All Systems Operational

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This page provides an overview of the current service availability of the SAP Cloud Platform.

Disclaimer: Please note that the status information displayed on this page reflects the general platform status. The status of your individual service experience may differ from this one due to differences in your particular setup. Also, SAP may change structure or content of this page at any time. The Service Level Agreement by SAP is here - this is the sole commitment. No side agreements or other quasi contractual commitments should be made on this site. Terms and conditions by StatusPage apply.

Australia (Sydney) [neo-ap1] Operational
All Advisories [neo-ap1] ? Operational
Region Access [neo-ap1] ? Operational
Cloud Cockpit [neo-ap1] ? Operational
Lifecycle Management [neo-ap1] ? Operational
Web IDE [neo-ap1] ? Operational
Portal Service [neo-ap1] ? Operational
Mobile Services [neo-ap1] ? Operational
Australia (Sydney) [cf-ap10] Operational
All Advisories [cf-ap10] ? Operational
Region Access [cf-ap10] ? Operational
Lifecycle Management [cf-ap10] ? Operational
Mobile Services [cf-ap10] ? Operational
Brazil (São Paulo) [cf-br10] Operational
All Advisories [cf-br10] ? Operational
Region Access [cf-br10] ? Operational
Lifecycle Management [cf-br10] ? Operational
Mobile Services [cf-br10] ? Operational
Brazil (São Paulo) [neo-br1] Operational
All Advisories [neo-br1] ? Operational
Region Access [neo-br1] ? Operational
Cloud Cockpit [neo-br1] ? Operational
Lifecycle Management [neo-br1] ? Operational
Web IDE [neo-br1] ? Operational
Portal Service [neo-br1] ? Operational
Mobile Services [neo-br1] ? Operational
Canada (Montreal) [cf-ca10] Operational
All Advisories [cf-ca10] ? Operational
Region Access [cf-ca10] ? Operational
Lifecycle Management [cf-ca10] ? Operational
Canada (Toronto) [neo-ca1] Operational
All Advisories [neo-ca1] ? Operational
Region Access [neo-ca1] ? Operational
Cloud Cockpit [neo-ca1] ? Operational
Lifecycle Management [neo-ca1] ? Operational
Web IDE [neo-ca1] ? Operational
Portal Service [neo-ca1] ? Operational
Mobile Services [neo-ca1] ? Operational
China (Shanghai) [neo-cn1] Operational
All Advisories [neo-cn1] ? Operational
Region Access [neo-cn1] ? Operational
Cloud Cockpit [neo-cn1] ? Operational
Lifecycle Management [neo-cn1] ? Operational
Web IDE [neo-cn1] ? Operational
Portal Service [neo-cn1] ? Operational
Mobile Services [neo-cn1] ? Operational
Europe (Amsterdam) [neo-eu3] Operational
All Advisories [neo-eu3] ? Operational
Region Access [neo-eu3] ? Operational
Cloud Cockpit [neo-eu3] ? Operational
Lifecycle Management [neo-eu3] ? Operational
Web IDE [neo-eu3] ? Operational
Portal Service [neo-eu3] ? Operational
Mobile Services [neo-eu3] ? Operational
Europe (Frankfurt) [cf-eu10] Operational
All Advisories [cf-eu10] ? Operational
Region Access [cf-eu10] ? Operational
Lifecycle Management [cf-eu10] ? Operational
Portal Service [cf-eu10] ? Operational
Mobile Services [cf-eu10] ? Operational
Europe (Frankfurt) [neo-eu2] Operational
All Advisories [neo-eu2] Operational
Region Access [neo-eu2] ? Operational
Cloud Cockpit [neo-eu2] ? Operational
Lifecycle Management [neo-eu2] ? Operational
Web IDE [neo-eu2] ? Operational
Portal Service [neo-eu2] ? Operational
Mobile Services [neo-eu2] ? Operational
Europe (Netherlands) [cf-eu20] Operational
All Advisories [cf-eu20] ? Operational
Region Access [cf-eu20] ? Operational
Lifecycle Management [cf-eu20] ? Operational
Europe (Rot) [neo-eu1] Operational
All Advisories [neo-eu1] Operational
Region Access [neo-eu1] ? Operational
Cloud Cockpit [neo-eu1] ? Operational
Lifecycle Management [neo-eu1] ? Operational
Web IDE [neo-eu1] ? Operational
Portal Service [neo-eu1] ? Operational
Mobile Services [neo-eu1] ? Operational
Europe (Rot) [cf-eu1] Operational
All Advisories [cf-eu1] ? Operational
Region Access [cf-eu1] ? Operational
Lifecycle Management [cf-eu1] ? Operational
Europe (Rot) - Trial [neo-eu1-trial] Operational
All Advisories [neo-eu1-trial] ? Operational
Region Access [neo-eu1-trial] ? Operational
Cloud Cockpit [neo-eu1-trial] ? Operational
Lifecycle Management [neo-eu1-trial] ? Operational
Web IDE [neo-eu1-trial] ? Operational
Portal Service [neo-eu1-trial] ? Operational
Mobile Services [neo-eu1-trial] ? Operational
Japan (Tokyo) [cf-jp10] Operational
All Advisories [cf-jp10] ? Operational
Region Access [cf-jp10] ? Operational
Lifecycle Management [cf-jp10] ? Operational
Mobile Services [cf-jp10] ? Operational
Japan (Tokyo) [neo-jp1] Operational
All Advisories [neo-jp1] ? Operational
Region Access [neo-jp1] ? Operational
Cloud Cockpit [neo-jp1] ? Operational
Lifecycle Management [neo-jp1] ? Operational
Web IDE [neo-jp1] ? Operational
Portal Service [neo-jp1] ? Operational
Mobile Services [neo-jp1] ? Operational
KSA (Riyadh) [neo-sa1] Operational
All Advisories [neo-sa1] ? Operational
Region Access [neo-sa1] ? Operational
Cloud Cockpit [neo-sa1] ? Operational
Lifecycle Management [neo-sa1] ? Operational
Web IDE [neo-sa1] ? Operational
Portal Service [neo-sa1] ? Operational
Mobile Services [neo-sa1] ? Operational
Russia (Moscow) [neo-ru1] Operational
All Advisories [neo-ru1] ? Operational
Region Access [neo-ru1] ? Operational
Cloud Cockpit [neo-ru1] ? Operational
Lifecycle Management [neo-ru1] ? Operational
Web IDE [neo-ru1] ? Operational
Portal Service [neo-ru1] ? Operational
Mobile Services [neo-ru1] ? Operational
Singapore [cf-ap11] Operational
All Advisories [cf-ap11] ? Operational
Region Access [cf-ap11] ? Operational
Lifecycle Management [cf-ap11] ? Operational
Mobile Services [cf-ap11] ? Operational
UAE (Dubai) [neo-ae1] Operational
All Advisories [neo-ae1] ? Operational
Region Access [neo-ae1] ? Operational
Cloud Cockpit [neo-ae1] ? Operational
Lifecycle Management [neo-ae1] ? Operational
Web IDE [neo-ae1] ? Operational
Portal Service [neo-ae1] ? Operational
Mobile Services [neo-ae1] ? Operational
US East (Ashburn) [neo-us1] Operational
All Advisories [neo-us1] ? Operational
Region Access [neo-us1] ? Operational
Cloud Cockpit [neo-us1] ? Operational
Lifecycle Management [neo-us1] ? Operational
Web IDE [neo-us1] ? Operational
Portal Service [neo-us1] ? Operational
Mobile Services [neo-us1] ? Operational
US East (Sterling) [neo-us3] Operational
All Advisories [neo-us3] ? Operational
Region Access [neo-us3] ? Operational
Cloud Cockpit [neo-us3] ? Operational
Lifecycle Management [neo-us3] ? Operational
Web IDE [neo-us3] ? Operational
Portal Service [neo-us3] ? Operational
Mobile Services [neo-us3] ? Operational
US Central (IA) [cf-us30] Operational
All Advisories [cf-us30] ? Operational
Region Access [cf-us30] ? Operational
Lifecycle Management [cf-us30] ? Operational
US East (VA) [cf-us10] Operational
All Advisories [cf-us10] ? Operational
Region Access [cf-us10] ? Operational
Lifecycle Management [cf-us10] ? Operational
Portal Service [cf-us10] ? Operational
Mobile Services [cf-us10] ? Operational
US West (Chandler) [neo-us2] Operational
All Advisories [neo-us2] ? Operational
Region Access [neo-us2] ? Operational
Cloud Cockpit [neo-us2] ? Operational
Lifecycle Management [neo-us2] ? Operational
Web IDE [neo-us2] ? Operational
Portal Service [neo-us2] ? Operational
Mobile Services [neo-us2] ? Operational
Identity Authentication Operational
SAP ID Service (accounts.sap.com) Operational
Identity Authentication - Australia ? Operational
Identity Authentication - Brazil ? Operational
Identity Authentication - China ? Operational
Identity Authentication - Europe ? Operational
Identity Authentication - Japan ? Operational
Identity Authentication - North America (East) ? Operational
Identity Authentication - Russia ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On 20 July 2019, 15:15 UTC - 17:30 UTC, a network software upgrade that targets stability improvement will be applied in the China (Shanghai) [neo-cn1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.
Posted on Jun 21, 13:01 UTC
On 20 July 2019, 15:30 UTC - 16:30 UTC, a network upgrade that targets stability improvement will be applied in the Australia (Sydney) [neo-ap1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations
Posted on Jun 21, 12:47 UTC
Europe (Rot) [neo-eu1] Planned Network Upgrade Jul 20, 23:00 - Jul 21, 00:30 UTC
Starting from 20 July 2019, 23:00 UTC till 21 July 2019, 00:30 UTC, a network upgrade that targets stability improvement will be applied in the Europe (Rot) [neo-eu1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.
Posted on Jun 21, 14:00 UTC
Starting from 20 July 2019, 23:00 UTC till 21 July 2019, 01:00 UTC, a network upgrade that targets stability improvement will be applied in the Europe (Frankfurt) [neo-eu2] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations
Posted on Jun 21, 12:56 UTC
Starting from 20 July 2019, 23:15 UTC till 21 July 2019, 00:15 UTC, a network upgrade that targets stability improvement will be applied in the Europe (Amsterdam) [neo-eu3] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.
Posted on Jun 21, 12:44 UTC
On 21 July 2019, 04:30 UTC - 05:00 UTC, a network upgrade that targets stability improvement will be applied in the US West (Chandler) [neo-us2] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.
Posted on Jun 21, 12:52 UTC
Past Incidents
Jun 25, 2019

No incidents reported today.

Jun 24, 2019
Resolved - Service has been restored as of approximately 11:17 UTC on 24 Jun 2019.
Jun 24, 11:53 UTC
Identified - Since approximately 10:36 UTC on 24 Jun 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- China (Shanghai) [neo-cn1]
- US East (Ashburn) [neo-us1]

Impact:
- A general disruption is impacting the availability of applications and services
Jun 24, 10:52 UTC
Resolved - Service has been restored as of approximately 10:50 UTC on 24 Jun 2019.
Jun 24, 11:29 UTC
Update - SAP engineering Teams are working towards resolution of the issue
Jun 24, 09:30 UTC
Identified - Since approximately 07:57 UTC on 24 Jun 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Frankfurt) [neo-eu2]

Impact:
- HTML5 applications are unavailable
- UI Theme Designer is unavailable
Jun 24, 08:14 UTC
Jun 23, 2019
Resolved - Service has been restored as of approximately 07:33 UTC on 23 Jun 2019.
Jun 23, 07:51 UTC
Identified - Since approximately 06:55 UTC on 23 Jun 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US East (Ashburn) [neo-us1]

Impact:
- Forms by Adobe is unavailable
Jun 23, 07:19 UTC
Resolved - Service has been restored as of approximately 04:51 UTC on 23 Jun 2019.
Jun 23, 07:07 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Jun 23, 05:22 UTC
Identified - Since approximately 04:16 UTC on 23 Jun 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Identity Authentication - Europe

Impact:
- A general disruption is impacting the availability of applications and services
Jun 23, 04:24 UTC
Completed - The scheduled maintenance has been completed.
Jun 23, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 04:00 UTC
Scheduled - On 23 June 2019, 04:00 UTC - 07:00 UTC, a network upgrade that targets stability improvement will be applied in the US West (Chandler) [neo-us2] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.
May 23, 12:22 UTC
Completed - The scheduled maintenance has been completed.
Jun 23, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 05:00 UTC
Scheduled - On 23 June 2019, 05:00 UTC - 06:30 UTC, a network upgrade that targets stability improvement will be applied in the Canada (Toronto) [neo-ca1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.
May 23, 12:23 UTC
Completed - The scheduled maintenance has been completed.
Jun 23, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 04:30 UTC
Scheduled - On 23 June 2019, 04:30 UTC - 06:00 UTC, a network upgrade that targets stability improvement will be applied in the US East (Ashburn) [neo-us1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.
May 27, 13:19 UTC
Completed - The scheduled maintenance has been completed.
Jun 23, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 23:30 UTC
Scheduled - Starting from 22 June 2019, 23:30 UTC till 23 June 2019, 02:00 UTC, a network upgrade that targets stability improvement will be applied in the Europe (Rot) [neo-eu1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.
May 23, 11:49 UTC
Jun 22, 2019
Resolved - Service has been restored as of approximately 17:50 UTC on 22 Jun 2019.
Jun 22, 18:02 UTC
Identified - Since approximately 16:28 UTC on 22 Jun 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Australia (Sydney) [neo-ap1]

Impact:
- A general disruption is impacting the availability of applications and services
Jun 22, 17:27 UTC
Jun 21, 2019
Resolved - Service has been restored as of approximately 15:39 UTC on 21 Jun 2019.
Jun 21, 16:58 UTC
Update - We have observed service recovery as of 15:39 UTC and are monitoring to ensure stability.
Jun 21, 16:03 UTC
Update - We are still working to restore service and additional teams have been engaged.
Jun 21, 15:31 UTC
Identified - Since approximately 14:15 UTC on 21 Jun 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Frankfurt) [neo-eu2]

Impact:
- A general disruption is impacting the availability of applications and services
Jun 21, 14:37 UTC
Jun 20, 2019
Resolved - Service has been restored as of approximately 02:45 UTC on 20 Jun 2019.
Jun 20, 03:09 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Start (Updated): 01:26 UTC on 20 Jun 2019
Jun 20, 03:03 UTC
Identified - Since approximately 01:26 UTC on 20 Jun 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Identity Authentication - Europe

Impact:
- A general disruption is impacting the availability of applications and services
Jun 20, 01:51 UTC
Jun 19, 2019

No incidents reported.

Jun 18, 2019

No incidents reported.

Jun 17, 2019

No incidents reported.

Jun 16, 2019

No incidents reported.

Jun 15, 2019
Completed - The scheduled maintenance has been completed.
Jun 15, 00:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 22:01 UTC
Scheduled - Starting from 14 June 2019, 22:00 UTC till 15 June 2019, 00:30 UTC, an upgrade targeting a software system upgrade and enablement of high availability scenarios will be applied in the Europe (Rot) [cf-eu1], Europe (Frankfurt) [cf-eu10], and Europe (Netherlands) [cf-eu20] regions of the SAP Cloud Platform.

During the given period:
○ Customers will experience disruptions in the SAP CP Portal service and SAP CP Workflow service.
○ Autoscaling of apps bound to the App Autoscaler service will not occur, but running apps will not be impacted. Customers will not be able to create/(un-)bind/delete service instances nor access the service dashboard of the App Autoscaler.
May 16, 15:15 UTC
Completed - The scheduled maintenance has been completed.
Jun 15, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 22:01 UTC
Scheduled - Starting from 14 June 2019, 22:00 UTC till 15 June 2019, 00:00 UTC, an upgrade that targets databases migration, software version upgrade and implementation of security patches will be applied in the Europe (Rot) [neo-eu1], Europe (Frankfurt) [neo-eu2], Europe (Amsterdam) [neo-eu3], Russia (Moscow) [neo-ru1], UAE (Dubai) [neo-ae1], and KSA (Riyadh) [neo-sa1] regions of the SAP Cloud Platform.

During this period, customers will experience disruptions as follows:
○ Lifecycle operations such as starting and stopping applications and provisioning of new databases from 22:00 UTC to 23:00 UTC.
○ SAP CP Portal, SAP CP Workflow and SAP CP Business Rules from 22:30 UTC to 00:00 UTC.
May 16, 15:08 UTC
Jun 13, 2019

No incidents reported.

Jun 12, 2019

No incidents reported.

Jun 11, 2019

No incidents reported.