SAP Business Technology Platform Status

All Systems Operational

About This Site

This page provides an overview of the current service availability of the Neo and CF environments of the SAP Business Technology Platform.

Note: This page is deprecated and will be decommissioned on January 31, 2022. For a personalized dashboard with focus on relevant information about your cloud product availability and maintenance, please use the Cloud Availability Center (CAC).

Disclaimer: Please note that the status information displayed on this page reflects the general platform status. The status of your individual service experience may differ from this one due to differences in your particular setup. Also, SAP may change structure or content of this page at any time. The Service Level Agreement by SAP is here - this is the sole commitment. No side agreements or other quasi contractual commitments should be made on this site. Terms and conditions by StatusPage apply.

Australia (Sydney) [neo-ap1] Operational

All Advisories [neo-ap1] Operational

Region Access [neo-ap1] Operational

Cloud Cockpit [neo-ap1] Operational

Lifecycle Management [neo-ap1] Operational

Web IDE [neo-ap1] Operational

Portal Service [neo-ap1] Operational

Mobile Services [neo-ap1] Operational

Australia (Sydney) [cf-ap10] Operational

All Advisories [cf-ap10] Operational

Region Access [cf-ap10] Operational

Lifecycle Management [cf-ap10] Operational

Mobile Services [cf-ap10] Operational

Australia (Sydney) [cf-ap20] Operational

All Advisories [cf-ap20] Operational

Region Access [cf-ap20] Operational

Lifecycle Management [cf-ap20] Operational

Portal Service [cf-ap20] Operational

Mobile Services [cf-ap20] Operational

Brazil (São Paulo) [cf-br10] Operational

All Advisories [cf-br10] Operational

Region Access [cf-br10] Operational

Lifecycle Management [cf-br10] Operational

Mobile Services [cf-br10] Operational

Brazil (São Paulo) [neo-br1] Operational

All Advisories [neo-br1] Operational

Region Access [neo-br1] Operational

Cloud Cockpit [neo-br1] Operational

Lifecycle Management [neo-br1] Operational

Web IDE [neo-br1] Operational

Portal Service [neo-br1] Operational

Mobile Services [neo-br1] Operational

Canada (Montreal) [cf-ca10] Operational

All Advisories [cf-ca10] Operational

Region Access [cf-ca10] Operational

Lifecycle Management [cf-ca10] Operational

Canada (Toronto) [neo-ca1] Operational

All Advisories [neo-ca1] Operational

Region Access [neo-ca1] Operational

Cloud Cockpit [neo-ca1] Operational

Lifecycle Management [neo-ca1] Operational

Web IDE [neo-ca1] Operational

Portal Service [neo-ca1] Operational

Mobile Services [neo-ca1] Operational

China (Shanghai) [neo-cn1] Operational

All Advisories [neo-cn1] Operational

Region Access [neo-cn1] Operational

Cloud Cockpit [neo-cn1] Operational

Lifecycle Management [neo-cn1] Operational

Web IDE [neo-cn1] Operational

Portal Service [neo-cn1] Operational

Mobile Services [neo-cn1] Operational

Europe (Amsterdam) [neo-eu3] Operational

All Advisories [neo-eu3] Operational

Region Access [neo-eu3] Operational

Cloud Cockpit [neo-eu3] Operational

Lifecycle Management [neo-eu3] Operational

Web IDE [neo-eu3] Operational

Portal Service [neo-eu3] Operational

Mobile Services [neo-eu3] Operational

Europe (Frankfurt) [cf-eu10] Operational

All Advisories [cf-eu10] Operational

Region Access [cf-eu10] Operational

Lifecycle Management [cf-eu10] Operational

Portal Service [cf-eu10] Operational

Mobile Services [cf-eu10] Operational

Europe (Frankfurt) [neo-eu2] Operational

All Advisories [neo-eu2] Operational

Region Access [neo-eu2] Operational

Cloud Cockpit [neo-eu2] Operational

Lifecycle Management [neo-eu2] Operational

Web IDE [neo-eu2] Operational

Portal Service [neo-eu2] Operational

Mobile Services [neo-eu2] Operational

Europe (Netherlands) [cf-eu20] Operational

All Advisories [cf-eu20] Operational

Region Access [cf-eu20] Operational

Lifecycle Management [cf-eu20] Operational

Europe (Rot) [neo-eu1] Operational

All Advisories [neo-eu1] Operational

Region Access [neo-eu1] Operational

Cloud Cockpit [neo-eu1] Operational

Lifecycle Management [neo-eu1] Operational

Web IDE [neo-eu1] Operational

Portal Service [neo-eu1] Operational

Mobile Services [neo-eu1] Operational

Japan (Tokyo) [cf-jp10] Operational

All Advisories [cf-jp10] Operational

Region Access [cf-jp10] Operational

Lifecycle Management [cf-jp10] Operational

Mobile Services [cf-jp10] Operational

Japan (Tokyo) [cf-jp20] Operational

All Advisories [cf-jp20] Operational

Region Access [cf-jp20] Operational

Lifecycle Management [cf-jp20] Operational

Mobile Services [cf-jp20] Operational

Portal Service [cf-jp20] Operational

Japan (Tokyo) [neo-jp1] Operational

All Advisories [neo-jp1] Operational

Region Access [neo-jp1] Operational

Cloud Cockpit [neo-jp1] Operational

Lifecycle Management [neo-jp1] Operational

Web IDE [neo-jp1] Operational

Portal Service [neo-jp1] Operational

Mobile Services [neo-jp1] Operational

Singapore [cf-ap11] Operational

All Advisories [cf-ap11] Operational

Region Access [cf-ap11] Operational

Lifecycle Management [cf-ap11] Operational

Mobile Services [cf-ap11] Operational

Singapore [cf-ap21] Operational

All Advisories [cf-ap21] Operational

Region Access [cf-ap21] Operational

Lifecycle Management [cf-ap21] Operational

Portal Service [cf-ap21] Operational

Mobile Services [cf-ap21] Operational

South Korea (Seoul) [cf-ap12] Operational

All Advisories [cf-ap12] Operational

Region Access [cf-ap12] Operational

Lifecycle Management [cf-ap12] Operational

Mobile Services [cf-ap12] Operational

Portal Service [cf-ap12] Operational

KSA (Riyadh) [neo-sa1] Operational

All Advisories [neo-sa1] Operational

Region Access [neo-sa1] Operational

Cloud Cockpit [neo-sa1] Operational

Lifecycle Management [neo-sa1] Operational

Web IDE [neo-sa1] Operational

Portal Service [neo-sa1] Operational

Mobile Services [neo-sa1] Operational

Russia (Moscow) [neo-ru1] Operational

All Advisories [neo-ru1] Operational

Region Access [neo-ru1] Operational

Cloud Cockpit [neo-ru1] Operational

Lifecycle Management [neo-ru1] Operational

Web IDE [neo-ru1] Operational

Portal Service [neo-ru1] Operational

Mobile Services [neo-ru1] Operational

UAE (Dubai) [neo-ae1] Operational

All Advisories [neo-ae1] Operational

Region Access [neo-ae1] Operational

Cloud Cockpit [neo-ae1] Operational

Lifecycle Management [neo-ae1] Operational

Web IDE [neo-ae1] Operational

Portal Service [neo-ae1] Operational

Mobile Services [neo-ae1] Operational

US East (Ashburn) [neo-us1] Operational

All Advisories [neo-us1] Operational

Region Access [neo-us1] Operational

Cloud Cockpit [neo-us1] Operational

Lifecycle Management [neo-us1] Operational

Web IDE [neo-us1] Operational

Portal Service [neo-us1] Operational

Mobile Services [neo-us1] Operational

US East (Sterling) [neo-us3] Operational

All Advisories [neo-us3] Operational

Region Access [neo-us3] Operational

Cloud Cockpit [neo-us3] Operational

Lifecycle Management [neo-us3] Operational

Web IDE [neo-us3] Operational

Portal Service [neo-us3] Operational

Mobile Services [neo-us3] Operational

US Central (IA) [cf-us30] Operational

All Advisories [cf-us30] Operational

Region Access [cf-us30] Operational

Lifecycle Management [cf-us30] Operational

US East (VA) [cf-us10] Operational

All Advisories [cf-us10] Operational

Region Access [cf-us10] Operational

Lifecycle Management [cf-us10] Operational

Portal Service [cf-us10] Operational

Mobile Services [cf-us10] Operational

US East (VA) [cf-us21] Operational

All Advisories [cf-us21] Operational

Region Access [cf-us21] Operational

Lifecycle Management [cf-us21] Operational

Portal Service [cf-us21] Operational

Mobile Services [cf-us21] Operational

US West (Chandler) [neo-us2] Operational

All Advisories [neo-us2] Operational

Region Access [neo-us2] Operational

Cloud Cockpit [neo-us2] Operational

Lifecycle Management [neo-us2] Operational

Web IDE [neo-us2] Operational

Portal Service [neo-us2] Operational

Mobile Services [neo-us2] Operational

US West (Colorado) [neo-us4] Operational

All Advisories [neo-us4] Operational

Region Access [neo-us4] Operational

Cloud Cockpit [neo-us4] Operational

Lifecycle Management [neo-us4] Operational

Web IDE [neo-us4] Operational

Portal Service [neo-us4] Operational

Mobile Services [neo-us4] Operational

US West (WA) [cf-us20] Operational

All Advisories [cf-us20] Operational

Region Access [cf-us20] Operational

Lifecycle Management [cf-us20] Operational

Identity Authentication Operational

SAP ID Service (accounts.sap.com) Operational

Identity Authentication - Australia Operational

Identity Authentication - Brazil Operational

Identity Authentication - Canada Operational

Identity Authentication - China Operational

Identity Authentication - Europe Operational

Identity Authentication - Frankfurt Operational

Identity Authentication - Japan Operational

Identity Authentication - North America (East) Operational

Identity Authentication - Russia Operational

Identity Authentication - Saudi Arabia Operational

Identity Authentication - South Korea Operational

Identity Authentication - Singapore Operational

Identity Authentication - United Arab Emirates Operational

Identity Authentication - US West 2 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Additional IPs were added to SAP BTP Neo Landscapes Sep 23, 18:00-18:15 UTC

If your service is running in one of these regions and maintains an allow list, make sure to add the IPs listed in Regions and Hosts Available for the Neo Environment page ( https://help.sap.com/doc/43b304f99a8145809c78f292bfc0bc58/Cloud/en-US/d722f7cea9ec408b85db4c3dcba07b52.html ) .
Posted on Sep 23, 11:17 UTC

Past Incidents

Dec 4, 2021

No incidents reported today.

Dec 3, 2021

Europe (Frankfurt) [cf-eu10] - Service Advisory

Resolved - Service has been restored as of approximately 10:53 UTC on 03 Dec 2021.
Dec 3, 11:16 UTC

Update - Service is restored since 10:53 UTC on 03 Dec 2021 and we are monitoring to ensure stability.
Dec 3, 11:08 UTC

Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- Continuous Integration and Delivery newly triggered builds are not starting
- Continuous Integration and Delivery build status is not updated in the application UI
Dec 3, 10:18 UTC

Identified - Since approximately 09:55 UTC on 03 Dec 2021, you may have experienced an issue. We are working to restore service.

Regions:
- Europe (Frankfurt) [cf-eu10]

Impact:
- Continuous Integration and Delivery build status is not updated in the application UI
Dec 3, 10:07 UTC

Europe (Frankfurt) [cf-eu10] - Service Advisory

Resolved - Service has been restored as of approximately 09:32 UTC on 03 Dec 2021.
Dec 3, 10:08 UTC

Update - Service is restored since 09:32 UTC on 03 Dec 2021 and we are monitoring to ensure stability.
Dec 3, 09:46 UTC

Identified - Since approximately 09:21 UTC on 03 Dec 2021, you may have experienced an issue. We are working to restore service.

Regions:
- Europe (Frankfurt) [cf-eu10]

Impact:
- Task Center is unavailable
Dec 3, 09:32 UTC

Dec 2, 2021

Europe (Frankfurt) [cf-eu10] - Service Advisory

Resolved - Service has been restored as of approximately 22:47 UTC on 02 Dec 2021.
Dec 2, 23:45 UTC

Update - Service is restored since 22:47 UTC on 02 Dec 2021 and we are monitoring to ensure stability.

Impact (Updated):
- Continuous Integration and Delivery newly triggered builds are not starting
- Continuous Integration and Delivery build status is not updated in the application UI
Dec 2, 23:19 UTC

Update - We are still working to restore service, updates will be provided regularly until service is restored.
Dec 2, 22:34 UTC

Identified - Since approximately 21:21 UTC on 02 Dec 2021, you may have experienced an issue. We are working to restore service.

Regions:
- Europe (Frankfurt) [cf-eu10]

Impact:
- Continuous Integration and Delivery is unavailable
Dec 2, 21:40 UTC

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

Identity Authentication - Europe - Service Advisory

Resolved - Service has been restored as of approximately 21:00 UTC on 29 Nov 2021.
Nov 29, 23:43 UTC

Update - The degradation has ended since approximately 21:00 UTC and we are checking to ensure stability.
Nov 29, 22:08 UTC

Identified - Since approximately 18:37 UTC on 29 Nov 2021, you may have experienced an issue. We are working to restore service.

Regions:
- Identity Authentication - Europe

Impact:
- Identity Authentication and accounts.sap.com availability is degraded
Nov 29, 21:19 UTC

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

Multiple Regions - Service Advisory

Resolved - Service has been restored as of approximately 05:37 UTC on 24 Nov 2021.
Nov 24, 06:19 UTC

Update - Service is restored since 05:37 UTC on 24 Nov 2021 and we are monitoring to ensure stability.

Impact (Updated):
- Portal applications are unavailable
--- [cf-ap21] from 00:00 UTC on 24 Nov 2021 to 05:33 UTC on 24 Nov 2021
--- [cf-jp20] from 00:01 UTC on 24 Nov 2021 to 05:33 UTC on 24 Nov 2021
--- [cf-us10] from 00:00 UTC on 24 Nov 2021 to 05:35 UTC on 24 Nov 2021
--- [cf-us21] from 00:01 UTC on 24 Nov 2021 to 05:29 UTC on 24 Nov 2021
--- [cf-us30] from 00:01 UTC on 24 Nov 2021 to 05:37 UTC on 24 Nov 2021
Nov 24, 06:01 UTC

Update - We are still investigating this issue. At this point we believe the scope of impact is limited. Updates will be provided regularly until service is restored.
Nov 24, 04:21 UTC

Update - We are still investigating this issue. At this point we believe the scope of impact is limited. Updates will be provided regularly until service is restored.
Nov 24, 03:25 UTC

Update - We are still investigating this issue. At this point we believe the scope of impact is limited. Updates will be provided regularly until service is restored.
Nov 24, 02:18 UTC

Update - We are still working to restore service, updates will be provided regularly until service is restored.
Nov 24, 01:20 UTC

Identified - Since approximately 00:00 UTC on 24 Nov 2021, you may have experienced an issue. We are working to restore service.

Regions:
- Japan (Tokyo) [cf-jp20]
- Singapore [cf-ap21]
- US Central (IA) [cf-us30]
- US East (VA) [cf-us10]
- US East (VA) [cf-us21]

Impact:
- Portal applications are unavailable
--- [cf-ap21] since 00:00 UTC on 24 Nov 2021
--- [cf-jp20] since 00:01 UTC on 24 Nov 2021
--- [cf-us10] since 00:00 UTC on 24 Nov 2021
--- [cf-us21] since 00:01 UTC on 24 Nov 2021
--- [cf-us30] since 00:01 UTC on 24 Nov 2021
Nov 24, 00:13 UTC

Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

Europe (Rot) [neo-eu1] - Service Advisory

Resolved - Service has been restored as of approximately 01:50 UTC on 21 Nov 2021.

Impact (Updated):
- Lifecycle management operations for Java applications cannot be executed
--- [neo-eu1] from 00:14 UTC on 21 Nov 2021 to 01:46 UTC on 21 Nov 2021
--- [neo-eu2] from 23:07 UTC on 20 Nov 2021 to 01:50 UTC on 21 Nov 2021
Nov 21, 02:10 UTC

Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- Lifecycle management operations for Java applications cannot be executed
--- [neo-eu1] since 00:14 UTC on 21 Nov 2021
--- [neo-eu2] since 23:07 UTC on 20 Nov 2021
Nov 21, 00:29 UTC

Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- Lifecycle management operations for Java applications cannot be executed
--- [neo-eu1] from 22:16 UTC on 20 Nov 2021 to 23:18 UTC on 20 Nov 2021
--- [neo-eu2] since 23:07 UTC on 20 Nov 2021
Nov 20, 23:33 UTC

Update - We are still working to restore service, updates will be provided regularly until service is restored.

Regions (Updated):
- Europe (Frankfurt) [neo-eu2]
- Europe (Rot) [neo-eu1]

Impact (Updated):
- Lifecycle management operations for Java applications cannot be executed
--- [neo-eu1] since 22:16 UTC on 20 Nov 2021
--- [neo-eu2] since 23:07 UTC on 20 Nov 2021
Nov 20, 23:19 UTC

Identified - Since approximately 22:16 UTC on 20 Nov 2021, you may have experienced an issue. We are working to restore service.

Regions:
- Europe (Rot) [neo-eu1]

Impact:
- Lifecycle management operations for Java applications cannot be executed
Nov 20, 22:30 UTC

Nov 20, 2021