customers may experience intermittent issues with accessing their applications and performing life-cycle operations.
Posted on Apr 16, 13:57 UTC
Past Incidents
May 8, 2021

No incidents reported today.

May 7, 2021
Resolved - Service has been restored as of approximately 10:35 UTC on 07 May 2021.
May 7, 13:04 UTC
Update - Service is restored since 10:35 UTC on 07 May 2021 and we are monitoring to ensure stability.
May 7, 10:44 UTC
Identified - Since approximately 09:57 UTC on 07 May 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Rot) [neo-eu1]

Impact:
- Lifecycle management operations for Virtual Machines cannot be executed
May 7, 10:09 UTC
May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021
Resolved - Service has been restored as of approximately 11:30 UTC on 03 May 2021.
May 3, 11:47 UTC
Update - Service is restored since 11:30 UTC on 03 May 2021 and we are monitoring to ensure stability.

Start (Updated): 09:50 UTC on 03 May 2021
May 3, 11:37 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- Forms by Adobe is unavailable
- Impact is limited only if using Basic Authentication against SAP ID when accessing the service
- Administration of Mobile Services is unavailable
- Impact is limited only if using Basic Authentication
May 3, 10:26 UTC
Identified - Since approximately 08:50 UTC on 03 May 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Rot) [neo-eu1]

Impact:
- Forms by Adobe is unavailable
- Administration of Mobile Services is unavailable
May 3, 10:10 UTC
May 2, 2021
Resolved - Service has been restored as of approximately 12:39 UTC on 02 May 2021.
May 2, 13:48 UTC
Update - Service is restored since 12:39 UTC on 02 May 2021 and we are monitoring to ensure stability.
May 2, 12:50 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Start (Updated): 12:30 UTC on 02 May 2021
May 2, 12:48 UTC
Identified - Since approximately 12:34 UTC on 02 May 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Canada (Toronto) [neo-ca1]

Impact:
- A general disruption is impacting the availability of applications and services
May 2, 12:39 UTC
May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021
Resolved - Service has been restored as of approximately 08:14 UTC on 29 Apr 2021.
Apr 29, 09:23 UTC
Identified - Since approximately 07:54 UTC on 29 Apr 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Singapore [cf-ap21]

Impact:
- Feature Flags service instances cannot be created or modified
Apr 29, 08:06 UTC
Apr 28, 2021

No incidents reported.

Apr 27, 2021

No incidents reported.

Apr 26, 2021

No incidents reported.

Apr 25, 2021
Resolved - After further investigation we have determined there was no customer impact.
Apr 25, 04:58 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Regions (Updated):
- Canada (Toronto) [neo-ca1]
- US West (Chandler) [neo-us2]

Impact (Updated):
- Lifecycle management operations for Java applications cannot be executed
--- [neo-ca1] since 02:48 UTC on 25 Apr 2021
--- [neo-us2] since 03:03 UTC on 25 Apr 2021
Apr 25, 03:13 UTC
Identified - Since approximately 02:48 UTC on 25 Apr 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Canada (Toronto) [neo-ca1]

Impact:
- Lifecycle management operations for Java applications cannot be executed
Apr 25, 02:57 UTC
Apr 24, 2021
Resolved - Service has been restored as of approximately 10:35 UTC on 24 Apr 2021.
Apr 24, 11:48 UTC
Update - Service is restored since 10:35 UTC on 24 Apr 2021 and we are monitoring to ensure stability.
Apr 24, 10:57 UTC
Update - This disruption is intermittent and some requests to the impacted service are still being fulfilled. Updates will be provided regularly until service is restored.
Apr 24, 08:44 UTC
Identified - Since approximately 05:15 UTC on 24 Apr 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US West (Colorado Springs) [neo-us4]

Impact:
- Lifecycle management operations for Java applications cannot be executed
Apr 24, 07:26 UTC
Resolved - Service has been restored as of approximately 09:30 UTC on 24 Apr 2021.
Apr 24, 09:44 UTC
Update - Service is restored since 09:30 UTC on 24 Apr 2021 and we are monitoring to ensure stability.
Apr 24, 09:38 UTC
Identified - Since approximately 09:05 UTC on 24 Apr 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US East (VA) [cf-us21]

Impact:
- SaaS applications are not available for subscribe or unsubscribe operations and new applications cannot be registered in this region
Apr 24, 09:10 UTC
Resolved - Service has been restored as of approximately 08:54 UTC on 24 Apr 2021.
Apr 24, 09:40 UTC
Update - Service is restored since 08:54 UTC on 24 Apr 2021 and we are monitoring to ensure stability.
Apr 24, 09:12 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Start (Updated): 07:45 UTC on 24 Apr 2021
Apr 24, 08:46 UTC
Identified - Since approximately 07:45 UTC on 23 Apr 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Frankfurt) [cf-eu10]

Impact:
- Portal V2 applications are unavailable
- An intermittent disruptions accessing the application were observed
Apr 24, 08:43 UTC
Resolved - After further investigation we have determined there was no customer impact.
Apr 24, 03:15 UTC
Identified - Since approximately 02:00 UTC on 24 Apr 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US West (Colorado Springs) [neo-us4]

Impact:
- Lifecycle management operations for Java applications cannot be executed
Apr 24, 02:18 UTC