Update - AWS Infrastructure Engineers are working to restore service and updates will be provided as events warrant.
Aug 23, 09:23 UTC
Update - AWS Infrastructure Engineers are working to restore service and updates will be provided as events warrant.
Aug 23, 08:23 UTC
Update - AWS Infrastructure Engineers are working to restore service and updates will be provided as events warrant.
Aug 23, 07:19 UTC
Update - AWS Infrastructure Engineers are working to restore service and updates will be provided as events warrant.
Aug 23, 06:20 UTC
Update - AWS Infrastructure Engineers are working to restore service and updates will be provided as events warrant.
Aug 23, 06:19 UTC
Update - Since approximately 04:15 UTC on 23 Aug 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Japan (Tokyo) [cf-jp10]

Impact:
- A general disruption in AWS infrastructure is impacting the availability of applications and services running on SAP Cloud Platform.
Aug 23, 05:16 UTC
Identified - Since approximately 04:15 UTC on 23 Aug 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Japan (Tokyo) [cf-jp10]

Impact:
- Applications are unable to write events into the Audit Log Service
Aug 23, 04:31 UTC

About This Site

This page provides an overview of the current service availability of the SAP Cloud Platform.

Disclaimer: Please note that the status information displayed on this page reflects the general platform status. The status of your individual service experience may differ from this one due to differences in your particular setup. Also, SAP may change structure or content of this page at any time. The Service Level Agreement by SAP is here - this is the sole commitment. No side agreements or other quasi contractual commitments should be made on this site. Terms and conditions by StatusPage apply.

Australia (Sydney) [neo-ap1] Operational
All Advisories [neo-ap1] ? Operational
Region Access [neo-ap1] ? Operational
Cloud Cockpit [neo-ap1] ? Operational
Lifecycle Management [neo-ap1] ? Operational
Web IDE [neo-ap1] ? Operational
Portal Service [neo-ap1] ? Operational
Mobile Services [neo-ap1] ? Operational
Australia (Sydney) [cf-ap10] Operational
All Advisories [cf-ap10] ? Operational
Region Access [cf-ap10] ? Operational
Lifecycle Management [cf-ap10] ? Operational
Mobile Services [cf-ap10] ? Operational
Brazil (São Paulo) [cf-br10] Operational
All Advisories [cf-br10] ? Operational
Region Access [cf-br10] ? Operational
Lifecycle Management [cf-br10] ? Operational
Mobile Services [cf-br10] ? Operational
Brazil (São Paulo) [neo-br1] Operational
All Advisories [neo-br1] ? Operational
Region Access [neo-br1] ? Operational
Cloud Cockpit [neo-br1] ? Operational
Lifecycle Management [neo-br1] ? Operational
Web IDE [neo-br1] ? Operational
Portal Service [neo-br1] ? Operational
Mobile Services [neo-br1] ? Operational
Canada (Montreal) [cf-ca10] Operational
All Advisories [cf-ca10] ? Operational
Region Access [cf-ca10] ? Operational
Lifecycle Management [cf-ca10] ? Operational
Canada (Toronto) [neo-ca1] Operational
All Advisories [neo-ca1] ? Operational
Region Access [neo-ca1] ? Operational
Cloud Cockpit [neo-ca1] ? Operational
Lifecycle Management [neo-ca1] ? Operational
Web IDE [neo-ca1] ? Operational
Portal Service [neo-ca1] ? Operational
Mobile Services [neo-ca1] ? Operational
China (Shanghai) [neo-cn1] Operational
All Advisories [neo-cn1] ? Operational
Region Access [neo-cn1] ? Operational
Cloud Cockpit [neo-cn1] ? Operational
Lifecycle Management [neo-cn1] ? Operational
Web IDE [neo-cn1] ? Operational
Portal Service [neo-cn1] ? Operational
Mobile Services [neo-cn1] ? Operational
Europe (Amsterdam) [neo-eu3] Operational
All Advisories [neo-eu3] ? Operational
Region Access [neo-eu3] ? Operational
Cloud Cockpit [neo-eu3] ? Operational
Lifecycle Management [neo-eu3] ? Operational
Web IDE [neo-eu3] ? Operational
Portal Service [neo-eu3] ? Operational
Mobile Services [neo-eu3] ? Operational
Europe (Frankfurt) [cf-eu10] Operational
All Advisories [cf-eu10] ? Operational
Region Access [cf-eu10] ? Operational
Lifecycle Management [cf-eu10] ? Operational
Portal Service [cf-eu10] ? Operational
Mobile Services [cf-eu10] ? Operational
Europe (Frankfurt) [neo-eu2] Operational
All Advisories [neo-eu2] Operational
Region Access [neo-eu2] ? Operational
Cloud Cockpit [neo-eu2] ? Operational
Lifecycle Management [neo-eu2] ? Operational
Web IDE [neo-eu2] ? Operational
Portal Service [neo-eu2] ? Operational
Mobile Services [neo-eu2] ? Operational
Europe (Netherlands) [cf-eu20] Operational
All Advisories [cf-eu20] ? Operational
Region Access [cf-eu20] ? Operational
Lifecycle Management [cf-eu20] ? Operational
Europe (Rot) [neo-eu1] Operational
All Advisories [neo-eu1] Operational
Region Access [neo-eu1] ? Operational
Cloud Cockpit [neo-eu1] ? Operational
Lifecycle Management [neo-eu1] ? Operational
Web IDE [neo-eu1] ? Operational
Portal Service [neo-eu1] ? Operational
Mobile Services [neo-eu1] ? Operational
Europe (Rot) [cf-eu1] Operational
All Advisories [cf-eu1] ? Operational
Region Access [cf-eu1] ? Operational
Lifecycle Management [cf-eu1] ? Operational
Europe (Rot) - Trial [neo-eu1-trial] Operational
All Advisories [neo-eu1-trial] ? Operational
Region Access [neo-eu1-trial] ? Operational
Cloud Cockpit [neo-eu1-trial] ? Operational
Lifecycle Management [neo-eu1-trial] ? Operational
Web IDE [neo-eu1-trial] ? Operational
Portal Service [neo-eu1-trial] ? Operational
Mobile Services [neo-eu1-trial] ? Operational
Japan (Tokyo) [cf-jp10] Major Outage
All Advisories [cf-jp10] ? Major Outage
Region Access [cf-jp10] ? Major Outage
Lifecycle Management [cf-jp10] ? Major Outage
Mobile Services [cf-jp10] ? Major Outage
Japan (Tokyo) [neo-jp1] Operational
All Advisories [neo-jp1] ? Operational
Region Access [neo-jp1] ? Operational
Cloud Cockpit [neo-jp1] ? Operational
Lifecycle Management [neo-jp1] ? Operational
Web IDE [neo-jp1] ? Operational
Portal Service [neo-jp1] ? Operational
Mobile Services [neo-jp1] ? Operational
KSA (Riyadh) [neo-sa1] Operational
All Advisories [neo-sa1] ? Operational
Region Access [neo-sa1] ? Operational
Cloud Cockpit [neo-sa1] ? Operational
Lifecycle Management [neo-sa1] ? Operational
Web IDE [neo-sa1] ? Operational
Portal Service [neo-sa1] ? Operational
Mobile Services [neo-sa1] ? Operational
Russia (Moscow) [neo-ru1] Operational
All Advisories [neo-ru1] ? Operational
Region Access [neo-ru1] ? Operational
Cloud Cockpit [neo-ru1] ? Operational
Lifecycle Management [neo-ru1] ? Operational
Web IDE [neo-ru1] ? Operational
Portal Service [neo-ru1] ? Operational
Mobile Services [neo-ru1] ? Operational
Singapore [cf-ap11] Operational
All Advisories [cf-ap11] ? Operational
Region Access [cf-ap11] ? Operational
Lifecycle Management [cf-ap11] ? Operational
Mobile Services [cf-ap11] ? Operational
UAE (Dubai) [neo-ae1] Operational
All Advisories [neo-ae1] ? Operational
Region Access [neo-ae1] ? Operational
Cloud Cockpit [neo-ae1] ? Operational
Lifecycle Management [neo-ae1] ? Operational
Web IDE [neo-ae1] ? Operational
Portal Service [neo-ae1] ? Operational
Mobile Services [neo-ae1] ? Operational
US East (Ashburn) [neo-us1] Operational
All Advisories [neo-us1] ? Operational
Region Access [neo-us1] ? Operational
Cloud Cockpit [neo-us1] ? Operational
Lifecycle Management [neo-us1] ? Operational
Web IDE [neo-us1] ? Operational
Portal Service [neo-us1] ? Operational
Mobile Services [neo-us1] ? Operational
US East (Sterling) [neo-us3] Operational
All Advisories [neo-us3] ? Operational
Region Access [neo-us3] ? Operational
Cloud Cockpit [neo-us3] ? Operational
Lifecycle Management [neo-us3] ? Operational
Web IDE [neo-us3] ? Operational
Portal Service [neo-us3] ? Operational
Mobile Services [neo-us3] ? Operational
US Central (IA) [cf-us30] Operational
All Advisories [cf-us30] ? Operational
Region Access [cf-us30] ? Operational
Lifecycle Management [cf-us30] ? Operational
US East (VA) [cf-us10] Operational
All Advisories [cf-us10] ? Operational
Region Access [cf-us10] ? Operational
Lifecycle Management [cf-us10] ? Operational
Portal Service [cf-us10] ? Operational
Mobile Services [cf-us10] ? Operational
US West (Chandler) [neo-us2] Operational
All Advisories [neo-us2] ? Operational
Region Access [neo-us2] ? Operational
Cloud Cockpit [neo-us2] ? Operational
Lifecycle Management [neo-us2] ? Operational
Web IDE [neo-us2] ? Operational
Portal Service [neo-us2] ? Operational
Mobile Services [neo-us2] ? Operational
US West (Colorado) [neo-us4] Operational
All Advisories [neo-us4] ? Operational
Region Access [neo-us4] ? Operational
Cloud Cockpit [neo-us4] ? Operational
Lifecycle Management [neo-us4] ? Operational
Web IDE [neo-us4] ? Operational
Portal Service [neo-us4] ? Operational
Mobile Services [neo-us4] ? Operational
Identity Authentication Operational
SAP ID Service (accounts.sap.com) Operational
Identity Authentication - Australia ? Operational
Identity Authentication - Brazil ? Operational
Identity Authentication - China ? Operational
Identity Authentication - Europe ? Operational
Identity Authentication - Japan ? Operational
Identity Authentication - North America (East) ? Operational
Identity Authentication - Russia ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Starting from 31 August 2019, 22:15 UTC till 1 September 2019, 01:15 UTC, a network upgrade that targets stability improvement will be applied in the Europe (Frankfurt) [neo-eu2] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.
Posted on Aug 2, 13:56 UTC
[APJ Region] Planned Upgrade Sep 6, 14:00-17:00 UTC
On 6 September 2019, 14:00 UTC - 17:00 UTC, an upgrade that targets databases migration, product optimization, high availability setup and implementation of security patches will be applied in the China (Shanghai) [neo-cn1], Japan (Tokyo) [neo-jp1], and Australia (Sydney) [neo-ap1] regions of the SAP Cloud Platform.

During this period, customers might experience disruptions as follows:
○ Authorization, customer on-boarding and lifecycle operations such as starting and stopping applications and provisioning of new databases from 14:00 UTC to 17:00 UTC.
○ Git Service, Cloud Cockpit, HTML5 design and runtime 14:00 to 17:00 UTC.
○ SAP CP Portal from 14:20 UTC to 15:30 UTC.
Posted on Aug 9, 10:20 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 9, 10:41 UTC
Scheduled - On 6 September 2019, 14:00 UTC - 16:00 UTC, an upgrade that targets a software version upgrade will be applied in the Japan (Tokyo) [cf-jp10], Singapore [cf-ap11], and Australia (Sydney) [cf-ap10] regions of the SAP Cloud Platform.

During this period, the SAP Cloud Platform Workflow service will not be operational.
Aug 9, 10:34 UTC
On 7 September 2019, 4:00 UTC – 6:00 UTC, an upgrade targeting a software system upgrade and enablement of high availability scenarios will be applied in the US East (VA) [cf-us10] region of the SAP Cloud Platform.

During this period, the SAP Cloud Platform Workflow service will not be operational.
Posted on Aug 9, 10:39 UTC
On 7 September 2019, 4:00 UTC - 6:00 UTC, an upgrade that targets databases migration, product optimization, high availability setup and implementation of security patches will be applied in the Canada (Toronto) [neo-ca1], Brazil (São Paulo) [neo-br1], US East (Ashburn) [neo-us1], US West (Chandler) [neo-us2], and US East (Sterling) [neo-us3] regions of the SAP Cloud Platform.

During this period, customers might experience disruptions as follows:
○ Authorization, customer on-boarding and lifecycle operations such as starting and stopping applications and provisioning of new databases from 4:00 UTC to 6:00 UTC.
○ Git Service, Cloud Cockpit, HTML5 design and runtime 4:00 to 6:00 UTC.
○ SAP CP Portal, SAP CP Business Rules from 4:20 UTC to 5:30 UTC.
Posted on Aug 9, 10:23 UTC
[EMEA Regions] Planned Upgrade Sep 13, 22:00 - Sep 14, 01:00 UTC
Starting from 13 September 2019, 22:00 UTC till 14 September 2019, 01:00 UTC, an upgrade that targets databases migration, product optimization, high availability setup and implementation of security patches will be applied in the Europe (Rot) [neo-eu1], Europe (Frankfurt) [neo-eu2], Europe (Amsterdam) [neo-eu3], Russia (Moscow) [neo-ru1], UAE (Dubai) [neo-ae1], and KSA (Riyadh) [neo-sa1] regions of the SAP Cloud Platform.

During this period, customers might experience disruptions as follows:
○ Authorization, customer on-boarding and lifecycle operations such as starting and stopping applications and provisioning of new databases from 22:00 UTC to 1:00 UTC.
○ Git Service, Cloud Cockpit, HTML5 design and runtime 22:00 to 1:00 UTC
○ SAP Cloud Platform Portal, SAP Cloud Platform Business Rules and SAP Cloud Platform Workflow Service from 22:20 UTC to 23:30 UTC.
Posted on Aug 9, 10:29 UTC
[EMEA Regions] Planned Upgrade Sep 13, 22:00 - Sep 14, 02:00 UTC
Starting from 13 September 2019, 22:00 UTC till 14 September 2019, 02:00 UTC, an upgrade targeting a software system upgrade and enablement of high availability scenarios will be applied in the Europe (Frankfurt) [cf-eu10] and Europe (Netherlands) [cf-eu20] regions of the SAP Cloud Platform.

During the given period, the SAP Cloud Platform Workflow service will not be operational and Auditlog Management retrieval API will not be available. There will be no data loss.
Posted on Aug 9, 10:44 UTC
Past Incidents
Aug 22, 2019

No incidents reported.

Aug 21, 2019

No incidents reported.

Aug 20, 2019

No incidents reported.

Aug 19, 2019

No incidents reported.

Aug 18, 2019
Resolved - Service has been restored as of approximately 05:21 UTC on 18 Aug 2019.
Aug 18, 05:42 UTC
Update - We have observed service recovery and are monitoring to ensure stability.
Aug 18, 05:30 UTC
Identified - Since approximately 05:13 UTC on 18 Aug 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Netherlands) [cf-eu20]

Impact:
- Applications protected by Authorization & Trust Management (XSUAA) are not accessible
Aug 18, 05:23 UTC
Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019
Postmortem - Read details
Aug 22, 21:16 UTC
Resolved - Service has been restored as of approximately 17:38 UTC on 15 Aug 2019.
Aug 15, 17:57 UTC
Update - We are still working on the issue in the US West (Chandler) [neo-us2] region of the SAP Cloud Platform.
Aug 15, 17:04 UTC
Update - We are still working on the issue in the US West (Chandler) [neo-us2] region of the SAP Cloud Platform.
Aug 15, 16:09 UTC
Update - We are still working on the issue in the US West (Chandler) [neo-us2] region of the SAP Cloud Platform.
Aug 15, 15:15 UTC
Update - Service has been restored as of approximately 14:00 UTC on 15 Aug 2019 on Europe (Rot) [neo-eu1] region of the SAP Cloud Platform.
We are still working on the issue in the US West (Chandler) [neo-us2] region of the SAP Cloud Platform, updates will be provided regularly until service is restored.

Regions (Updated):
- Europe (Rot) [neo-eu1]
- US West (Chandler) [neo-us2]
Aug 15, 14:20 UTC
Update - Since approximately 11:34 UTC on 15 Aug 2019, customers may have experienced a disruption in the Europe (Rot) [neo-eu1] region of the SAP Cloud Platform.
Since approximately 12:47 UTC on 15 Aug 2019, a similar problem was identified in the US West (Chandler) [neo-us2] region of the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions (Updated):
- Europe (Rot) [neo-eu1]
- US West (Chandler) [neo-us2]

Impact (Updated):
- A general disruption is impacting the availability of applications and services
Aug 15, 13:58 UTC
Update - We are still working on the issue, updates will be provided regularly until service is restored.

Impact (Updated):
- A general disruption is impacting the availability of applications and services
Aug 15, 13:32 UTC
Update - We are still working on the issue, updates will be provided regularly until service is restored.
Aug 15, 12:32 UTC
Identified - Since approximately 11:34 UTC on 15 Aug 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Rot) [neo-eu1]

Impact:
- Multiple platform services are either partially or entirely unavailable
Aug 15, 11:36 UTC
Resolved - Customers may have experienced sporadic disruptions between 06:51 UTC on 15 Aug 2019 and 07:08 UTC on 15 Aug 2019
Service has been restored as of approximately 07:08 UTC on 15 Aug 2019.
Aug 15, 08:03 UTC
Identified - Since approximately 06:51 UTC on 15 Aug 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Frankfurt) [cf-eu10]

Impact:
- Applications protected by Authorization & Trust Management (XSUAA) are not accessible
Aug 15, 07:04 UTC
Resolved - customers may have experienced sporadic disruptions between 05:53 UTC on 15 Aug 2019 and 06:16 UTC on 15 Aug 2019.
Service has been restored as of approximately 06:16 UTC on 15 Aug 2019.
Aug 15, 06:47 UTC
Identified - Since approximately 05:53 UTC on 15 Aug 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Frankfurt) [cf-eu10]

Impact:
- Applications protected by Authorization & Trust Management (XSUAA) are not accessible
Aug 15, 06:04 UTC
Aug 14, 2019
Resolved - Service has been restored as of approximately 04:43 UTC on 14 Aug 2019.
Aug 14, 04:50 UTC
Identified - Since approximately 03:42 UTC on 14 Aug 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Rot) [neo-eu1]

Impact:
- Lifecycle management operations for Java applications cannot be executed
- Virtual Machines may be inaccessible
Aug 14, 04:09 UTC
Aug 13, 2019

No incidents reported.

Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019
Postmortem - Read details
Aug 13, 16:28 UTC
Resolved - Service has been restored as of approximately 22:03 UTC on 08 Aug 2019.
Aug 9, 00:35 UTC
Update - Service has been restored as of 22:03 UTC and we are monitoring to ensure stability.
Aug 8, 23:10 UTC
Update - We are still working to restore service and additional teams have been engaged.
Aug 8, 22:07 UTC
Update - Some customers may be experiencing unusually high latency when accessing the platform.
Aug 8, 21:13 UTC
Identified - Since approximately 17:34 UTC on 08 Aug 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Frankfurt) [neo-eu2]

Impact:
- A general disruption is impacting the availability of applications and services
Aug 8, 21:10 UTC