All Systems Operational

About This Site

This page provides an overview of the current service availability of the SAP Cloud Platform.

Disclaimer: Please note that the status information displayed on this page reflects the general platform status. The status of your individual service experience may differ from this one due to differences in your particular setup. Also, SAP may change structure or content of this page at any time. The Service Level Agreement by SAP is here - this is the sole commitment. No side agreements or other quasi contractual commitments should be made on this site. Terms and conditions by StatusPage apply.

Australia (Sydney) [neo-ap1] Operational
All Advisories [neo-ap1]   ? Operational
Region Access [neo-ap1]   ? Operational
Cloud Cockpit [neo-ap1]   ? Operational
Lifecycle Management [neo-ap1]   ? Operational
Web IDE [neo-ap1]   ? Operational
Portal Service [neo-ap1]   ? Operational
Australia (Sydney) [cf-ap10] Operational
All Advisories [cf-ap10]   ? Operational
Region Access [cf-ap10]   ? Operational
Lifecycle Management [cf-ap10]   ? Operational
Brazil (São Paulo) [cf-br10] Operational
All Advisories [cf-br10]   ? Operational
Region Access [cf-br10]   ? Operational
Lifecycle Management [cf-br10]   ? Operational
Brazil (São Paulo) [neo-br1] Operational
All Advisories [neo-br1]   ? Operational
Region Access [neo-br1]   ? Operational
Cloud Cockpit [neo-br1]   ? Operational
Lifecycle Management [neo-br1]   ? Operational
Web IDE [neo-br1]   ? Operational
Portal Service [neo-br1]   ? Operational
Canada (Montreal) [cf-ca10] Operational
All Advisories [cf-ca10]   ? Operational
Region Access [cf-ca10]   ? Operational
Lifecycle Management [cf-ca10]   ? Operational
Canada (Toronto) [neo-ca1] Operational
All Advisories [neo-ca1]   ? Operational
Region Access [neo-ca1]   ? Operational
Cloud Cockpit [neo-ca1]   ? Operational
Lifecycle Management [neo-ca1]   ? Operational
Web IDE [neo-ca1]   ? Operational
Portal Service [neo-ca1]   ? Operational
China (Shanghai) [neo-cn1] Operational
All Advisories [neo-cn1]   ? Operational
Region Access [neo-cn1]   ? Operational
Cloud Cockpit [neo-cn1]   ? Operational
Lifecycle Management [neo-cn1]   ? Operational
Web IDE [neo-cn1]   ? Operational
Portal Service [neo-cn1]   ? Operational
Europe (Amsterdam) [neo-eu3] Operational
All Advisories [neo-eu3]   ? Operational
Region Access [neo-eu3]   ? Operational
Cloud Cockpit [neo-eu3]   ? Operational
Lifecycle Management [neo-eu3]   ? Operational
Web IDE [neo-eu3]   ? Operational
Portal Service [neo-eu3]   ? Operational
Europe (Frankfurt) [cf-eu10] Operational
All Advisories [cf-eu10]   ? Operational
Region Access [cf-eu10]   ? Operational
Lifecycle Management [cf-eu10]   ? Operational
Europe (Frankfurt) [neo-eu2] Operational
All Advisories [neo-eu2]   Operational
Region Access [neo-eu2]   ? Operational
Cloud Cockpit [neo-eu2]   ? Operational
Lifecycle Management [neo-eu2]   ? Operational
Web IDE [neo-eu2]   ? Operational
Portal Service [neo-eu2]   ? Operational
Europe (Netherlands) [cf-eu20] Operational
All Advisories [cf-eu20]   ? Operational
Region Access [cf-eu20]   ? Operational
Lifecycle Management [cf-eu20]   ? Operational
Europe (Rot) [neo-eu1] Operational
All Advisories [neo-eu1]   Operational
Region Access [neo-eu1]   ? Operational
Cloud Cockpit [neo-eu1]   ? Operational
Lifecycle Management [neo-eu1]   ? Operational
Web IDE [neo-eu1]   ? Operational
Portal Service [neo-eu1]   ? Operational
Europe (Rot) [cf-eu1] Operational
All Advisories [cf-eu1]   ? Operational
Region Access [cf-eu1]   ? Operational
Lifecycle Management [cf-eu1]   ? Operational
Europe (Rot) - Trial [neo-eu1-trial] Operational
All Advisories [neo-eu1-trial]   ? Operational
Region Access [neo-eu1-trial]   ? Operational
Cloud Cockpit [neo-eu1-trial]   ? Operational
Lifecycle Management [neo-eu1-trial]   ? Operational
Web IDE [neo-eu1-trial]   ? Operational
Portal Service [neo-eu1-trial]   ? Operational
Japan (Tokyo) [cf-jp10] Operational
All Advisories [cf-jp10]   ? Operational
Region Access [cf-jp10]   ? Operational
Lifecycle Management [cf-jp10]   ? Operational
Japan (Tokyo) [neo-jp1] Operational
All Advisories [neo-jp1]   ? Operational
Region Access [neo-jp1]   ? Operational
Cloud Cockpit [neo-jp1]   ? Operational
Lifecycle Management [neo-jp1]   ? Operational
Web IDE [neo-jp1]   ? Operational
Portal Service [neo-jp1]   ? Operational
KSA (Riyadh) [neo-sa1] Operational
All Advisories [neo-sa1]   ? Operational
Region Access [neo-sa1]   ? Operational
Cloud Cockpit [neo-sa1]   ? Operational
Lifecycle Management [neo-sa1]   ? Operational
Web IDE [neo-sa1]   ? Operational
Portal Service [neo-sa1]   ? Operational
Russia (Moscow) [neo-ru1] Operational
All Advisories [neo-ru1]   ? Operational
Region Access [neo-ru1]   ? Operational
Cloud Cockpit [neo-ru1]   ? Operational
Lifecycle Management [neo-ru1]   ? Operational
Web IDE [neo-ru1]   ? Operational
Portal Service [neo-ru1]   ? Operational
Singapore [cf-ap11] Operational
All Advisories [cf-ap11]   ? Operational
Region Access [cf-ap11]   ? Operational
Lifecycle Management [cf-ap11]   ? Operational
UAE (Dubai) [neo-ae1] Operational
All Advisories [neo-ae1]   ? Operational
Region Access [neo-ae1]   ? Operational
Cloud Cockpit [neo-ae1]   ? Operational
Lifecycle Management [neo-ae1]   ? Operational
Web IDE [neo-ae1]   ? Operational
Portal Service [neo-ae1]   ? Operational
US East (Ashburn) [neo-us1] Operational
All Advisories [neo-us1]   ? Operational
Region Access [neo-us1]   ? Operational
Cloud Cockpit [neo-us1]   ? Operational
Lifecycle Management [neo-us1]   ? Operational
Web IDE [neo-us1]   ? Operational
Portal Service [neo-us1]   ? Operational
US East (Sterling) [neo-us3] Operational
All Advisories [neo-us3]   ? Operational
Region Access [neo-us3]   ? Operational
Cloud Cockpit [neo-us3]   ? Operational
Lifecycle Management [neo-us3]   ? Operational
Web IDE [neo-us3]   ? Operational
Portal Service [neo-us3]   ? Operational
US Central (IA) [cf-us30] Operational
All Advisories [cf-us30]   ? Operational
Region Access [cf-us30]   ? Operational
Lifecycle Management [cf-us30]   ? Operational
US East (VA) [cf-us10] Operational
All Advisories [cf-us10]   ? Operational
Region Access [cf-us10]   ? Operational
Lifecycle Management [cf-us10]   ? Operational
US West (Chandler) [neo-us2] Operational
All Advisories [neo-us2]   ? Operational
Region Access [neo-us2]   ? Operational
Cloud Cockpit [neo-us2]   ? Operational
Lifecycle Management [neo-us2]   ? Operational
Web IDE [neo-us2]   ? Operational
Portal Service [neo-us2]   ? Operational
Identity Authentication Operational
SAP ID Service (accounts.sap.com)   Operational
Identity Authentication - Europe   ? Operational
Identity Authentication - NA East   ? Operational
Identity Authentication - Moscow   ? Operational
Identity Authentication - Sydney   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Europe (Rot) [cf-eu1] Major Network Upgrade Jan 26, 07:00 - Jan 27, 23:00 UTC
During this time, customers utilizing Cloud Foundry based applications and services in the region may experience several sporadic disruptions between 30-60 minutes.
Posted on Jan 26, 07:00 UTC
Europe (Rot) [neo-eu1] Planned Network Upgrade Jan 26, 23:00 - Jan 27, 01:00 UTC
Starting from 26 January 2019, 23:00 UTC till 27 January 2019, 01:00 UTC, a network software upgrade that targets stability improvement will be applied in the Europe (Rot) [neo-eu1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.

SAP Cloud Platform Operations
Posted on Dec 28, 12:09 UTC
Europe (Rot) [neo-eu1] Planned Network Upgrade Feb 16, 22:00 - Feb 17, 02:00 UTC
Starting from 16 February 2019, 22:00 UTC till 17 February 2019, 02:00 UTC, a network upgrade that targets stability improvement will be applied in the Europe (Rot) [neo-eu1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.

SAP Cloud Platform Operations
Posted on Jan 18, 12:12 UTC
On 17 February 2019, 04:00 UTC - 07:30 UTC, a network software upgrade that targets stability improvement will be applied in the Brazil (Sao Paulo) [neo-br1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.

SAP Cloud Platform Operations
Posted on Jan 18, 12:14 UTC
On 17 February 2019, 04:00 UTC - 08:00 UTC, a network upgrade that targets stability improvement will be applied in the Canada (Toronto) [neo-ca1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.

SAP Cloud Platform Operations
Posted on Jan 18, 12:10 UTC
Past Incidents
Jan 24, 2019

No incidents reported today.

Jan 23, 2019
Resolved - Service has been restored as of approximately 19:32 UTC on 23 Jan 2019.
Jan 23, 21:45 UTC
Update - All Identity Authentication tenants have been available since 19:32 UTC and we will continue to monitor the situation.
Jan 23, 20:17 UTC
Identified - Since approximately 19:15 UTC on 23 Jan 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe [ias-eu]

Impact:
- Identity Authentication tenants may be unavailable
Jan 23, 19:34 UTC
Jan 22, 2019
Resolved - Service has been restored as of approximately 20:25 UTC on 22 Jan 2019.
Jan 22, 21:00 UTC
Identified - Since approximately 16:20 UTC on 22 Jan 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Rot) [cf-eu1]

Impact:
- Applications protected by XS UAA may be inaccessible
- Existing service fabrik instances may be inaccessible
Jan 22, 19:28 UTC
Jan 21, 2019

No incidents reported.

Jan 20, 2019
Resolved - Service has been restored as of approximately 05:56 UTC on 20 Jan 2019.
Jan 20, 05:58 UTC
Identified - Since approximately 04:14 UTC on 20 Jan 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Rot) [cf-eu1]

Impact:
- Management of technical users(creation/deletion/credentials regeneration) and Management of S-users(registration/deregistration/license/profile management)
Jan 20, 05:02 UTC
Jan 19, 2019

No incidents reported.

Jan 18, 2019

No incidents reported.

Jan 17, 2019

No incidents reported.

Jan 16, 2019
Resolved - Service has been restored as of approximately 14:57 UTC on 16 Jan 2019.
Jan 16, 15:03 UTC
Identified - Since approximately 14:14 UTC on 16 Jan 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Rot) [neo-eu1]

Impact:
- Help Portal (help.sap.com) may be unavailable
Jan 16, 14:41 UTC
Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019
Resolved - Service has been restored as of approximately 20:50 UTC on 11 Jan 2019.
Jan 11, 21:10 UTC
Identified - Since approximately 19:26 UTC on 11 Jan 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US East (Ashburn) [neo-us1]

Impact:
- Lifecycle management operations for Java applications may not be possible
Jan 11, 19:53 UTC
Jan 10, 2019
Resolved - Service has been restored as of approximately 15:18 UTC on 10 Jan 2019.
Jan 10, 15:19 UTC
Identified - Since approximately 13:47 UTC on 10 Jan 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Rot) [neo-eu1]

Impact:
- Portal service may be unavailable
Jan 10, 14:26 UTC