Identified - Since approximately 15:30 UTC on 16 Nov 2018, customers may have experienced a disruption on the SAP Cloud Platform Cloud Foundry Environment. Engineers are working to restore service and updates will be provided as events warrant.
Regions:
- Europe (Rot) [cf-eu1]
Impact:
- Lifecycle operations for Cloud Foundry applications, as well as connections to existing service instances are currently impacted
Nov 16, 17:30 UTC
Regions:
- Europe (Rot) [cf-eu1]
Impact:
- Lifecycle operations for Cloud Foundry applications, as well as connections to existing service instances are currently impacted
Nov 16, 17:30 UTC
About This Site
This page provides an overview of the current service availability of the SAP Cloud Platform.
Disclaimer: Please note that the status information displayed on this page reflects the general platform status. The status of your individual service experience may differ from this one due to differences in your particular setup. Also, SAP may change structure or content of this page at any time. The Service Level Agreement by SAP is here - this is the sole commitment. No side agreements or other quasi contractual commitments should be made on this site. Terms and conditions by StatusPage apply.
Australia (Sydney) [neo-ap1]
Operational
All Advisories [neo-ap1]
?
Operational
Region Access [neo-ap1]
?
Operational
Cloud Cockpit [neo-ap1]
?
Operational
Lifecycle Management [neo-ap1]
?
Operational
Web IDE [neo-ap1]
?
Operational
Portal Service [neo-ap1]
?
Operational
Australia (Sydney) [cf-ap10]
Operational
All Advisories [cf-ap10]
?
Operational
Region Access [cf-ap10]
?
Operational
Lifecycle Management [cf-ap10]
?
Operational
Brazil (São Paulo) [cf-br10]
Operational
All Advisories [cf-br10]
?
Operational
Region Access [cf-br10]
?
Operational
Lifecycle Management [cf-br10]
?
Operational
Brazil (São Paulo) [neo-br1]
Operational
All Advisories [neo-br1]
?
Operational
Region Access [neo-br1]
?
Operational
Cloud Cockpit [neo-br1]
?
Operational
Lifecycle Management [neo-br1]
?
Operational
Web IDE [neo-br1]
?
Operational
Portal Service [neo-br1]
?
Operational
Canada (Toronto) [neo-ca1]
Operational
All Advisories [neo-ca1]
?
Operational
Region Access [neo-ca1]
?
Operational
Cloud Cockpit [neo-ca1]
?
Operational
Lifecycle Management [neo-ca1]
?
Operational
Web IDE [neo-ca1]
?
Operational
Portal Service [neo-ca1]
?
Operational
China (Shanghai) [neo-cn1]
Operational
All Advisories [neo-cn1]
?
Operational
Region Access [neo-cn1]
?
Operational
Cloud Cockpit [neo-cn1]
?
Operational
Lifecycle Management [neo-cn1]
?
Operational
Web IDE [neo-cn1]
?
Operational
Portal Service [neo-cn1]
?
Operational
Europe (Amsterdam) [neo-eu3]
Operational
All Advisories [neo-eu3]
?
Operational
Region Access [neo-eu3]
?
Operational
Cloud Cockpit [neo-eu3]
?
Operational
Lifecycle Management [neo-eu3]
?
Operational
Web IDE [neo-eu3]
?
Operational
Portal Service [neo-eu3]
?
Operational
Europe (Frankfurt) [cf-eu10]
Operational
All Advisories [cf-eu10]
?
Operational
Region Access [cf-eu10]
?
Operational
Lifecycle Management [cf-eu10]
?
Operational
Europe (Frankfurt) [neo-eu2]
Operational
All Advisories [neo-eu2]
Operational
Region Access [neo-eu2]
?
Operational
Cloud Cockpit [neo-eu2]
?
Operational
Lifecycle Management [neo-eu2]
?
Operational
Web IDE [neo-eu2]
?
Operational
Portal Service [neo-eu2]
?
Operational
Europe (Netherlands) [cf-eu20]
Operational
All Advisories [cf-eu20]
?
Operational
Region Access [cf-eu20]
?
Operational
Lifecycle Management [cf-eu20]
?
Operational
Europe (Rot) [neo-eu1]
Operational
All Advisories [neo-eu1]
Operational
Region Access [neo-eu1]
?
Operational
Cloud Cockpit [neo-eu1]
?
Operational
Lifecycle Management [neo-eu1]
?
Operational
Web IDE [neo-eu1]
?
Operational
Portal Service [neo-eu1]
?
Operational
Europe (Rot) [cf-eu1]
Operational
All Advisories [cf-eu1]
?
Operational
Region Access [cf-eu1]
?
Operational
Lifecycle Management [cf-eu1]
?
Operational
Europe (Rot) - Trial [neo-eu1-trial]
Operational
All Advisories [neo-eu1-trial]
?
Operational
Region Access [neo-eu1-trial]
?
Operational
Cloud Cockpit [neo-eu1-trial]
?
Operational
Lifecycle Management [neo-eu1-trial]
?
Operational
Web IDE [neo-eu1-trial]
?
Operational
Portal Service [neo-eu1-trial]
?
Operational
Japan (Tokyo) [cf-jp10]
Operational
All Advisories [cf-jp10]
?
Operational
Region Access [cf-jp10]
?
Operational
Lifecycle Management [cf-jp10]
?
Operational
Japan (Tokyo) [neo-jp1]
Operational
All Advisories [neo-jp1]
?
Operational
Region Access [neo-jp1]
?
Operational
Cloud Cockpit [neo-jp1]
?
Operational
Lifecycle Management [neo-jp1]
?
Operational
Web IDE [neo-jp1]
?
Operational
Portal Service [neo-jp1]
?
Operational
KSA (Riyadh) [neo-sa1]
Operational
All Advisories [neo-sa1]
?
Operational
Region Access [neo-sa1]
?
Operational
Cloud Cockpit [neo-sa1]
?
Operational
Lifecycle Management [neo-sa1]
?
Operational
Web IDE [neo-sa1]
?
Operational
Portal Service [neo-sa1]
?
Operational
Russia (Moscow) [neo-ru1]
Operational
All Advisories [neo-ru1]
?
Operational
Region Access [neo-ru1]
?
Operational
Cloud Cockpit [neo-ru1]
?
Operational
Lifecycle Management [neo-ru1]
?
Operational
Web IDE [neo-ru1]
?
Operational
Portal Service [neo-ru1]
?
Operational
Singapore [cf-ap11]
Operational
All Advisories [cf-ap11]
?
Operational
Region Access [cf-ap11]
?
Operational
Lifecycle Management [cf-ap11]
?
Operational
UAE (Dubai) [neo-ae1]
Operational
All Advisories [neo-ae1]
?
Operational
Region Access [neo-ae1]
?
Operational
Cloud Cockpit [neo-ae1]
?
Operational
Lifecycle Management [neo-ae1]
?
Operational
Web IDE [neo-ae1]
?
Operational
Portal Service [neo-ae1]
?
Operational
US East (Ashburn) [neo-us1]
Operational
All Advisories [neo-us1]
?
Operational
Region Access [neo-us1]
?
Operational
Cloud Cockpit [neo-us1]
?
Operational
Lifecycle Management [neo-us1]
?
Operational
Web IDE [neo-us1]
?
Operational
Portal Service [neo-us1]
?
Operational
US East (Sterling) [neo-us3]
Operational
All Advisories [neo-us3]
?
Operational
Region Access [neo-us3]
?
Operational
Cloud Cockpit [neo-us3]
?
Operational
Lifecycle Management [neo-us3]
?
Operational
Web IDE [neo-us3]
?
Operational
Portal Service [neo-us3]
?
Operational
US Central (IA) [cf-us30]
Operational
All Advisories [cf-us30]
?
Operational
Region Access [cf-us30]
?
Operational
Lifecycle Management [cf-us30]
?
Operational
US East (VA) [cf-us10]
Operational
All Advisories [cf-us10]
?
Operational
Region Access [cf-us10]
?
Operational
Lifecycle Management [cf-us10]
?
Operational
US West (Chandler) [neo-us2]
Operational
All Advisories [neo-us2]
?
Operational
Region Access [neo-us2]
?
Operational
Cloud Cockpit [neo-us2]
?
Operational
Lifecycle Management [neo-us2]
?
Operational
Web IDE [neo-us2]
?
Operational
Portal Service [neo-us2]
?
Operational
Identity Authentication
Operational
SAP ID Service (accounts.sap.com)
Operational
Identity Authentication - Europe
?
Operational
Identity Authentication - US
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Australia (Sydney) [neo-ap1] Planned Network Upgrade
Nov 24, 15:00-19:00 UTC
Between 15:00 and 19:00 UTC on November 24 2018, a network maintenance targeting stability improvement will be applied in the Australia (Sydney) [neo-ap1] region of the SAP Cloud Platform.
During this time, customers will experience disruptions of access to applications and lifecycle operations.
SAP Cloud Platform Operations
Posted on Oct 26, 13:10 UTC
During this time, customers will experience disruptions of access to applications and lifecycle operations.
SAP Cloud Platform Operations
Posted on Oct 26, 13:10 UTC
Japan (Tokyo) [neo-jp1] Planned Network Upgrade
Nov 24, 15:00-19:00 UTC
Between 15:00 and 19:00 UTC on November 24 2018, a network software upgrade targeting stability improvement will be applied in the Japan (Tokyo) [neo-jp1] region of the SAP Cloud Platform.
During this time, customers may experience disruptions of access to applications and lifecycle operations.
SAP Cloud Platform Operations
Posted on Oct 29, 13:58 UTC
During this time, customers may experience disruptions of access to applications and lifecycle operations.
SAP Cloud Platform Operations
Posted on Oct 29, 13:58 UTC
Europe (Amsterdam) [neo-eu3] Planned Network Upgrade
Nov 24, 22:00 - Nov 25, 02:00 UTC
Between November 24 2018 22:00 and November 25 2018 02:00 UTC, a network software upgrade targeting stability improvement will be applied in the Europe (Amsterdam) [neo-eu3] region of the SAP Cloud Platform.
During this time, customers may experience disruptions of access to applications and lifecycle operations.
SAP Cloud Platform Operations
Posted on Oct 29, 14:01 UTC
During this time, customers may experience disruptions of access to applications and lifecycle operations.
SAP Cloud Platform Operations
Posted on Oct 29, 14:01 UTC
[CANCELLED] Europe (Rot) [neo-eu1] Planned Network Upgrade
Nov 24, 22:00 - Nov 25, 02:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Nov 16, 14:45 UTC
Nov 16, 14:45 UTC
Scheduled -
The planned network upgrade has been cancelled.
Between November 24 2018 22:00 and November 25 2018 02:00 UTC, a network upgrade targeting stability improvement will be applied in the Europe (Rot) [neo-eu1] region of the SAP Cloud Platform.
During this time, customers will experience disruptions of access to applications and lifecycle operations.
SAP Cloud Platform Operations
Oct 26, 13:06 UTC
Between November 24 2018 22:00 and November 25 2018 02:00 UTC, a network upgrade targeting stability improvement will be applied in the Europe (Rot) [neo-eu1] region of the SAP Cloud Platform.
During this time, customers will experience disruptions of access to applications and lifecycle operations.
SAP Cloud Platform Operations
Oct 26, 13:06 UTC
US East (Ashburn) [neo-us1] Planned Network Upgrade
Nov 25, 04:00-08:00 UTC
Between 04:00 and 08:00 UTC on November 25 2018, a network upgrade targeting stability improvement will be applied in the US East (Ashburn) [neo-us1] region of the SAP Cloud Platform.
During this time, customers will experience disruptions of access to applications and lifecycle operations.
SAP Cloud Platform Operations
Posted on Oct 26, 13:07 UTC
During this time, customers will experience disruptions of access to applications and lifecycle operations.
SAP Cloud Platform Operations
Posted on Oct 26, 13:07 UTC
US West (Chandler) [neo-us2] Planned Network Upgrade
Nov 25, 04:00-08:00 UTC
Between 04:00 and 08:00 UTC on November 25 2018, a network upgrade targeting stability improvement will be applied in the US West (Chandler) [neo-us2] region of the SAP Cloud Platform.
During this time, customers will experience disruptions of access to applications and lifecycle operations.
SAP Cloud Platform Operations
Posted on Oct 26, 13:08 UTC
During this time, customers will experience disruptions of access to applications and lifecycle operations.
SAP Cloud Platform Operations
Posted on Oct 26, 13:08 UTC
[APJ Region] Planned Upgrade
Dec 7, 14:00-18:00 UTC
On 7 December 2018, 14:00 UTC - 18:00 UTC, an upgrade that targets a change into the authentication method toward the SAP ID service will be applied in the Japan (Tokyo) [cf-jp10], Singapore [cf-ap11], and Australia (Sydney) [cf-ap10] regions of the SAP Cloud Platform.
During this period, customers will not be able to log on via the command line interface or to make calls using the command line interface. Running instances will not be affected.
SAP Cloud Platform Operations
Posted on Nov 9, 15:01 UTC
During this period, customers will not be able to log on via the command line interface or to make calls using the command line interface. Running instances will not be affected.
SAP Cloud Platform Operations
Posted on Nov 9, 15:01 UTC
[APJ Region] Planned Upgrade
Dec 7, 14:00-18:00 UTC
On 7 December 2018, 14:00 UTC - 18:00 UTC, an upgrade that targets enablement of high availability scenarios, databases migration and implementation of security patches will be applied in the China (Shanghai) [neo-cn1], Japan (Tokyo) [neo-jp1], and Australia (Sydney) [neo-ap1] regions of the SAP Cloud Platform.
During this period, customers will experience disruption in the following services:
○ Authentication service
○ Portal service
○ Cloud Cockpit
○ SAP WebIDE service
○ Business Rules service
○ SAP CP Workflow service
○ DomainDB
○ Commercial Infrastructure service
○ Git
○ Persistence service
○ Helium Dispatcher
○ provisioning of new databases
○ lifecycle operations such as starting and stopping applications
SAP Cloud Platform Operations
Posted on Nov 9, 14:38 UTC
During this period, customers will experience disruption in the following services:
○ Authentication service
○ Portal service
○ Cloud Cockpit
○ SAP WebIDE service
○ Business Rules service
○ SAP CP Workflow service
○ DomainDB
○ Commercial Infrastructure service
○ Git
○ Persistence service
○ Helium Dispatcher
○ provisioning of new databases
○ lifecycle operations such as starting and stopping applications
SAP Cloud Platform Operations
Posted on Nov 9, 14:38 UTC
[Americas Region] Planned Upgrade
Dec 8, 04:00-08:00 UTC
On 8 December 2018, 4:00 UTC – 8:00 UTC, an upgrade targeting a database operation system upgrade and change into the authentication method toward the SAP ID service will be applied in the Brazil (Sao Paulo) [cf-br10], US East (VA) [cf-us10], and US Central (IA) [cf-us30] regions of the SAP Cloud Platform.
During this period, the SAP CP Portal service will be unavailable and customers will not be able to log on via command line interface or to make calls using the command line interface. Running instances will not be affected.
SAP Cloud Platform Operations
Posted on Nov 9, 15:09 UTC
During this period, the SAP CP Portal service will be unavailable and customers will not be able to log on via command line interface or to make calls using the command line interface. Running instances will not be affected.
SAP Cloud Platform Operations
Posted on Nov 9, 15:09 UTC
[Americas Region] Planned Upgrade
Dec 8, 04:00-08:00 UTC
Оn 8 December 2018, 4:00 UTC - 8:00 UTC, an upgrade that targets enablement of high availability scenarios and databases migration will be applied in the Canada (Toronto) [neo-ca1], Brazil (São Paulo) [neo-br1], US East (Ashburn) [neo-us1], US West (Chandler) [neo-us2], and US East (Sterling) [neo-us3] regions of the SAP Cloud Platform.
During this period, customers will experience disruption in the following services:
○ Authentication service
○ Portal service
○ Cloud Cockpit
○ SAP WebIDE service
○ Business Rules service
○ SAP CP Workflow service
○ DomainDB
○ Commercial Infrastructure service
○ Git
○ Persistence service
○ Helium Dispatcher
○ provisioning of new databases
○ lifecycle operations such as starting and stopping applications
SAP Cloud Platform Operations
Posted on Nov 9, 14:43 UTC
During this period, customers will experience disruption in the following services:
○ Authentication service
○ Portal service
○ Cloud Cockpit
○ SAP WebIDE service
○ Business Rules service
○ SAP CP Workflow service
○ DomainDB
○ Commercial Infrastructure service
○ Git
○ Persistence service
○ Helium Dispatcher
○ provisioning of new databases
○ lifecycle operations such as starting and stopping applications
SAP Cloud Platform Operations
Posted on Nov 9, 14:43 UTC
US East (Sterling) [neo-us3] – Planned Network Upgrade
Dec 9, 05:00-08:00 UTC
On 9 December 2018, 05:00 UTC - 08:00 UTC, a network software upgrade that targets stability improvement will be applied in the US East (Sterling) [neo-us3] region of the SAP Cloud Platform.
During this time, customers may experience disruptions of access to applications and lifecycle operations.
SAP Cloud Platform Operations
Posted on Nov 9, 12:11 UTC
During this time, customers may experience disruptions of access to applications and lifecycle operations.
SAP Cloud Platform Operations
Posted on Nov 9, 12:11 UTC
[EMEA Regions] Planned Upgrade
Dec 14, 22:00 - Dec 15, 02:00 UTC
Starting from 14 December 2018, 22:00 UTC till 15 December 2018, 2:00 UTC, an upgrade that includes a database operation system upgrade, deployments migration and a change into the authentication method toward the SAP ID service will be applied in the Europe (Rot) [cf-eu1], and Europe (Frankfurt) [cf-eu10] regions of the SAP Cloud Platform.
During this period, SAP CP Portal Service will not be available and customers will not be able to log on via command line interface or to make calls using the command line interface. Running application instances will not be affected.
Customers in the Europe (Frankfurt) [cf-eu10] region using the services Postgres, Redis, MongoDB, RabbitMQ and dependent services like Machine Learning and Digital Payments will experience a downtime of approximately 25 minutes. There will be no data loss.
SAP Cloud Platform Operations
Posted on Nov 9, 15:18 UTC
During this period, SAP CP Portal Service will not be available and customers will not be able to log on via command line interface or to make calls using the command line interface. Running application instances will not be affected.
Customers in the Europe (Frankfurt) [cf-eu10] region using the services Postgres, Redis, MongoDB, RabbitMQ and dependent services like Machine Learning and Digital Payments will experience a downtime of approximately 25 minutes. There will be no data loss.
SAP Cloud Platform Operations
Posted on Nov 9, 15:18 UTC
Europe (Netherlands) [cf-eu20] Planned Upgrade
Dec 14, 22:00 - Dec 15, 02:00 UTC
Starting from 14 December 2018, 22:00 UTC till 15 December 2018, 2:00 UTC, an upgrade that targets a change into the authentication method toward the SAP ID service and a storage upgrade will be applied in the Europe (Netherlands) [cf-eu20] region of the SAP Cloud Platform.
During this period, customers will not be able to log on via command line interface or to make calls using the command line interface. Running application instances will not be affected.
Provisioning or update of Postgres, RabbitMQ, MongoDB and Redis instances for the complete duration of the downtime window will not be possible.
SAP Cloud Platform Operations
Posted on Nov 9, 15:24 UTC
During this period, customers will not be able to log on via command line interface or to make calls using the command line interface. Running application instances will not be affected.
Provisioning or update of Postgres, RabbitMQ, MongoDB and Redis instances for the complete duration of the downtime window will not be possible.
SAP Cloud Platform Operations
Posted on Nov 9, 15:24 UTC
[EMEA Regions] Planned Upgrade
Dec 14, 22:00 - Dec 15, 02:00 UTC
Starting from 14 December 2018, 22:00 UTC till 15 December 2018, 2:00 UTC, an upgrade that targets enablement of high availability scenarios, databases migration and implementation of security patches will be applied in the Europe (Rot) [neo-eu1], Europe (Frankfurt) [neo-eu2], Europe (Amsterdam) [neo-eu3], Russia (Moscow) [neo-ru1], UAE (Dubai) [neo-ae1], and KSA (Riyadh) [neo-sa1] regions of the SAP Cloud Platform.
During this period, customers will experience disruption in the following services:
○ Authentication service
○ Portal service
○ Cloud Cockpit
○ SAP WebIDE service
○ Business Rules service
○ SAP CP Workflow service
○ DomainDB
○ Commercial Infrastructure service
○ Git
○ Persistence service
○ Helium Dispatcher
○ provisioning of new databases
○ lifecycle operations such as starting and stopping applications
SAP Cloud Platform Operations
Posted on Nov 9, 14:51 UTC
During this period, customers will experience disruption in the following services:
○ Authentication service
○ Portal service
○ Cloud Cockpit
○ SAP WebIDE service
○ Business Rules service
○ SAP CP Workflow service
○ DomainDB
○ Commercial Infrastructure service
○ Git
○ Persistence service
○ Helium Dispatcher
○ provisioning of new databases
○ lifecycle operations such as starting and stopping applications
SAP Cloud Platform Operations
Posted on Nov 9, 14:51 UTC
Russia (Moscow) [neo-ru1] Planned Network Upgrade
Dec 15, 22:00 - Dec 16, 02:00 UTC
Starting from 15 December 2018, 22:00 UTC till 16 December 2018, 2:00 UTC, a network software upgrade that targets stability improvement will be applied in the Russia (Moscow) [neo-ru1] region of the SAP Cloud Platform.
During this time, customers may experience disruptions of access to applications and lifecycle operations.
SAP Cloud Platform Operations
Posted on Nov 16, 14:24 UTC
During this time, customers may experience disruptions of access to applications and lifecycle operations.
SAP Cloud Platform Operations
Posted on Nov 16, 14:24 UTC
US West (Chandler) [neo-us2] Planned Network Upgrade
Dec 16, 04:00-08:00 UTC
On 16 December 2018, 04:00 UTC - 08:00 UTC, а network software that targets stability improvement will be applied in the US West (Chandler) [neo-us2] region of the SAP Cloud Platform.
During this time, customers may experience disruptions of access to applications and lifecycle operations.
SAP Cloud Platform Operation
Posted on Nov 16, 14:27 UTC
During this time, customers may experience disruptions of access to applications and lifecycle operations.
SAP Cloud Platform Operation
Posted on Nov 16, 14:27 UTC