SAP Cloud Platform Status

All Systems Operational

About This Site

This page provides an overview of the current service availability of the SAP Cloud Platform.

Disclaimer: Please note that the status information displayed on this page reflects the general platform status. The status of your individual service experience may differ from this one due to differences in your particular setup. Also, SAP may change structure or content of this page at any time. The Service Level Agreement by SAP is here - this is the sole commitment. No side agreements or other quasi contractual commitments should be made on this site. Terms and conditions by StatusPage apply.

Australia (Sydney) [neo-ap1] Operational

All Advisories [neo-ap1] Operational

Region Access [neo-ap1] Operational

Cloud Cockpit [neo-ap1] Operational

Lifecycle Management [neo-ap1] Operational

Web IDE [neo-ap1] Operational

Portal Service [neo-ap1] Operational

Mobile Services [neo-ap1] Operational

Australia (Sydney) [cf-ap10] Operational

All Advisories [cf-ap10] Operational

Region Access [cf-ap10] Operational

Lifecycle Management [cf-ap10] Operational

Mobile Services [cf-ap10] Operational

Brazil (São Paulo) [cf-br10] Operational

All Advisories [cf-br10] Operational

Region Access [cf-br10] Operational

Lifecycle Management [cf-br10] Operational

Mobile Services [cf-br10] Operational

Brazil (São Paulo) [neo-br1] Operational

All Advisories [neo-br1] Operational

Region Access [neo-br1] Operational

Cloud Cockpit [neo-br1] Operational

Lifecycle Management [neo-br1] Operational

Web IDE [neo-br1] Operational

Portal Service [neo-br1] Operational

Mobile Services [neo-br1] Operational

Canada (Montreal) [cf-ca10] Operational

All Advisories [cf-ca10] Operational

Region Access [cf-ca10] Operational

Lifecycle Management [cf-ca10] Operational

Canada (Toronto) [neo-ca1] Operational

All Advisories [neo-ca1] Operational

Region Access [neo-ca1] Operational

Cloud Cockpit [neo-ca1] Operational

Lifecycle Management [neo-ca1] Operational

Web IDE [neo-ca1] Operational

Portal Service [neo-ca1] Operational

Mobile Services [neo-ca1] Operational

China (Shanghai) [neo-cn1] Operational

All Advisories [neo-cn1] Operational

Region Access [neo-cn1] Operational

Cloud Cockpit [neo-cn1] Operational

Lifecycle Management [neo-cn1] Operational

Web IDE [neo-cn1] Operational

Portal Service [neo-cn1] Operational

Mobile Services [neo-cn1] Operational

Europe (Amsterdam) [neo-eu3] Operational

All Advisories [neo-eu3] Operational

Region Access [neo-eu3] Operational

Cloud Cockpit [neo-eu3] Operational

Lifecycle Management [neo-eu3] Operational

Web IDE [neo-eu3] Operational

Portal Service [neo-eu3] Operational

Mobile Services [neo-eu3] Operational

Europe (Frankfurt) [cf-eu10] Operational

All Advisories [cf-eu10] Operational

Region Access [cf-eu10] Operational

Lifecycle Management [cf-eu10] Operational

Portal Service [cf-eu10] Operational

Mobile Services [cf-eu10] Operational

Europe (Frankfurt) [neo-eu2] Operational

All Advisories [neo-eu2] Operational

Region Access [neo-eu2] Operational

Cloud Cockpit [neo-eu2] Operational

Lifecycle Management [neo-eu2] Operational

Web IDE [neo-eu2] Operational

Portal Service [neo-eu2] Operational

Mobile Services [neo-eu2] Operational

Europe (Netherlands) [cf-eu20] Operational

All Advisories [cf-eu20] Operational

Region Access [cf-eu20] Operational

Lifecycle Management [cf-eu20] Operational

Europe (Rot) [neo-eu1] Operational

All Advisories [neo-eu1] Operational

Region Access [neo-eu1] Operational

Cloud Cockpit [neo-eu1] Operational

Lifecycle Management [neo-eu1] Operational

Web IDE [neo-eu1] Operational

Portal Service [neo-eu1] Operational

Mobile Services [neo-eu1] Operational

Europe (Rot) [cf-eu1] Operational

All Advisories [cf-eu1] Operational

Region Access [cf-eu1] Operational

Lifecycle Management [cf-eu1] Operational

Europe (Rot) - Trial [neo-eu1-trial] Operational

All Advisories [neo-eu1-trial] Operational

Region Access [neo-eu1-trial] Operational

Cloud Cockpit [neo-eu1-trial] Operational

Lifecycle Management [neo-eu1-trial] Operational

Web IDE [neo-eu1-trial] Operational

Portal Service [neo-eu1-trial] Operational

Mobile Services [neo-eu1-trial] Operational

Japan (Tokyo) [cf-jp10] Operational

All Advisories [cf-jp10] Operational

Region Access [cf-jp10] Operational

Lifecycle Management [cf-jp10] Operational

Mobile Services [cf-jp10] Operational

Japan (Tokyo) [neo-jp1] Operational

All Advisories [neo-jp1] Operational

Region Access [neo-jp1] Operational

Cloud Cockpit [neo-jp1] Operational

Lifecycle Management [neo-jp1] Operational

Web IDE [neo-jp1] Operational

Portal Service [neo-jp1] Operational

Mobile Services [neo-jp1] Operational

KSA (Riyadh) [neo-sa1] Operational

All Advisories [neo-sa1] Operational

Region Access [neo-sa1] Operational

Cloud Cockpit [neo-sa1] Operational

Lifecycle Management [neo-sa1] Operational

Web IDE [neo-sa1] Operational

Portal Service [neo-sa1] Operational

Mobile Services [neo-sa1] Operational

Russia (Moscow) [neo-ru1] Operational

All Advisories [neo-ru1] Operational

Region Access [neo-ru1] Operational

Cloud Cockpit [neo-ru1] Operational

Lifecycle Management [neo-ru1] Operational

Web IDE [neo-ru1] Operational

Portal Service [neo-ru1] Operational

Mobile Services [neo-ru1] Operational

Singapore [cf-ap11] Operational

All Advisories [cf-ap11] Operational

Region Access [cf-ap11] Operational

Lifecycle Management [cf-ap11] Operational

Mobile Services [cf-ap11] Operational

UAE (Dubai) [neo-ae1] Operational

All Advisories [neo-ae1] Operational

Region Access [neo-ae1] Operational

Cloud Cockpit [neo-ae1] Operational

Lifecycle Management [neo-ae1] Operational

Web IDE [neo-ae1] Operational

Portal Service [neo-ae1] Operational

Mobile Services [neo-ae1] Operational

US East (Ashburn) [neo-us1] Operational

All Advisories [neo-us1] Operational

Region Access [neo-us1] Operational

Cloud Cockpit [neo-us1] Operational

Lifecycle Management [neo-us1] Operational

Web IDE [neo-us1] Operational

Portal Service [neo-us1] Operational

Mobile Services [neo-us1] Operational

US East (Sterling) [neo-us3] Operational

All Advisories [neo-us3] Operational

Region Access [neo-us3] Operational

Cloud Cockpit [neo-us3] Operational

Lifecycle Management [neo-us3] Operational

Web IDE [neo-us3] Operational

Portal Service [neo-us3] Operational

Mobile Services [neo-us3] Operational

US Central (IA) [cf-us30] Operational

All Advisories [cf-us30] Operational

Region Access [cf-us30] Operational

Lifecycle Management [cf-us30] Operational

US East (VA) [cf-us10] Operational

All Advisories [cf-us10] Operational

Region Access [cf-us10] Operational

Lifecycle Management [cf-us10] Operational

Portal Service [cf-us10] Operational

Mobile Services [cf-us10] Operational

US West (Chandler) [neo-us2] Operational

All Advisories [neo-us2] Operational

Region Access [neo-us2] Operational

Cloud Cockpit [neo-us2] Operational

Lifecycle Management [neo-us2] Operational

Web IDE [neo-us2] Operational

Portal Service [neo-us2] Operational

Mobile Services [neo-us2] Operational

US West (Colorado) [neo-us4] Operational

All Advisories [neo-us4] Operational

Region Access [neo-us4] Operational

Cloud Cockpit [neo-us4] Operational

Lifecycle Management [neo-us4] Operational

Web IDE [neo-us4] Operational

Portal Service [neo-us4] Operational

Mobile Services [neo-us4] Operational

US West (Washington) [cf-us20] Operational

All Advisories [cf-us20] Operational

Region Access [cf-us20] Operational

Lifecycle Management [cf-us20] Operational

Identity Authentication Operational

SAP ID Service (accounts.sap.com) Operational

Identity Authentication - Australia Operational

Identity Authentication - Brazil Operational

Identity Authentication - China Operational

Identity Authentication - Europe Operational

Identity Authentication - Japan Operational

Identity Authentication - North America (East) Operational

Identity Authentication - Russia Operational

Identity Authentication - Singapore Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Europe (Rot) [neo-eu1] Planned Network Upgrade Mar 7, 22:30 - Mar 8, 01:30 UTC

Update - A network hardware upgrade that targets improved stability will be applied in the Europe (Rot) [neo-eu1] region of SAP Cloud Platform, starting from 07 March 2020, 22:30 UTC until 08 March 2020, 01:30 UTC. This maintenance activity is intended to prevent potential network capacity issues and increase network resilience.

During this timeframe, customers may experience intermittent issues with accessing their applications and performing life-cycle operations.
Feb 14, 08:11 UTC

Update - We will be undergoing scheduled maintenance during this time.
Feb 14, 08:08 UTC

Scheduled - A network hardware upgrade that targets improved stability will be applied in the Europe (Rot) [neo-eu1] region of SAP Cloud Platform, starting from 07 March 2020, 22:30 UTC until 08 March 2020, 01:30 UTC. This maintenance activity is intended to prevent potential network capacity issues and increase network resilience.

During this timeframe, customers may experience intermittent issues with accessing their applications and performing life-cycle operations.
Feb 7, 14:45 UTC

Past Incidents

Feb 23, 2020

No incidents reported today.

Feb 22, 2020

KSA (Riyadh) [neo-sa1] - Service Advisory

Resolved - Service has been restored as of approximately 23:25 UTC on 21 Feb 2020.
Feb 22, 00:15 UTC

Update - This disruption is intermittent and some requests to the impacted service are still being fulfilled. Updates will be provided regularly until service is restored.
Feb 21, 23:33 UTC

Identified - Since approximately 21:02 UTC on 21 Feb 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- KSA (Riyadh) [neo-sa1]

Impact:
- A general disruption is impacting the availability of applications and services
Feb 21, 21:49 UTC

Feb 20, 2020

No incidents reported.

Feb 19, 2020

China (Shanghai) [neo-cn1] - Service Advisory

Resolved - Service has been restored as of approximately 01:45 UTC on 19 Feb 2020.
Feb 19, 02:30 UTC

Identified - Since approximately 23:43 UTC on 18 Feb 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- China (Shanghai) [neo-cn1]

Impact:
- Identity Provisioning operations are unavailable
- Destinations and mail addresses cannot be configured
- Cloud Platform Cockpit is unavailable
- Internet of Things management and deployment is not possible
Feb 19, 01:51 UTC

Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

Europe (Frankfurt) [cf-eu10] - Service Advisory

Resolved - Service has been restored as of approximately 13:56 UTC on 15 Feb 2020.
Feb 15, 14:55 UTC

Update - Most IoT service instances have recovered, but we are still working to restore service for all instances. The next update will be provided if the situation changes or when service is fully restored.
Feb 15, 13:52 UTC

Update - We are still working to restore service, updates will be provided regularly until service is fully restored.
Feb 15, 12:51 UTC

Update - We are still working to restore service, updates will be provided regularly until service is fully restored.
Feb 15, 11:52 UTC

Update - We are still working to restore service, updates will be provided regularly until service is fully restored.
Feb 15, 10:49 UTC

Update - We are still working to restore service, updates will be provided regularly until service is fully restored.
Feb 15, 09:50 UTC

Update - We are still working to restore service, updates will be provided regularly until service is fully restored.
Feb 15, 08:51 UTC

Update - We are still working to restore service, updates will be provided regularly until service is fully restored.
Feb 15, 07:51 UTC

Update - We are still working to restore service, updates will be provided regularly until service is fully restored.
Feb 15, 06:52 UTC

Identified - Since approximately 01:15 UTC on 15 Feb 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Frankfurt) [cf-eu10]

Impact:
- Internet of Things service instances are unavailable
Feb 15, 05:53 UTC

Europe (Frankfurt) [cf-eu10] Planned Upgrade

Completed - The scheduled maintenance has been completed.
Feb 15, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 22:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Feb 7, 13:39 UTC

Scheduled - Starting from 14 February 2020, 22:00 UTC until 15 February 2020, 02:00 UTC, an upgrade that targets database resize and a software version upgrade will be applied in the Europe (Frankfurt) [cf-eu10] region of the SAP Cloud Platform.

During this period, customers will experience disruptions as follows:
○ From 22:00 UTC to 22:30 UTC The SAP Enterprise Messaging service will be unavailable. The life-cycle operations like create, update or delete a service instance won't be possible.
○ From 22:00 UTC to 23:00 UTC customers will experience multiple disruptions of SAP CP Business Rules Service and SAP CP Workflow Service.
○ From 22:30 UTC to 02:00 UTC SAP HANA Services will not be reachable. Customers will not be able to create, change or delete HaaS instances - CANCELED
○ From 22:30 UTC to 02:00 UTC All Business Application endpoints, which require authenticated and authorized access will be inoperable.
Jan 17, 14:36 UTC

[EMEA Regions] Planned Upgrade

Completed - The scheduled maintenance has been completed.
Feb 15, 01:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 22:00 UTC

Scheduled - Starting from 14 February 2020, 22:00 UTC until 15 February 2020, 01:30 UTC, an upgrade that databases migration, high availability setup improvement, implementation of security patches and software version upgrade will be applied in the Europe (Rot) [neo-eu1], Europe (Frankfurt) [neo-eu2], Europe (Amsterdam) [neo-eu3], Russia (Moscow) [neo-ru1], UAE (Dubai) [neo-ae1], and KSA (Riyadh) [neo-sa1] regions of the SAP Cloud Platform.

○ From 22:00 UTC to 22:30 UTC Lifecycle operations such as starting, stopping applications and provisioning of new databases will not be possible.
○ From 22:00 UTC to 01:30 UTC Customers will not be able to modify (Create, Update, Delete) manage accounts, entitlements and services. On-boarding new clients and authentication in case the used token expires will not be possible. Active tokens will not be affected.
○ From 22:30 UTC to 00:30 UTC the OData Provisioning Application will not be accessible. All of the Fiori applications and custom UIs/applications consuming ODP endpoints or customers accessing ODP via API Management will experience multiple disruptions.
○ From 22:30 UTC to 23:30 Customers will experience multiple disruptions of the SAP Adobe Service will not be able to create any form output (PDF, PCL, ps and other print files).
○ From 22:30 UTC to 23:30 UTC the SAP CP Portal service will not be available.
○ From 22:30 UTC to 00:30 UTC the SAP WebIDE and SAP Mobile Service will be unavailable.
Jan 17, 14:10 UTC

Feb 14, 2020

[Multiple Regions] Planned Upgrade

Completed - The scheduled maintenance has been completed.
Feb 14, 22:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 22:00 UTC

Scheduled - On 14 February 2020, 22:00 UTC – 22:30 UTC, an upgrade that targets high availability setup improvement of the Commercial Infrastructure Service will be applied in the Europe (Rot) [neo-eu1] region of the SAP Cloud Platform.

During this timeframe, customers will not be able to perform operations of their accounts such as create, update, delete accounts, entitlements and services. The upgrade will affect all SAP Cloud Platform regions.
Jan 17, 13:04 UTC

Australia (Sydney) [cf-ap10] - Service Advisory

Resolved - After further investigation we have determined there was no customer impact.
Feb 14, 05:13 UTC

Identified - Since approximately 03:24 UTC on 14 Feb 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Australia (Sydney) [cf-ap10]

Impact:
- Lifecycle management operations cannot be executed
Feb 14, 04:07 UTC

Feb 13, 2020

China (Shanghai) [neo-cn1] - Service Advisory

Resolved - Service has been restored as of approximately 16:02 UTC on 13 Feb 2020.
Feb 13, 17:12 UTC

Update - We are still working to restore service and we have involved the ISP provider to troubleshoot. Updates will be provided regularly until service is fully restored.
Feb 13, 15:37 UTC

Update - We are still working to restore service, updates will be provided regularly until service is fully restored.
Feb 13, 14:34 UTC

Update - We are still working to restore service, updates will be provided regularly until service is fully restored.
Feb 13, 13:30 UTC

Update - We are still working to restore service, updates will be provided regularly until service is fully restored.
Feb 13, 12:18 UTC

Update - We are still working to restore service, updates will be provided regularly until service is fully restored.
Feb 13, 11:11 UTC

Identified - Since approximately 08:24 UTC on 13 Feb 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- China (Shanghai) [neo-cn1]

Impact:
- SAP Cloud Platform Cockpit is not working for Cloud Foundry related environments.
Feb 13, 10:11 UTC

Feb 12, 2020

Europe (Frankfurt) [cf-eu10] - Service Advisory

Resolved - Service has been restored as of approximately 22:20 UTC on 12 Feb 2020.
Feb 12, 22:27 UTC

Update - Most IoT service instances have recovered, but we are still working to restore service for all instances. Updates will be provided regularly until service is fully restored.
Feb 12, 19:22 UTC

Update - The situation is improving but customers may still be experiencing issues with their IoT instances. Updates will be provided regularly until service is fully restored.
Feb 12, 16:47 UTC

Update - We are still working to restore service, updates will be provided regularly until service is fully restored.
Feb 12, 15:45 UTC

Update - We are still working to restore service, updates will be provided regularly until service is fully restored.
Feb 12, 14:49 UTC

Update - We are still working to restore service, updates will be provided regularly until service is fully restored.
Feb 12, 13:44 UTC

Update - We are still working to restore service, updates will be provided regularly until service is fully restored.
Feb 12, 12:46 UTC

Update - We are still working to restore service, updates will be provided regularly until service is fully restored.
Feb 12, 11:45 UTC

Update - We are still working to restore service, updates will be provided regularly until service is fully restored.
Feb 12, 10:38 UTC

Update - We are still working to restore service and additional teams have been engaged and regular updates will be provided until te service is restored.
Feb 12, 09:37 UTC

Update - Engineers are working on the issue . Regular updates will be sent .
Feb 12, 08:39 UTC

Identified - Since approximately 04:08 UTC on 12 Feb 2020, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Frankfurt) [cf-eu10]

Impact:
- SAP Cloud Platform Internet of Things (IoT)
Feb 12, 07:39 UTC

Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.