All Systems Operational

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This page provides an overview of the current service availability of the Neo and CF environments of the SAP Business Technology Platform.

Disclaimer: Please note that the status information displayed on this page reflects the general platform status. The status of your individual service experience may differ from this one due to differences in your particular setup. Also, SAP may change structure or content of this page at any time. The Service Level Agreement by SAP is here - this is the sole commitment. No side agreements or other quasi contractual commitments should be made on this site. Terms and conditions by StatusPage apply.

Australia (Sydney) [neo-ap1] Operational
All Advisories [neo-ap1] ? Operational
Region Access [neo-ap1] ? Operational
Cloud Cockpit [neo-ap1] ? Operational
Lifecycle Management [neo-ap1] ? Operational
Web IDE [neo-ap1] ? Operational
Portal Service [neo-ap1] ? Operational
Mobile Services [neo-ap1] ? Operational
Australia (Sydney) [cf-ap10] Operational
All Advisories [cf-ap10] ? Operational
Region Access [cf-ap10] ? Operational
Lifecycle Management [cf-ap10] ? Operational
Mobile Services [cf-ap10] ? Operational
Australia (Sydney) [cf-ap20] Operational
All Advisories [cf-ap20] ? Operational
Region Access [cf-ap20] ? Operational
Lifecycle Management [cf-ap20] ? Operational
Portal Service [cf-ap20] ? Operational
Mobile Services [cf-ap20] ? Operational
Brazil (São Paulo) [cf-br10] Operational
All Advisories [cf-br10] ? Operational
Region Access [cf-br10] ? Operational
Lifecycle Management [cf-br10] ? Operational
Mobile Services [cf-br10] ? Operational
Brazil (São Paulo) [neo-br1] Operational
All Advisories [neo-br1] ? Operational
Region Access [neo-br1] ? Operational
Cloud Cockpit [neo-br1] ? Operational
Lifecycle Management [neo-br1] ? Operational
Web IDE [neo-br1] ? Operational
Portal Service [neo-br1] ? Operational
Mobile Services [neo-br1] ? Operational
Canada (Montreal) [cf-ca10] Operational
All Advisories [cf-ca10] ? Operational
Region Access [cf-ca10] ? Operational
Lifecycle Management [cf-ca10] ? Operational
Canada (Toronto) [neo-ca1] Operational
All Advisories [neo-ca1] ? Operational
Region Access [neo-ca1] ? Operational
Cloud Cockpit [neo-ca1] ? Operational
Lifecycle Management [neo-ca1] ? Operational
Web IDE [neo-ca1] ? Operational
Portal Service [neo-ca1] ? Operational
Mobile Services [neo-ca1] ? Operational
China (Shanghai) [neo-cn1] Operational
All Advisories [neo-cn1] ? Operational
Region Access [neo-cn1] ? Operational
Cloud Cockpit [neo-cn1] ? Operational
Lifecycle Management [neo-cn1] ? Operational
Web IDE [neo-cn1] ? Operational
Portal Service [neo-cn1] ? Operational
Mobile Services [neo-cn1] ? Operational
Europe (Amsterdam) [neo-eu3] Operational
All Advisories [neo-eu3] ? Operational
Region Access [neo-eu3] ? Operational
Cloud Cockpit [neo-eu3] ? Operational
Lifecycle Management [neo-eu3] ? Operational
Web IDE [neo-eu3] ? Operational
Portal Service [neo-eu3] ? Operational
Mobile Services [neo-eu3] ? Operational
Europe (Frankfurt) [cf-eu10] Operational
All Advisories [cf-eu10] ? Operational
Region Access [cf-eu10] ? Operational
Lifecycle Management [cf-eu10] ? Operational
Portal Service [cf-eu10] ? Operational
Mobile Services [cf-eu10] ? Operational
Europe (Frankfurt) [neo-eu2] Operational
All Advisories [neo-eu2] Operational
Region Access [neo-eu2] ? Operational
Cloud Cockpit [neo-eu2] ? Operational
Lifecycle Management [neo-eu2] ? Operational
Web IDE [neo-eu2] ? Operational
Portal Service [neo-eu2] ? Operational
Mobile Services [neo-eu2] ? Operational
Europe (Netherlands) [cf-eu20] Operational
All Advisories [cf-eu20] ? Operational
Region Access [cf-eu20] ? Operational
Lifecycle Management [cf-eu20] ? Operational
Europe (Rot) [neo-eu1] Operational
All Advisories [neo-eu1] Operational
Region Access [neo-eu1] ? Operational
Cloud Cockpit [neo-eu1] ? Operational
Lifecycle Management [neo-eu1] ? Operational
Web IDE [neo-eu1] ? Operational
Portal Service [neo-eu1] ? Operational
Mobile Services [neo-eu1] ? Operational
Japan (Tokyo) [cf-jp10] Operational
All Advisories [cf-jp10] ? Operational
Region Access [cf-jp10] ? Operational
Lifecycle Management [cf-jp10] ? Operational
Mobile Services [cf-jp10] ? Operational
Japan (Tokyo) [cf-jp20] Operational
All Advisories [cf-jp20] ? Operational
Region Access [cf-jp20] ? Operational
Lifecycle Management [cf-jp20] ? Operational
Mobile Services [cf-jp20] ? Operational
Portal Service [cf-jp20] ? Operational
Japan (Tokyo) [neo-jp1] Operational
All Advisories [neo-jp1] ? Operational
Region Access [neo-jp1] ? Operational
Cloud Cockpit [neo-jp1] ? Operational
Lifecycle Management [neo-jp1] ? Operational
Web IDE [neo-jp1] ? Operational
Portal Service [neo-jp1] ? Operational
Mobile Services [neo-jp1] ? Operational
Singapore [cf-ap11] Operational
All Advisories [cf-ap11] ? Operational
Region Access [cf-ap11] ? Operational
Lifecycle Management [cf-ap11] ? Operational
Mobile Services [cf-ap11] ? Operational
Singapore [cf-ap21] Operational
All Advisories [cf-ap21] ? Operational
Region Access [cf-ap21] ? Operational
Lifecycle Management [cf-ap21] ? Operational
Portal Service [cf-ap21] ? Operational
Mobile Services [cf-ap21] ? Operational
South Korea (Seoul) [cf-ap12] Operational
All Advisories [cf-ap12] ? Operational
Region Access [cf-ap12] ? Operational
Lifecycle Management [cf-ap12] ? Operational
Mobile Services [cf-ap12] ? Operational
Portal Service [cf-ap12] ? Operational
KSA (Riyadh) [neo-sa1] Operational
All Advisories [neo-sa1] ? Operational
Region Access [neo-sa1] ? Operational
Cloud Cockpit [neo-sa1] ? Operational
Lifecycle Management [neo-sa1] ? Operational
Web IDE [neo-sa1] ? Operational
Portal Service [neo-sa1] ? Operational
Mobile Services [neo-sa1] ? Operational
Russia (Moscow) [neo-ru1] Operational
All Advisories [neo-ru1] ? Operational
Region Access [neo-ru1] ? Operational
Cloud Cockpit [neo-ru1] ? Operational
Lifecycle Management [neo-ru1] ? Operational
Web IDE [neo-ru1] ? Operational
Portal Service [neo-ru1] ? Operational
Mobile Services [neo-ru1] ? Operational
UAE (Dubai) [neo-ae1] Operational
All Advisories [neo-ae1] ? Operational
Region Access [neo-ae1] ? Operational
Cloud Cockpit [neo-ae1] ? Operational
Lifecycle Management [neo-ae1] ? Operational
Web IDE [neo-ae1] ? Operational
Portal Service [neo-ae1] ? Operational
Mobile Services [neo-ae1] ? Operational
US East (Ashburn) [neo-us1] Operational
All Advisories [neo-us1] ? Operational
Region Access [neo-us1] ? Operational
Cloud Cockpit [neo-us1] ? Operational
Lifecycle Management [neo-us1] ? Operational
Web IDE [neo-us1] ? Operational
Portal Service [neo-us1] ? Operational
Mobile Services [neo-us1] ? Operational
US East (Sterling) [neo-us3] Operational
All Advisories [neo-us3] ? Operational
Region Access [neo-us3] ? Operational
Cloud Cockpit [neo-us3] ? Operational
Lifecycle Management [neo-us3] ? Operational
Web IDE [neo-us3] ? Operational
Portal Service [neo-us3] ? Operational
Mobile Services [neo-us3] ? Operational
US Central (IA) [cf-us30] Operational
All Advisories [cf-us30] ? Operational
Region Access [cf-us30] ? Operational
Lifecycle Management [cf-us30] ? Operational
US East (VA) [cf-us10] Operational
All Advisories [cf-us10] ? Operational
Region Access [cf-us10] ? Operational
Lifecycle Management [cf-us10] ? Operational
Portal Service [cf-us10] ? Operational
Mobile Services [cf-us10] ? Operational
US East (VA) [cf-us21] Operational
All Advisories [cf-us21] ? Operational
Region Access [cf-us21] ? Operational
Lifecycle Management [cf-us21] ? Operational
Portal Service [cf-us21] ? Operational
Mobile Services [cf-us21] ? Operational
US West (Chandler) [neo-us2] Operational
All Advisories [neo-us2] ? Operational
Region Access [neo-us2] ? Operational
Cloud Cockpit [neo-us2] ? Operational
Lifecycle Management [neo-us2] ? Operational
Web IDE [neo-us2] ? Operational
Portal Service [neo-us2] ? Operational
Mobile Services [neo-us2] ? Operational
US West (Colorado) [neo-us4] Operational
All Advisories [neo-us4] ? Operational
Region Access [neo-us4] ? Operational
Cloud Cockpit [neo-us4] ? Operational
Lifecycle Management [neo-us4] ? Operational
Web IDE [neo-us4] ? Operational
Portal Service [neo-us4] ? Operational
Mobile Services [neo-us4] ? Operational
US West (WA) [cf-us20] Operational
All Advisories [cf-us20] ? Operational
Region Access [cf-us20] ? Operational
Lifecycle Management [cf-us20] ? Operational
Identity Authentication Operational
SAP ID Service (accounts.sap.com) Operational
Identity Authentication - Australia ? Operational
Identity Authentication - Brazil ? Operational
Identity Authentication - Canada ? Operational
Identity Authentication - China ? Operational
Identity Authentication - Europe ? Operational
Identity Authentication - Frankfurt ? Operational
Identity Authentication - Japan ? Operational
Identity Authentication - North America (East) ? Operational
Identity Authentication - Russia ? Operational
Identity Authentication - Saudi Arabia ? Operational
Identity Authentication - South Korea ? Operational
Identity Authentication - Singapore ? Operational
Identity Authentication - United Arab Emirates ? Operational
Identity Authentication - US West 2 ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
A network hardware upgrade that targets improved stability will be applied in the Australia (Sydney) [neo-ap1] region of SAP Business Technology Platform, starting from 14 August 2021, 15:30 UTC till 14 August 2021, 17:00 UTC.
This maintenance activity is intended to prevent potential network capacity issues and increase network resilience.

During this timeframe, customers may experience intermittent issues with accessing their applications and performing life-cycle operations.
Posted on Jul 16, 13:03 UTC
Past Incidents
Aug 4, 2021
Resolved - Service has been restored as of approximately 03:23 UTC on 04 Aug 2021.
Aug 4, 04:20 UTC
Update - Service is restored since 03:23 UTC on 04 Aug 2021 and we are monitoring to ensure stability.

Impact (Updated):
- Workflow Service workflows cannot run
- Workflow Service workflow forms and task UIs are not available
Aug 4, 03:59 UTC
Identified - Since approximately 03:06 UTC on 04 Aug 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Brazil (São Paulo) [neo-br1]

Impact:
- Workflow Service workflows cannot run
Aug 4, 03:18 UTC
Aug 3, 2021
Resolved - Service has been restored as of approximately 13:01 UTC on 03 Aug 2021.
Aug 3, 14:32 UTC
Update - Service is restored since 13:01 UTC on 03 Aug 2021 and we are monitoring to ensure stability.
Aug 3, 13:10 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- Internet of Things management and deployment is not possible (since 12:36 UTC on 03 Aug 2021)
- Mobile Services is unavailable (from 12:50 UTC on 03 Aug 2021 to 12:53 UTC on 03 Aug 2021)
Aug 3, 12:56 UTC
Identified - Since approximately 12:36 UTC on 03 Aug 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Rot) [neo-eu1]

Impact:
- Internet of Things management and deployment is not possible
Aug 3, 12:45 UTC
Resolved - Service has been restored as of approximately 12:44 UTC on 03 Aug 2021.
Aug 3, 14:06 UTC
Update - Service is restored since 12:44 UTC on 03 Aug 2021 and we are monitoring to ensure stability.
Aug 3, 12:51 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Aug 3, 12:33 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Aug 3, 11:33 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Aug 3, 10:43 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- The Identity Provisioning Service is facing a degradation scenario as manually triggered and scheduled identity provisioning jobs for systems which use encrypted provisioning system properties do not work. New provisioning systems using encrypted provisioning system properties cannot be created and existing ones cannot be modified.
Aug 3, 09:41 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Aug 3, 09:15 UTC
Identified - Since approximately 10:24 UTC on 02 Aug 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US East (Ashburn) [neo-us1]

Impact:
- Service is facing a degradation scenario as manually triggered and scheduled identity provisioning jobs for systems which use encrypted provisioning system properties do not work. New provisioning systems using encrypted provisioning system properties cannot be created and existing ones cannot be modified.
Aug 3, 08:04 UTC
Aug 2, 2021
Resolved - Service has been restored as of approximately 12:35 UTC on 02 Aug 2021.
Aug 2, 12:47 UTC
Update - Service is restored since 12:35 UTC on 02 Aug 2021 and we are monitoring to ensure stability.
Aug 2, 12:42 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Aug 2, 12:35 UTC
Identified - Since approximately 11:27 UTC on 02 Aug 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US East (Sterling) [neo-us3]

Impact:
- Lifecycle management operations for Virtual Machines cannot be executed
Aug 2, 11:36 UTC
Aug 1, 2021

No incidents reported.

Jul 31, 2021

No incidents reported.

Jul 30, 2021
Resolved - Service has been restored as of approximately 10:59 UTC on 30 Jul 2021.

Impact (Updated):
- BTP Cockpit is unavailable (from 09:50 UTC on 30 Jul 2021 to 10:24 UTC on 30 Jul 2021)
- Forms by Adobe is unavailable (from 09:50 UTC on 30 Jul 2021 to 10:24 UTC on 30 Jul 2021)
- API Business Hub is unavailable (from 10:12 UTC on 30 Jul 2021 to 10:59 UTC on 30 Jul 2021)
Jul 30, 11:33 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- BTP Cockpit is unavailable (since 09:50 UTC on 30 Jul 2021)
- Forms by Adobe is unavailable (since 09:50 UTC on 30 Jul 2021)
- API Business Hub is unavailable (since 10:12 UTC on 30 Jul 2021)
Jul 30, 10:30 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- BTP Cockpit is unavailable
- Forms by Adobe is unavailable
Jul 30, 10:11 UTC
Identified - Since approximately 09:50 UTC on 30 Jul 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US East (Ashburn) [neo-us1]

Impact:
- Forms by Adobe is unavailable
Jul 30, 09:59 UTC
Jul 29, 2021
Resolved - Service has been restored as of approximately 10:35 UTC on 29 Jul 2021.
Jul 29, 11:15 UTC
Update - Service is restored since 10:35 UTC on 29 Jul 2021 and we are monitoring to ensure stability.
Jul 29, 11:03 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- New tenants cannot be subscribed to the Workflow Service
--- [cf-jp20] from 06:59 UTC on 29 Jul 2021 to 09:08 UTC on 29 Jul 2021
--- [cf-us20] from 09:38 UTC on 29 Jul 2021 to 10:35 UTC on 29 Jul 2021
--- [cf-us21] from 08:04 UTC on 29 Jul 2021 to 10:28 UTC on 29 Jul 2021
- Process Visibility tenants cannot be onboarded or offboarded
--- [cf-jp20] from 07:21 UTC on 29 Jul 2021 to 09:13 UTC on 29 Jul 2021
--- [cf-us20] from 09:29 UTC on 29 Jul 2021 to 10:23 UTC on 29 Jul 2021
--- [cf-us21] from 07:31 UTC on 29 Jul 2021 to 10:27 UTC on 29 Jul 2021
Jul 29, 10:40 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- New tenants cannot be subscribed to the Workflow Service
--- [cf-jp20] from 06:59 UTC on 29 Jul 2021 to 09:08 UTC on 29 Jul 2021
--- [cf-us20] since 09:38 UTC on 29 Jul 2021
--- [cf-us21] from 08:04 UTC on 29 Jul 2021 to 10:28 UTC on 29 Jul 2021
- Process Visibility tenants cannot be onboarded or offboarded
--- [cf-jp20] from 07:21 UTC on 29 Jul 2021 to 09:13 UTC on 29 Jul 2021
--- [cf-us20] from 09:29 UTC on 29 Jul 2021 to 10:23 UTC on 29 Jul 2021
--- [cf-us21] from 07:31 UTC on 29 Jul 2021 to 10:27 UTC on 29 Jul 2021
Jul 29, 10:34 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- New tenants cannot be subscribed to the Workflow Service
--- [cf-jp20] from 06:59 UTC on 29 Jul 2021 to 09:08 UTC on 29 Jul 2021
--- [cf-us20] since 09:38 UTC on 29 Jul 2021
--- [cf-us21] since 08:04 UTC on 29 Jul 2021
- Process Visibility tenants cannot be onboarded or offboarded
--- [cf-jp20] from 07:21 UTC on 29 Jul 2021 to 09:13 UTC on 29 Jul 2021
--- [cf-us20] since 09:29 UTC on 29 Jul 2021
--- [cf-us21] since 07:31 UTC on 29 Jul 2021
Jul 29, 10:20 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- New tenants cannot be subscribed to the Workflow Service
--- [cf-jp20] since 06:59 UTC on 29 Jul 2021
--- [cf-us20] since 09:38 UTC on 29 Jul 2021
--- [cf-us21] since 08:04 UTC on 29 Jul 2021
- Process Visibility tenants cannot be onboarded or offboarded
--- [cf-jp20] since 07:21 UTC on 29 Jul 2021
--- [cf-us20] since 09:29 UTC on 29 Jul 2021
--- [cf-us21] since 07:31 UTC on 29 Jul 2021
Jul 29, 09:45 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Regions (Updated):
- Japan (Tokyo) [cf-jp20]
- US East (VA) [cf-us21]
- US West (WA) [cf-us20]

Impact (Updated):
- New tenants cannot be subscribed to the Workflow Service
--- [cf-jp20] since 06:59 UTC on 29 Jul 2021
--- [cf-us21] since 08:04 UTC on 29 Jul 2021
- Process Visibility tenants cannot be onboarded or offboarded
--- [cf-jp20] since 07:21 UTC on 29 Jul 2021
--- [cf-us20] since 09:29 UTC on 29 Jul 2021
--- [cf-us21] since 07:31 UTC on 29 Jul 2021
Jul 29, 09:37 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Jul 29, 09:08 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- New tenants cannot be subscribed to the Workflow Service
--- [cf-jp20] since 06:59 UTC on 29 Jul 2021
--- [cf-us21] since 08:04 UTC on 29 Jul 2021
- Process Visibility tenants cannot be onboarded or offboarded
--- [cf-jp20] since 07:21 UTC on 29 Jul 2021
--- [cf-us21] since 07:31 UTC on 29 Jul 2021
Jul 29, 08:17 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Regions (Updated):
- Japan (Tokyo) [cf-jp20]
- US East (VA) [cf-us21]

Impact (Updated):
- New tenants cannot be subscribed to the Workflow Service
--- [cf-jp20] since 06:59 UTC on 29 Jul 2021
- Process Visibility tenants cannot be onboarded or offboarded
--- [cf-jp20] since 07:21 UTC on 29 Jul 2021
--- [cf-us21] since 07:31 UTC on 29 Jul 2021
Jul 29, 07:45 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- New tenants cannot be subscribed to the Workflow Service (since 06:59 UTC on 29 Jul 2021)
- Process Visibility tenants cannot be onboarded or offboarded (since 07:21 UTC on 29 Jul 2021)
Jul 29, 07:34 UTC
Identified - Since approximately 06:59 UTC on 29 Jul 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Japan (Tokyo) [cf-jp20]

Impact:
- New tenants cannot be subscribed to the Workflow Service
Jul 29, 07:11 UTC
Resolved - Service has been restored as of approximately 10:28 UTC on 29 Jul 2021.
Jul 29, 11:14 UTC
Update - Service is restored since 10:28 UTC on 29 Jul 2021 and we are monitoring to ensure stability.
Jul 29, 10:42 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- Some Event Mesh service instances may be unreachable at the moment. AMQP and MQTT connections may fail. Messaging via HTTP may also fail. Customer may not be able to create new webhook subscriptions. Existing webhook subscriptions may become inactive, but will recover automatically when the service is restored.
--- [cf-eu20] from 02:06 UTC on 29 Jul 2021 to 09:18 UTC on 29 Jul 2021
--- [cf-jp20] from 01:03 UTC on 29 Jul 2021 to 09:08 UTC on 29 Jul 2021
--- [cf-us20] from 03:31 UTC on 29 Jul 2021 to 10:23 UTC on 29 Jul 2021
--- [cf-us21] from 01:28 UTC on 29 Jul 2021 to 10:28 UTC on 29 Jul 2021
Jul 29, 10:35 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- Some Event Mesh service instances may be unreachable at the moment. AMQP and MQTT connections may fail. Messaging via HTTP may also fail. Customer may not be able to create new webhook subscriptions. Existing webhook subscriptions may become inactive, but will recover automatically when the service is restored.
--- [cf-eu20] from 02:06 UTC on 29 Jul 2021 to 09:18 UTC on 29 Jul 2021
--- [cf-jp20] from 01:03 UTC on 29 Jul 2021 to 09:08 UTC on 29 Jul 2021
--- [cf-us20] from 03:31 UTC on 29 Jul 2021 to 10:23 UTC on 29 Jul 2021
--- [cf-us21] since 01:28 UTC on 29 Jul 2021
Jul 29, 10:29 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Jul 29, 10:21 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- Some Event Mesh service instances may be unreachable at the moment. AMQP and MQTT connections may fail. Messaging via HTTP may also fail. Customer may not be able to create new webhook subscriptions. Existing webhook subscriptions may become inactive, but will recover automatically when the service is restored.
--- [cf-eu20] from 02:06 UTC on 29 Jul 2021 to 09:18 UTC on 29 Jul 2021
--- [cf-jp20] from 01:03 UTC on 29 Jul 2021 to 09:08 UTC on 29 Jul 2021
--- [cf-us20] since 03:31 UTC on 29 Jul 2021
--- [cf-us21] since 01:28 UTC on 29 Jul 2021
Jul 29, 09:26 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Jul 29, 08:24 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Jul 29, 07:18 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Jul 29, 06:11 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Jul 29, 05:01 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Regions (Updated):
- Europe (Netherlands) [cf-eu20]
- Japan (Tokyo) [cf-jp20]
- US East (VA) [cf-us21]
- US West (WA) [cf-us20]

Impact (Updated):
- Some Event Mesh service instances may be unreachable at the moment. AMQP and MQTT connections may fail. Messaging via HTTP may also fail. Customer may not be able to create new webhook subscriptions. Existing webhook subscriptions may become inactive, but will recover automatically when the service is restored.
--- [cf-eu20] since 02:06 UTC on 29 Jul 2021
--- [cf-jp20] since 01:03 UTC on 29 Jul 2021
--- [cf-us21] since 01:28 UTC on 29 Jul 2021
--- [cf-us20] since 03:31 UTC on 29 Jul 2021
Jul 29, 03:50 UTC
Identified - Since approximately 01:03 UTC on 29 Jul 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Netherlands) [cf-eu20]
- Japan (Tokyo) [cf-jp20]
- US East (VA) [cf-us21]

Impact:
- Some Event Mesh service instances may be unreachable at the moment. AMQP and MQTT connections may fail. Messaging via HTTP may also fail. Customer may not be able to create new webhook subscriptions. Existing webhook subscriptions may become inactive, but will recover automatically when the service is restored.
--- [cf-eu20] since 02:06 UTC on 29 Jul 2021
--- [cf-jp20] since 01:03 UTC on 29 Jul 2021
--- [cf-us21] since 01:28 UTC on 29 Jul 2021
Jul 29, 03:15 UTC
Resolved - Service has been restored as of approximately 08:36 UTC on 29 Jul 2021.
Jul 29, 09:02 UTC
Update - Service is restored since 08:36 UTC on 29 Jul 2021 and we are monitoring to ensure stability.
Jul 29, 08:51 UTC
Identified - Since approximately 08:29 UTC on 29 Jul 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Canada (Toronto) [neo-ca1]

Impact:
- Forms by Adobe is unavailable
- Security configuration changes cannot be made and platform API tokens cannot be issued
Jul 29, 08:40 UTC
Resolved - After further investigation we have determined there was no customer impact.
Jul 29, 08:34 UTC
Update - Service is restored since 06:10 UTC on 29 Jul 2021 and we are monitoring to ensure stability.

Impact (Updated):
- Mobile Service for SAP Fiori is unavailable
--- [neo-ae1] from 06:01 UTC on 29 Jul 2021 to 06:09 UTC on 29 Jul 2021
--- [neo-ap1] from 06:01 UTC on 29 Jul 2021 to 06:09 UTC on 29 Jul 2021
--- [neo-br1] from 06:01 UTC on 29 Jul 2021 to 06:09 UTC on 29 Jul 2021
--- [neo-ca1] from 06:01 UTC on 29 Jul 2021 to 06:09 UTC on 29 Jul 2021
--- [neo-cn1] from 06:01 UTC on 29 Jul 2021 to 06:10 UTC on 29 Jul 2021
--- [neo-eu1] from 06:02 UTC on 29 Jul 2021 to 06:10 UTC on 29 Jul 2021
--- [neo-eu3] from 06:01 UTC on 29 Jul 2021 to 06:10 UTC on 29 Jul 2021
--- [neo-jp1] from 06:01 UTC on 29 Jul 2021 to 06:10 UTC on 29 Jul 2021
--- [neo-ru1] from 06:01 UTC on 29 Jul 2021 to 06:10 UTC on 29 Jul 2021
--- [neo-sa1] from 06:01 UTC on 29 Jul 2021 to 06:10 UTC on 29 Jul 2021
--- [neo-us1] from 06:01 UTC on 29 Jul 2021 to 06:10 UTC on 29 Jul 2021
--- [neo-us2] from 06:01 UTC on 29 Jul 2021 to 06:09 UTC on 29 Jul 2021
--- [neo-us3] from 06:01 UTC on 29 Jul 2021 to 06:10 UTC on 29 Jul 2021
Jul 29, 06:39 UTC
Identified - Since approximately 06:01 UTC on 29 Jul 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Australia (Sydney) [neo-ap1]
- Brazil (São Paulo) [neo-br1]
- Canada (Toronto) [neo-ca1]
- China (Shanghai) [neo-cn1]
- Europe (Amsterdam) [neo-eu3]
- Europe (Rot) [neo-eu1]
- Japan (Tokyo) [neo-jp1]
- KSA (Riyadh) [neo-sa1]
- Russia (Moscow) [neo-ru1]
- UAE (Dubai) [neo-ae1]
- US East (Ashburn) [neo-us1]
- US East (Sterling) [neo-us3]
- US West (Chandler) [neo-us2]

Impact:
- Mobile Service for SAP Fiori is unavailable
--- [neo-ae1] since 06:01 UTC on 29 Jul 2021
--- [neo-ap1] since 06:01 UTC on 29 Jul 2021
--- [neo-br1] since 06:01 UTC on 29 Jul 2021
--- [neo-ca1] since 06:01 UTC on 29 Jul 2021
--- [neo-cn1] since 06:01 UTC on 29 Jul 2021
--- [neo-eu1] since 06:02 UTC on 29 Jul 2021
--- [neo-eu3] since 06:01 UTC on 29 Jul 2021
--- [neo-jp1] since 06:01 UTC on 29 Jul 2021
--- [neo-ru1] since 06:01 UTC on 29 Jul 2021
--- [neo-sa1] since 06:01 UTC on 29 Jul 2021
--- [neo-us1] since 06:01 UTC on 29 Jul 2021
--- [neo-us2] since 06:01 UTC on 29 Jul 2021
--- [neo-us3] since 06:01 UTC on 29 Jul 2021
Jul 29, 06:14 UTC
Resolved - Service has been restored as of approximately 01:38 UTC on 29 Jul 2021.

Impact (Updated):
- Mobile Services functionality is unavailable
--- [cf-us20] from 23:02 UTC on 28 Jul 2021 to 01:07 UTC on 29 Jul 2021
--- [cf-us21] from 00:53 UTC on 29 Jul 2021 to 01:38 UTC on 29 Jul 2021
Jul 29, 02:18 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Regions (Updated):
- US East (VA) [cf-us21]
- US West (WA) [cf-us20]

Impact (Updated):
- Mobile Services functionality is unavailable
Jul 29, 01:18 UTC
Identified - Since approximately 23:02 UTC on 28 Jul 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US West (WA) [cf-us20]

Impact:
- Mobile Services functionality is unavailable
Jul 29, 00:34 UTC
Jul 28, 2021
Resolved - Service has been restored as of approximately 06:35 UTC on 28 Jul 2021.
Jul 28, 06:46 UTC
Identified - Since approximately 06:12 UTC on 28 Jul 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Australia (Sydney) [neo-ap1]
- Brazil (São Paulo) [neo-br1]
- Canada (Toronto) [neo-ca1]
- China (Shanghai) [neo-cn1]
- Europe (Amsterdam) [neo-eu3]
- Europe (Rot) [neo-eu1]
- Japan (Tokyo) [neo-jp1]
- KSA (Riyadh) [neo-sa1]
- Russia (Moscow) [neo-ru1]
- UAE (Dubai) [neo-ae1]
- US East (Ashburn) [neo-us1]
- US East (Sterling) [neo-us3]
- US West (Chandler) [neo-us2]

Impact:
- Mobile Service for SAP Fiori is unavailable
--- [neo-ae1] since 06:14 UTC on 28 Jul 2021
--- [neo-ap1] since 06:13 UTC on 28 Jul 2021
--- [neo-br1] since 06:12 UTC on 28 Jul 2021
--- [neo-ca1] since 06:13 UTC on 28 Jul 2021
--- [neo-cn1] since 06:16 UTC on 28 Jul 2021
--- [neo-eu1] since 06:13 UTC on 28 Jul 2021
--- [neo-eu3] since 06:12 UTC on 28 Jul 2021
--- [neo-jp1] since 06:12 UTC on 28 Jul 2021
--- [neo-ru1] since 06:12 UTC on 28 Jul 2021
--- [neo-sa1] since 06:12 UTC on 28 Jul 2021
--- [neo-us1] since 06:13 UTC on 28 Jul 2021
--- [neo-us2] since 06:13 UTC on 28 Jul 2021
--- [neo-us3] since 06:13 UTC on 28 Jul 2021
Jul 28, 06:23 UTC
Jul 27, 2021

No incidents reported.

Jul 26, 2021

No incidents reported.

Jul 25, 2021
Resolved - Service has been restored as of approximately 07:24 UTC on 25 Jul 2021.
Jul 25, 07:34 UTC
Identified - Since approximately 07:16 UTC on 25 Jul 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- UAE (Dubai) [neo-ae1]

Impact:
- Mobile Service for SAP Fiori is unavailable
Jul 25, 07:26 UTC
Jul 24, 2021
Resolved - Service has been restored as of approximately 14:36 UTC on 24 Jul 2021.
Jul 24, 15:27 UTC
Update - Service is restored since 14:36 UTC on 24 Jul 2021 and we are monitoring to ensure stability.
Jul 24, 14:38 UTC
Identified - Since approximately 14:24 UTC on 24 Jul 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Australia (Sydney) [cf-ap20]

Impact:
- Mobile Services functionality is unavailable
Jul 24, 14:33 UTC
Resolved - Service has been restored as of approximately 10:02 UTC on 24 Jul 2021.
Jul 24, 10:34 UTC
Identified - Since approximately 09:51 UTC on 24 Jul 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Australia (Sydney) [cf-ap20]

Impact:
- Mobile Services functionality is unavailable
Jul 24, 10:00 UTC
Resolved - Service has been restored as of approximately 09:15 UTC on 24 Jul 2021.
Jul 24, 09:37 UTC
Identified - Since approximately 08:59 UTC on 24 Jul 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Australia (Sydney) [cf-ap20]

Impact:
- Feature Flags all behave as though they are off
- Feature Flags service instances cannot be created or modified
Jul 24, 09:11 UTC
Resolved - Service has been restored as of approximately 07:30 UTC on 24 Jul 2021.
Jul 24, 07:45 UTC
Identified - Since approximately 07:06 UTC on 24 Jul 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Australia (Sydney) [cf-ap20]

Impact:
- Feature Flags all behave as though they are off
- Feature Flags service instances cannot be created or modified
Jul 24, 07:17 UTC
Resolved - After further investigation we have determined there was no customer impact.
Jul 24, 03:59 UTC
Update - Service is restored since 03:08 UTC on 24 Jul 2021 and we are monitoring to ensure stability.
Jul 24, 03:24 UTC
Identified - Since approximately 02:53 UTC on 24 Jul 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US West (WA) [cf-us20]

Impact:
- Mobile Services functionality is unavailable
Jul 24, 03:08 UTC
Resolved - Service has been restored as of approximately 00:04 UTC on 24 Jul 2021.
Jul 24, 00:14 UTC
Update - Service is restored since 00:04 UTC on 24 Jul 2021 and we are monitoring to ensure stability.
Jul 24, 00:08 UTC
Identified - Since approximately 23:48 UTC on 23 Jul 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US East (VA) [cf-us21]

Impact:
- Mobile Services functionality is unavailable
Jul 24, 00:04 UTC
Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021
Resolved - Service has been restored as of approximately 11:58 UTC on 21 Jul 2021.
Jul 21, 12:26 UTC
Update - Service is restored since 11:58 UTC on 21 Jul 2021 and we are monitoring to ensure stability.
Jul 21, 12:14 UTC
Identified - Since approximately 11:00 UTC on 21 Jul 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Australia (Sydney) [cf-ap20]

Impact:
- Feature Flags all behave as though they are off
- Feature Flags service instances cannot be created or modified
Jul 21, 11:10 UTC