Europe (Netherlands) [cf-eu20] - Service Advisory
Update - Service is restored since 16:57 UTC on 04 Jun 2020 and we are monitoring to ensure stability.
Jun 4, 17:48 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Jun 4, 16:23 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Jun 4, 15:29 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Jun 4, 14:32 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Jun 4, 13:21 UTC
Update - Since approximately 08:23 UTC on 04 Jun 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Netherlands) [cf-eu20]
- US West (WA) [cf-us20]
- Japan (Tokyo) [cf-jp20]
- Singapore [cf-ap21]
- US East (VA) [cf-us21]

Impact:
- Provisioning of backing services is not possible
Jun 4, 12:10 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Jun 4, 11:11 UTC
Identified - Since approximately 09:22 UTC on 04 Jun 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Netherlands) [cf-eu20]

Impact:
- Provisioning of backing services is not possible
Jun 4, 10:06 UTC

About This Site

This page provides an overview of the current service availability of the SAP Cloud Platform.

Disclaimer: Please note that the status information displayed on this page reflects the general platform status. The status of your individual service experience may differ from this one due to differences in your particular setup. Also, SAP may change structure or content of this page at any time. The Service Level Agreement by SAP is here - this is the sole commitment. No side agreements or other quasi contractual commitments should be made on this site. Terms and conditions by StatusPage apply.

Australia (Sydney) [neo-ap1] Operational
All Advisories [neo-ap1] ? Operational
Region Access [neo-ap1] ? Operational
Cloud Cockpit [neo-ap1] ? Operational
Lifecycle Management [neo-ap1] ? Operational
Web IDE [neo-ap1] ? Operational
Portal Service [neo-ap1] ? Operational
Mobile Services [neo-ap1] ? Operational
Australia (Sydney) [cf-ap10] Operational
All Advisories [cf-ap10] ? Operational
Region Access [cf-ap10] ? Operational
Lifecycle Management [cf-ap10] ? Operational
Mobile Services [cf-ap10] ? Operational
Brazil (São Paulo) [cf-br10] Operational
All Advisories [cf-br10] ? Operational
Region Access [cf-br10] ? Operational
Lifecycle Management [cf-br10] ? Operational
Mobile Services [cf-br10] ? Operational
Brazil (São Paulo) [neo-br1] Operational
All Advisories [neo-br1] ? Operational
Region Access [neo-br1] ? Operational
Cloud Cockpit [neo-br1] ? Operational
Lifecycle Management [neo-br1] ? Operational
Web IDE [neo-br1] ? Operational
Portal Service [neo-br1] ? Operational
Mobile Services [neo-br1] ? Operational
Canada (Montreal) [cf-ca10] Operational
All Advisories [cf-ca10] ? Operational
Region Access [cf-ca10] ? Operational
Lifecycle Management [cf-ca10] ? Operational
Canada (Toronto) [neo-ca1] Operational
All Advisories [neo-ca1] ? Operational
Region Access [neo-ca1] ? Operational
Cloud Cockpit [neo-ca1] ? Operational
Lifecycle Management [neo-ca1] ? Operational
Web IDE [neo-ca1] ? Operational
Portal Service [neo-ca1] ? Operational
Mobile Services [neo-ca1] ? Operational
China (Shanghai) [neo-cn1] Operational
All Advisories [neo-cn1] ? Operational
Region Access [neo-cn1] ? Operational
Cloud Cockpit [neo-cn1] ? Operational
Lifecycle Management [neo-cn1] ? Operational
Web IDE [neo-cn1] ? Operational
Portal Service [neo-cn1] ? Operational
Mobile Services [neo-cn1] ? Operational
Europe (Amsterdam) [neo-eu3] Operational
All Advisories [neo-eu3] ? Operational
Region Access [neo-eu3] ? Operational
Cloud Cockpit [neo-eu3] ? Operational
Lifecycle Management [neo-eu3] ? Operational
Web IDE [neo-eu3] ? Operational
Portal Service [neo-eu3] ? Operational
Mobile Services [neo-eu3] ? Operational
Europe (Frankfurt) [cf-eu10] Operational
All Advisories [cf-eu10] ? Operational
Region Access [cf-eu10] ? Operational
Lifecycle Management [cf-eu10] ? Operational
Portal Service [cf-eu10] ? Operational
Mobile Services [cf-eu10] ? Operational
Europe (Frankfurt) [neo-eu2] Operational
All Advisories [neo-eu2] Operational
Region Access [neo-eu2] ? Operational
Cloud Cockpit [neo-eu2] ? Operational
Lifecycle Management [neo-eu2] ? Operational
Web IDE [neo-eu2] ? Operational
Portal Service [neo-eu2] ? Operational
Mobile Services [neo-eu2] ? Operational
Europe (Netherlands) [cf-eu20] Operational
All Advisories [cf-eu20] ? Operational
Region Access [cf-eu20] ? Operational
Lifecycle Management [cf-eu20] ? Operational
Europe (Rot) [neo-eu1] Operational
All Advisories [neo-eu1] Operational
Region Access [neo-eu1] ? Operational
Cloud Cockpit [neo-eu1] ? Operational
Lifecycle Management [neo-eu1] ? Operational
Web IDE [neo-eu1] ? Operational
Portal Service [neo-eu1] ? Operational
Mobile Services [neo-eu1] ? Operational
Europe (Rot) [cf-eu1] Operational
All Advisories [cf-eu1] ? Operational
Region Access [cf-eu1] ? Operational
Lifecycle Management [cf-eu1] ? Operational
Europe (Rot) - Trial [neo-eu1-trial] Operational
All Advisories [neo-eu1-trial] ? Operational
Region Access [neo-eu1-trial] ? Operational
Cloud Cockpit [neo-eu1-trial] ? Operational
Lifecycle Management [neo-eu1-trial] ? Operational
Web IDE [neo-eu1-trial] ? Operational
Portal Service [neo-eu1-trial] ? Operational
Mobile Services [neo-eu1-trial] ? Operational
Singapore [cf-ap11] Operational
All Advisories [cf-ap11] ? Operational
Region Access [cf-ap11] ? Operational
Lifecycle Management [cf-ap11] ? Operational
Mobile Services [cf-ap11] ? Operational
Singapore [cf-ap21] Operational
All Advisories [cf-ap21] ? Operational
Region Access [cf-ap21] ? Operational
Lifecycle Management [cf-ap21] ? Operational
Portal Service [cf-ap21] ? Operational
Mobile Services [cf-ap21] ? Operational
Japan (Tokyo) [cf-jp10] Operational
All Advisories [cf-jp10] ? Operational
Region Access [cf-jp10] ? Operational
Lifecycle Management [cf-jp10] ? Operational
Mobile Services [cf-jp10] ? Operational
Japan (Tokyo) [cf-jp20] Operational
All Advisories [cf-jp20] ? Operational
Region Access [cf-jp20] ? Operational
Lifecycle Management [cf-jp20] ? Operational
Mobile Services [cf-jp20] ? Operational
Portal Service [cf-jp20] ? Operational
Japan (Tokyo) [neo-jp1] Operational
All Advisories [neo-jp1] ? Operational
Region Access [neo-jp1] ? Operational
Cloud Cockpit [neo-jp1] ? Operational
Lifecycle Management [neo-jp1] ? Operational
Web IDE [neo-jp1] ? Operational
Portal Service [neo-jp1] ? Operational
Mobile Services [neo-jp1] ? Operational
KSA (Riyadh) [neo-sa1] Operational
All Advisories [neo-sa1] ? Operational
Region Access [neo-sa1] ? Operational
Cloud Cockpit [neo-sa1] ? Operational
Lifecycle Management [neo-sa1] ? Operational
Web IDE [neo-sa1] ? Operational
Portal Service [neo-sa1] ? Operational
Mobile Services [neo-sa1] ? Operational
Russia (Moscow) [neo-ru1] Operational
All Advisories [neo-ru1] ? Operational
Region Access [neo-ru1] ? Operational
Cloud Cockpit [neo-ru1] ? Operational
Lifecycle Management [neo-ru1] ? Operational
Web IDE [neo-ru1] ? Operational
Portal Service [neo-ru1] ? Operational
Mobile Services [neo-ru1] ? Operational
UAE (Dubai) [neo-ae1] Operational
All Advisories [neo-ae1] ? Operational
Region Access [neo-ae1] ? Operational
Cloud Cockpit [neo-ae1] ? Operational
Lifecycle Management [neo-ae1] ? Operational
Web IDE [neo-ae1] ? Operational
Portal Service [neo-ae1] ? Operational
Mobile Services [neo-ae1] ? Operational
US East (Ashburn) [neo-us1] Operational
All Advisories [neo-us1] ? Operational
Region Access [neo-us1] ? Operational
Cloud Cockpit [neo-us1] ? Operational
Lifecycle Management [neo-us1] ? Operational
Web IDE [neo-us1] ? Operational
Portal Service [neo-us1] ? Operational
Mobile Services [neo-us1] ? Operational
US East (Sterling) [neo-us3] Operational
All Advisories [neo-us3] ? Operational
Region Access [neo-us3] ? Operational
Cloud Cockpit [neo-us3] ? Operational
Lifecycle Management [neo-us3] ? Operational
Web IDE [neo-us3] ? Operational
Portal Service [neo-us3] ? Operational
Mobile Services [neo-us3] ? Operational
US Central (IA) [cf-us30] Operational
All Advisories [cf-us30] ? Operational
Region Access [cf-us30] ? Operational
Lifecycle Management [cf-us30] ? Operational
US East (VA) [cf-us10] Operational
All Advisories [cf-us10] ? Operational
Region Access [cf-us10] ? Operational
Lifecycle Management [cf-us10] ? Operational
Portal Service [cf-us10] ? Operational
Mobile Services [cf-us10] ? Operational
US East (VA) [cf-us21] Operational
All Advisories [cf-us21] ? Operational
Region Access [cf-us21] ? Operational
Lifecycle Management [cf-us21] ? Operational
Portal Service [cf-us21] ? Operational
Mobile Services [cf-us21] ? Operational
US West (Chandler) [neo-us2] Operational
All Advisories [neo-us2] ? Operational
Region Access [neo-us2] ? Operational
Cloud Cockpit [neo-us2] ? Operational
Lifecycle Management [neo-us2] ? Operational
Web IDE [neo-us2] ? Operational
Portal Service [neo-us2] ? Operational
Mobile Services [neo-us2] ? Operational
US West (Colorado) [neo-us4] Operational
All Advisories [neo-us4] ? Operational
Region Access [neo-us4] ? Operational
Cloud Cockpit [neo-us4] ? Operational
Lifecycle Management [neo-us4] ? Operational
Web IDE [neo-us4] ? Operational
Portal Service [neo-us4] ? Operational
Mobile Services [neo-us4] ? Operational
US West (WA) [cf-us20] Operational
All Advisories [cf-us20] ? Operational
Region Access [cf-us20] ? Operational
Lifecycle Management [cf-us20] ? Operational
Identity Authentication Operational
SAP ID Service (accounts.sap.com) Operational
Identity Authentication - Australia ? Operational
Identity Authentication - Brazil ? Operational
Identity Authentication - China ? Operational
Identity Authentication - Europe ? Operational
Identity Authentication - Japan ? Operational
Identity Authentication - North America (East) ? Operational
Identity Authentication - Russia ? Operational
Identity Authentication - Singapore ? Operational
Identity Authentication - US West 2 ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
[APJ Region] SAP Forms by Adobe Service - Planned Upgrade Jun 5, 14:00-18:00 UTC
On 5 June 2020, 14:00 UTC -18:00 UTC, an upgrade that targets database migrations, implementation of security patches and software version upgrade will be applied in the Australia (Sydney) [neo-ap1], Japan (Tokyo) [neo-jp1] and China (Shanghai) [neo-cn1] regions of the SAP Cloud Platform.
During this period, customers will experience disruptions of SAP Forms by Adobe Service.
Posted on May 20, 14:15 UTC
[EMEA Region] SAP Forms by Adobe Service - Planned Upgrade Jun 5, 16:00-20:00 UTC
On 5 June 2020, 16:00 UTC - 20:00 UTC, an upgrade that targets database migrations, implementation of security patches and software version upgrade will be applied in the Europe (Rot) [neo-eu1], Europe (Frankfurt) [neo-eu2], Europe (Amsterdam) [neo-eu3], Russia (Moscow) [neo-ru1], KSA (Riyadh) [neo-sa1], and UAE (Dubai) [neo-ae1] regions of the SAP Cloud Platform. During this period, customers will experience disruptions for SAP Forms by Adobe Service.
Posted on May 20, 14:28 UTC
[Americas Region] SAP Forms by Adobe Service - Planned Upgrade Jun 5, 16:00-20:00 UTC
On 5 June 2020, 16:00 UTC - 20:00 UTC, an upgrade that targets database migrations, implementation of security patches and software version upgrade will be applied in the US East (Ashburn) [neo-us1], US West (Chandler) [neo-us2], US East (Sterling) [neo-us3], US West (Colorado) [neo-us4], Canada (Toronto) [neo-ca1], and Brazil (São Paulo) [neo-br1] regions of the SAP Cloud Platform.
During this period, customers will experience disruptions of SAP Forms by Adobe Service.
Posted on May 20, 14:21 UTC
Europe (Rot) [neo-eu1] SAP Forms by Adobe Service - Planned Upgrade Jun 12, 15:00-20:00 UTC
On 12 June 2020, 15:00 UTC - 20:00 UTC, an upgrade that targets database migrations, implementation of security patches and software version upgrade will be applied in the Europe (Rot) [neo-eu1] region of the SAP Cloud Platform.
During this period, customers will experience disruptions of SAP Forms by Adobe Service.
Posted on Jun 12, 15:00 UTC
China (Shanghai) [neo-cn1] Planned Network Maintenance Jun 13, 15:00-16:30 UTC
A network hardware upgrade that targets improved stability will be applied in the China (Shanghai) [neo-cn1] region of SAP Cloud Platform, starting from 13 June 2020, 15:00 UTC till 13 June 2020, 16:30 UTC.
This maintenance activity is intended to prevent potential network capacity issues and increase network resilience.

During this timeframe, customers may experience intermittent issues with accessing their applications and performing life-cycle operations
Posted on May 15, 14:35 UTC
Australia (Sydney) [neo-ap1] Planned Network Maintenance Jun 13, 15:00-18:00 UTC
A network hardware upgrade that targets improved stability will be applied in the Australia (Sydney) [neo-ap1] region of SAP Cloud Platform, starting from 13 June 2020, 15:00 UTC till 13 June 2020, 18:00 UTC.
This maintenance activity is intended to prevent potential network capacity issues and increase network resilience.

During this timeframe, customers may experience intermittent issues with accessing their applications and performing life-cycle operations
Posted on May 15, 14:23 UTC
US West (Chandler) [neo-us2] Planned Network Maintenance Jun 14, 05:30-07:30 UTC
There will be planned network infrastructure maintenance in the US West (Chandler) [neo-us2] region of SAP Cloud Platform, starting from 14 June 2020, 05:30 UTC till 14 June 2020, 07:30 UTC.

As a result of the change:
• IP address schema for incoming communication will be changed. The neo-us2 region will be accessible via 157.133.26.0/24 instead of 64.95.110.0/23.
• Outgoing communication from the neo-us2 region will not be changed.

Please be reminded, that SAP recommends white-listing of all public IP ranges as per the following article on help.sap.com ( https://help.sap.com/viewer/ea72206b834e4ace9cd834feed6c0e09/Cloud/en-US/d722f7cea9ec408b85db4c3dcba07b52.html ).

During this maintenance window, we do not anticipate disruptions of access to applications and life-cycle operations.
Posted on May 15, 14:07 UTC
Past Incidents
Jun 4, 2020

Unresolved incident: Europe (Netherlands) [cf-eu20] - Service Advisory.

Jun 3, 2020

No incidents reported.

Jun 2, 2020
US West (Chandler) [neo-us2] - Service Advisory
Resolved - After further investigation we have determined there was no customer impact.
Jun 2, 03:18 UTC
Identified - Since approximately 02:06 UTC on 02 Jun 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US West (Chandler) [neo-us2]

Impact:
- Cloud Platform Cockpit is unavailable
Jun 2, 02:19 UTC
Jun 1, 2020
US East (Sterling) [neo-us3] - Service Advisory
Resolved - Service has been restored as of approximately 13:13 UTC on 01 Jun 2020.
Jun 1, 14:17 UTC
Update - Service is restored since 13:13 UTC on 01 Jun 2020 and we are monitoring to ensure stability.
Jun 1, 13:31 UTC
Identified - Since approximately 13:08 UTC on 01 Jun 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US East (Sterling) [neo-us3]

Impact:
- OAuth/platform tokens cannot be validated or created
Jun 1, 13:22 UTC
May 31, 2020

No incidents reported.

May 30, 2020
US West (WA) [cf-us20] - Service Advisory
Resolved - Service has been restored as of approximately 04:35 UTC on 30 May 2020.
May 30, 05:30 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
May 30, 05:02 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- A general disruption is impacting the availability of applications and services
May 30, 04:03 UTC
Identified - Since approximately 03:52 UTC on 30 May 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US West (WA) [cf-us20]

Impact:
- Mobile Services is unavailable
- Application Autoscaler Service is unavailable
May 30, 04:03 UTC
Canada (Toronto) [neo-ca1] - Service Advisory
Resolved - Service has been restored as of approximately 04:07 UTC on 30 May 2020.
May 30, 04:17 UTC
Identified - Since approximately 04:01 UTC on 30 May 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Canada (Toronto) [neo-ca1]

Impact:
- A general disruption is impacting the availability of applications and services
May 30, 04:06 UTC
May 29, 2020
US East (Ashburn) [neo-us1] SAP Forms by Adobe Service - Planned Upgrade
Completed - The scheduled maintenance has been completed.
May 29, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 15:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 20, 14:44 UTC
Scheduled - On 29 May 2020, 15:00 UTC - 20:00 UTC, an upgrade that targets database migrations, implementation of security patches and software version upgrade will be applied in the US East (Ashburn) [neo-us1] region of the SAP Cloud Platform.
During this period, customers will experience disruptions of SAP Forms by Adobe Service
May 20, 14:02 UTC
May 28, 2020
Multiple Regions - Service Advisory
Resolved - Service has been restored as of approximately 06:14 UTC on 28 May 2020.
May 28, 06:32 UTC
Identified - Since approximately 06:03 UTC on 28 May 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US East (Ashburn) [neo-us1]
- US East (Sterling) [neo-us3]

Impact:
- Cloud Platform Cockpit will not work for Cloud Foundry related environments
May 28, 06:14 UTC
May 27, 2020

No incidents reported.

May 26, 2020
US West (Colorado Springs) [neo-us4] - Service Advisory
Resolved - Service has been restored as of approximately 07:40 UTC on 26 May 2020.
May 26, 08:16 UTC
Update - Service is restored since 07:40 UTC on 26 May 2020 and we are monitoring to ensure stability.
May 26, 07:58 UTC
Update - Since approximately 06:43 UTC on 26 May 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US West (Colorado Springs) [neo-us4]

Impact:
- A general disruption is impacting the availability of applications and services
May 26, 07:07 UTC
Identified - Since approximately 06:43 UTC on 26 May 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US West (Colorado Springs) [neo-us4]

Impact:
- Lifecycle management operations for Java applications cannot be executed
May 26, 06:56 UTC
US West (WA) [cf-us20] - Service Advisory
Resolved - Service has been restored as of approximately 01:31 UTC on 26 May 2020.
May 26, 01:42 UTC
Identified - Since approximately 01:25 UTC on 26 May 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US West (WA) [cf-us20]

Impact:
- Applications are unable to write events into the Audit Log Service
May 26, 01:33 UTC
May 25, 2020
Europe (Rot) [neo-eu1] - Service Advisory
Resolved - Service has been restored as of approximately 21:04 UTC on 25 May 2020.
May 25, 21:19 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- OAuth/platform tokens cannot be validated or created
- Security configuration changes cannot be made and platform API tokens cannot be issued
May 25, 20:47 UTC
Identified - Since approximately 20:16 UTC on 25 May 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Rot) [neo-eu1]

Impact:
- OAuth/platform tokens cannot be validated or created
May 25, 20:34 UTC
Canada (Toronto) [neo-ca1] - Service Advisory
Resolved - After further investigation we have determined there was no customer impact.
May 25, 06:21 UTC
Identified - Since approximately 05:40 UTC on 25 May 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Canada (Toronto) [neo-ca1]

Impact:
- HTML5 applications are unavailable
- Lifecycle operations for HTML5 applications are not possible
May 25, 05:51 UTC
Canada (Toronto) [neo-ca1] - Service Advisory
Resolved - Service has been restored as of approximately 03:49 UTC on 25 May 2020.
May 25, 04:38 UTC
Update - Service is restored since 03:49 UTC on 25 May 2020 and we are monitoring to ensure stability.
May 25, 04:11 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- A general disruption is impacting the availability of applications and services
May 25, 03:55 UTC
Identified - Since approximately 03:41 UTC on 25 May 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Canada (Toronto) [neo-ca1]

Impact:
- Custom Domains cannot be configured
- OAuth/platform tokens cannot be validated or created
- Application logs cannot be viewed or downloaded
- Identity Provisioning operations are unavailable
May 25, 03:52 UTC
May 24, 2020
Europe (Netherlands) [cf-eu20] - Service Advisory
Resolved - Service has been restored as of approximately 10:02 UTC on 24 May 2020.
May 24, 10:14 UTC
Identified - Since approximately 09:03 UTC on 24 May 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Netherlands) [cf-eu20]

Impact:
- Portal V2 applications are unavailable
May 24, 09:50 UTC
US East (Ashburn) [neo-us1] Planned Network Maintenance
Completed - The scheduled maintenance has been completed.
May 24, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 05:00 UTC
Scheduled - There will be planned network infrastructure maintenance in the US East (Ashburn) [neo-us1] region of SAP Cloud Platform, starting from 24 May 2020, 05:00 UTC till 24 May 2020, 07:00 UTC.

As a result of the change:
• IP address schema for incoming communication will be changed. The neo-us1 region will be accessible via 157.133.18.0/24 instead of 65.221.12.0/24 and 206.112.73.0/24.
• Outgoing communication from the neo-us1 region will not be changed.

Please be reminded, that SAP recommends white-listing of all public IP ranges as per the following article on help.sap.com (https://help.sap.com/viewer/ea72206b834e4ace9cd834feed6c0e09/Cloud/en-US/d722f7cea9ec408b85db4c3dcba07b52.html).

During this maintenance window, we do not anticipate disruptions of access to applications and life-cycle operations.
Apr 24, 08:50 UTC
US West (Chandler) [neo-us2] - Service Advisory
Resolved - After further investigation we have determined there was no customer impact.
May 24, 06:57 UTC
Identified - Since approximately 06:27 UTC on 24 May 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US West (Chandler) [neo-us2]

Impact:
- Cloud Platform Cockpit is unavailable
May 24, 06:37 UTC
Europe (Netherlands) [cf-eu20] - Service Advisory
Resolved - Service has been restored as of approximately 04:36 UTC on 24 May 2020.
May 24, 04:52 UTC
Identified - Since approximately 04:30 UTC on 24 May 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Netherlands) [cf-eu20]

Impact:
- Lifecycle management operations cannot be executed
May 24, 04:42 UTC
Europe (Amsterdam) [neo-eu3] Planned Network Upgrade
Completed - The scheduled maintenance has been completed.
May 24, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 22:00 UTC
Scheduled - There will be planned network infrastructure maintenance in the Europe (Amsterdam) [neo-eu3] region of SAP Cloud Platform, starting from 23 May 2020, 22:00 UTC till 24 May 2020, 01:30 UTC.
We will be performing an OS software upgrade, which is a vital part of our ongoing effort to increase network reliability and performance.

During this timeframe, customers might not be able to access applications and perform life-cycle operations.
Apr 24, 08:35 UTC
May 23, 2020
Australia (Sydney) [neo-ap1] Planned Network Maintenance
Completed - The scheduled maintenance has been completed.
May 23, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 15:30 UTC
Scheduled - A network hardware upgrade that targets improved stability will be applied in the Australia (Sydney) [neo-ap1] region of SAP Cloud Platform, starting from 23 May 2020, 15:30 UTC till 23 May 2020, 18:30 UTC.
This maintenance activity is intended to prevent potential network capacity issues and increase network resilience.

During this timeframe, customers may experience intermittent issues with accessing their applications and performing life-cycle operations.
Apr 24, 08:32 UTC
US West (WA) [cf-us20] - Service Advisory
Resolved - Service has been restored as of approximately 05:48 UTC on 23 May 2020.
May 23, 06:03 UTC
Identified - Since approximately 05:41 UTC on 23 May 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US West (WA) [cf-us20]

Impact:
- Lifecycle management operations cannot be executed
May 23, 05:49 UTC
Canada (Toronto) [neo-ca1] - Service Advisory
Resolved - Service has been restored as of approximately 03:46 UTC on 23 May 2020.
May 23, 04:17 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- Cloud Platform Cockpit will not work for Cloud Foundry related environments
- Cloud Platform Cockpit is unavailable
May 23, 04:08 UTC
Identified - Since approximately 03:41 UTC on 23 May 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Canada (Toronto) [neo-ca1]

Impact:
- Cloud Platform Cockpit is unavailable
May 23, 03:53 UTC
Brazil (São Paulo) [cf-br10] - Service Advisory
Resolved - Service has been restored as of approximately 03:46 UTC on 23 May 2020.
May 23, 04:13 UTC
Identified - Since approximately 03:26 UTC on 23 May 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Brazil (São Paulo) [cf-br10]

Impact:
- Lifecycle management operations cannot be executed
May 23, 03:36 UTC
May 22, 2020
Singapore [cf-ap21] - Service Advisory
Resolved - Service has been restored as of approximately 07:32 UTC on 22 May 2020.
May 22, 07:55 UTC
Identified - Since approximately 07:26 UTC on 22 May 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Singapore [cf-ap21]

Impact:
- Lifecycle management operations cannot be executed
May 22, 07:32 UTC
Europe (Frankfurt) [cf-eu10] - Service Advisory
Resolved - Service has been restored as of approximately 06:11 UTC on 22 May 2020.
May 22, 06:50 UTC
Identified - Since approximately 05:58 UTC on 22 May 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Frankfurt) [cf-eu10]

Impact:
- Lifecycle management operations cannot be executed
May 22, 06:13 UTC
Europe (Frankfurt) [cf-eu10] - Service Advisory
Resolved - Service has been restored as of approximately 05:32 UTC on 22 May 2020.
May 22, 05:49 UTC
Identified - Since approximately 05:29 UTC on 22 May 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Frankfurt) [cf-eu10]

Impact:
- Lifecycle management operations cannot be executed
May 22, 05:39 UTC
US West (WA) [cf-us20] - Service Advisory
Resolved - Service has been restored as of approximately 04:52 UTC on 22 May 2020.
May 22, 05:18 UTC
Identified - Since approximately 04:47 UTC on 22 May 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US West (WA) [cf-us20]

Impact:
- Lifecycle management operations cannot be executed
May 22, 04:56 UTC
May 21, 2020
China (Shanghai) [neo-cn1] - Service Advisory
Resolved - Service has been restored as of approximately 19:41 UTC on 21 May 2020.
May 21, 20:02 UTC
Update - Service is restored since 19:41 UTC on 21 May 2020 and we are monitoring to ensure stability.
May 21, 19:48 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
May 21, 19:33 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
May 21, 18:33 UTC
Update - Although it previously appeared that service had been restored since 16:16 UTC, subsequent investigation has revealed this is not the case and we continue working to restore service.
May 21, 17:39 UTC
Identified - Since approximately 15:51 UTC on 21 May 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- China (Shanghai) [neo-cn1]

Impact:
- Portal sites are unavailable
May 21, 17:35 UTC
China (Shanghai) [neo-cn1] - Service Advisory
Resolved - Service has been restored as of approximately 16:16 UTC on 21 May 2020.
May 21, 16:27 UTC
Update - Service is restored since 16:17 UTC on 21 May 2020 and we are monitoring to ensure stability.
May 21, 16:19 UTC
Identified - Since approximately 15:51 UTC on 21 May 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- China (Shanghai) [neo-cn1]

Impact:
- Portal sites are unavailable
May 21, 16:03 UTC
Europe (Rot) [neo-eu1] - Service Advisory
Resolved - Service has been restored as of approximately 15:50 UTC on 21 May 2020.
May 21, 16:05 UTC
Identified - Since approximately 14:50 UTC on 21 May 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Rot) [neo-eu1]

Impact:
- Virtual Machines cannot be accessed via SSH
- Virtual Machines may be inaccessible
- Lifecycle management operations for Virtual Machines cannot be executed
May 21, 15:24 UTC
US East (VA) [cf-us10] - Service Advisory
Resolved - Service has been restored as of approximately 07:20 UTC on 21 May 2020.
May 21, 07:28 UTC
Identified - Since approximately 06:14 UTC on 21 May 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US East (VA) [cf-us10]

Impact:
- Workflow Service is unavailable
- Applications protected by Authorization & Trust Management (XSUAA) are not accessible
May 21, 06:24 UTC
Brazil (São Paulo) [neo-br1] - Service Advisory
Resolved - Service has been restored as of approximately 06:17 UTC on 21 May 2020.
May 21, 06:44 UTC
Identified - Since approximately 06:12 UTC on 21 May 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Brazil (São Paulo) [neo-br1]

Impact:
- Audit Log retention time cannot be modified
- OAuth/platform tokens cannot be validated or created
- Audit Log entries cannot be written
- Audit Log retrieval API is not available
May 21, 06:18 UTC
Europe (Netherlands) [cf-eu20] - Service Advisory
Resolved - After further investigation we have determined there was no customer impact.
May 21, 06:30 UTC
Update - Since approximately 05:46 UTC on 21 May 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Frankfurt) [cf-eu10]

Impact:
- Provisioning of backing services is not possible
May 21, 05:56 UTC
Identified - Since approximately 05:37 UTC on 21 May 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Netherlands) [cf-eu20]

Impact:
- Provisioning of backing services is not possible
May 21, 05:48 UTC
US West (WA) [cf-us20] - Service Advisory
Resolved - After further investigation we have determined there was no customer impact.
May 21, 04:46 UTC
Identified - Since approximately 04:16 UTC on 21 May 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US West (WA) [cf-us20]

Impact:
- Applications protected by Authorization & Trust Management (XSUAA) are not accessible
May 21, 04:21 UTC
Europe (Frankfurt) [cf-eu10] - Service Advisory
Resolved - Service has been restored as of approximately 04:04 UTC on 21 May 2020.
May 21, 04:28 UTC
Identified - Since approximately 03:53 UTC on 21 May 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Frankfurt) [cf-eu10]

Impact:
- Lifecycle management operations cannot be executed
May 21, 04:03 UTC
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