SAP Business Technology Platform Status

All Systems Operational

About This Site

This page provides an overview of the current service availability of the Neo and CF environments of the SAP Business Technology Platform.

Disclaimer: Please note that the status information displayed on this page reflects the general platform status. The status of your individual service experience may differ from this one due to differences in your particular setup. Also, SAP may change structure or content of this page at any time. The Service Level Agreement by SAP is here - this is the sole commitment. No side agreements or other quasi contractual commitments should be made on this site. Terms and conditions by StatusPage apply.

Australia (Sydney) [neo-ap1] Operational

All Advisories [neo-ap1] Operational

Region Access [neo-ap1] Operational

Cloud Cockpit [neo-ap1] Operational

Lifecycle Management [neo-ap1] Operational

Web IDE [neo-ap1] Operational

Portal Service [neo-ap1] Operational

Mobile Services [neo-ap1] Operational

Australia (Sydney) [cf-ap10] Operational

All Advisories [cf-ap10] Operational

Region Access [cf-ap10] Operational

Lifecycle Management [cf-ap10] Operational

Mobile Services [cf-ap10] Operational

Brazil (São Paulo) [cf-br10] Operational

All Advisories [cf-br10] Operational

Region Access [cf-br10] Operational

Lifecycle Management [cf-br10] Operational

Mobile Services [cf-br10] Operational

Brazil (São Paulo) [neo-br1] Operational

All Advisories [neo-br1] Operational

Region Access [neo-br1] Operational

Cloud Cockpit [neo-br1] Operational

Lifecycle Management [neo-br1] Operational

Web IDE [neo-br1] Operational

Portal Service [neo-br1] Operational

Mobile Services [neo-br1] Operational

Canada (Montreal) [cf-ca10] Operational

All Advisories [cf-ca10] Operational

Region Access [cf-ca10] Operational

Lifecycle Management [cf-ca10] Operational

Canada (Toronto) [neo-ca1] Operational

All Advisories [neo-ca1] Operational

Region Access [neo-ca1] Operational

Cloud Cockpit [neo-ca1] Operational

Lifecycle Management [neo-ca1] Operational

Web IDE [neo-ca1] Operational

Portal Service [neo-ca1] Operational

Mobile Services [neo-ca1] Operational

China (Shanghai) [neo-cn1] Operational

All Advisories [neo-cn1] Operational

Region Access [neo-cn1] Operational

Cloud Cockpit [neo-cn1] Operational

Lifecycle Management [neo-cn1] Operational

Web IDE [neo-cn1] Operational

Portal Service [neo-cn1] Operational

Mobile Services [neo-cn1] Operational

Europe (Amsterdam) [neo-eu3] Operational

All Advisories [neo-eu3] Operational

Region Access [neo-eu3] Operational

Cloud Cockpit [neo-eu3] Operational

Lifecycle Management [neo-eu3] Operational

Web IDE [neo-eu3] Operational

Portal Service [neo-eu3] Operational

Mobile Services [neo-eu3] Operational

Europe (Frankfurt) [cf-eu10] Operational

All Advisories [cf-eu10] Operational

Region Access [cf-eu10] Operational

Lifecycle Management [cf-eu10] Operational

Portal Service [cf-eu10] Operational

Mobile Services [cf-eu10] Operational

Europe (Frankfurt) [neo-eu2] Operational

All Advisories [neo-eu2] Operational

Region Access [neo-eu2] Operational

Cloud Cockpit [neo-eu2] Operational

Lifecycle Management [neo-eu2] Operational

Web IDE [neo-eu2] Operational

Portal Service [neo-eu2] Operational

Mobile Services [neo-eu2] Operational

Europe (Netherlands) [cf-eu20] Operational

All Advisories [cf-eu20] Operational

Region Access [cf-eu20] Operational

Lifecycle Management [cf-eu20] Operational

Europe (Rot) [neo-eu1] Operational

All Advisories [neo-eu1] Operational

Region Access [neo-eu1] Operational

Cloud Cockpit [neo-eu1] Operational

Lifecycle Management [neo-eu1] Operational

Web IDE [neo-eu1] Operational

Portal Service [neo-eu1] Operational

Mobile Services [neo-eu1] Operational

Japan (Tokyo) [cf-jp10] Operational

All Advisories [cf-jp10] Operational

Region Access [cf-jp10] Operational

Lifecycle Management [cf-jp10] Operational

Mobile Services [cf-jp10] Operational

Japan (Tokyo) [cf-jp20] Operational

All Advisories [cf-jp20] Operational

Region Access [cf-jp20] Operational

Lifecycle Management [cf-jp20] Operational

Mobile Services [cf-jp20] Operational

Portal Service [cf-jp20] Operational

Japan (Tokyo) [neo-jp1] Operational

All Advisories [neo-jp1] Operational

Region Access [neo-jp1] Operational

Cloud Cockpit [neo-jp1] Operational

Lifecycle Management [neo-jp1] Operational

Web IDE [neo-jp1] Operational

Portal Service [neo-jp1] Operational

Mobile Services [neo-jp1] Operational

Singapore [cf-ap11] Operational

All Advisories [cf-ap11] Operational

Region Access [cf-ap11] Operational

Lifecycle Management [cf-ap11] Operational

Mobile Services [cf-ap11] Operational

Singapore [cf-ap21] Operational

All Advisories [cf-ap21] Operational

Region Access [cf-ap21] Operational

Lifecycle Management [cf-ap21] Operational

Portal Service [cf-ap21] Operational

Mobile Services [cf-ap21] Operational

South Korea (Seoul) [cf-ap12] Operational

All Advisories [cf-ap12] Operational

Region Access [cf-ap12] Operational

Lifecycle Management [cf-ap12] Operational

Mobile Services [cf-ap12] Operational

Portal Service [cf-ap12] Operational

KSA (Riyadh) [neo-sa1] Operational

All Advisories [neo-sa1] Operational

Region Access [neo-sa1] Operational

Cloud Cockpit [neo-sa1] Operational

Lifecycle Management [neo-sa1] Operational

Web IDE [neo-sa1] Operational

Portal Service [neo-sa1] Operational

Mobile Services [neo-sa1] Operational

Russia (Moscow) [neo-ru1] Operational

All Advisories [neo-ru1] Operational

Region Access [neo-ru1] Operational

Cloud Cockpit [neo-ru1] Operational

Lifecycle Management [neo-ru1] Operational

Web IDE [neo-ru1] Operational

Portal Service [neo-ru1] Operational

Mobile Services [neo-ru1] Operational

UAE (Dubai) [neo-ae1] Operational

All Advisories [neo-ae1] Operational

Region Access [neo-ae1] Operational

Cloud Cockpit [neo-ae1] Operational

Lifecycle Management [neo-ae1] Operational

Web IDE [neo-ae1] Operational

Portal Service [neo-ae1] Operational

Mobile Services [neo-ae1] Operational

US East (Ashburn) [neo-us1] Operational

All Advisories [neo-us1] Operational

Region Access [neo-us1] Operational

Cloud Cockpit [neo-us1] Operational

Lifecycle Management [neo-us1] Operational

Web IDE [neo-us1] Operational

Portal Service [neo-us1] Operational

Mobile Services [neo-us1] Operational

US East (Sterling) [neo-us3] Operational

All Advisories [neo-us3] Operational

Region Access [neo-us3] Operational

Cloud Cockpit [neo-us3] Operational

Lifecycle Management [neo-us3] Operational

Web IDE [neo-us3] Operational

Portal Service [neo-us3] Operational

Mobile Services [neo-us3] Operational

US Central (IA) [cf-us30] Operational

All Advisories [cf-us30] Operational

Region Access [cf-us30] Operational

Lifecycle Management [cf-us30] Operational

US East (VA) [cf-us10] Operational

All Advisories [cf-us10] Operational

Region Access [cf-us10] Operational

Lifecycle Management [cf-us10] Operational

Portal Service [cf-us10] Operational

Mobile Services [cf-us10] Operational

US East (VA) [cf-us21] Operational

All Advisories [cf-us21] Operational

Region Access [cf-us21] Operational

Lifecycle Management [cf-us21] Operational

Portal Service [cf-us21] Operational

Mobile Services [cf-us21] Operational

US West (Chandler) [neo-us2] Operational

All Advisories [neo-us2] Operational

Region Access [neo-us2] Operational

Cloud Cockpit [neo-us2] Operational

Lifecycle Management [neo-us2] Operational

Web IDE [neo-us2] Operational

Portal Service [neo-us2] Operational

Mobile Services [neo-us2] Operational

US West (Colorado) [neo-us4] Operational

All Advisories [neo-us4] Operational

Region Access [neo-us4] Operational

Cloud Cockpit [neo-us4] Operational

Lifecycle Management [neo-us4] Operational

Web IDE [neo-us4] Operational

Portal Service [neo-us4] Operational

Mobile Services [neo-us4] Operational

US West (WA) [cf-us20] Operational

All Advisories [cf-us20] Operational

Region Access [cf-us20] Operational

Lifecycle Management [cf-us20] Operational

Identity Authentication Operational

SAP ID Service (accounts.sap.com) Operational

Identity Authentication - Australia Operational

Identity Authentication - Brazil Operational

Identity Authentication - Canada Operational

Identity Authentication - China Operational

Identity Authentication - Europe Operational

Identity Authentication - Japan Operational

Identity Authentication - North America (East) Operational

Identity Authentication - Russia Operational

Identity Authentication - Saudi Arabia Operational

Identity Authentication - South Korea Operational

Identity Authentication - Singapore Operational

Identity Authentication - United Arab Emirates Operational

Identity Authentication - US West 2 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Australia (Sydney) [neo-ap1] Planned Network Maintenance May 15, 15:30-16:30 UTC

A network hardware upgrade that targets improved stability will be applied in the Australia (Sydney) [neo-ap1] region of SAP Business Technology Platform, starting from 15 May 2021, 15:30 UTC till 15 May 2021, 16:30 UTC.
This maintenance activity is intended to prevent potential network capacity issues and increase network resilience.

During this timeframe, customers may experience intermittent issues with accessing their applications and performing life-cycle operations.
Posted on Apr 16, 13:57 UTC

Past Incidents

May 8, 2021

No incidents reported today.

May 7, 2021

Europe (Rot) [neo-eu1] - Service Advisory

Resolved - Service has been restored as of approximately 10:35 UTC on 07 May 2021.
May 7, 13:04 UTC

Update - Service is restored since 10:35 UTC on 07 May 2021 and we are monitoring to ensure stability.
May 7, 10:44 UTC

Identified - Since approximately 09:57 UTC on 07 May 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Rot) [neo-eu1]

Impact:
- Lifecycle management operations for Virtual Machines cannot be executed
May 7, 10:09 UTC

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

Europe (Rot) [neo-eu1] - Service Advisory

Resolved - Service has been restored as of approximately 11:30 UTC on 03 May 2021.
May 3, 11:47 UTC

Update - Service is restored since 11:30 UTC on 03 May 2021 and we are monitoring to ensure stability.

Start (Updated): 09:50 UTC on 03 May 2021
May 3, 11:37 UTC

Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- Forms by Adobe is unavailable
- Impact is limited only if using Basic Authentication against SAP ID when accessing the service
- Administration of Mobile Services is unavailable
- Impact is limited only if using Basic Authentication
May 3, 10:26 UTC

Identified - Since approximately 08:50 UTC on 03 May 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Rot) [neo-eu1]

Impact:
- Forms by Adobe is unavailable
- Administration of Mobile Services is unavailable
May 3, 10:10 UTC

May 2, 2021

Canada (Toronto) [neo-ca1] - Service Advisory

Resolved - Service has been restored as of approximately 12:39 UTC on 02 May 2021.
May 2, 13:48 UTC

Update - Service is restored since 12:39 UTC on 02 May 2021 and we are monitoring to ensure stability.
May 2, 12:50 UTC

Update - We are still working to restore service, updates will be provided regularly until service is restored.

Start (Updated): 12:30 UTC on 02 May 2021
May 2, 12:48 UTC

Identified - Since approximately 12:34 UTC on 02 May 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Canada (Toronto) [neo-ca1]

Impact:
- A general disruption is impacting the availability of applications and services
May 2, 12:39 UTC

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021

Singapore [cf-ap21] - Service Advisory

Resolved - Service has been restored as of approximately 08:14 UTC on 29 Apr 2021.
Apr 29, 09:23 UTC

Identified - Since approximately 07:54 UTC on 29 Apr 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Singapore [cf-ap21]

Impact:
- Feature Flags service instances cannot be created or modified
Apr 29, 08:06 UTC

Apr 28, 2021

No incidents reported.

Apr 27, 2021

No incidents reported.

Apr 26, 2021

No incidents reported.

Apr 25, 2021

Canada (Toronto) [neo-ca1] - Service Advisory

Resolved - After further investigation we have determined there was no customer impact.
Apr 25, 04:58 UTC

Update - We are still working to restore service, updates will be provided regularly until service is restored.

Regions (Updated):
- Canada (Toronto) [neo-ca1]
- US West (Chandler) [neo-us2]

Impact (Updated):
- Lifecycle management operations for Java applications cannot be executed
--- [neo-ca1] since 02:48 UTC on 25 Apr 2021
--- [neo-us2] since 03:03 UTC on 25 Apr 2021
Apr 25, 03:13 UTC

Identified - Since approximately 02:48 UTC on 25 Apr 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Canada (Toronto) [neo-ca1]

Impact:
- Lifecycle management operations for Java applications cannot be executed
Apr 25, 02:57 UTC

Apr 24, 2021

US West (Colorado Springs) [neo-us4] - Service Advisory

Resolved - Service has been restored as of approximately 10:35 UTC on 24 Apr 2021.
Apr 24, 11:48 UTC

Update - Service is restored since 10:35 UTC on 24 Apr 2021 and we are monitoring to ensure stability.
Apr 24, 10:57 UTC

Update - This disruption is intermittent and some requests to the impacted service are still being fulfilled. Updates will be provided regularly until service is restored.
Apr 24, 08:44 UTC

Identified - Since approximately 05:15 UTC on 24 Apr 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US West (Colorado Springs) [neo-us4]

Impact:
- Lifecycle management operations for Java applications cannot be executed
Apr 24, 07:26 UTC

US East (VA) [cf-us21] - Service Advisory

Resolved - Service has been restored as of approximately 09:30 UTC on 24 Apr 2021.
Apr 24, 09:44 UTC

Update - Service is restored since 09:30 UTC on 24 Apr 2021 and we are monitoring to ensure stability.
Apr 24, 09:38 UTC

Identified - Since approximately 09:05 UTC on 24 Apr 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US East (VA) [cf-us21]

Impact:
- SaaS applications are not available for subscribe or unsubscribe operations and new applications cannot be registered in this region
Apr 24, 09:10 UTC

Europe (Frankfurt) [cf-eu10] - Service Advisory

Resolved - Service has been restored as of approximately 08:54 UTC on 24 Apr 2021.
Apr 24, 09:40 UTC

Update - Service is restored since 08:54 UTC on 24 Apr 2021 and we are monitoring to ensure stability.
Apr 24, 09:12 UTC

Update - We are still working to restore service, updates will be provided regularly until service is restored.

Start (Updated): 07:45 UTC on 24 Apr 2021
Apr 24, 08:46 UTC

Identified - Since approximately 07:45 UTC on 23 Apr 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Frankfurt) [cf-eu10]

Impact:
- Portal V2 applications are unavailable
- An intermittent disruptions accessing the application were observed
Apr 24, 08:43 UTC

US West (Colorado Springs) [neo-us4] - Service Advisory

Resolved - After further investigation we have determined there was no customer impact.
Apr 24, 03:15 UTC

Identified - Since approximately 02:00 UTC on 24 Apr 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US West (Colorado Springs) [neo-us4]

Impact:
- Lifecycle management operations for Java applications cannot be executed
Apr 24, 02:18 UTC