All Systems Operational

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This page provides an overview of the current service availability of the Neo and CF environments of the SAP Business Technology Platform.

Disclaimer: Please note that the status information displayed on this page reflects the general platform status. The status of your individual service experience may differ from this one due to differences in your particular setup. Also, SAP may change structure or content of this page at any time. The Service Level Agreement by SAP is here - this is the sole commitment. No side agreements or other quasi contractual commitments should be made on this site. Terms and conditions by StatusPage apply.

Australia (Sydney) [neo-ap1] Operational
All Advisories [neo-ap1] ? Operational
Region Access [neo-ap1] ? Operational
Cloud Cockpit [neo-ap1] ? Operational
Lifecycle Management [neo-ap1] ? Operational
Web IDE [neo-ap1] ? Operational
Portal Service [neo-ap1] ? Operational
Mobile Services [neo-ap1] ? Operational
Australia (Sydney) [cf-ap10] Operational
All Advisories [cf-ap10] ? Operational
Region Access [cf-ap10] ? Operational
Lifecycle Management [cf-ap10] ? Operational
Mobile Services [cf-ap10] ? Operational
Brazil (São Paulo) [cf-br10] Operational
All Advisories [cf-br10] ? Operational
Region Access [cf-br10] ? Operational
Lifecycle Management [cf-br10] ? Operational
Mobile Services [cf-br10] ? Operational
Brazil (São Paulo) [neo-br1] Operational
All Advisories [neo-br1] ? Operational
Region Access [neo-br1] ? Operational
Cloud Cockpit [neo-br1] ? Operational
Lifecycle Management [neo-br1] ? Operational
Web IDE [neo-br1] ? Operational
Portal Service [neo-br1] ? Operational
Mobile Services [neo-br1] ? Operational
Canada (Montreal) [cf-ca10] Operational
All Advisories [cf-ca10] ? Operational
Region Access [cf-ca10] ? Operational
Lifecycle Management [cf-ca10] ? Operational
Canada (Toronto) [neo-ca1] Operational
All Advisories [neo-ca1] ? Operational
Region Access [neo-ca1] ? Operational
Cloud Cockpit [neo-ca1] ? Operational
Lifecycle Management [neo-ca1] ? Operational
Web IDE [neo-ca1] ? Operational
Portal Service [neo-ca1] ? Operational
Mobile Services [neo-ca1] ? Operational
China (Shanghai) [neo-cn1] Operational
All Advisories [neo-cn1] ? Operational
Region Access [neo-cn1] ? Operational
Cloud Cockpit [neo-cn1] ? Operational
Lifecycle Management [neo-cn1] ? Operational
Web IDE [neo-cn1] ? Operational
Portal Service [neo-cn1] ? Operational
Mobile Services [neo-cn1] ? Operational
Europe (Amsterdam) [neo-eu3] Operational
All Advisories [neo-eu3] ? Operational
Region Access [neo-eu3] ? Operational
Cloud Cockpit [neo-eu3] ? Operational
Lifecycle Management [neo-eu3] ? Operational
Web IDE [neo-eu3] ? Operational
Portal Service [neo-eu3] ? Operational
Mobile Services [neo-eu3] ? Operational
Europe (Frankfurt) [cf-eu10] Operational
All Advisories [cf-eu10] ? Operational
Region Access [cf-eu10] ? Operational
Lifecycle Management [cf-eu10] ? Operational
Portal Service [cf-eu10] ? Operational
Mobile Services [cf-eu10] ? Operational
Europe (Frankfurt) [neo-eu2] Operational
All Advisories [neo-eu2] Operational
Region Access [neo-eu2] ? Operational
Cloud Cockpit [neo-eu2] ? Operational
Lifecycle Management [neo-eu2] ? Operational
Web IDE [neo-eu2] ? Operational
Portal Service [neo-eu2] ? Operational
Mobile Services [neo-eu2] ? Operational
Europe (Netherlands) [cf-eu20] Operational
All Advisories [cf-eu20] ? Operational
Region Access [cf-eu20] ? Operational
Lifecycle Management [cf-eu20] ? Operational
Europe (Rot) [neo-eu1] Operational
All Advisories [neo-eu1] Operational
Region Access [neo-eu1] ? Operational
Cloud Cockpit [neo-eu1] ? Operational
Lifecycle Management [neo-eu1] ? Operational
Web IDE [neo-eu1] ? Operational
Portal Service [neo-eu1] ? Operational
Mobile Services [neo-eu1] ? Operational
Japan (Tokyo) [cf-jp10] Operational
All Advisories [cf-jp10] ? Operational
Region Access [cf-jp10] ? Operational
Lifecycle Management [cf-jp10] ? Operational
Mobile Services [cf-jp10] ? Operational
Japan (Tokyo) [cf-jp20] Operational
All Advisories [cf-jp20] ? Operational
Region Access [cf-jp20] ? Operational
Lifecycle Management [cf-jp20] ? Operational
Mobile Services [cf-jp20] ? Operational
Portal Service [cf-jp20] ? Operational
Japan (Tokyo) [neo-jp1] Operational
All Advisories [neo-jp1] ? Operational
Region Access [neo-jp1] ? Operational
Cloud Cockpit [neo-jp1] ? Operational
Lifecycle Management [neo-jp1] ? Operational
Web IDE [neo-jp1] ? Operational
Portal Service [neo-jp1] ? Operational
Mobile Services [neo-jp1] ? Operational
Singapore [cf-ap11] Operational
All Advisories [cf-ap11] ? Operational
Region Access [cf-ap11] ? Operational
Lifecycle Management [cf-ap11] ? Operational
Mobile Services [cf-ap11] ? Operational
Singapore [cf-ap21] Operational
All Advisories [cf-ap21] ? Operational
Region Access [cf-ap21] ? Operational
Lifecycle Management [cf-ap21] ? Operational
Portal Service [cf-ap21] ? Operational
Mobile Services [cf-ap21] ? Operational
South Korea (Seoul) [cf-ap12] Operational
All Advisories [cf-ap12] ? Operational
Region Access [cf-ap12] ? Operational
Lifecycle Management [cf-ap12] ? Operational
Mobile Services [cf-ap12] ? Operational
Portal Service [cf-ap12] ? Operational
KSA (Riyadh) [neo-sa1] Operational
All Advisories [neo-sa1] ? Operational
Region Access [neo-sa1] ? Operational
Cloud Cockpit [neo-sa1] ? Operational
Lifecycle Management [neo-sa1] ? Operational
Web IDE [neo-sa1] ? Operational
Portal Service [neo-sa1] ? Operational
Mobile Services [neo-sa1] ? Operational
Russia (Moscow) [neo-ru1] Operational
All Advisories [neo-ru1] ? Operational
Region Access [neo-ru1] ? Operational
Cloud Cockpit [neo-ru1] ? Operational
Lifecycle Management [neo-ru1] ? Operational
Web IDE [neo-ru1] ? Operational
Portal Service [neo-ru1] ? Operational
Mobile Services [neo-ru1] ? Operational
UAE (Dubai) [neo-ae1] Operational
All Advisories [neo-ae1] ? Operational
Region Access [neo-ae1] ? Operational
Cloud Cockpit [neo-ae1] ? Operational
Lifecycle Management [neo-ae1] ? Operational
Web IDE [neo-ae1] ? Operational
Portal Service [neo-ae1] ? Operational
Mobile Services [neo-ae1] ? Operational
US East (Ashburn) [neo-us1] Operational
All Advisories [neo-us1] ? Operational
Region Access [neo-us1] ? Operational
Cloud Cockpit [neo-us1] ? Operational
Lifecycle Management [neo-us1] ? Operational
Web IDE [neo-us1] ? Operational
Portal Service [neo-us1] ? Operational
Mobile Services [neo-us1] ? Operational
US East (Sterling) [neo-us3] Operational
All Advisories [neo-us3] ? Operational
Region Access [neo-us3] ? Operational
Cloud Cockpit [neo-us3] ? Operational
Lifecycle Management [neo-us3] ? Operational
Web IDE [neo-us3] ? Operational
Portal Service [neo-us3] ? Operational
Mobile Services [neo-us3] ? Operational
US Central (IA) [cf-us30] Operational
All Advisories [cf-us30] ? Operational
Region Access [cf-us30] ? Operational
Lifecycle Management [cf-us30] ? Operational
US East (VA) [cf-us10] Operational
All Advisories [cf-us10] ? Operational
Region Access [cf-us10] ? Operational
Lifecycle Management [cf-us10] ? Operational
Portal Service [cf-us10] ? Operational
Mobile Services [cf-us10] ? Operational
US East (VA) [cf-us21] Operational
All Advisories [cf-us21] ? Operational
Region Access [cf-us21] ? Operational
Lifecycle Management [cf-us21] ? Operational
Portal Service [cf-us21] ? Operational
Mobile Services [cf-us21] ? Operational
US West (Chandler) [neo-us2] Operational
All Advisories [neo-us2] ? Operational
Region Access [neo-us2] ? Operational
Cloud Cockpit [neo-us2] ? Operational
Lifecycle Management [neo-us2] ? Operational
Web IDE [neo-us2] ? Operational
Portal Service [neo-us2] ? Operational
Mobile Services [neo-us2] ? Operational
US West (Colorado) [neo-us4] Operational
All Advisories [neo-us4] ? Operational
Region Access [neo-us4] ? Operational
Cloud Cockpit [neo-us4] ? Operational
Lifecycle Management [neo-us4] ? Operational
Web IDE [neo-us4] ? Operational
Portal Service [neo-us4] ? Operational
Mobile Services [neo-us4] ? Operational
US West (WA) [cf-us20] Operational
All Advisories [cf-us20] ? Operational
Region Access [cf-us20] ? Operational
Lifecycle Management [cf-us20] ? Operational
Identity Authentication Operational
SAP ID Service (accounts.sap.com) Operational
Identity Authentication - Australia ? Operational
Identity Authentication - Brazil ? Operational
Identity Authentication - Canada ? Operational
Identity Authentication - China ? Operational
Identity Authentication - Dubai ? Operational
Identity Authentication - Europe ? Operational
Identity Authentication - Japan ? Operational
Identity Authentication - North America (East) ? Operational
Identity Authentication - Russia ? Operational
Identity Authentication - Saudi Arabia ? Operational
Identity Authentication - Seoul ? Operational
Identity Authentication - Singapore ? Operational
Identity Authentication - US West 2 ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
A network hardware upgrade that targets improved stability will be applied in the Australia (Sydney) [neo-ap1] region of SAP Business Technology Platform, starting from 13 March 2021, 15:45 UTC till 13 March 2021, 17:30 UTC.
This maintenance activity is intended to prevent potential network capacity issues and increase network resilience.

During this timeframe, customers may experience intermittent issues with accessing their applications and performing life-cycle operations
Posted on Feb 15, 13:48 UTC
There will be planned network infrastructure maintenance in the Europe (Rot) [neo-eu1] region of SAP Business Technology Platform, starting from 13 March 2021, 22:00 UTC till 14 March 2021, 00:15 UTC.
This maintenance activity is intended to add more capacity to our infrastructure and to improve service performance and resilience.

During this timeframe, customers may experience intermittent issues with accessing their applications and performing life-cycle operations.
Posted on Feb 15, 13:57 UTC
A network hardware upgrade that targets improved stability will be applied in the US West (Chandler) [neo-us2] region of SAP Business Technology Platform, starting from 14 March 2021, 04:00 UTC till 14 March 2021, 07:15 UTC.
This maintenance activity is intended to prevent potential network capacity issues and increase network resilience.

During this timeframe, customers may experience intermittent issues with accessing their applications and performing life-cycle operations
Posted on Feb 15, 14:04 UTC
Past Incidents
Mar 2, 2021
Resolved - Service has been restored as of approximately 15:04 UTC on 02 Mar 2021.
Mar 2, 15:31 UTC
Update - Service is restored since 15:04 UTC on 02 Mar 2021 and we are monitoring to ensure stability.
Mar 2, 15:07 UTC
Identified - Since approximately 14:52 UTC on 02 Mar 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Rot) [neo-eu1]

Impact:
- Connectivity and connections established with Connectivity are unavailable
Mar 2, 15:00 UTC
Resolved - Service has been restored as of approximately 07:24 UTC on 02 Mar 2021.

Start (Updated): 07:15 UTC on 02 Mar 2021
Mar 2, 07:49 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- BTP cockpit will not work for Cloud Foundry related environments
- OAuth/platform tokens cannot be validated or created
Mar 2, 07:37 UTC
Identified - Since approximately 07:23 UTC on 02 Mar 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Rot) [neo-eu1]

Impact:
- A general disruption is impacting the availability of applications and services
Mar 2, 07:29 UTC
Mar 1, 2021
Resolved - Service has been restored as of approximately 22:10 UTC on 01 Mar 2021.
Mar 1, 23:26 UTC
Update - Service is restored since 22:07 UTC on 01 Mar 2021 and we are monitoring to ensure stability.
Mar 1, 22:37 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Mar 1, 21:31 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- BTP cockpit will not work for Cloud Foundry related environments
- BTP cockpit is unable to retrieve complete data from the platform
Mar 1, 20:38 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- BTP cockpit will not work for Cloud Foundry related environments
Mar 1, 20:25 UTC
Identified - Since approximately 19:28 UTC on 01 Mar 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Australia (Sydney) [neo-ap1]
- Brazil (São Paulo) [neo-br1]
- Canada (Toronto) [neo-ca1]
- China (Shanghai) [neo-cn1]
- Europe (Amsterdam) [neo-eu3]
- Europe (Rot) [neo-eu1]
- Japan (Tokyo) [neo-jp1]
- KSA (Riyadh) [neo-sa1]
- Russia (Moscow) [neo-ru1]
- UAE (Dubai) [neo-ae1]
- US East (Ashburn) [neo-us1]
- US East (Sterling) [neo-us3]
- US West (Chandler) [neo-us2]
- US West (Colorado Springs) [neo-us4]

Impact:
- BTP cockpit is unavailable
Mar 1, 19:45 UTC
Resolved - Service has been restored as of approximately 16:05 UTC on 01 Mar 2021.
Mar 1, 16:18 UTC
Identified - Since approximately 15:49 UTC on 01 Mar 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Rot) [neo-eu1]

Impact:
- Connectivity and connections established with Connectivity are unavailable
Mar 1, 16:00 UTC
Resolved - After further investigation we have determined there was no customer impact.
Mar 1, 15:44 UTC
Identified - Since approximately 15:17 UTC on 01 Mar 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US East (VA) [cf-us10]

Impact:
- Applications are unable to write events into the Audit Log Service
Mar 1, 15:29 UTC
Resolved - Service has been restored as of approximately 13:47 UTC on 01 Mar 2021.
Mar 1, 14:06 UTC
Update - Service is restored since 13:47 UTC on 01 Mar 2021 and we are monitoring to ensure stability.
Mar 1, 13:56 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Regions (Updated):
- Australia (Sydney) [neo-ap1]
- Canada (Toronto) [neo-ca1]
- China (Shanghai) [neo-cn1]
- Europe (Amsterdam) [neo-eu3]
- Europe (Frankfurt) [neo-eu2]
- Europe (Rot) [neo-eu1]
- Japan (Tokyo) [neo-jp1]
- KSA (Riyadh) [neo-sa1]
- Russia (Moscow) [neo-ru1]
- UAE (Dubai) [neo-ae1]
- US East (Ashburn) [neo-us1]
- US East (Sterling) [neo-us3]
- US West (Chandler) [neo-us2]
- US West (Colorado Springs) [neo-us4]

Impact (Updated):
- BTP cockpit will not work for Cloud Foundry related environments [neo-ae1][neo-ap1][neo-cn1][neo-eu1][neo-jp1][neo-ru1][neo-sa1][neo-us1][neo-us2][neo-us3][neo-us4][neo-eu3][neo-eu2][neo-ca1]
- BTP cockpit is unable to retrieve complete data from the platform [neo-ae1][neo-ap1][neo-cn1][neo-eu1][neo-jp1][neo-ru1][neo-sa1][neo-us1][neo-us2][neo-us3][neo-us4][neo-eu3][neo-eu2][neo-ca1]
- OAuth/platform tokens cannot be validated or created [neo-eu1]
Mar 1, 13:55 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Regions (Updated):
- Australia (Sydney) [neo-ap1]
- China (Shanghai) [neo-cn1]
- Europe (Amsterdam) [neo-eu3]
- Europe (Frankfurt) [neo-eu2]
- Europe (Rot) [neo-eu1]
- Japan (Tokyo) [neo-jp1]
- KSA (Riyadh) [neo-sa1]
- Russia (Moscow) [neo-ru1]
- UAE (Dubai) [neo-ae1]
- US East (Ashburn) [neo-us1]
- US East (Sterling) [neo-us3]
- US West (Chandler) [neo-us2]
- US West (Colorado Springs) [neo-us4]

Impact (Updated):
- BTP cockpit will not work for Cloud Foundry related environments [neo-ae1][neo-ap1][neo-cn1][neo-eu1][neo-jp1][neo-ru1][neo-sa1][neo-us1][neo-us2][neo-us3][neo-us4][neo-eu3][neo-eu2]
- BTP cockpit is unable to retrieve complete data from the platform [neo-ae1][neo-ap1][neo-cn1][neo-eu1][neo-jp1][neo-ru1][neo-sa1][neo-us1][neo-us2][neo-us3][neo-us4][neo-eu3][neo-eu2]
- OAuth/platform tokens cannot be validated or created [neo-eu1]
Mar 1, 13:54 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Regions (Updated):
- Europe (Rot) [neo-eu1]

Impact (Updated):
- OAuth/platform tokens cannot be validated or created
Mar 1, 13:37 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Regions (Updated):
- Australia (Sydney) [neo-ap1]
- China (Shanghai) [neo-cn1]
- Europe (Rot) [neo-eu1]
- Japan (Tokyo) [neo-jp1]
- KSA (Riyadh) [neo-sa1]
- Russia (Moscow) [neo-ru1]
- UAE (Dubai) [neo-ae1]
- US East (Ashburn) [neo-us1]
- US East (Sterling) [neo-us3]
- US West (Chandler) [neo-us2]
- US West (Colorado Springs) [neo-us4]

Impact (Updated):
- OAuth/platform tokens cannot be validated or created [neo-eu1]
- Platform administrators cannot access their accounts [neo-eu1][neo-ae1][neo-ap1][neo-cn1][neo-ru1][neo-jp1][neo-us3][neo-us4][neo-us1][neo-us2][neo-sa1]
Mar 1, 13:20 UTC
Identified - Since approximately 13:03 UTC on 01 Mar 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Rot) [neo-eu1]

Impact:
- OAuth/platform tokens cannot be validated or created
- Platform administrators cannot access their accounts
Mar 1, 13:11 UTC
Resolved - Service has been restored as of approximately 07:03 UTC on 01 Mar 2021.
Mar 1, 07:19 UTC
Identified - Since approximately 06:46 UTC on 01 Mar 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Rot) [neo-eu1]

Impact:
- Connectivity and connections established with Connectivity are unavailable
Mar 1, 06:57 UTC
Resolved - Service has been restored as of approximately 03:36 UTC on 01 Mar 2021.
Mar 1, 04:51 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Mar 1, 04:06 UTC
Update - We are still working to restore service. The next update will be provided by 04:00 UTC on 01 Mar 2021.
Feb 28, 23:55 UTC
Update - We are still working to restore service. The next update will be provided by 00:00 UTC on 01 Mar 2021.
Feb 28, 20:20 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Feb 28, 19:16 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Feb 28, 18:09 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Feb 28, 17:12 UTC
Identified - Since approximately 15:24 UTC on 28 Feb 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US West (WA) [cf-us20]

Impact:
- Business Application Studio is unavailable
- Users might not be able to access Business Application Studio
Feb 28, 16:03 UTC
Feb 28, 2021
Resolved - Service has been restored as of approximately 12:54 UTC on 28 Feb 2021.
Feb 28, 14:24 UTC
Update - Service is restored since 12:54 UTC on 28 Feb 2021 and we are monitoring to ensure stability.
Feb 28, 13:04 UTC
Update - This disruption is intermittent and some requests to the impacted service are still being fulfilled. Updates will be provided regularly until service is restored.
Feb 28, 12:53 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Feb 28, 12:40 UTC
Identified - Since approximately 11:28 UTC on 28 Feb 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US West (Colorado Springs) [neo-us4]

Impact:
- Lifecycle management operations for Java applications cannot be executed
Feb 28, 11:40 UTC
Resolved - Service has been restored as of approximately 05:25 UTC on 28 Feb 2021.
Feb 28, 05:36 UTC
Identified - Since approximately 05:17 UTC on 28 Feb 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Rot) [neo-eu1]

Impact:
- Forms by Adobe is unavailable
Feb 28, 05:26 UTC
Resolved - Service has been restored as of approximately 23:53 UTC on 27 Feb 2021.
Feb 28, 00:02 UTC
Update - Service is restored since 23:53 UTC on 27 Feb 2021 and we are monitoring to ensure stability.
Feb 27, 23:57 UTC
Identified - Since approximately 22:13 UTC on 27 Feb 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Frankfurt) [neo-eu2]

Impact:
- OAuth/platform tokens cannot be validated or created
Feb 27, 22:51 UTC
Feb 27, 2021
Resolved - Service has been restored as of approximately 10:26 UTC on 27 Feb 2021.
Feb 27, 11:12 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Feb 27, 09:59 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Feb 27, 08:46 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Feb 27, 07:33 UTC
Identified - Since approximately 06:10 UTC on 27 Feb 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US East (VA) [cf-us10]

Impact:
- Initial logins to applications protected by Authorization & Trust Management (XSUAA) may be unsuccessful
- Lifecycle management of subaccounts and application subscriptions may not be possible
Feb 27, 06:12 UTC
Resolved - Service has been restored as of approximately 03:13 UTC on 27 Feb 2021.
Feb 27, 04:52 UTC
Update - Service is restored since 03:13 UTC on 27 Feb 2021 and we are monitoring to ensure stability.
Feb 27, 03:23 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Feb 27, 02:41 UTC
Identified - Since approximately 00:58 UTC on 27 Feb 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Frankfurt) [cf-eu10]

Impact:
- Process Visibility is unavailable
- Process Visibility service instances cannot be created or deleted
- Process Visibility tenants cannot be onboarded or offboarded
Feb 27, 01:37 UTC
Feb 26, 2021
Resolved - Service has been restored as of approximately 15:39 UTC on 26 Feb 2021.
Feb 26, 16:49 UTC
Update - Service is restored since 15:39 UTC on 26 Feb 2021 and we are monitoring to ensure stability.
Feb 26, 16:01 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Feb 26, 15:04 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Feb 26, 13:33 UTC
Identified - Since approximately 12:29 UTC on 26 Feb 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Rot) [neo-eu1]

Impact:
- Lifecycle management operations for Java applications cannot be executed
Feb 26, 12:39 UTC
Feb 25, 2021

No incidents reported.

Feb 24, 2021
Resolved - Service has been restored as of approximately 16:07 UTC on 24 Feb 2021.
Feb 24, 16:53 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- A general disruption is impacting the availability of applications and services
- Forms by Adobe is unavailable
- Connectivity and connections established with Connectivity are unavailable
Feb 24, 15:55 UTC
Identified - Since approximately 15:31 UTC on 24 Feb 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Australia (Sydney) [neo-ap1]

Impact:
- Connectivity and connections established with Connectivity are unavailable
Feb 24, 15:44 UTC
Feb 23, 2021
Resolved - Service has been restored as of approximately 19:46 UTC on 23 Feb 2021.
Feb 23, 20:23 UTC
Update - Service is restored since 19:46 UTC on 23 Feb 2021 and we are monitoring to ensure stability.
Feb 23, 19:51 UTC
Identified - Since approximately 19:14 UTC on 23 Feb 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Frankfurt) [neo-eu2]

Impact:
- A general disruption is impacting the availability of applications and services
Feb 23, 19:30 UTC
Resolved - Service has been restored as of approximately 08:34 UTC on 23 Feb 2021.
Feb 23, 08:51 UTC
Identified - Since approximately 07:41 UTC on 23 Feb 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Rot) [neo-eu1]

Impact:
- Document Center is unavailable
Feb 23, 07:52 UTC
Feb 22, 2021
Resolved - After further investigation we have determined there was no customer impact.
Feb 22, 12:52 UTC
Identified - Since approximately 12:23 UTC on 22 Feb 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Identity Authentication - Brazil

Impact:
- Customers may be unable to log in via their Identity Authentication service tenants
Feb 22, 12:36 UTC
Resolved - After further investigation we have determined there was no customer impact.
Feb 22, 12:24 UTC
Identified - Since approximately 12:01 UTC on 22 Feb 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Identity Authentication - Australia

Impact:
- Customers may be unable to log in via their Identity Authentication service tenants
Feb 22, 12:09 UTC
Resolved - Service has been restored as of approximately 10:48 UTC on 22 Feb 2021.
Feb 22, 12:08 UTC
Update - Service is restored since 10:48 UTC on 22 Feb 2021 and we are monitoring to ensure stability.
Feb 22, 11:22 UTC
Identified - Since approximately 10:00 UTC on 22 Feb 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Rot) [neo-eu1]

Impact:
- Document Center is unavailable
Feb 22, 10:33 UTC
Resolved - Service has been restored as of approximately 10:49 UTC on 22 Feb 2021.
Feb 22, 11:02 UTC
Identified - Since approximately 10:03 UTC on 22 Feb 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US East (Sterling) [neo-us3]

Impact:
- Lifecycle management operations for Java applications cannot be executed
Feb 22, 10:13 UTC
Feb 21, 2021
Resolved - Service has been restored as of approximately 04:35 UTC on 21 Feb 2021.
Feb 21, 04:52 UTC
Identified - Since approximately 04:26 UTC on 21 Feb 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US West (Chandler) [neo-us2]

Impact:
- Lifecycle management operations for Java applications cannot be executed
Feb 21, 04:40 UTC
Feb 20, 2021
Resolved - Service has been restored as of approximately 15:49 UTC on 20 Feb 2021.
Feb 20, 16:04 UTC
Identified - Since approximately 15:24 UTC on 20 Feb 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Australia (Sydney) [neo-ap1]

Impact:
- A general disruption is impacting the availability of applications and services
Feb 20, 15:36 UTC
Resolved - Service has been restored as of approximately 11:37 UTC on 20 Feb 2021.
Feb 20, 11:42 UTC
Identified - Since approximately 11:25 UTC on 20 Feb 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US East (Sterling) [neo-us3]

Impact:
- Lifecycle management operations for Java applications cannot be executed
Feb 20, 11:34 UTC
Resolved - Service has been restored as of approximately 04:21 UTC on 20 Feb 2021.
Feb 20, 04:43 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Feb 20, 03:47 UTC
Identified - Since approximately 02:37 UTC on 20 Feb 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Frankfurt) [neo-eu2]

Impact:
- BTP cockpit will not work for Cloud Foundry related environments
- BTP cockpit is unable to retrieve complete data from the platform
Feb 20, 02:46 UTC
Completed - The scheduled maintenance has been completed.
Feb 20, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 22:00 UTC
Scheduled - Starting from 19 February 2021, 22:00 UTC till 20 February, 02:00 UTC, maintenance activities targeting implementation of security patches and database upgrades will be applied in the Europe (Frankfurt) [cf-eu10] and Europe (Netherlands) [cf-eu20] regions, as part of an overarching Cloud Platform Major Upgrade.

During this period, SAP Сloud Platform services will be updated as follows:

[CANCELED] [Identity Authentication Service] Between 22:00 UTC and 22:30 UTC a service disruption with a duration of up to 15 minutes will be experienced. Customers will not be able to use their Identity Authentication Service (IAS) tenants for authentication and user management. It will affect all applications connected to IAS tenants in thе announced regions (SAP CP applications, SAP S/4 HANA Cloud, IBP, SAP SFSF, Ariba, C/4, etc). All REST API offered by IAS won’t be reachable. SAP ID Service tenant (IDS, accounts.sap.com) won’t be available, and it will have a global impact on all applications connected to IDS, even if they are not located in Europe (SAP CP cockpit, CPI, all SAP public and internal sites like SAP.com SAP Community, SAP Store, etc.)

[Workflow Management Service] Between 22:15 UTC and 23:15 UTC customers will not be able to work with the service (create, export, configure packages will not be possible).

[Mobile Service] Between 22:15 UTC and 23:15 UTC Mobile Services Client Usage and Analytics features will not work.

[Commercial Infrastructure] Between 22:15 UTC and 00:45 UTC a service disruption of up to 90 minutes will be experienced. CRUD operations, quota assignments, provisioning of new service instances and SaaS subscriptions\unsubscriptions will not be possible.

[UI5 Flexibility] Between 22:15 UTC and 01:00 UTC Flexibility Services will be down.

[HANA Service] Between 22:15 UTC and 01:15 UTC customers cannot access their HaaS instances during the maintenance window. No instances can be created, changed or deleted. Affected HANA Service instances won't be reachable.

[Business Rules] Between 23:15 UTC and 00:15 UTC creation of Business Rules artifacts and Invocation of rule service will not be possible.

[Workflow Service] Between 23:15 UTC and 00:45 UTC an upgrade of the service database will be performed. The customers will not be able to reach the REST API.

[Portal] Between 23:15 UTC and 01:00 UTC portal will not be available to customers at this time.

[Service Manager] Between 01:00 UTC and 02:00 UTC a service disruption with a duration of up to 15 minutes will be experienced. Customers will not be able to create/delete platforms. Provision/deprovision bind/unbind and update services will not be possible.
Jan 22, 12:33 UTC
Completed - The scheduled maintenance has been completed.
Feb 20, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 22:00 UTC
Scheduled - Starting from 19 February 2021, 22:00 UTC till 20 February, 02:00 UTC, maintenance activities targeting implementation of security patches and database upgrades will be applied in the Europe (Rot) [neo-eu1], Europe (Frankfurt) [neo-eu2], Europe (Amsterdam) [neo-eu3], Russia (Moscow) [neo-ru1], UAE (Dubai) [neo-ae1], and KSA (Riyadh) [neo-sa1] regions, as part of an overarching Cloud Platform Major Upgrade.

During this period, the SAP Cloud Platform services will be updated as follows:

[CANCELED] [Identity Authentication Service] Between 22:00 UTC and 22:30 UTC a service disruption with a duration of up to 15 minutes will be experienced. Customers will not be able to use their Identity Authentication Service (IAS) tenants for authentication and user management. It will affect all applications connected to IAS tenants in thе announced regions (SAP CP applications, SAP S/4 HANA Cloud, IBP, SAP SFSF, Ariba, C/4, etc). All REST APIs offered by IAS won’t be reachable. SAP ID Service tenant (IDS, accounts.sap.com) won’t be available, and it will have a global impact on all applications connected to IDS, even if they are not located in Europe (SAP CP cockpit, CPI, all SAP public and internal sites like SAP.com SAP Community, SAP Store, etc.)

[Audit Log Retention API] Between 22:15 UTC and 23:15 UTC no audit logs will be able to be retrieved via the API. The Audit Log write functionality will not be affected.

[Commercial Infrastructure] Between 22:15 UTC and 23:45 UTC a service disruption with a duration of up to 30 minutes will be experienced. Customers will not be able to perform operations of their accounts such as create, update, delete accounts, entitlements and services. The upgrade will affect all SAP Cloud Platform regions.

[Document Center] Between 23:45 UTC and 00:00 UTC the service will not be available.

[Theme Designer] Between 23:45 UTC and 00:45 UTC service consumers will get SAP fallback theme instead of custom theme.

[Workflow Service] Between 23:45 UTC and 00:45 UTC an upgrade of the service database will be performed. The customers will not be able to reach the REST API.

[Monitoring] Between 23:45 UTC and 01:15 UTC a service disruption with a duration of up to 60 minutes will be experienced. Customers will not be able to see historical metric data and to maintain custom checks, alert recipients and web hooks. History of the application (Java, HTML5, XS) and DB metrics will not be available. 

[Extensions Service] Between 23:45 UTC and 01:15 UTC a service disruption with a duration of up to 30 minutes will be experienced. Managing the SAP CP extension package for SAP SuccessFactors will not be possible. This includes initial configuration, activation, deactivation and restore operations. Usage of the SAP Cloud Platform SDK console client command will not be possible.

[Software Logistics] Between 23:45 UTC and 01:15 UTC a service disruption with a duration of up to 30 minutes will be experienced. Deployment of MTA archives will not be possible. There will be no disruption of running services, but applications could not be installed or updated.

[Forms by Adobe] Between 23:45 UTC and 01:30 UTC a service disruption with a duration of up to 90 minutes will be experienced. Customers will not be able to create any form output (PDF, PCL, PS and other print files).

[OData Provisioning] Between 23:45 UTC and 01:30 UTC the service will not be reachable. All the Fiori applications and custom UIs/applications consuming ODP endpoints or customers accessing ODP via API Management will be impacted.

[Business Rules] Between 23:45 UTC and 01:45 UTC tenant onboarding/offboarding, creation of Business Rules artifacts and Invocation of rule service will not be possible. The REST API will not be reachable.

[Enterprise Messaging] Between 23:45 UTC and 01:45 UTC all management requests to the service will not be working. Existing running scenarios that only use messaging and do not rely on management requests will not be affected.

[Portal] Between 23:45 UTC and 01:45 UTC a service disruption with a duration of up to 30 minutes will be experienced. Portal will not be available to customers at this time.

[Identity Provisioning Service] Between 00:30 UTC and 01:30 UTC manually triggered and scheduled identity provisioning replications will not work. Identity provisioning proxy functionality will not be available. New tenants will not be onboarded.

[Database Lifecycle Management] Between 01:30 UTC and 02:00 UTC customers will not be able to perform lifecycle management operations on database, nor use persistence related views in the cockpit or commands in the Neo command line tool.
Jan 22, 12:31 UTC
Feb 19, 2021
Completed - The scheduled maintenance has been completed.
Feb 19, 23:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 22:16 UTC
Scheduled - [Commercial Infrastructure] On 19 February 2021, between 22:15 UTC and 23:45 UTC, maintenance activities targeting implementation of security patches and database upgrades will be applied in the Europe (Rot) [neo-eu1] region of the SAP Cloud Platform, as part of an overarching Cloud Platform Major Upgrade.

A service disruption with a duration of up to 30 minutes will be experienced. Customers will not be able to perform operations of their accounts such as create, update, delete accounts, entitlements and services. The upgrade will affect all SAP Cloud Platform regions.
Jan 22, 12:41 UTC
Resolved - Service has been restored as of approximately 19:23 UTC on 19 Feb 2021.
Feb 19, 21:27 UTC
Update - Service is restored since 19:23 UTC on 19 Feb 2021 and we are monitoring to ensure stability.
Feb 19, 19:32 UTC
Update - We are working with AWS to restore service and updates will be provided regularly until service is restored.
Feb 19, 18:25 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored. A possible infrastructure Hyperscaler issue is being investigated and will be confirmed shortly.
Feb 19, 15:28 UTC
Identified - Since approximately 14:19 UTC on 19 Feb 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Japan (Tokyo) [cf-jp10]

Impact:
- A general disruption is impacting the availability of applications and services
Feb 19, 14:31 UTC
Resolved - Service has been restored as of approximately 06:51 UTC on 19 Feb 2021.

Impact (Updated):
- OData Provisioning is intermittently unavailable
Feb 19, 07:03 UTC
Identified - Since approximately 06:05 UTC on 19 Feb 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Australia (Sydney) [neo-ap1]

Impact:
- OData Provisioning is unavailable
Feb 19, 06:24 UTC
Feb 18, 2021
Resolved - Service has been restored as of approximately 20:46 UTC on 18 Feb 2021.
Feb 18, 21:27 UTC
Update - Service is restored since 20:46 UTC on 18 Feb 2021 and we are monitoring to ensure stability.
Feb 18, 21:10 UTC
Identified - Since approximately 20:07 UTC on 18 Feb 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US East (Sterling) [neo-us3]

Impact:
- Virtual Machines may be inaccessible
Feb 18, 20:23 UTC
Resolved - Service has been restored as of approximately 11:11 UTC on 18 Feb 2021.
Feb 18, 11:44 UTC
Update - Service is restored since 11:11 UTC on 18 Feb 2021 and we are monitoring to ensure stability.
Feb 18, 11:21 UTC
Identified - Since approximately 11:06 UTC on 18 Feb 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Rot) [neo-eu1]

Impact:
- Document Service is unavailable
- Forms by Adobe is unavailable
Feb 18, 11:18 UTC
Resolved - Service has been restored as of approximately 11:07 UTC on 18 Feb 2021.
Feb 18, 11:19 UTC
Update - Service is restored since 11:07 UTC on 18 Feb 2021 and we are monitoring to ensure stability.
Feb 18, 11:11 UTC
Identified - Since approximately 10:08 UTC on 18 Feb 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US East (Sterling) [neo-us3]

Impact:
- Custom Domains cannot be configured
Feb 18, 10:18 UTC
Resolved - Service has been restored as of approximately 10:50 UTC on 18 Feb 2021.
Feb 18, 11:03 UTC
Update - Service is restored since 10:50 UTC on 18 Feb 2021 and we are monitoring to ensure stability.
Feb 18, 10:59 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- Portal V2 applications are unavailable
- Workflow Service is unavailable
- Work Zone analytics cannot be viewed
- Lifecycle management of subaccounts and application subscriptions may not be possible
Feb 18, 10:48 UTC
Identified - Since approximately 10:32 UTC on 18 Feb 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Netherlands) [cf-eu20]

Impact:
- Portal V2 applications are unavailable
- Workflow Service is unavailable
Feb 18, 10:43 UTC
Resolved - After further investigation we have determined there was no customer impact.
Feb 18, 10:14 UTC
Identified - Since approximately 09:56 UTC on 18 Feb 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Japan (Tokyo) [neo-jp1]

Impact:
- Applications are unable to write events into the Audit Log Service
Feb 18, 10:03 UTC
Feb 17, 2021
Resolved - Service has been restored as of approximately 08:49 UTC on 17 Feb 2021.
Feb 17, 09:05 UTC
Identified - Since approximately 08:37 UTC on 17 Feb 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Frankfurt) [neo-eu2]

Impact:
- OAuth/platform tokens cannot be validated or created
Feb 17, 08:46 UTC
Resolved - Service has been restored as of approximately 05:07 UTC on 17 Feb 2021.
Feb 17, 05:32 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Feb 17, 05:16 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Feb 17, 04:16 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Feb 17, 02:43 UTC
Identified - Since approximately 00:39 UTC on 17 Feb 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- China (Shanghai) [neo-cn1]

Impact:
- OAuth/platform tokens cannot be validated or created
Feb 17, 01:36 UTC
Feb 16, 2021
Resolved - Service has been restored as of approximately 08:08 UTC on 16 Feb 2021.
Feb 16, 08:20 UTC
Identified - Since approximately 07:54 UTC on 16 Feb 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Frankfurt) [neo-eu2]

Impact:
- OAuth/platform tokens cannot be validated or created
Feb 16, 08:06 UTC