SAP Cloud Platform Status

All Systems Operational

About This Site

This page provides an overview of the current service availability of the SAP Cloud Platform.

Disclaimer: Please note that the status information displayed on this page reflects the general platform status. The status of your individual service experience may differ from this one due to differences in your particular setup. Also, SAP may change structure or content of this page at any time. The Service Level Agreement by SAP is here - this is the sole commitment. No side agreements or other quasi contractual commitments should be made on this site. Terms and conditions by StatusPage apply.

Australia (Sydney) [neo-ap1] Operational

All Advisories [neo-ap1] Operational

Region Access [neo-ap1] Operational

Cloud Cockpit [neo-ap1] Operational

Lifecycle Management [neo-ap1] Operational

Web IDE [neo-ap1] Operational

Portal Service [neo-ap1] Operational

Australia (Sydney) [cf-ap10] Operational

All Advisories [cf-ap10] Operational

Region Access [cf-ap10] Operational

Lifecycle Management [cf-ap10] Operational

Brazil (São Paulo) [cf-br10] Operational

All Advisories [cf-br10] Operational

Region Access [cf-br10] Operational

Lifecycle Management [cf-br10] Operational

Brazil (São Paulo) [neo-br1] Operational

All Advisories [neo-br1] Operational

Region Access [neo-br1] Operational

Cloud Cockpit [neo-br1] Operational

Lifecycle Management [neo-br1] Operational

Web IDE [neo-br1] Operational

Portal Service [neo-br1] Operational

Canada (Montreal) [cf-ca10] Operational

All Advisories [cf-ca10] Operational

Region Access [cf-ca10] Operational

Lifecycle Management [cf-ca10] Operational

Canada (Toronto) [neo-ca1] Operational

All Advisories [neo-ca1] Operational

Region Access [neo-ca1] Operational

Cloud Cockpit [neo-ca1] Operational

Lifecycle Management [neo-ca1] Operational

Web IDE [neo-ca1] Operational

Portal Service [neo-ca1] Operational

China (Shanghai) [neo-cn1] Operational

All Advisories [neo-cn1] Operational

Region Access [neo-cn1] Operational

Cloud Cockpit [neo-cn1] Operational

Lifecycle Management [neo-cn1] Operational

Web IDE [neo-cn1] Operational

Portal Service [neo-cn1] Operational

Europe (Amsterdam) [neo-eu3] Operational

All Advisories [neo-eu3] Operational

Region Access [neo-eu3] Operational

Cloud Cockpit [neo-eu3] Operational

Lifecycle Management [neo-eu3] Operational

Web IDE [neo-eu3] Operational

Portal Service [neo-eu3] Operational

Europe (Frankfurt) [cf-eu10] Operational

All Advisories [cf-eu10] Operational

Region Access [cf-eu10] Operational

Lifecycle Management [cf-eu10] Operational

Europe (Frankfurt) [neo-eu2] Operational

All Advisories [neo-eu2] Operational

Region Access [neo-eu2] Operational

Cloud Cockpit [neo-eu2] Operational

Lifecycle Management [neo-eu2] Operational

Web IDE [neo-eu2] Operational

Portal Service [neo-eu2] Operational

Europe (Netherlands) [cf-eu20] Operational

All Advisories [cf-eu20] Operational

Region Access [cf-eu20] Operational

Lifecycle Management [cf-eu20] Operational

Europe (Rot) [neo-eu1] Operational

All Advisories [neo-eu1] Operational

Region Access [neo-eu1] Operational

Cloud Cockpit [neo-eu1] Operational

Lifecycle Management [neo-eu1] Operational

Web IDE [neo-eu1] Operational

Portal Service [neo-eu1] Operational

Europe (Rot) [cf-eu1] Operational

All Advisories [cf-eu1] Operational

Region Access [cf-eu1] Operational

Lifecycle Management [cf-eu1] Operational

Europe (Rot) - Trial [neo-eu1-trial] Operational

All Advisories [neo-eu1-trial] Operational

Region Access [neo-eu1-trial] Operational

Cloud Cockpit [neo-eu1-trial] Operational

Lifecycle Management [neo-eu1-trial] Operational

Web IDE [neo-eu1-trial] Operational

Portal Service [neo-eu1-trial] Operational

Japan (Tokyo) [cf-jp10] Operational

All Advisories [cf-jp10] Operational

Region Access [cf-jp10] Operational

Lifecycle Management [cf-jp10] Operational

Japan (Tokyo) [neo-jp1] Operational

All Advisories [neo-jp1] Operational

Region Access [neo-jp1] Operational

Cloud Cockpit [neo-jp1] Operational

Lifecycle Management [neo-jp1] Operational

Web IDE [neo-jp1] Operational

Portal Service [neo-jp1] Operational

KSA (Riyadh) [neo-sa1] Operational

All Advisories [neo-sa1] Operational

Region Access [neo-sa1] Operational

Cloud Cockpit [neo-sa1] Operational

Lifecycle Management [neo-sa1] Operational

Web IDE [neo-sa1] Operational

Portal Service [neo-sa1] Operational

Russia (Moscow) [neo-ru1] Operational

All Advisories [neo-ru1] Operational

Region Access [neo-ru1] Operational

Cloud Cockpit [neo-ru1] Operational

Lifecycle Management [neo-ru1] Operational

Web IDE [neo-ru1] Operational

Portal Service [neo-ru1] Operational

Singapore [cf-ap11] Operational

All Advisories [cf-ap11] Operational

Region Access [cf-ap11] Operational

Lifecycle Management [cf-ap11] Operational

UAE (Dubai) [neo-ae1] Operational

All Advisories [neo-ae1] Operational

Region Access [neo-ae1] Operational

Cloud Cockpit [neo-ae1] Operational

Lifecycle Management [neo-ae1] Operational

Web IDE [neo-ae1] Operational

Portal Service [neo-ae1] Operational

US East (Ashburn) [neo-us1] Operational

All Advisories [neo-us1] Operational

Region Access [neo-us1] Operational

Cloud Cockpit [neo-us1] Operational

Lifecycle Management [neo-us1] Operational

Web IDE [neo-us1] Operational

Portal Service [neo-us1] Operational

US East (Sterling) [neo-us3] Operational

All Advisories [neo-us3] Operational

Region Access [neo-us3] Operational

Cloud Cockpit [neo-us3] Operational

Lifecycle Management [neo-us3] Operational

Web IDE [neo-us3] Operational

Portal Service [neo-us3] Operational

US Central (IA) [cf-us30] Operational

All Advisories [cf-us30] Operational

Region Access [cf-us30] Operational

Lifecycle Management [cf-us30] Operational

US East (VA) [cf-us10] Operational

All Advisories [cf-us10] Operational

Region Access [cf-us10] Operational

Lifecycle Management [cf-us10] Operational

US West (Chandler) [neo-us2] Operational

All Advisories [neo-us2] Operational

Region Access [neo-us2] Operational

Cloud Cockpit [neo-us2] Operational

Lifecycle Management [neo-us2] Operational

Web IDE [neo-us2] Operational

Portal Service [neo-us2] Operational

Identity Authentication Operational

SAP ID Service (accounts.sap.com) Operational

Identity Authentication - Australia Operational

Identity Authentication - Brazil Operational

Identity Authentication - China Operational

Identity Authentication - Europe Operational

Identity Authentication - Japan Operational

Identity Authentication - North America (East) Operational

Identity Authentication - Russia Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 26, 2019

US Central (IA) [cf-us30] - Service Advisory

Resolved - On 26/04/2019 between 00:13 UTC and 07:18 UTC. Customers using Resource consumption service might have faced issue with provisioning/de-provisioning operations.
Service has been restored as of approximately 07:18 UTC on 26/04/2019

Regions :
- US Central (IA) [cf-us30]

Impact :
- Usage metering and aggregation service (Abacus) is unavailable
Apr 26, 08:03 UTC

Apr 25, 2019

No incidents reported.

Apr 24, 2019

Europe (Netherlands) [cf-eu20] - Service Advisory

Resolved - Service has been restored as of approximately 17:20 UTC on 24 Apr 2019.
Apr 24, 18:56 UTC

Update - After further investigation we have confirmed there was no customer impact.
Apr 24, 18:56 UTC

Identified - Since approximately 17:19 UTC on 24 Apr 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Netherlands) [cf-eu20]

Impact:
- Application logs in Kibana are unavailable
Apr 24, 17:46 UTC

Apr 23, 2019

No incidents reported.

Apr 22, 2019

Russia (Moscow) [neo-ru1] - Service Advisory

Resolved - Service has been restored as of approximately 19:04 UTC on 22 Apr 2019.
Apr 22, 19:33 UTC

Update - Since approximately 19:04 UTC we have observed response times are back to normal in the region. We are monitoring to confirm this state is stable.
Apr 22, 19:24 UTC

Update - Response times are higher than usual for applications and services in the region.

Start (Updated): 17:00 UTC on 22 Apr 2019

Impact (Updated):
- Applications and services are unavailable
Apr 22, 19:14 UTC

Update - Service is available since 18:08 UTC but response times are higher than usual. We are investigating.
Apr 22, 18:35 UTC

Identified - Since approximately 17:35 UTC on 22 Apr 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Russia (Moscow) [neo-ru1]

Impact:
- Mobile Service for SAP Fiori is unavailable
Apr 22, 17:58 UTC

US East (Ashburn) [neo-us1] - Service Advisory

Resolved - Service has been restored as of approximately 16:23 UTC on 22 Apr 2019.
Apr 22, 16:32 UTC

Identified - Since approximately 15:16 UTC on 22 Apr 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US East (Ashburn) [neo-us1]

Impact:
- Extensions for SAP SuccessFactors cannot be managed
Apr 22, 15:38 UTC

Apr 21, 2019

Brazil (Sao Paulo) [neo-br1] Planned Network Upgrade

Completed - The scheduled maintenance has been completed.
Apr 21, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 04:00 UTC

Scheduled - On 21 April 2019, 04:00 UTC - 08:00 UTC, a network upgrade that targets stability improvement will be applied in the Brazil (Sao Paulo) [neo-br1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.
Mar 22, 13:06 UTC

US West (Chandler) [neo-us2] Planned Network Upgrade

Completed - The scheduled maintenance has been completed.
Apr 21, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 04:00 UTC

Scheduled - On 21 April 2019, 04:00 UTC - 08:00 UTC, а network upgrade that targets stability improvement will be applied in the US West (Chandler) [neo-us2] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.
Mar 22, 12:57 UTC

US East (Ashburn) [neo-us1] Planned Network Upgrade

Completed - The scheduled maintenance has been completed.
Apr 21, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 04:00 UTC

Scheduled - On 21 April 2019, 04:00 UTC - 07:00 UTC, a network upgrade that targets stability improvement will be applied in the US East (Ashburn) [neo-us1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.
Mar 22, 12:55 UTC

Russia (Moscow) [neo-ru1] Planned Network Upgrade

Completed - The scheduled maintenance has been completed.
Apr 21, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 22:00 UTC

Scheduled - Starting from 20 April 2019, 22:00 UTC till 21 April 2019, 2:00 UTC, a network upgrade that targets stability improvement will be applied in the Russia (Moscow) [neo-ru1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.
Mar 22, 13:21 UTC

Europe (Rot) [neo-eu1] Planned Network Upgrade

Completed - The scheduled maintenance has been completed.
Apr 21, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 22:00 UTC

Scheduled - Starting from 20 April 2019, 22:00 UTC till 21 April 2019, 02:00 UTC, a network upgrade that targets stability improvement will be applied in the Europe (Rot) [neo-eu1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.
Mar 22, 13:19 UTC

Apr 20, 2019

Australia (Sydney) [neo-ap1] Planned Network Upgrade

Completed - The scheduled maintenance has been completed.
Apr 20, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 15:00 UTC

Scheduled - On 20 April 2019, 15:00 UTC - 19:00 UTC, a network upgrade that targets stability improvement will be applied in the Australia (Sydney) [neo-ap1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.
Mar 22, 13:25 UTC

Japan (Tokyo) [neo-jp1] Planned Network Upgrade

Completed - The scheduled maintenance has been completed.
Apr 20, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 15:00 UTC

Scheduled - On 20 April 2019, 15:00 UTC - 19:00 UTC, a network upgrade that targets stability improvement will be applied in the Japan (Tokyo) [neo-jp1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.
Mar 22, 13:23 UTC

Singapore [cf-ap11] - Service Advisory

Resolved - Service has been restored as of approximately 03:31 UTC on 20 Apr 2019.
Apr 20, 04:04 UTC

Identified - Since approximately 03:03 UTC on 20 Apr 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Singapore [cf-ap11]

Impact:
- Lifecycle management operations cannot be executed
Apr 20, 03:31 UTC

Apr 19, 2019

KSA (Riyadh) [neo-sa1] Planned Network Upgrade

Completed - The scheduled maintenance has been completed.
Apr 19, 19:35 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 19:15 UTC

Scheduled - On 19 April 2019, 19:15 UTC - 19:35 UTC, а network upgrade that targets stability improvement will be applied in the KSA (Riyadh) [neo-sa1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.
Mar 22, 13:00 UTC

UAE (Dubai) [neo-ae1] Planned Network Upgrade

Completed - The scheduled maintenance has been completed.
Apr 19, 19:35 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 19:15 UTC

Scheduled - On 19 April 2019, 19:15 UTC - 19:35 UTC, а network upgrade that targets stability improvement will be applied in the UAE (Dubai) [neo-ae1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.
Mar 22, 12:59 UTC

Apr 18, 2019

No incidents reported.

Apr 17, 2019

No incidents reported.

Apr 16, 2019

No incidents reported.

Apr 15, 2019

US East (Ashburn) [neo-us1] - Service Advisory

Resolved - Service has been restored as of approximately 19:14 UTC on 15 Apr 2019.
Apr 15, 19:26 UTC

Identified - Since approximately 18:42 UTC on 15 Apr 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US East (Ashburn) [neo-us1]

Impact:
- OData Provisioning is unavailable
Apr 15, 19:01 UTC

Australia (Sydney) [neo-ap1] - Service Advisory

Resolved - Service has been restored as of approximately 12:10 UTC on 15 Apr 2019.
Apr 15, 12:11 UTC

Update - We are working to restore service and an updates will be provided regularly until service is restored.
Service is gradually improving and the impact extent is decreasing.
Apr 15, 10:40 UTC

Update - We are working to restore service and an updates will be provided regularly until service is restored.
A solution has been identified and currently is under implementation.
Apr 15, 09:10 UTC

Update - We are still working to restore service, updates will be provided regularly until service is restored.
Apr 15, 08:02 UTC

Update - We are still working to restore service, updates will be provided regularly until service is restored.
Apr 15, 07:01 UTC

Update - We are still working to restore the service, an update will be provided at 8:00 UTC or as soon as the issue is fixed.
The issue of Lifecycle operations (Application start operation) is still persisting for Lite VMs only. For rest all other types of VMs (Professional, Premium, Premium+), Lifecycle operations are working fine.
Apr 15, 04:10 UTC

Update - We are still working to restore service, updates will be provided regularly until service is restored.
Apr 15, 03:35 UTC

Update - We are still working to restore service and additional teams have been engaged.
Apr 15, 02:35 UTC

Update - We are still working to restore service and additional teams have been engaged.
Apr 15, 01:37 UTC

Update - We are still working to restore service, updates will be provided regularly until service is restored.
Apr 15, 00:41 UTC

Update - We are still working to restore service and additional teams have been engaged.
Apr 14, 23:40 UTC

Update - We are still working to restore service, updates will be provided regularly until service is restored.
Apr 14, 22:31 UTC

Update - We are still working to restore service, updates will be provided regularly until service is restored.
Apr 14, 21:33 UTC

Update - We are still working to restore service, updates will be provided regularly until service is restored.
Apr 14, 20:33 UTC

Update - We are still working to restore service and additional teams have been engaged.
Apr 14, 19:30 UTC

Update - The impact is specifically for customers attempting to start Java applications on x-small machines. It should still be possible to start applications on larger machine sizes.
Apr 14, 18:30 UTC

Identified - Since approximately 16:55 UTC on 14 Apr 2019, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Australia (Sydney) [neo-ap1]

Impact:
- Lifecycle management operations for Java applications cannot be executed
Apr 14, 17:25 UTC

Apr 14, 2019

US East (Sterling) [neo-us3] – Planned Network Upgrade

Completed - The scheduled maintenance has been completed.
Apr 14, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 04:00 UTC

Scheduled - On 14 April 2019, 04:00 UTC - 08:00 UTC, a network software upgrade that targets stability improvement will be applied in the US East (Sterling) [neo-us3] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.
Mar 15, 14:26 UTC

Apr 13, 2019

Europe (Rot) [neo-eu1] - Planned Upgrade

Completed - The scheduled maintenance has been completed.
Apr 13, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 22:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Apr 1, 12:53 UTC

Scheduled - Starting from 12 April 2019, 22:00 UTC till 13 April 2019, 2:00 UTC, an upgrade that targets databases migration, software version upgrade and implementation of security patches will be applied in the Europe (Rot) [neo-eu1] region of the SAP Cloud Platform.

During this period, customers will experience disruption in the following services:

○ SAP CP Workflow service
○ SAP CP Mobile Service - CANCELLED
○ provisioning of new databases
○ lifecycle operations such as starting and stopping applications
Mar 8, 14:38 UTC