All Systems Operational

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This page provides an overview of the current service availability of the SAP Cloud Platform.

Disclaimer: Please note that the status information displayed on this page reflects the general platform status. The status of your individual service experience may differ from this one due to differences in your particular setup. Also, SAP may change structure or content of this page at any time. The Service Level Agreement by SAP is here - this is the sole commitment. No side agreements or other quasi contractual commitments should be made on this site. Terms and conditions by StatusPage apply.

Australia (Sydney) [neo-ap1] Operational
All Advisories [neo-ap1] ? Operational
Region Access [neo-ap1] ? Operational
Cloud Cockpit [neo-ap1] ? Operational
Lifecycle Management [neo-ap1] ? Operational
Web IDE [neo-ap1] ? Operational
Portal Service [neo-ap1] ? Operational
Mobile Services [neo-ap1] ? Operational
Australia (Sydney) [cf-ap10] Operational
All Advisories [cf-ap10] ? Operational
Region Access [cf-ap10] ? Operational
Lifecycle Management [cf-ap10] ? Operational
Mobile Services [cf-ap10] ? Operational
Brazil (São Paulo) [cf-br10] Operational
All Advisories [cf-br10] ? Operational
Region Access [cf-br10] ? Operational
Lifecycle Management [cf-br10] ? Operational
Mobile Services [cf-br10] ? Operational
Brazil (São Paulo) [neo-br1] Operational
All Advisories [neo-br1] ? Operational
Region Access [neo-br1] ? Operational
Cloud Cockpit [neo-br1] ? Operational
Lifecycle Management [neo-br1] ? Operational
Web IDE [neo-br1] ? Operational
Portal Service [neo-br1] ? Operational
Mobile Services [neo-br1] ? Operational
Canada (Montreal) [cf-ca10] Operational
All Advisories [cf-ca10] ? Operational
Region Access [cf-ca10] ? Operational
Lifecycle Management [cf-ca10] ? Operational
Canada (Toronto) [neo-ca1] Operational
All Advisories [neo-ca1] ? Operational
Region Access [neo-ca1] ? Operational
Cloud Cockpit [neo-ca1] ? Operational
Lifecycle Management [neo-ca1] ? Operational
Web IDE [neo-ca1] ? Operational
Portal Service [neo-ca1] ? Operational
Mobile Services [neo-ca1] ? Operational
China (Shanghai) [neo-cn1] Operational
All Advisories [neo-cn1] ? Operational
Region Access [neo-cn1] ? Operational
Cloud Cockpit [neo-cn1] ? Operational
Lifecycle Management [neo-cn1] ? Operational
Web IDE [neo-cn1] ? Operational
Portal Service [neo-cn1] ? Operational
Mobile Services [neo-cn1] ? Operational
Europe (Amsterdam) [neo-eu3] Operational
All Advisories [neo-eu3] ? Operational
Region Access [neo-eu3] ? Operational
Cloud Cockpit [neo-eu3] ? Operational
Lifecycle Management [neo-eu3] ? Operational
Web IDE [neo-eu3] ? Operational
Portal Service [neo-eu3] ? Operational
Mobile Services [neo-eu3] ? Operational
Europe (Frankfurt) [cf-eu10] Operational
All Advisories [cf-eu10] ? Operational
Region Access [cf-eu10] ? Operational
Lifecycle Management [cf-eu10] ? Operational
Portal Service [cf-eu10] ? Operational
Mobile Services [cf-eu10] ? Operational
Europe (Frankfurt) [neo-eu2] Operational
All Advisories [neo-eu2] Operational
Region Access [neo-eu2] ? Operational
Cloud Cockpit [neo-eu2] ? Operational
Lifecycle Management [neo-eu2] ? Operational
Web IDE [neo-eu2] ? Operational
Portal Service [neo-eu2] ? Operational
Mobile Services [neo-eu2] ? Operational
Europe (Netherlands) [cf-eu20] Operational
All Advisories [cf-eu20] ? Operational
Region Access [cf-eu20] ? Operational
Lifecycle Management [cf-eu20] ? Operational
Europe (Rot) [neo-eu1] Operational
All Advisories [neo-eu1] Operational
Region Access [neo-eu1] ? Operational
Cloud Cockpit [neo-eu1] ? Operational
Lifecycle Management [neo-eu1] ? Operational
Web IDE [neo-eu1] ? Operational
Portal Service [neo-eu1] ? Operational
Mobile Services [neo-eu1] ? Operational
Europe (Rot) [cf-eu1] Operational
All Advisories [cf-eu1] ? Operational
Region Access [cf-eu1] ? Operational
Lifecycle Management [cf-eu1] ? Operational
Europe (Rot) - Trial [neo-eu1-trial] Operational
All Advisories [neo-eu1-trial] ? Operational
Region Access [neo-eu1-trial] ? Operational
Cloud Cockpit [neo-eu1-trial] ? Operational
Lifecycle Management [neo-eu1-trial] ? Operational
Web IDE [neo-eu1-trial] ? Operational
Portal Service [neo-eu1-trial] ? Operational
Mobile Services [neo-eu1-trial] ? Operational
Japan (Tokyo) [cf-jp10] Operational
All Advisories [cf-jp10] ? Operational
Region Access [cf-jp10] ? Operational
Lifecycle Management [cf-jp10] ? Operational
Mobile Services [cf-jp10] ? Operational
Japan (Tokyo) [neo-jp1] Operational
All Advisories [neo-jp1] ? Operational
Region Access [neo-jp1] ? Operational
Cloud Cockpit [neo-jp1] ? Operational
Lifecycle Management [neo-jp1] ? Operational
Web IDE [neo-jp1] ? Operational
Portal Service [neo-jp1] ? Operational
Mobile Services [neo-jp1] ? Operational
KSA (Riyadh) [neo-sa1] Operational
All Advisories [neo-sa1] ? Operational
Region Access [neo-sa1] ? Operational
Cloud Cockpit [neo-sa1] ? Operational
Lifecycle Management [neo-sa1] ? Operational
Web IDE [neo-sa1] ? Operational
Portal Service [neo-sa1] ? Operational
Mobile Services [neo-sa1] ? Operational
Russia (Moscow) [neo-ru1] Operational
All Advisories [neo-ru1] ? Operational
Region Access [neo-ru1] ? Operational
Cloud Cockpit [neo-ru1] ? Operational
Lifecycle Management [neo-ru1] ? Operational
Web IDE [neo-ru1] ? Operational
Portal Service [neo-ru1] ? Operational
Mobile Services [neo-ru1] ? Operational
Singapore [cf-ap11] Operational
All Advisories [cf-ap11] ? Operational
Region Access [cf-ap11] ? Operational
Lifecycle Management [cf-ap11] ? Operational
Mobile Services [cf-ap11] ? Operational
UAE (Dubai) [neo-ae1] Operational
All Advisories [neo-ae1] ? Operational
Region Access [neo-ae1] ? Operational
Cloud Cockpit [neo-ae1] ? Operational
Lifecycle Management [neo-ae1] ? Operational
Web IDE [neo-ae1] ? Operational
Portal Service [neo-ae1] ? Operational
Mobile Services [neo-ae1] ? Operational
US East (Ashburn) [neo-us1] Operational
All Advisories [neo-us1] ? Operational
Region Access [neo-us1] ? Operational
Cloud Cockpit [neo-us1] ? Operational
Lifecycle Management [neo-us1] ? Operational
Web IDE [neo-us1] ? Operational
Portal Service [neo-us1] ? Operational
Mobile Services [neo-us1] ? Operational
US East (Sterling) [neo-us3] Operational
All Advisories [neo-us3] ? Operational
Region Access [neo-us3] ? Operational
Cloud Cockpit [neo-us3] ? Operational
Lifecycle Management [neo-us3] ? Operational
Web IDE [neo-us3] ? Operational
Portal Service [neo-us3] ? Operational
Mobile Services [neo-us3] ? Operational
US Central (IA) [cf-us30] Operational
All Advisories [cf-us30] ? Operational
Region Access [cf-us30] ? Operational
Lifecycle Management [cf-us30] ? Operational
US East (VA) [cf-us10] Operational
All Advisories [cf-us10] ? Operational
Region Access [cf-us10] ? Operational
Lifecycle Management [cf-us10] ? Operational
Portal Service [cf-us10] ? Operational
Mobile Services [cf-us10] ? Operational
US West (Chandler) [neo-us2] Operational
All Advisories [neo-us2] ? Operational
Region Access [neo-us2] ? Operational
Cloud Cockpit [neo-us2] ? Operational
Lifecycle Management [neo-us2] ? Operational
Web IDE [neo-us2] ? Operational
Portal Service [neo-us2] ? Operational
Mobile Services [neo-us2] ? Operational
US West (Colorado) [neo-us4] Operational
All Advisories [neo-us4] ? Operational
Region Access [neo-us4] ? Operational
Cloud Cockpit [neo-us4] ? Operational
Lifecycle Management [neo-us4] ? Operational
Web IDE [neo-us4] ? Operational
Portal Service [neo-us4] ? Operational
Mobile Services [neo-us4] ? Operational
US West (Washington) [cf-us20] Operational
All Advisories [cf-us20] ? Operational
Region Access [cf-us20] ? Operational
Lifecycle Management [cf-us20] ? Operational
Identity Authentication Operational
SAP ID Service (accounts.sap.com) Operational
Identity Authentication - Australia ? Operational
Identity Authentication - Brazil ? Operational
Identity Authentication - China ? Operational
Identity Authentication - Europe ? Operational
Identity Authentication - Japan ? Operational
Identity Authentication - North America (East) ? Operational
Identity Authentication - Russia ? Operational
Identity Authentication - Singapore ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Europe (Frankfurt) [neo-eu2] Planned Network Maintenance Oct 26, 22:00 - Oct 27, 02:00 UTC
Starting from 26 October 2019, 22:00 UTC till 27 October 2019, 02:00 UTC, a network maintenance, that targets enhancements of high availability scenarios, will be applied in the Europe (Frankfurt) [neo-eu2] region of the SAP Cloud Platform.

As a result of the change:
• IP address schema for incoming communication will be changed. The neo-eu2 region will be accessible via 157.133.205.0/24 and 157.133.206.0/24 instead of 157.133.70.0/24.
• Outgoing communication from the neo-eu2 region will not be changed.

Please be reminded, that SAP recommends white-listing of all public IP ranges as per the following article on help.sap.com (https://help.sap.com/viewer/65de2977205c403bbc107264b8eccf4b/Cloud/en-US/350356d1dc314d3199dca15bd2ab9b0e.html).

During this maintenance window, we do not anticipate disruptions of access to applications and lifecycle operations.
Posted on Oct 2, 08:16 UTC
Europe (Frankfurt) [neo-eu2] Planned Network Maintenance Nov 2, 23:00 - Nov 3, 00:45 UTC
There will be planned network infrastructure maintenance in the (Frankfurt) [neo-eu2] region of SAP Cloud Platform, starting from 02 November 2019, 23:00 UTC till 03 November 2019, 00:45 UTC. This maintenance activity is intended to increase the network resilience, scalability and security.

During this timeframe, customers may experience disruptions of access to applications and life-cycle operations.
Posted on Oct 3, 13:36 UTC
Europe (Rot) [neo-eu1] Planned Network Upgrade Nov 2, 23:30 - Nov 3, 00:45 UTC
There will be planned network infrastructure maintenance in the Europe (Rot) [neo-eu1] region of SAP Cloud Platform, starting from 02 November 2019, 23:30 UTC till 03 November 2019, 00:45 UTC. This maintenance activity is intended to add more capacity to our infrastructure and to improve service performance and resilience.

During this timeframe, customers may experience brief periods of packet loss and increased latency as the network re-converges.
Posted on Oct 3, 13:27 UTC
US West (Chandler) [neo-us2] Planned Network Upgrade Nov 3, 05:45-07:30 UTC
A network hardware upgrade that targets improved stability will be applied in the US West (Chandler) [neo-us2] region of SAP Cloud Platform, starting from 03 November 2019, 05:45 UTC till 03 November 2019, 07:30 UTC. This maintenance activity is intended to prevent potential network capacity issues and increase network resilience.

During this timeframe, customers may experience intermittent issues with accessing their applications and performing life-cycle operations.
Posted on Oct 3, 13:31 UTC
[APJ Region] Planned Upgrade Nov 15, 14:00-18:00 UTC
On 15 November 2019, 14:00 UTC - 18:00 UTC, an upgrade that targets a software version upgrade and structural changes will be applied in the Japan (Tokyo) [cf-jp10], Singapore [cf-ap11], and Australia (Sydney) [cf-ap10] regions of the SAP Cloud Platform.

During this period, customers will experience disruptions as follows:
- SAP HaaS (Hana as a Service) services will not be reachable.
- Customers will not be able to use Command-line interface. Applications which are already deployed and running will not be affected.
- Customers will experience multiple disruptions of the SAP Workflow Service.
- SAP Portal Developers will not be able to deploy launchpad modules to their space. SAP Portal runtime users will not be affected.
- Issuing new logins to business applications will not work. Cached login tokens will not be affected.
Posted on Oct 18, 13:30 UTC
[APJ Region] Planned Upgrade Nov 15, 14:00-18:00 UTC
On 15 November 2019, 14:00 UTC - 18:00 UTC, an upgrade that targets databases migration, high availability setup and software version upgrade will be applied in the China (Shanghai) [neo-cn1], Japan (Tokyo) [neo-jp1], and Australia (Sydney) [neo-ap1] regions of the SAP Cloud Platform.

During this period, customers will experience disruptions as follows:
- From 14:00 UTC to 17:00 UTC customers will not be able to manage (Create, Update, Delete) accounts, entitlements and services.
- On-boarding new clients and authentication in case the used token expires will not be possible. Active tokens will not be affected.
- From 14:00 UTC to 16:00 customers will experience multiple disruptions of the SAP Cloud Platform Workflow Service, SAP Cloud Platform Mobile Services, SAP Cloud Platform Business Rules Service.
- Customers of SAP Theme Designer Service will get SAP fallback theme instead of customer theme.
- From 16:00 UTC to 18:00 UTC Lifecycle operations such as starting, stopping and provisioning of new databases will not be possible.
Posted on Oct 18, 13:41 UTC
[Americas Region] Planned Upgrade Nov 16, 04:00-08:00 UTC
On 16 November 2019, 4:00 UTC – 8:00 UTC, an upgrade that targets a software version upgrade and structural changes will be applied in the US East (VA) [cf-us10], US West (Washington) [cf-us20], US Central (IA) [cf-us30], Canada (Montreal) [cf-ca10] and Brazil (Sao Paulo) [cf-br10] regions of the SAP Cloud Platform.

During this period, customers will experience disruptions as follows:
- SAP HaaS (Hana as a Service) services will not be reachable.
- Customers will not be able to use Cloud Foundry Command-line interface operations. Applications which are already deployed and running will not be affected.
- Issuing new logins to business applications will not work. Cached login tokens will not be affected.
- Customers will experience multiple disruptions of the SAP Workflow Service.
- SAP Portal Developers will not be able to deploy launchpad modules to their space. SAP Portal runtime users will not be affected.
Posted on Oct 18, 13:35 UTC
[Americas Region] Planned Upgrade Nov 16, 04:00-08:00 UTC
On 16 November 2019, 4:00 UTC – 8:00 UTC, an upgrade that targets databases migration, high availability setup and software version upgrade will be applied in the Canada (Toronto) [neo-ca1], Brazil (São Paulo) [neo-br1], US East (Ashburn) [neo-us1], US West (Chandler) [neo-us2], US East (Sterling) [neo-us3] and US West (Colorado) [neo-us4] regions of the SAP Cloud Platform.

During this period, customers will experience disruptions as follows:
- From 4:00 UTC to 6:00 UTC customers will not be able to manage (Create, Update, Delete) accounts, entitlements and services.
- On-boarding new clients and authentication in case the used token expires will not be possible. Active tokens will not be affected.
- From 4:00 UTC to 6:00 customers will experience multiple disruptions of the SAP Cloud Platform Workflow Service, SAP Cloud Platform Mobile Services, SAP Cloud Platform Business Rules Service.
- Customers of SAP Theme Designer Service will get SAP fallback theme instead of customer theme.
- From 6:00 UTC to 8:00 UTC Lifecycle operations such as starting, stopping and provisioning of new databases will not be possible.
- From 7:00 UTC to 8:00 UTC Configuration changes and lifecycle operations such as starting and stopping applications will not be possible in the US East (Sterling) [neo-us3] region only.
Posted on Oct 18, 13:46 UTC
[EMEA Regions] Planned Upgrade Nov 22, 22:00 - Nov 23, 02:00 UTC
Starting from 22 November 2019, 22:00 UTC till 23 November 2019, 02:00 UTC, an upgrade that targets databases migration, product optimization, high availability setup and implementation of security patches will be applied in the Europe (Rot) [neo-eu1], Europe (Frankfurt) [neo-eu2], Europe (Amsterdam) [neo-eu3], Russia (Moscow) [neo-ru1], UAE (Dubai) [neo-ae1], and KSA (Riyadh) [neo-sa1] regions of the SAP Cloud Platform.

During this period, customers will experience disruptions as follows:
- From 22:00 UTC to 00:30 UTC customers will not be able to manage (Create, Update, Delete) accounts, entitlements and services.
- On-boarding new clients and authentication in case the used token expires will not be possible. Active tokens will not be affected.
- From 22:00 UTC to 00:00 UTC in the Europe (Frankfurt) [neo-eu2] region only the HTML5 applications will be partially available. HTML5 Design Time will not be available.
- From 22:00 UTC to 00:00 Customers will experience multiple disruptions of the SAP Cloud Platform Workflow Service, SAP Cloud Platform Mobile Services, SAP Cloud Platform Business Rules Service.
- Customers of SAP Theme Designer Service will get SAP fallback theme instead of customer theme.
- From 00:00 UTC to 02:00 UTC Lifecycle operations such as starting, stopping and provisioning of new databases will not be possible.
Posted on Oct 18, 13:52 UTC
[EMEA Regions] Planned Upgrade Nov 22, 22:00 - Nov 23, 02:00 UTC
Starting from 22 November 2019, 22:00 UTC until 23 November 2019, 00:00 UTC, an upgrade that targets a software version upgrade and structural changes will be applied in the Europe (Frankfurt) [cf-eu10] and Europe (Netherlands) [cf-eu20] regions of the SAP Cloud Platform.

During this period, customers will experience disruptions as follows:
- SAP HaaS (Hana as a Service) services will not be reachable.
- UTC customers will not be able to use Cloud Foundry Command-line interface operations. Applications which are already deployed and running will not be affected.
- Customers will experience multiple disruptions of the SAP Workflow Service.
- SAP Portal Developers will not be able to deploy launchpad modules to their space. SAP Portal runtime users will not be affected.
- Issuing new logins to business applications will not work. Cached login tokens will not be affected.
Posted on Oct 18, 13:38 UTC
Past Incidents
Oct 19, 2019
US East (Ashburn) [neo-us1] - Service Advisory
Resolved - Service has been restored as of approximately 08:11 UTC on 19 Oct 2019.
Oct 19, 08:20 UTC
Update - Service is restored since 08:11 UTC on 19 Oct 2019 and we are monitoring to ensure stability.
Oct 19, 08:15 UTC
Identified - Since approximately 07:32 UTC on 19 Oct 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US East (Ashburn) [neo-us1]

Impact:
- Git Service and HTML5 application deployment are unavailable
Oct 19, 07:57 UTC
Oct 18, 2019
US East (Ashburn) [neo-us1] - Service Advisory
Resolved - Service has been restored as of approximately 23:02 UTC on 18 Oct 2019.
Oct 18, 23:30 UTC
Identified - Since approximately 22:03 UTC on 18 Oct 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US East (Ashburn) [neo-us1]

Impact:
- Forms by Adobe is unavailable
Oct 18, 22:31 UTC
US East (Ashburn) [neo-us1] - Service Advisory
Resolved - Service has been restored as of approximately 18:31 UTC on 18 Oct 2019.
Oct 18, 20:38 UTC
Update - Service is restored since 18:31 UTC on 18 Oct 2019 and we are monitoring to ensure stability.
Oct 18, 19:07 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Oct 18, 18:06 UTC
Update - We are still working to restore service and additional teams have been engaged.
Oct 18, 17:13 UTC
Identified - Since approximately 14:51 UTC on 18 Oct 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US East (Ashburn) [neo-us1]

Impact:
- A general disruption is impacting the availability of applications and services
Oct 18, 16:12 UTC
Oct 17, 2019

No incidents reported.

Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019
Japan (Tokyo) [neo-jp1] - Service Advisory
Resolved - Service has been restored as of approximately 03:12 UTC on 14 Oct 2019.
Oct 14, 03:19 UTC
Identified - Since approximately 02:01 UTC on 14 Oct 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Japan (Tokyo) [neo-jp1]

Impact:
- Lifecycle operations for HTML5 applications are not possible
- Portal and WebIDE services were unavailable
Oct 14, 02:16 UTC
Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019
US East (Sterling) [neo-us3] - Service Advisory
Resolved - Service has been restored as of approximately 13:38 UTC on 11 Oct 2019.
Oct 11, 13:48 UTC
Update - Mitigation actions have been applied and we are currently monitoring to ensure stability.
Oct 11, 13:13 UTC
Identified - Since approximately 11:50 UTC on 11 Oct 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US East (Sterling) [neo-us3]

Impact:
- A general disruption is impacting the availability of applications and services
Oct 11, 12:02 UTC
Europe (Frankfurt) [cf-eu10] - Service Advisory
Resolved - Service has been restored as of approximately 10:45 UTC on 11 Oct 2019.
Oct 11, 12:11 UTC
Update - Service is restored since 10:45 UTC on 11 Oct 2019 and we are monitoring to ensure stability.
Oct 11, 10:50 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Oct 11, 10:22 UTC
Identified - Since approximately 05:18 UTC on 11 Oct 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Frankfurt) [cf-eu10]

Impact:
- Lifecycle management operations for Java applications cannot be executed. Customers may not be able to deploy, undeploy their application.
Oct 11, 09:25 UTC
Oct 10, 2019
Europe (Frankfurt) [neo-eu2] - Service Advisory
Resolved - Service has been restored as of approximately 08:32 UTC on 10 Oct 2019.
Oct 10, 08:48 UTC
Update - We are continuing to work on a fix for this issue.
Oct 10, 08:24 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- Lifecycle management for Java applications may see performance degradation while performing deploy operations.
Oct 10, 08:13 UTC
Identified - Since approximately 07:30 UTC on 10 Oct 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Frankfurt) [neo-eu2]

Impact:
- Lifecycle management operations for Java applications cannot be executed
- Customers may not be able to deploy, undeploy their application.
Oct 10, 07:57 UTC
Europe (Frankfurt) [neo-eu2] - Service Advisory
Resolved - Service has been restored as of approximately 06:00 UTC on 10 Oct 2019.
Oct 10, 06:11 UTC
Identified - Since approximately 05:38 UTC on 10 Oct 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Frankfurt) [neo-eu2]

Impact:
- Customers may not be able to deploy, undeploy their application.
- Lifecycle management operations for Java applications cannot be executed
Oct 10, 05:50 UTC
Singapore [cf-ap11] - Service Advisory
Resolved - Service has been restored as of approximately 04:29 UTC on 10 Oct 2019.
Oct 10, 04:44 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Oct 10, 03:59 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Oct 10, 02:54 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Oct 10, 01:54 UTC
Identified - Since approximately 00:39 UTC on 10 Oct 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Singapore [cf-ap11]

Impact:
- Applications protected by Authorization & Trust Management (XSUAA) are not accessible
Oct 10, 00:55 UTC
Oct 9, 2019

No incidents reported.

Oct 8, 2019
Japan (Tokyo) [neo-jp1] - Service Advisory
Resolved - Service has been restored as of approximately 13:47 UTC on 08 Oct 2019.
Oct 8, 13:57 UTC
Identified - Since approximately 13:24 UTC on 08 Oct 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Japan (Tokyo) [neo-jp1]

Impact:
- A general disruption is impacting the availability of applications and services
Oct 8, 13:36 UTC
Oct 7, 2019
Brazil (São Paulo) [neo-br1] - Service Advisory
Resolved - Service has been restored as of approximately 13:11 UTC on 07 Oct 2019.
Oct 7, 13:15 UTC
Identified - Since approximately 12:03 UTC on 07 Oct 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Brazil (São Paulo) [neo-br1]

Impact:
- Audit Log retrieval API is not available
Oct 7, 12:56 UTC
Oct 6, 2019
US East (Ashburn) [neo-us1] Planned Network Upgrade
Completed - The scheduled maintenance has been completed.
Oct 6, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 05:30 UTC
Update - On 06 October 2019, 05:30 UTC - 07:00 UTC, a network upgrade that targets stability improvement will be applied in the US East (Ashburn) [neo-us1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.
Sep 5, 15:03 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 5, 14:57 UTC
Scheduled - On 06 October 2019, 05:30 UTC - 07:00 UTC, a network upgrade that targets stability improvement will be applied in the US East (Ashburn) [neo-us1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.
Oct 6, 05:30 UTC
Oct 5, 2019

No incidents reported.

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