All Systems Operational

About This Site

This page provides an overview of the current service availability of the Neo and CF environments of the SAP Business Technology Platform.

Disclaimer: Please note that the status information displayed on this page reflects the general platform status. The status of your individual service experience may differ from this one due to differences in your particular setup. Also, SAP may change structure or content of this page at any time. The Service Level Agreement by SAP is here - this is the sole commitment. No side agreements or other quasi contractual commitments should be made on this site. Terms and conditions by StatusPage apply.

Australia (Sydney) [neo-ap1] Operational
All Advisories [neo-ap1] ? Operational
Region Access [neo-ap1] ? Operational
Cloud Cockpit [neo-ap1] ? Operational
Lifecycle Management [neo-ap1] ? Operational
Web IDE [neo-ap1] ? Operational
Portal Service [neo-ap1] ? Operational
Mobile Services [neo-ap1] ? Operational
Australia (Sydney) [cf-ap10] Operational
All Advisories [cf-ap10] ? Operational
Region Access [cf-ap10] ? Operational
Lifecycle Management [cf-ap10] ? Operational
Mobile Services [cf-ap10] ? Operational
Australia (Sydney) [cf-ap20] Operational
All Advisories [cf-ap20] ? Operational
Region Access [cf-ap20] ? Operational
Lifecycle Management [cf-ap20] ? Operational
Portal Service [cf-ap20] ? Operational
Mobile Services [cf-ap20] ? Operational
Brazil (São Paulo) [cf-br10] Operational
All Advisories [cf-br10] ? Operational
Region Access [cf-br10] ? Operational
Lifecycle Management [cf-br10] ? Operational
Mobile Services [cf-br10] ? Operational
Brazil (São Paulo) [neo-br1] Operational
All Advisories [neo-br1] ? Operational
Region Access [neo-br1] ? Operational
Cloud Cockpit [neo-br1] ? Operational
Lifecycle Management [neo-br1] ? Operational
Web IDE [neo-br1] ? Operational
Portal Service [neo-br1] ? Operational
Mobile Services [neo-br1] ? Operational
Canada (Montreal) [cf-ca10] Operational
All Advisories [cf-ca10] ? Operational
Region Access [cf-ca10] ? Operational
Lifecycle Management [cf-ca10] ? Operational
Canada (Toronto) [neo-ca1] Operational
All Advisories [neo-ca1] ? Operational
Region Access [neo-ca1] ? Operational
Cloud Cockpit [neo-ca1] ? Operational
Lifecycle Management [neo-ca1] ? Operational
Web IDE [neo-ca1] ? Operational
Portal Service [neo-ca1] ? Operational
Mobile Services [neo-ca1] ? Operational
China (Shanghai) [neo-cn1] Operational
All Advisories [neo-cn1] ? Operational
Region Access [neo-cn1] ? Operational
Cloud Cockpit [neo-cn1] ? Operational
Lifecycle Management [neo-cn1] ? Operational
Web IDE [neo-cn1] ? Operational
Portal Service [neo-cn1] ? Operational
Mobile Services [neo-cn1] ? Operational
Europe (Amsterdam) [neo-eu3] Operational
All Advisories [neo-eu3] ? Operational
Region Access [neo-eu3] ? Operational
Cloud Cockpit [neo-eu3] ? Operational
Lifecycle Management [neo-eu3] ? Operational
Web IDE [neo-eu3] ? Operational
Portal Service [neo-eu3] ? Operational
Mobile Services [neo-eu3] ? Operational
Europe (Frankfurt) [cf-eu10] Operational
All Advisories [cf-eu10] ? Operational
Region Access [cf-eu10] ? Operational
Lifecycle Management [cf-eu10] ? Operational
Portal Service [cf-eu10] ? Operational
Mobile Services [cf-eu10] ? Operational
Europe (Frankfurt) [neo-eu2] Operational
All Advisories [neo-eu2] Operational
Region Access [neo-eu2] ? Operational
Cloud Cockpit [neo-eu2] ? Operational
Lifecycle Management [neo-eu2] ? Operational
Web IDE [neo-eu2] ? Operational
Portal Service [neo-eu2] ? Operational
Mobile Services [neo-eu2] ? Operational
Europe (Netherlands) [cf-eu20] Operational
All Advisories [cf-eu20] ? Operational
Region Access [cf-eu20] ? Operational
Lifecycle Management [cf-eu20] ? Operational
Europe (Rot) [neo-eu1] Operational
All Advisories [neo-eu1] Operational
Region Access [neo-eu1] ? Operational
Cloud Cockpit [neo-eu1] ? Operational
Lifecycle Management [neo-eu1] ? Operational
Web IDE [neo-eu1] ? Operational
Portal Service [neo-eu1] ? Operational
Mobile Services [neo-eu1] ? Operational
Japan (Tokyo) [cf-jp10] Operational
All Advisories [cf-jp10] ? Operational
Region Access [cf-jp10] ? Operational
Lifecycle Management [cf-jp10] ? Operational
Mobile Services [cf-jp10] ? Operational
Japan (Tokyo) [cf-jp20] Operational
All Advisories [cf-jp20] ? Operational
Region Access [cf-jp20] ? Operational
Lifecycle Management [cf-jp20] ? Operational
Mobile Services [cf-jp20] ? Operational
Portal Service [cf-jp20] ? Operational
Japan (Tokyo) [neo-jp1] Operational
All Advisories [neo-jp1] ? Operational
Region Access [neo-jp1] ? Operational
Cloud Cockpit [neo-jp1] ? Operational
Lifecycle Management [neo-jp1] ? Operational
Web IDE [neo-jp1] ? Operational
Portal Service [neo-jp1] ? Operational
Mobile Services [neo-jp1] ? Operational
Singapore [cf-ap11] Operational
All Advisories [cf-ap11] ? Operational
Region Access [cf-ap11] ? Operational
Lifecycle Management [cf-ap11] ? Operational
Mobile Services [cf-ap11] ? Operational
Singapore [cf-ap21] Operational
All Advisories [cf-ap21] ? Operational
Region Access [cf-ap21] ? Operational
Lifecycle Management [cf-ap21] ? Operational
Portal Service [cf-ap21] ? Operational
Mobile Services [cf-ap21] ? Operational
South Korea (Seoul) [cf-ap12] Operational
All Advisories [cf-ap12] ? Operational
Region Access [cf-ap12] ? Operational
Lifecycle Management [cf-ap12] ? Operational
Mobile Services [cf-ap12] ? Operational
Portal Service [cf-ap12] ? Operational
KSA (Riyadh) [neo-sa1] Operational
All Advisories [neo-sa1] ? Operational
Region Access [neo-sa1] ? Operational
Cloud Cockpit [neo-sa1] ? Operational
Lifecycle Management [neo-sa1] ? Operational
Web IDE [neo-sa1] ? Operational
Portal Service [neo-sa1] ? Operational
Mobile Services [neo-sa1] ? Operational
Russia (Moscow) [neo-ru1] Operational
All Advisories [neo-ru1] ? Operational
Region Access [neo-ru1] ? Operational
Cloud Cockpit [neo-ru1] ? Operational
Lifecycle Management [neo-ru1] ? Operational
Web IDE [neo-ru1] ? Operational
Portal Service [neo-ru1] ? Operational
Mobile Services [neo-ru1] ? Operational
UAE (Dubai) [neo-ae1] Operational
All Advisories [neo-ae1] ? Operational
Region Access [neo-ae1] ? Operational
Cloud Cockpit [neo-ae1] ? Operational
Lifecycle Management [neo-ae1] ? Operational
Web IDE [neo-ae1] ? Operational
Portal Service [neo-ae1] ? Operational
Mobile Services [neo-ae1] ? Operational
US East (Ashburn) [neo-us1] Operational
All Advisories [neo-us1] ? Operational
Region Access [neo-us1] ? Operational
Cloud Cockpit [neo-us1] ? Operational
Lifecycle Management [neo-us1] ? Operational
Web IDE [neo-us1] ? Operational
Portal Service [neo-us1] ? Operational
Mobile Services [neo-us1] ? Operational
US East (Sterling) [neo-us3] Operational
All Advisories [neo-us3] ? Operational
Region Access [neo-us3] ? Operational
Cloud Cockpit [neo-us3] ? Operational
Lifecycle Management [neo-us3] ? Operational
Web IDE [neo-us3] ? Operational
Portal Service [neo-us3] ? Operational
Mobile Services [neo-us3] ? Operational
US Central (IA) [cf-us30] Operational
All Advisories [cf-us30] ? Operational
Region Access [cf-us30] ? Operational
Lifecycle Management [cf-us30] ? Operational
US East (VA) [cf-us10] Operational
All Advisories [cf-us10] ? Operational
Region Access [cf-us10] ? Operational
Lifecycle Management [cf-us10] ? Operational
Portal Service [cf-us10] ? Operational
Mobile Services [cf-us10] ? Operational
US East (VA) [cf-us21] Operational
All Advisories [cf-us21] ? Operational
Region Access [cf-us21] ? Operational
Lifecycle Management [cf-us21] ? Operational
Portal Service [cf-us21] ? Operational
Mobile Services [cf-us21] ? Operational
US West (Chandler) [neo-us2] Operational
All Advisories [neo-us2] ? Operational
Region Access [neo-us2] ? Operational
Cloud Cockpit [neo-us2] ? Operational
Lifecycle Management [neo-us2] ? Operational
Web IDE [neo-us2] ? Operational
Portal Service [neo-us2] ? Operational
Mobile Services [neo-us2] ? Operational
US West (Colorado) [neo-us4] Operational
All Advisories [neo-us4] ? Operational
Region Access [neo-us4] ? Operational
Cloud Cockpit [neo-us4] ? Operational
Lifecycle Management [neo-us4] ? Operational
Web IDE [neo-us4] ? Operational
Portal Service [neo-us4] ? Operational
Mobile Services [neo-us4] ? Operational
US West (WA) [cf-us20] Operational
All Advisories [cf-us20] ? Operational
Region Access [cf-us20] ? Operational
Lifecycle Management [cf-us20] ? Operational
Identity Authentication Operational
SAP ID Service (accounts.sap.com) Operational
Identity Authentication - Australia ? Operational
Identity Authentication - Brazil ? Operational
Identity Authentication - Canada ? Operational
Identity Authentication - China ? Operational
Identity Authentication - Europe ? Operational
Identity Authentication - Frankfurt ? Operational
Identity Authentication - Japan ? Operational
Identity Authentication - North America (East) ? Operational
Identity Authentication - Russia ? Operational
Identity Authentication - Saudi Arabia ? Operational
Identity Authentication - South Korea ? Operational
Identity Authentication - Singapore ? Operational
Identity Authentication - United Arab Emirates ? Operational
Identity Authentication - US West 2 ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
A network hardware upgrade that targets improved stability will be applied in the US West (Chandler) [neo-us2] region of SAP Business Technology Platform, starting from 10 Oct 2021, 04:00 UTC till 10 Oct 2021, 05:00 UTC.
This maintenance activity is intended to prevent potential network capacity issues and increase network resilience.

During this timeframe, customers may experience intermittent issues with accessing their applications and performing life-cycle operations
Posted on Sep 13, 06:16 UTC
Past Incidents
Sep 19, 2021

No incidents reported today.

Sep 18, 2021

No incidents reported.

Sep 17, 2021
Resolved - Service has been restored as of approximately 23:16 UTC on 17 Sep 2021.

Impact (Updated):
- Lifecycle management operations for Java applications cannot be executed (from 22:33 UTC on 17 Sep 2021 to 23:12 UTC on 17 Sep 2021)
- Destinations and mail addresses cannot be configured (from 22:34 UTC on 17 Sep 2021 to 23:11 UTC on 17 Sep 2021)
- Lifecycle operations for HTML5 applications are not possible (from 22:34 UTC on 17 Sep 2021 to 23:11 UTC on 17 Sep 2021)
- Application and database monitoring is unavailable (from 22:33 UTC on 17 Sep 2021 to 23:10 UTC on 17 Sep 2021)
- Forms by Adobe is unavailable (from 22:34 UTC on 17 Sep 2021 to 23:11 UTC on 17 Sep 2021)
- Mobile Services is unavailable (from 22:33 UTC on 17 Sep 2021 to 23:13 UTC on 17 Sep 2021)
Sep 17, 23:45 UTC
Update - Service is restored since 23:16 UTC on 17 Sep 2021 and we are monitoring to ensure stability.
Sep 17, 23:22 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- Lifecycle management operations for Java applications cannot be executed (since 22:33 UTC on 17 Sep 2021)
- Destinations and mail addresses cannot be configured (since 22:34 UTC on 17 Sep 2021)
- Lifecycle operations for HTML5 applications are not possible (since 22:34 UTC on 17 Sep 2021)
- Application and database monitoring is unavailable (since 22:33 UTC on 17 Sep 2021)
- Forms by Adobe is unavailable (since 22:34 UTC on 17 Sep 2021)
- Mobile Services is unavailable (since 22:33 UTC on 17 Sep 2021)
Sep 17, 23:06 UTC
Identified - Since approximately 22:33 UTC on 17 Sep 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Russia (Moscow) [neo-ru1]

Impact:
- Lifecycle management operations for Java applications cannot be executed (since 22:33 UTC on 17 Sep 2021)
- Destinations and mail addresses cannot be configured (since 22:34 UTC on 17 Sep 2021)
- Lifecycle operations for HTML5 applications are not possible (since 22:34 UTC on 17 Sep 2021)
- Application and database monitoring is unavailable (since 22:33 UTC on 17 Sep 2021)
- Forms by Adobe is unavailable (since 22:34 UTC on 17 Sep 2021)
- Mobile Services is unavailable (since 22:33 UTC on 17 Sep 2021)
Sep 17, 22:52 UTC
Resolved - After further investigation we have determined there was no customer impact.
Sep 17, 15:14 UTC
Update - After further investigation, we believe there is no impact for customers. We are now checking to confirm this.
Sep 17, 14:49 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- Lifecycle management operations for Java applications cannot be executed
--- [neo-ca1] since 14:05 UTC on 17 Sep 2021
--- [neo-eu1] since 14:06 UTC on 17 Sep 2021
--- [neo-eu2] since 14:05 UTC on 17 Sep 2021
--- [neo-br1] since 14:06 UTC on 17 Sep 2021
--- [neo-us1] since 14:06 UTC on 17 Sep 2021
--- [neo-us2] since 14:06 UTC on 17 Sep 2021
--- [neo-us4] since 14:05 UTC on 17 Sep 2021
--- [neo-us3] since 14:06 UTC on 17 Sep 2021
--- [neo-eu3] since 14:05 UTC on 17 Sep 2021
--- [neo-ae1] since 14:06 UTC on 17 Sep 2021
--- [neo-sa1] since 14:07 UTC on 17 Sep 2021
--- [neo-jp1] since 14:05 UTC on 17 Sep 2021
--- [neo-ap1] since 14:05 UTC on 17 Sep 2021
--- [neo-ru1] since 14:05 UTC on 17 Sep 2021
--- [neo-cn1] since 14:07 UTC on 17 Sep 2021
- Proxy mappings cannot be created or changed
--- [neo-eu1] since 14:30 UTC on 17 Sep 2021
--- [neo-eu2] since 14:23 UTC on 17 Sep 2021
--- [neo-br1] since 14:30 UTC on 17 Sep 2021
--- [neo-us1] since 14:28 UTC on 17 Sep 2021
--- [neo-us2] since 14:30 UTC on 17 Sep 2021
--- [neo-us4] since 14:25 UTC on 17 Sep 2021
--- [neo-us3] since 14:28 UTC on 17 Sep 2021
--- [neo-eu3] since 14:30 UTC on 17 Sep 2021
--- [neo-ae1] since 14:28 UTC on 17 Sep 2021
--- [neo-sa1] since 14:28 UTC on 17 Sep 2021
--- [neo-jp1] since 14:21 UTC on 17 Sep 2021
--- [neo-ap1] since 14:25 UTC on 17 Sep 2021
--- [neo-ru1] since 14:26 UTC on 17 Sep 2021
--- [neo-cn1] since 14:23 UTC on 17 Sep 2021
Sep 17, 14:39 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- Lifecycle management operations for Java applications cannot be executed
--- [neo-ca1] since 14:05 UTC on 17 Sep 2021
--- [neo-eu1] since 14:06 UTC on 17 Sep 2021
--- [neo-eu2] since 14:05 UTC on 17 Sep 2021
--- [neo-br1] since 14:06 UTC on 17 Sep 2021
--- [neo-us1] since 14:06 UTC on 17 Sep 2021
--- [neo-us2] since 14:06 UTC on 17 Sep 2021
--- [neo-us4] since 14:05 UTC on 17 Sep 2021
--- [neo-us3] since 14:06 UTC on 17 Sep 2021
--- [neo-eu3] since 14:05 UTC on 17 Sep 2021
--- [neo-ae1] since 14:06 UTC on 17 Sep 2021
--- [neo-sa1] since 14:07 UTC on 17 Sep 2021
--- [neo-jp1] since 14:05 UTC on 17 Sep 2021
--- [neo-ap1] since 14:05 UTC on 17 Sep 2021
--- [neo-ru1] since 14:05 UTC on 17 Sep 2021
--- [neo-cn1] since 14:07 UTC on 17 Sep 2021
- Proxy mappings cannot be created or changed
--- [neo-eu2] since 14:23 UTC on 17 Sep 2021
--- [neo-us4] since 14:25 UTC on 17 Sep 2021
--- [neo-jp1] since 14:21 UTC on 17 Sep 2021
--- [neo-ap1] since 14:25 UTC on 17 Sep 2021
--- [neo-cn1] since 14:23 UTC on 17 Sep 2021
Sep 17, 14:31 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Sep 17, 14:27 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- Lifecycle management operations for Java applications cannot be executed
--- [neo-ca1] since 14:05 UTC on 17 Sep 2021
--- [neo-eu1] since 14:06 UTC on 17 Sep 2021
--- [neo-eu2] since 14:05 UTC on 17 Sep 2021
--- [neo-br1] since 14:06 UTC on 17 Sep 2021
--- [neo-us1] since 14:06 UTC on 17 Sep 2021
--- [neo-us2] since 14:06 UTC on 17 Sep 2021
--- [neo-us4] since 14:05 UTC on 17 Sep 2021
--- [neo-us3] since 14:06 UTC on 17 Sep 2021
--- [neo-eu3] since 14:05 UTC on 17 Sep 2021
--- [neo-ae1] since 14:06 UTC on 17 Sep 2021
--- [neo-sa1] since 14:07 UTC on 17 Sep 2021
--- [neo-jp1] since 14:05 UTC on 17 Sep 2021
--- [neo-ap1] since 14:05 UTC on 17 Sep 2021
--- [neo-ru1] since 14:05 UTC on 17 Sep 2021
--- [neo-cn1] since 14:07 UTC on 17 Sep 2021
Sep 17, 14:22 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- Lifecycle management operations for Java applications cannot be executed
--- [neo-ca1] since 14:05 UTC on 17 Sep 2021
--- [neo-eu1] since 14:06 UTC on 17 Sep 2021
--- [neo-eu2] since 14:05 UTC on 17 Sep 2021
--- [neo-br1] since 14:06 UTC on 17 Sep 2021
--- [neo-us1] since 14:06 UTC on 17 Sep 2021
--- [neo-us2] since 14:06 UTC on 17 Sep 2021
--- [neo-us4] since 14:05 UTC on 17 Sep 2021
--- [neo-us3] since 14:06 UTC on 17 Sep 2021
--- [neo-eu3] since 14:05 UTC on 17 Sep 2021
--- [neo-ae1] since 14:06 UTC on 17 Sep 2021
--- [neo-sa1] since 14:07 UTC on 17 Sep 2021
--- [neo-jp1] since 14:05 UTC on 17 Sep 2021
--- [neo-ap1] since 14:05 UTC on 17 Sep 2021
--- [neo-ru1] since 14:05 UTC on 17 Sep 2021
--- [neo-cn1] since 14:07 UTC on 17 Sep 2021
Sep 17, 14:20 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- Lifecycle management operations for Java applications cannot be executed
--- [neo-ca1] since 14:05 UTC on 17 Sep 2021
--- [neo-eu1] since 14:06 UTC on 17 Sep 2021
--- [neo-eu2] since 14:05 UTC on 17 Sep 2021
--- [neo-br1] since 14:06 UTC on 17 Sep 2021
--- [neo-us1] since 14:06 UTC on 17 Sep 2021
--- [neo-us2] since 14:06 UTC on 17 Sep 2021
--- [neo-us4] since 14:05 UTC on 17 Sep 2021
--- [neo-us3] since 14:06 UTC on 17 Sep 2021
--- [neo-eu3] since 14:05 UTC on 17 Sep 2021
--- [neo-ae1] since 14:06 UTC on 17 Sep 2021
--- [neo-sa1] since 14:07 UTC on 17 Sep 2021
--- [neo-jp1] since 14:05 UTC on 17 Sep 2021
--- [neo-ap1] since 14:05 UTC on 17 Sep 2021
--- [neo-ru1] since 14:05 UTC on 17 Sep 2021
--- [neo-cn1] since 14:07 UTC on 17 Sep 2021
Sep 17, 14:18 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Regions (Updated):
- Australia (Sydney) [neo-ap1]
- Brazil (São Paulo) [neo-br1]
- Canada (Toronto) [neo-ca1]
- China (Shanghai) [neo-cn1]
- Europe (Amsterdam) [neo-eu3]
- Europe (Frankfurt) [neo-eu2]
- Europe (Rot) [neo-eu1]
- Japan (Tokyo) [neo-jp1]
- KSA (Riyadh) [neo-sa1]
- Russia (Moscow) [neo-ru1]
- UAE (Dubai) [neo-ae1]
- US East (Ashburn) [neo-us1]
- US East (Sterling) [neo-us3]
- US West (Chandler) [neo-us2]
- US West (Colorado Springs) [neo-us4]

Impact (Updated):
- Lifecycle management operations for Java applications cannot be executed
--- [neo-ca1] since 14:05 UTC on 17 Sep 2021
--- [neo-eu1] since 14:06 UTC on 17 Sep 2021
--- [neo-eu2] since 14:05 UTC on 17 Sep 2021
--- [neo-br1] since 14:06 UTC on 17 Sep 2021
--- [neo-us1] since 14:06 UTC on 17 Sep 2021
--- [neo-us2] since 14:06 UTC on 17 Sep 2021
--- [neo-us4] since 14:05 UTC on 17 Sep 2021
--- [neo-us3] since 14:06 UTC on 17 Sep 2021
--- [neo-eu3] since 14:05 UTC on 17 Sep 2021
--- [neo-ae1] since 14:06 UTC on 17 Sep 2021
--- [neo-sa1] since 14:07 UTC on 17 Sep 2021
--- [neo-jp1] since 14:05 UTC on 17 Sep 2021
--- [neo-ap1] since 14:05 UTC on 17 Sep 2021
--- [neo-ru1] since 14:05 UTC on 17 Sep 2021
--- [neo-cn1] since 14:07 UTC on 17 Sep 2021
Sep 17, 14:15 UTC
Identified - Since approximately 14:05 UTC on 17 Sep 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Australia (Sydney) [neo-ap1]
- Brazil (São Paulo) [neo-br1]
- Canada (Toronto) [neo-ca1]
- Europe (Amsterdam) [neo-eu3]
- Europe (Frankfurt) [neo-eu2]
- Europe (Rot) [neo-eu1]
- Japan (Tokyo) [neo-jp1]
- KSA (Riyadh) [neo-sa1]
- Russia (Moscow) [neo-ru1]
- UAE (Dubai) [neo-ae1]
- US East (Ashburn) [neo-us1]
- US East (Sterling) [neo-us3]
- US West (Chandler) [neo-us2]
- US West (Colorado Springs) [neo-us4]

Impact:
- Lifecycle management operations for Java applications cannot be executed
--- [neo-ca1] since 14:05 UTC on 17 Sep 2021
--- [neo-eu1] since 14:06 UTC on 17 Sep 2021
--- [neo-eu2] since 14:05 UTC on 17 Sep 2021
--- [neo-br1] since 14:06 UTC on 17 Sep 2021
--- [neo-us1] since 14:06 UTC on 17 Sep 2021
--- [neo-us2] since 14:06 UTC on 17 Sep 2021
--- [neo-us4] since 14:05 UTC on 17 Sep 2021
--- [neo-us3] since 14:06 UTC on 17 Sep 2021
--- [neo-eu3] since 14:05 UTC on 17 Sep 2021
--- [neo-ae1] since 14:06 UTC on 17 Sep 2021
--- [neo-sa1] since 14:07 UTC on 17 Sep 2021
--- [neo-jp1] since 14:05 UTC on 17 Sep 2021
--- [neo-ap1] since 14:05 UTC on 17 Sep 2021
--- [neo-ru1] since 14:05 UTC on 17 Sep 2021
Sep 17, 14:13 UTC
Sep 16, 2021

No incidents reported.

Sep 15, 2021
Resolved - Service has been restored as of approximately 02:30 UTC on 15 Sep 2021.
Sep 15, 02:51 UTC
Identified - Since approximately 02:18 UTC on 15 Sep 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Frankfurt) [neo-eu2]

Impact:
- Web IDE Full-Stack is unavailable
Sep 15, 02:31 UTC
Sep 14, 2021
Resolved - Service has been restored as of approximately 15:06 UTC on 14 Sep 2021.
Sep 14, 15:30 UTC
Update - Service is restored since 15:06 UTC on 14 Sep 2021 and we are monitoring to ensure stability.

Impact (Updated):
- Lifecycle management operations cannot be executed (from 14:35 UTC on 14 Sep 2021 to 15:06 UTC on 14 Sep 2021)
- Credential Store service is unavailable (from 14:56 UTC on 14 Sep 2021 to 15:03 UTC on 14 Sep 2021)
Sep 14, 15:10 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- Lifecycle management operations cannot be executed
- Credential Store service instances cannot be created or modified
Sep 14, 15:03 UTC
Identified - Since approximately 14:35 UTC on 14 Sep 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Frankfurt) [cf-eu10]

Impact:
- Lifecycle management operations cannot be executed
Sep 14, 15:00 UTC
Sep 13, 2021
Resolved - Service has been restored as of approximately 13:13 UTC on 13 Sep 2021.
Sep 13, 13:27 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- Mobile Services functionality is available, however the usage of the mobile card could be affected
- Workzone is available, but with potential restricted usage
Sep 13, 12:20 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- Mobile Services functionality is unavailable
- Mobile cards usage could be affected
- Workzone could be unavailable for customer use
Sep 13, 12:04 UTC
Identified - Since approximately 11:31 UTC on 13 Sep 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Singapore [cf-ap11]

Impact:
- Mobile Services functionality is unavailable
- Mobile cards usage could be affected
Sep 13, 11:59 UTC
Resolved - Service has been restored as of approximately 08:02 UTC on 13 Sep 2021.
Sep 13, 08:20 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- Feature Flags all behave as though they are off (since 07:51 UTC on 13 Sep 2021)
- Initial logins to applications protected by Authorization & Trust Management (XSUAA) may be unsuccessful (from 07:46 UTC on 13 Sep 2021 to 07:55 UTC on 13 Sep 2021)
- Lifecycle management of subaccounts and application subscriptions may not be possible (from 07:46 UTC on 13 Sep 2021 to 07:55 UTC on 13 Sep 2021)
Sep 13, 08:01 UTC
Identified - Since approximately 07:46 UTC on 13 Sep 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Frankfurt) [cf-eu10]

Impact:
- Initial logins to applications protected by Authorization & Trust Management (XSUAA) may be unsuccessful
- Lifecycle management of subaccounts and application subscriptions may not be possible
Sep 13, 07:57 UTC
Sep 12, 2021
Resolved - Service has been restored as of approximately 10:47 UTC on 12 Sep 2021.
Sep 12, 14:11 UTC
Update - Service is restored since 10:47 UTC on 12 Sep 2021 and we are monitoring to ensure stability.
Sep 12, 11:04 UTC
Identified - Since approximately 10:13 UTC on 12 Sep 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US West (Colorado Springs) [neo-us4]

Impact:
- A general disruption is impacting the availability of applications and services
Sep 12, 10:24 UTC
Resolved - Service has been restored as of approximately 09:29 UTC on 12 Sep 2021.
Sep 12, 10:13 UTC
Update - Service is restored since 09:29 UTC on 12 Sep 2021 and we are monitoring to ensure stability.
Sep 12, 09:43 UTC
Identified - Since approximately 09:12 UTC on 12 Sep 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US West (Colorado Springs) [neo-us4]

Impact:
- A general disruption is impacting the availability of applications and services
Sep 12, 09:42 UTC
Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021
Resolved - Service has been restored as of approximately 12:19 UTC on 09 Sep 2021.
Sep 9, 12:31 UTC
Update - Service is restored since 12:19 UTC on 09 Sep 2021 and we are monitoring to ensure stability.
Sep 9, 12:21 UTC
Identified - Since approximately 11:12 UTC on 09 Sep 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- China East 2 (Shanghai) [cf-cn40]

Impact:
- Connectivity to service might be failing in event/messaging applications and scenarios Sending & Receiving events/messages might not work
Sep 9, 11:28 UTC
Sep 8, 2021

No incidents reported.

Sep 7, 2021
Resolved - Service has been restored as of approximately 13:35 UTC on 07 Sep 2021.
Sep 7, 13:48 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Sep 7, 13:23 UTC
Identified - Since approximately 12:23 UTC on 07 Sep 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Frankfurt) [neo-eu2]

Impact:
- Lifecycle management operations for Java applications cannot be executed
Sep 7, 12:32 UTC
Resolved - Service has been restored as of approximately 12:18 UTC on 07 Sep 2021.
Sep 7, 12:29 UTC
Update - Service is restored since 12:18 UTC on 07 Sep 2021 and we are monitoring to ensure stability.
Sep 7, 12:25 UTC
Identified - Since approximately 12:06 UTC on 07 Sep 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Frankfurt) [neo-eu2]

Impact:
- OAuth/platform tokens cannot be validated or created
Sep 7, 12:18 UTC
Sep 6, 2021
Resolved - Service has been restored as of approximately 11:06 UTC on 06 Sep 2021.
Sep 6, 11:34 UTC
Update - Service is restored since 11:06 UTC on 06 Sep 2021 and we are monitoring to ensure stability.
Sep 6, 11:18 UTC
Identified - Since approximately 09:57 UTC on 06 Sep 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Netherlands) [cf-eu20]

Impact:
- Application Autoscaler scaling is unavailable
Sep 6, 10:31 UTC
Sep 5, 2021

No incidents reported.