All Systems Operational

About This Site

This page provides an overview of the current service availability of the SAP Cloud Platform.

Disclaimer: Please note that the status information displayed on this page reflects the general platform status. The status of your individual service experience may differ from this one due to differences in your particular setup. Also, SAP may change structure or content of this page at any time. The Service Level Agreement by SAP is here - this is the sole commitment. No side agreements or other quasi contractual commitments should be made on this site. Terms and conditions by StatusPage apply.

Australia (Sydney) [neo-ap1] Operational
All Advisories [neo-ap1]   ? Operational
Region Access [neo-ap1]   ? Operational
Cloud Cockpit [neo-ap1]   ? Operational
Lifecycle Management [neo-ap1]   ? Operational
Web IDE [neo-ap1]   ? Operational
Portal Service [neo-ap1]   ? Operational
Australia (Sydney) [cf-ap10] Operational
All Advisories [cf-ap10]   ? Operational
Region Access [cf-ap10]   ? Operational
Lifecycle Management [cf-ap10]   ? Operational
Brazil (São Paulo) [cf-br10] Operational
All Advisories [cf-br10]   ? Operational
Region Access [cf-br10]   ? Operational
Lifecycle Management [cf-br10]   ? Operational
Brazil (São Paulo) [neo-br1] Operational
All Advisories [neo-br1]   ? Operational
Region Access [neo-br1]   ? Operational
Cloud Cockpit [neo-br1]   ? Operational
Lifecycle Management [neo-br1]   ? Operational
Web IDE [neo-br1]   ? Operational
Portal Service [neo-br1]   ? Operational
Canada (Toronto) [neo-ca1] Operational
All Advisories [neo-ca1]   ? Operational
Region Access [neo-ca1]   ? Operational
Cloud Cockpit [neo-ca1]   ? Operational
Lifecycle Management [neo-ca1]   ? Operational
Web IDE [neo-ca1]   ? Operational
Portal Service [neo-ca1]   ? Operational
China (Shanghai) [neo-cn1] Operational
All Advisories [neo-cn1]   ? Operational
Region Access [neo-cn1]   ? Operational
Cloud Cockpit [neo-cn1]   ? Operational
Lifecycle Management [neo-cn1]   ? Operational
Web IDE [neo-cn1]   ? Operational
Portal Service [neo-cn1]   ? Operational
Europe (Amsterdam) [neo-eu3] Operational
All Advisories [neo-eu3]   ? Operational
Region Access [neo-eu3]   ? Operational
Cloud Cockpit [neo-eu3]   ? Operational
Lifecycle Management [neo-eu3]   ? Operational
Web IDE [neo-eu3]   ? Operational
Portal Service [neo-eu3]   ? Operational
Europe (Frankfurt) [cf-eu10] Operational
All Advisories [cf-eu10]   ? Operational
Region Access [cf-eu10]   ? Operational
Lifecycle Management [cf-eu10]   ? Operational
Europe (Frankfurt) [neo-eu2] Operational
All Advisories [neo-eu2]   Operational
Region Access [neo-eu2]   ? Operational
Cloud Cockpit [neo-eu2]   ? Operational
Lifecycle Management [neo-eu2]   ? Operational
Web IDE [neo-eu2]   ? Operational
Portal Service [neo-eu2]   ? Operational
Europe (Netherlands) [cf-eu20] Operational
All Advisories [cf-eu20]   ? Operational
Region Access [cf-eu20]   ? Operational
Lifecycle Management [cf-eu20]   ? Operational
Europe (Rot) [neo-eu1] Operational
All Advisories [neo-eu1]   Operational
Region Access [neo-eu1]   ? Operational
Cloud Cockpit [neo-eu1]   ? Operational
Lifecycle Management [neo-eu1]   ? Operational
Web IDE [neo-eu1]   ? Operational
Portal Service [neo-eu1]   ? Operational
Europe (Rot) [cf-eu1] Operational
All Advisories [cf-eu1]   ? Operational
Region Access [cf-eu1]   ? Operational
Lifecycle Management [cf-eu1]   ? Operational
Europe (Rot) - Trial [neo-eu1-trial] Operational
All Advisories [neo-eu1-trial]   ? Operational
Region Access [neo-eu1-trial]   ? Operational
Cloud Cockpit [neo-eu1-trial]   ? Operational
Lifecycle Management [neo-eu1-trial]   ? Operational
Web IDE [neo-eu1-trial]   ? Operational
Portal Service [neo-eu1-trial]   ? Operational
Japan (Tokyo) [cf-jp10] Operational
All Advisories [cf-jp10]   ? Operational
Region Access [cf-jp10]   ? Operational
Lifecycle Management [cf-jp10]   ? Operational
Japan (Tokyo) [neo-jp1] Operational
All Advisories [neo-jp1]   ? Operational
Region Access [neo-jp1]   ? Operational
Cloud Cockpit [neo-jp1]   ? Operational
Lifecycle Management [neo-jp1]   ? Operational
Web IDE [neo-jp1]   ? Operational
Portal Service [neo-jp1]   ? Operational
KSA (Riyadh) [neo-sa1] Operational
All Advisories [neo-sa1]   ? Operational
Region Access [neo-sa1]   ? Operational
Cloud Cockpit [neo-sa1]   ? Operational
Lifecycle Management [neo-sa1]   ? Operational
Web IDE [neo-sa1]   ? Operational
Portal Service [neo-sa1]   ? Operational
Russia (Moscow) [neo-ru1] Operational
All Advisories [neo-ru1]   ? Operational
Region Access [neo-ru1]   ? Operational
Cloud Cockpit [neo-ru1]   ? Operational
Lifecycle Management [neo-ru1]   ? Operational
Web IDE [neo-ru1]   ? Operational
Portal Service [neo-ru1]   ? Operational
UAE (Dubai) [neo-ae1] Operational
All Advisories [neo-ae1]   ? Operational
Region Access [neo-ae1]   ? Operational
Cloud Cockpit [neo-ae1]   ? Operational
Lifecycle Management [neo-ae1]   ? Operational
Web IDE [neo-ae1]   ? Operational
Portal Service [neo-ae1]   ? Operational
US East (Ashburn) [neo-us1] Operational
All Advisories [neo-us1]   ? Operational
Region Access [neo-us1]   ? Operational
Cloud Cockpit [neo-us1]   ? Operational
Lifecycle Management [neo-us1]   ? Operational
Web IDE [neo-us1]   ? Operational
Portal Service [neo-us1]   ? Operational
US East (Sterling) [neo-us3] Operational
All Advisories [neo-us3]   ? Operational
Region Access [neo-us3]   ? Operational
Cloud Cockpit [neo-us3]   ? Operational
Lifecycle Management [neo-us3]   ? Operational
Web IDE [neo-us3]   ? Operational
Portal Service [neo-us3]   ? Operational
US Central (IA) [cf-us30] Operational
All Advisories [cf-us30]   ? Operational
Region Access [cf-us30]   ? Operational
Lifecycle Management [cf-us30]   ? Operational
US East (VA) [cf-us10] Operational
All Advisories [cf-us10]   ? Operational
Region Access [cf-us10]   ? Operational
Lifecycle Management [cf-us10]   ? Operational
US West (Chandler) [neo-us2] Operational
All Advisories [neo-us2]   ? Operational
Region Access [neo-us2]   ? Operational
Cloud Cockpit [neo-us2]   ? Operational
Lifecycle Management [neo-us2]   ? Operational
Web IDE [neo-us2]   ? Operational
Portal Service [neo-us2]   ? Operational
Identity Authentication Operational
SAP ID Service (accounts.sap.com)   Operational
Identity Authentication - Europe   ? Operational
Identity Authentication - US   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
US East (Sterling) [neo-us3] – Planned Network Upgrade Oct 21, 04:00-07:00 UTC
Between 04:00 and 07:00 UTC on October 21, a network maintenance targeting stability improvement will be applied in the US East (Sterling) [neo-us3] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.

SAP Cloud Platform Operations
Posted on Sep 23, 13:04 UTC
US East (Ashburn) [neo-us1] Planned Network Upgrade Oct 28, 04:00-08:00 UTC
Between 04:00 and 08:00 UTC on October 28 2018, a network upgrade targeting strategic performance improvement will be applied in the US East (Ashburn) [neo-us1] region of the SAP Cloud Platform.

During this time, customers will experience sporadic disruptions of applications access, data management and lifecycle operations.

SAP Cloud Platform Operations
Posted on Oct 1, 08:45 UTC
Australia (Sydney) [neo-ap1] Planned Network Upgrade Nov 10, 15:00-18:00 UTC
Between 15:00 and 18:00 UTC on November 10 2018, a network maintenance targeting stability improvement will be applied in the Australia (Sydney) [neo-ap1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions on outgoing non-proxy traffic.

SAP Cloud Platform Operations
Posted on Oct 12, 13:29 UTC
Russia (Moscow) [neo-ru1] Planned Network Upgrade Nov 10, 23:00 - Nov 11, 02:00 UTC
Between November 10 2018 23:00 and November 11 2018 02:00 UTC, a network upgrade targeting stability improvement will be applied in the Russia (Moscow) [neo-ru1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.

SAP Cloud Platform Operations
Posted on Oct 12, 13:24 UTC
US West (Chandler) [neo-us2] Planned Network Upgrade Nov 11, 04:00-08:00 UTC
Between 04:00 and 08:00 UTC on November 11 2018, a network upgrade targeting stability improvement will be applied in the US West (Chandler) [neo-us2] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.

SAP Cloud Platform Operations
Posted on Oct 12, 13:20 UTC
Brazil (Sao Paulo) [neo-br1] Planned Network Upgrade Nov 11, 04:00-06:00 UTC
Between 04:00 and 06:00 UTC on November 11 2018, a network upgrade targeting stability improvement will be applied in the Brazil (Sao Paulo) [neo-br1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions on outgoing proxy traffic and mail service.

SAP Cloud Platform Operations
Posted on Oct 12, 13:34 UTC
US East (Ashburn) [neo-us1] Planned Network Upgrade Nov 11, 04:00-08:00 UTC
Between 04:00 and 08:00 UTC on November 11 2018, a network upgrade targeting stability improvement will be applied in the US East (Ashburn) [neo-us1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.

SAP Cloud Platform Operations
Posted on Oct 12, 13:32 UTC
Past Incidents
Oct 16, 2018
US West (Chandler) [neo-us2] - Service Advisory
Resolved - Service has been restored as of approximately 09:01 UTC on 16 Oct 2018.
Oct 16, 09:23 UTC
Identified - Since approximately 08:32 UTC on 16 Oct 2018, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US West (Chandler) [neo-us2]

Impact:
- Applications and services may be unavailable
Oct 16, 08:40 UTC
Oct 15, 2018

No incidents reported.

Oct 14, 2018
Canada (Toronto) [neo-ca1] Planned Network Upgrade
Completed - The scheduled maintenance has been completed.
Oct 14, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 04:00 UTC
Scheduled - Between 04:00 and 08:00 UTC on October 14 2018, a network upgrade targeting stability improvement will be applied in the Canada Toronto [neo-ca1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.

SAP Cloud Platform Operations
Sep 14, 12:38 UTC
US East (Ashburn) [neo-us1] Planned Network Upgrade
Completed - The scheduled maintenance has been completed.
Oct 14, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 04:00 UTC
Scheduled - Between 04:00 and 08:00 UTC on October 14 2018, a network upgrade targeting stability improvement will be applied in the US East (Ashburn) [neo-us1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.

SAP Cloud Platform Operations
Sep 14, 12:34 UTC
US West (Chandler) [neo-us2] Planned Network Upgrade
Completed - The scheduled maintenance has been completed.
Oct 14, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 04:00 UTC
Scheduled - Between 04:00 and 08:00 UTC on October 14 2018, a network upgrade targeting stability improvement will be applied in the US West (Chandler) [neo-us2] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.

SAP Cloud Platform Operations
Sep 14, 12:32 UTC
Russia (Moscow) [neo-ru1] Planned Network Upgrade
Completed - The scheduled maintenance has been completed.
Oct 14, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 22:00 UTC
Scheduled - Between October 13 2018 22:00 and October 14 2018 02:00 UTC, a network upgrade targeting stability improvement will be applied in the Russia Moscow [neo-ru1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.

SAP Cloud Platform Operations
Sep 14, 12:36 UTC
Europe (Rot) [neo-eu1] Planned Network Upgrade
Completed - The scheduled maintenance has been completed.
Oct 14, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 22:00 UTC
Scheduled - Between October 13 2018 22:00 and October 14 2018 02:00 UTC, a network upgrade targeting security improvement will be applied in the Europe (Rot) [neo-eu1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.

SAP Cloud Platform Operations
Sep 14, 12:30 UTC
Oct 12, 2018

No incidents reported.

Oct 11, 2018
Europe (Rot) [cf-eu1] - Service Advisory
Resolved - Service has been restored as of approximately 11:49 UTC on 11 Oct 2018.
Oct 11, 13:08 UTC
Identified - Since approximately 11:04 UTC on 11 Oct 2018, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Rot) [cf-eu1]

Impact:
- Lifecycle management operations may be unavailable
- -Already started application are not affected
Oct 11, 11:44 UTC
Europe (Rot) [cf-eu1] - Service Advisory
Resolved - Service has been restored as of approximately 09:33 UTC on 11 Oct 2018.
Oct 11, 09:43 UTC
Identified - Since approximately 07:47 UTC on 11 Oct 2018, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Rot) [cf-eu1]

Impact:
- Applications and services may be unavailable
Oct 11, 09:10 UTC
Oct 10, 2018

No incidents reported.

Oct 9, 2018
Canada (Toronto) [neo-ca1] - Service Advisory
Resolved - Service has been restored as of approximately 06:06 UTC on 09 Oct 2018.
Oct 9, 06:26 UTC
Identified - Since approximately 05:13 UTC on 09 Oct 2018, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Canada (Toronto) [neo-ca1]

Impact:
- Applications and services may be unavailable
Oct 9, 05:52 UTC
Oct 8, 2018
US West (Chandler) [neo-us2] - Service Advisory
Resolved - Service has been restored as of approximately 09:46 UTC on 08 Oct 2018.
Oct 8, 10:26 UTC
Identified - Since approximately 08:53 UTC on 08 Oct 2018, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US West (Chandler) [neo-us2]

Impact:
- Applications and services may be unavailable
Oct 8, 09:11 UTC
Oct 7, 2018
Europe (Rot) [neo-eu1] - Service Advisory
Resolved - Service has been restored as of approximately 01:24 UTC on 07 Oct 2018.
Oct 7, 03:08 UTC
Identified - Since approximately 01:12 UTC on 07 Oct 2018, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Rot) [neo-eu1]

Impact:
- Applications and services may be unavailable
Oct 7, 02:06 UTC
Oct 6, 2018
China (Shanghai) [neo-cn1] Planned Network Upgrade
Completed - The scheduled maintenance has been completed.
Oct 6, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 15:30 UTC
Scheduled - Between 15:30 and 16:00 UTC on October 06 2018, a network maintenance targeting stability improvement will be applied in the China (Shanghai) [neo-cn1] region of the SAP Cloud Platform.

During this time, customers may experience short disruptions of access to applications and lifecycle operations.

SAP Cloud Platform Operations
Sep 7, 14:02 UTC
Oct 5, 2018
China (Shanghai) [neo-cn1] - Service Advisory
Resolved - Service has been restored as of approximately 04:20 UTC on 05 Oct 2018.
Oct 5, 04:24 UTC
Identified - Since approximately 19:02 UTC on 04 Oct 2018, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- China (Shanghai) [neo-cn1]

Impact:
- Portal service may be unavailable
Oct 4, 20:18 UTC
Oct 3, 2018
Europe (Amsterdam) [neo-eu3] - Service Advisory
Resolved - Service has been restored as of approximately 03:20 UTC on 03 Oct 2018.
Oct 3, 03:33 UTC
Identified - Since approximately 02:22 UTC on 03 Oct 2018, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Amsterdam) [neo-eu3]

Impact:
- Applications and services may be unavailable
Oct 3, 02:24 UTC
Oct 2, 2018

No incidents reported.

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