All Systems Operational

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This page provides an overview of the current service availability of the SAP Cloud Platform.

Disclaimer: Please note that the status information displayed on this page reflects the general platform status. The status of your individual service experience may differ from this one due to differences in your particular setup. Also, SAP may change structure or content of this page at any time. The Service Level Agreement by SAP is here - this is the sole commitment. No side agreements or other quasi contractual commitments should be made on this site. Terms and conditions by StatusPage apply.

Australia (Sydney) [neo-ap1] Operational
All Advisories [neo-ap1] ? Operational
Region Access [neo-ap1] ? Operational
Cloud Cockpit [neo-ap1] ? Operational
Lifecycle Management [neo-ap1] ? Operational
Web IDE [neo-ap1] ? Operational
Portal Service [neo-ap1] ? Operational
Mobile Services [neo-ap1] ? Operational
Australia (Sydney) [cf-ap10] Operational
All Advisories [cf-ap10] ? Operational
Region Access [cf-ap10] ? Operational
Lifecycle Management [cf-ap10] ? Operational
Mobile Services [cf-ap10] ? Operational
Brazil (São Paulo) [cf-br10] Operational
All Advisories [cf-br10] ? Operational
Region Access [cf-br10] ? Operational
Lifecycle Management [cf-br10] ? Operational
Mobile Services [cf-br10] ? Operational
Brazil (São Paulo) [neo-br1] Operational
All Advisories [neo-br1] ? Operational
Region Access [neo-br1] ? Operational
Cloud Cockpit [neo-br1] ? Operational
Lifecycle Management [neo-br1] ? Operational
Web IDE [neo-br1] ? Operational
Portal Service [neo-br1] ? Operational
Mobile Services [neo-br1] ? Operational
Canada (Montreal) [cf-ca10] Operational
All Advisories [cf-ca10] ? Operational
Region Access [cf-ca10] ? Operational
Lifecycle Management [cf-ca10] ? Operational
Canada (Toronto) [neo-ca1] Operational
All Advisories [neo-ca1] ? Operational
Region Access [neo-ca1] ? Operational
Cloud Cockpit [neo-ca1] ? Operational
Lifecycle Management [neo-ca1] ? Operational
Web IDE [neo-ca1] ? Operational
Portal Service [neo-ca1] ? Operational
Mobile Services [neo-ca1] ? Operational
China (Shanghai) [neo-cn1] Operational
All Advisories [neo-cn1] ? Operational
Region Access [neo-cn1] ? Operational
Cloud Cockpit [neo-cn1] ? Operational
Lifecycle Management [neo-cn1] ? Operational
Web IDE [neo-cn1] ? Operational
Portal Service [neo-cn1] ? Operational
Mobile Services [neo-cn1] ? Operational
Europe (Amsterdam) [neo-eu3] Operational
All Advisories [neo-eu3] ? Operational
Region Access [neo-eu3] ? Operational
Cloud Cockpit [neo-eu3] ? Operational
Lifecycle Management [neo-eu3] ? Operational
Web IDE [neo-eu3] ? Operational
Portal Service [neo-eu3] ? Operational
Mobile Services [neo-eu3] ? Operational
Europe (Frankfurt) [cf-eu10] Operational
All Advisories [cf-eu10] ? Operational
Region Access [cf-eu10] ? Operational
Lifecycle Management [cf-eu10] ? Operational
Portal Service [cf-eu10] ? Operational
Mobile Services [cf-eu10] ? Operational
Europe (Frankfurt) [neo-eu2] Operational
All Advisories [neo-eu2] Operational
Region Access [neo-eu2] ? Operational
Cloud Cockpit [neo-eu2] ? Operational
Lifecycle Management [neo-eu2] ? Operational
Web IDE [neo-eu2] ? Operational
Portal Service [neo-eu2] ? Operational
Mobile Services [neo-eu2] ? Operational
Europe (Netherlands) [cf-eu20] Operational
All Advisories [cf-eu20] ? Operational
Region Access [cf-eu20] ? Operational
Lifecycle Management [cf-eu20] ? Operational
Europe (Rot) [neo-eu1] Operational
All Advisories [neo-eu1] Operational
Region Access [neo-eu1] ? Operational
Cloud Cockpit [neo-eu1] ? Operational
Lifecycle Management [neo-eu1] ? Operational
Web IDE [neo-eu1] ? Operational
Portal Service [neo-eu1] ? Operational
Mobile Services [neo-eu1] ? Operational
Europe (Rot) [cf-eu1] Operational
All Advisories [cf-eu1] ? Operational
Region Access [cf-eu1] ? Operational
Lifecycle Management [cf-eu1] ? Operational
Europe (Rot) - Trial [neo-eu1-trial] Operational
All Advisories [neo-eu1-trial] ? Operational
Region Access [neo-eu1-trial] ? Operational
Cloud Cockpit [neo-eu1-trial] ? Operational
Lifecycle Management [neo-eu1-trial] ? Operational
Web IDE [neo-eu1-trial] ? Operational
Portal Service [neo-eu1-trial] ? Operational
Mobile Services [neo-eu1-trial] ? Operational
Japan (Tokyo) [cf-jp10] Operational
All Advisories [cf-jp10] ? Operational
Region Access [cf-jp10] ? Operational
Lifecycle Management [cf-jp10] ? Operational
Mobile Services [cf-jp10] ? Operational
Japan (Tokyo) [neo-jp1] Operational
All Advisories [neo-jp1] ? Operational
Region Access [neo-jp1] ? Operational
Cloud Cockpit [neo-jp1] ? Operational
Lifecycle Management [neo-jp1] ? Operational
Web IDE [neo-jp1] ? Operational
Portal Service [neo-jp1] ? Operational
Mobile Services [neo-jp1] ? Operational
KSA (Riyadh) [neo-sa1] Operational
All Advisories [neo-sa1] ? Operational
Region Access [neo-sa1] ? Operational
Cloud Cockpit [neo-sa1] ? Operational
Lifecycle Management [neo-sa1] ? Operational
Web IDE [neo-sa1] ? Operational
Portal Service [neo-sa1] ? Operational
Mobile Services [neo-sa1] ? Operational
Russia (Moscow) [neo-ru1] Operational
All Advisories [neo-ru1] ? Operational
Region Access [neo-ru1] ? Operational
Cloud Cockpit [neo-ru1] ? Operational
Lifecycle Management [neo-ru1] ? Operational
Web IDE [neo-ru1] ? Operational
Portal Service [neo-ru1] ? Operational
Mobile Services [neo-ru1] ? Operational
Singapore [cf-ap11] Operational
All Advisories [cf-ap11] ? Operational
Region Access [cf-ap11] ? Operational
Lifecycle Management [cf-ap11] ? Operational
Mobile Services [cf-ap11] ? Operational
UAE (Dubai) [neo-ae1] Operational
All Advisories [neo-ae1] ? Operational
Region Access [neo-ae1] ? Operational
Cloud Cockpit [neo-ae1] ? Operational
Lifecycle Management [neo-ae1] ? Operational
Web IDE [neo-ae1] ? Operational
Portal Service [neo-ae1] ? Operational
Mobile Services [neo-ae1] ? Operational
US East (Ashburn) [neo-us1] Operational
All Advisories [neo-us1] ? Operational
Region Access [neo-us1] ? Operational
Cloud Cockpit [neo-us1] ? Operational
Lifecycle Management [neo-us1] ? Operational
Web IDE [neo-us1] ? Operational
Portal Service [neo-us1] ? Operational
Mobile Services [neo-us1] ? Operational
US East (Sterling) [neo-us3] Operational
All Advisories [neo-us3] ? Operational
Region Access [neo-us3] ? Operational
Cloud Cockpit [neo-us3] ? Operational
Lifecycle Management [neo-us3] ? Operational
Web IDE [neo-us3] ? Operational
Portal Service [neo-us3] ? Operational
Mobile Services [neo-us3] ? Operational
US Central (IA) [cf-us30] Operational
All Advisories [cf-us30] ? Operational
Region Access [cf-us30] ? Operational
Lifecycle Management [cf-us30] ? Operational
US East (VA) [cf-us10] Operational
All Advisories [cf-us10] ? Operational
Region Access [cf-us10] ? Operational
Lifecycle Management [cf-us10] ? Operational
Portal Service [cf-us10] ? Operational
Mobile Services [cf-us10] ? Operational
US West (Chandler) [neo-us2] Operational
All Advisories [neo-us2] ? Operational
Region Access [neo-us2] ? Operational
Cloud Cockpit [neo-us2] ? Operational
Lifecycle Management [neo-us2] ? Operational
Web IDE [neo-us2] ? Operational
Portal Service [neo-us2] ? Operational
Mobile Services [neo-us2] ? Operational
US West (Colorado) [neo-us4] Operational
All Advisories [neo-us4] ? Operational
Region Access [neo-us4] ? Operational
Cloud Cockpit [neo-us4] ? Operational
Lifecycle Management [neo-us4] ? Operational
Web IDE [neo-us4] ? Operational
Portal Service [neo-us4] ? Operational
Mobile Services [neo-us4] ? Operational
US West (Washington) [cf-us20] Operational
All Advisories [cf-us20] ? Operational
Region Access [cf-us20] ? Operational
Lifecycle Management [cf-us20] ? Operational
Identity Authentication Operational
SAP ID Service (accounts.sap.com) Operational
Identity Authentication - Australia ? Operational
Identity Authentication - Brazil ? Operational
Identity Authentication - China ? Operational
Identity Authentication - Europe ? Operational
Identity Authentication - Japan ? Operational
Identity Authentication - North America (East) ? Operational
Identity Authentication - Russia ? Operational
Identity Authentication - Singapore ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
[Multiple Regions] Planned Upgrade Nov 22, 22:00-22:30 UTC
On 22 November 2019, 22:00 UTC – 22:30 UTC, an upgrade that targets high availability setup improvement of the Commercial Infrastructure Service will be applied in the Europe (Rot) [neo-eu1] region of the SAP Cloud Platform.

During this timeframe, customers will not be able to perform operations of their accounts such as create, update, delete accounts, entitlements and services. The upgrade will affect all SAP Cloud Platform regions.
Posted on Oct 29, 13:53 UTC
[EMEA Regions] Planned Upgrade Nov 22, 22:00 - Nov 23, 02:00 UTC
Starting from 22 November 2019, 22:00 UTC till 23 November 2019, 02:00 UTC, an upgrade that targets databases migration, product optimization, high availability setup and implementation of security patches will be applied in the Europe (Rot) [neo-eu1], Europe (Frankfurt) [neo-eu2], Europe (Amsterdam) [neo-eu3], Russia (Moscow) [neo-ru1], UAE (Dubai) [neo-ae1], and KSA (Riyadh) [neo-sa1] regions of the SAP Cloud Platform.

During this period, customers will experience disruptions as follows:
- From 22:00 UTC to 00:30 UTC customers will not be able to manage (Create, Update, Delete) accounts, entitlements and services.
- On-boarding new clients and authentication in case the used token expires will not be possible. Active tokens will not be affected.
- From 22:00 UTC to 00:00 UTC in the Europe (Frankfurt) [neo-eu2] region only the HTML5 applications will be partially available. HTML5 Design Time will not be available.
- From 22:00 UTC to 00:00 Customers will experience multiple disruptions of the SAP Cloud Platform Workflow Service, SAP Cloud Platform Mobile Services, SAP Cloud Platform Business Rules Service.
- Customers of SAP Theme Designer Service will get SAP fallback theme instead of customer theme.
- From 00:00 UTC to 02:00 UTC Lifecycle operations such as starting, stopping and provisioning of new databases will not be possible.
Posted on Oct 18, 13:52 UTC
[EMEA Regions] Planned Upgrade Nov 22, 22:00 - Nov 23, 02:00 UTC
Starting from 22 November 2019, 22:00 UTC until 23 November 2019, 00:00 UTC, an upgrade that targets a software version upgrade and structural changes will be applied in the Europe (Frankfurt) [cf-eu10] and Europe (Netherlands) [cf-eu20] regions of the SAP Cloud Platform.

During this period, customers will experience disruptions as follows:
- SAP HaaS (Hana as a Service) services will not be reachable.
- UTC customers will not be able to use Cloud Foundry Command-line interface operations. Applications which are already deployed and running will not be affected.
- Customers will experience multiple disruptions of the SAP Workflow Service.
- SAP Portal Developers will not be able to deploy launchpad modules to their space. SAP Portal runtime users will not be affected.
- Issuing new logins to business applications will not work. Cached login tokens will not be affected.
Posted on Oct 18, 13:38 UTC
A network hardware upgrade that targets improved stability will be applied in the Australia (Sydney) [neo-ap1] region of SAP Cloud Platform, starting from 14 December 2019, 15:00 UTC till 14 December 2019, 18:30 UTC.
This maintenance activity is intended to prevent potential network capacity issues and increase network resilience.

During this timeframe, customers may experience intermittent issues with accessing their applications and performing life-cycle operations.
Posted on Nov 15, 14:44 UTC
Past Incidents
Nov 21, 2019

No incidents reported today.

Nov 20, 2019

No incidents reported.

Nov 19, 2019

No incidents reported.

Nov 18, 2019

No incidents reported.

Nov 17, 2019

No incidents reported.

Nov 16, 2019
Completed - The scheduled maintenance has been completed.
Nov 16, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 04:00 UTC
Scheduled - On 16 November 2019, 4:00 UTC – 8:00 UTC, an upgrade that targets databases migration, high availability setup and software version upgrade will be applied in the Canada (Toronto) [neo-ca1], Brazil (São Paulo) [neo-br1], US East (Ashburn) [neo-us1], US West (Chandler) [neo-us2], US East (Sterling) [neo-us3] and US West (Colorado) [neo-us4] regions of the SAP Cloud Platform.

During this period, customers will experience disruptions as follows:
- From 4:00 UTC to 6:00 UTC customers will not be able to manage (Create, Update, Delete) accounts, entitlements and services.
- On-boarding new clients and authentication in case the used token expires will not be possible. Active tokens will not be affected.
- From 4:00 UTC to 6:00 customers will experience multiple disruptions of the SAP Cloud Platform Workflow Service, SAP Cloud Platform Mobile Services, SAP Cloud Platform Business Rules Service.
- Customers of SAP Theme Designer Service will get SAP fallback theme instead of customer theme.
- From 6:00 UTC to 8:00 UTC Lifecycle operations such as starting, stopping and provisioning of new databases will not be possible.
- From 7:00 UTC to 8:00 UTC Configuration changes and lifecycle operations such as starting and stopping applications will not be possible in the US East (Sterling) [neo-us3] region only.
Oct 18, 13:46 UTC
Completed - The scheduled maintenance has been completed.
Nov 16, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 04:00 UTC
Scheduled - On 16 November 2019, 4:00 UTC – 8:00 UTC, an upgrade that targets a software version upgrade and structural changes will be applied in the US East (VA) [cf-us10], US West (Washington) [cf-us20], US Central (IA) [cf-us30], Canada (Montreal) [cf-ca10] and Brazil (Sao Paulo) [cf-br10] regions of the SAP Cloud Platform.

During this period, customers will experience disruptions as follows:
- SAP HaaS (Hana as a Service) services will not be reachable.
- Customers will not be able to use Cloud Foundry Command-line interface operations. Applications which are already deployed and running will not be affected.
- Issuing new logins to business applications will not work. Cached login tokens will not be affected.
- Customers will experience multiple disruptions of the SAP Workflow Service.
- SAP Portal Developers will not be able to deploy launchpad modules to their space. SAP Portal runtime users will not be affected.
Oct 18, 13:35 UTC
Nov 15, 2019
Completed - The scheduled maintenance has been completed.
Nov 15, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 14:00 UTC
Scheduled - On 15 November 2019, 14:00 UTC - 18:00 UTC, an upgrade that targets databases migration, high availability setup and software version upgrade will be applied in the China (Shanghai) [neo-cn1], Japan (Tokyo) [neo-jp1], and Australia (Sydney) [neo-ap1] regions of the SAP Cloud Platform.

During this period, customers will experience disruptions as follows:
- From 14:00 UTC to 17:00 UTC customers will not be able to manage (Create, Update, Delete) accounts, entitlements and services.
- On-boarding new clients and authentication in case the used token expires will not be possible. Active tokens will not be affected.
- From 14:00 UTC to 16:00 customers will experience multiple disruptions of the SAP Cloud Platform Workflow Service, SAP Cloud Platform Mobile Services, SAP Cloud Platform Business Rules Service.
- Customers of SAP Theme Designer Service will get SAP fallback theme instead of customer theme.
- From 16:00 UTC to 18:00 UTC Lifecycle operations such as starting, stopping and provisioning of new databases will not be possible.
Oct 18, 13:41 UTC
Completed - The scheduled maintenance has been completed.
Nov 15, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 14:00 UTC
Scheduled - On 15 November 2019, 14:00 UTC - 18:00 UTC, an upgrade that targets a software version upgrade and structural changes will be applied in the Japan (Tokyo) [cf-jp10], Singapore [cf-ap11], and Australia (Sydney) [cf-ap10] regions of the SAP Cloud Platform.

During this period, customers will experience disruptions as follows:
- SAP HaaS (Hana as a Service) services will not be reachable.
- Customers will not be able to use Command-line interface. Applications which are already deployed and running will not be affected.
- Customers will experience multiple disruptions of the SAP Workflow Service.
- SAP Portal Developers will not be able to deploy launchpad modules to their space. SAP Portal runtime users will not be affected.
- Issuing new logins to business applications will not work. Cached login tokens will not be affected.
Oct 18, 13:30 UTC
Resolved - Service has been restored as of approximately 02:37 UTC on 15 Nov 2019.
Nov 15, 03:31 UTC
Update - Since approximately 02:23 UTC on 15 Nov 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Frankfurt) [neo-eu2]

Impact:
- A general disruption is impacting the availability of applications and services
Nov 15, 02:45 UTC
Identified - Since approximately 02:23 UTC on 15 Nov 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Frankfurt) [neo-eu2]

Impact:
- Mobile Services for Development and Operations is unavailable
Nov 15, 02:33 UTC
Nov 14, 2019

No incidents reported.

Nov 13, 2019
Resolved - Service has been restored as of approximately 06:00 UTC on 13 Nov 2019.
Nov 13, 06:31 UTC
Update - Service is restored since 05:07 UTC on 13 Nov 2019 and we are monitoring to ensure stability.
Nov 13, 05:27 UTC
Identified - Since approximately 03:54 UTC on 13 Nov 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US East (VA) [cf-us10]

Impact:
- Applications may be unavailable Intermittently and Lifecycle management operations cannot be executed Intermittently
Nov 13, 05:07 UTC
Nov 12, 2019
Resolved - Service has been restored as of approximately 13:00 UTC on 12 Nov 2019.
Nov 12, 14:13 UTC
Update - Service is restored since 13:00 UTC on 12 Nov 2019 and we are monitoring to ensure stability.
Nov 12, 13:16 UTC
Update - Services restoration is still in progress, updates will be provided regularly until services are fully restored.
Nov 12, 12:57 UTC
Update - Services restoration is still in progress, updates will be provided regularly until services are fully restored.
Nov 12, 12:02 UTC
Update - Services restoration is still in progress, updates will be provided regularly until services are fully restored.
Nov 12, 10:58 UTC
Update - Services restoration is still in progress, updates will be provided regularly until services are fully restored.
Nov 12, 10:02 UTC
Update - We noticed that underlying AWS infrastructure is affected and teams are working to restore the service. Updates will be provided regularly until service is restored.
Nov 12, 09:13 UTC
Identified - Since approximately 07:40 UTC on 12 Nov 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Frankfurt) [cf-eu10]

Impact:
- A general disruption is impacting the availability of applications and services
Nov 12, 08:11 UTC
Nov 11, 2019
Resolved - Service has been restored as of approximately 16:07 UTC on 11 Nov 2019.
Nov 11, 16:30 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- Cloud Platform Cockpit users cannot browse or enable services
- This issue occurs when new Subaccount creation fails and the behavior is intermittent. Enabling Cloud Foundry Organization in the existing Subaccounts or adding new members to the existing Subaccounts might also be impacted. Platform users might not be able to fetch tokens.
Nov 11, 16:04 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Nov 11, 15:20 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Nov 11, 14:22 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Nov 11, 13:29 UTC
Update - We are still working to restore service and additional teams have been engaged.
Nov 11, 12:28 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Regions (Updated):
- Europe (Frankfurt) [cf-eu10]

Impact (Updated):
- Cloud Platform Cockpit users cannot browse or enable services
Nov 11, 11:42 UTC
Identified - Since approximately 00:18 UTC on 09 Nov 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Frankfurt) [cf-eu10]

Impact:
- Cloud Platform Cockpit users cannot browse or enable services
- This issue occurs when new Subaccount creation fails and the behavior is intermittent. Enabling Cloud Foundry Organization in the existing Subaccounts or adding new members to the existing Subaccounts might also be impacted.
Nov 11, 10:39 UTC
Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019
Resolved - Service has been restored as of approximately 10:29 UTC on 08 Nov 2019.
Nov 8, 10:34 UTC
Identified - Since approximately 10:10 UTC on 08 Nov 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Rot) [neo-eu1]

Impact:
- OData Provisioning is unavailable
Nov 8, 10:27 UTC
Nov 7, 2019
Resolved - After further investigation we have determined there was no customer impact.
Nov 7, 19:32 UTC
Identified - Since approximately 16:48 UTC on 07 Nov 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Frankfurt) [cf-eu10]

Impact:
- Workflow Service workflows cannot be deployed
Nov 7, 18:14 UTC