All Systems Operational

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This page provides an overview of the current service availability of the Neo and CF environments of the SAP Business Technology Platform.

Disclaimer: Please note that the status information displayed on this page reflects the general platform status. The status of your individual service experience may differ from this one due to differences in your particular setup. Also, SAP may change structure or content of this page at any time. The Service Level Agreement by SAP is here - this is the sole commitment. No side agreements or other quasi contractual commitments should be made on this site. Terms and conditions by StatusPage apply.

Australia (Sydney) [neo-ap1] Operational
All Advisories [neo-ap1] ? Operational
Region Access [neo-ap1] ? Operational
Cloud Cockpit [neo-ap1] ? Operational
Lifecycle Management [neo-ap1] ? Operational
Web IDE [neo-ap1] ? Operational
Portal Service [neo-ap1] ? Operational
Mobile Services [neo-ap1] ? Operational
Australia (Sydney) [cf-ap10] Operational
All Advisories [cf-ap10] ? Operational
Region Access [cf-ap10] ? Operational
Lifecycle Management [cf-ap10] ? Operational
Mobile Services [cf-ap10] ? Operational
Brazil (São Paulo) [cf-br10] Operational
All Advisories [cf-br10] ? Operational
Region Access [cf-br10] ? Operational
Lifecycle Management [cf-br10] ? Operational
Mobile Services [cf-br10] ? Operational
Brazil (São Paulo) [neo-br1] Operational
All Advisories [neo-br1] ? Operational
Region Access [neo-br1] ? Operational
Cloud Cockpit [neo-br1] ? Operational
Lifecycle Management [neo-br1] ? Operational
Web IDE [neo-br1] ? Operational
Portal Service [neo-br1] ? Operational
Mobile Services [neo-br1] ? Operational
Canada (Montreal) [cf-ca10] Operational
All Advisories [cf-ca10] ? Operational
Region Access [cf-ca10] ? Operational
Lifecycle Management [cf-ca10] ? Operational
Canada (Toronto) [neo-ca1] Operational
All Advisories [neo-ca1] ? Operational
Region Access [neo-ca1] ? Operational
Cloud Cockpit [neo-ca1] ? Operational
Lifecycle Management [neo-ca1] ? Operational
Web IDE [neo-ca1] ? Operational
Portal Service [neo-ca1] ? Operational
Mobile Services [neo-ca1] ? Operational
China (Shanghai) [neo-cn1] Operational
All Advisories [neo-cn1] ? Operational
Region Access [neo-cn1] ? Operational
Cloud Cockpit [neo-cn1] ? Operational
Lifecycle Management [neo-cn1] ? Operational
Web IDE [neo-cn1] ? Operational
Portal Service [neo-cn1] ? Operational
Mobile Services [neo-cn1] ? Operational
Europe (Amsterdam) [neo-eu3] Operational
All Advisories [neo-eu3] ? Operational
Region Access [neo-eu3] ? Operational
Cloud Cockpit [neo-eu3] ? Operational
Lifecycle Management [neo-eu3] ? Operational
Web IDE [neo-eu3] ? Operational
Portal Service [neo-eu3] ? Operational
Mobile Services [neo-eu3] ? Operational
Europe (Frankfurt) [cf-eu10] Operational
All Advisories [cf-eu10] ? Operational
Region Access [cf-eu10] ? Operational
Lifecycle Management [cf-eu10] ? Operational
Portal Service [cf-eu10] ? Operational
Mobile Services [cf-eu10] ? Operational
Europe (Frankfurt) [neo-eu2] Operational
All Advisories [neo-eu2] Operational
Region Access [neo-eu2] ? Operational
Cloud Cockpit [neo-eu2] ? Operational
Lifecycle Management [neo-eu2] ? Operational
Web IDE [neo-eu2] ? Operational
Portal Service [neo-eu2] ? Operational
Mobile Services [neo-eu2] ? Operational
Europe (Netherlands) [cf-eu20] Operational
All Advisories [cf-eu20] ? Operational
Region Access [cf-eu20] ? Operational
Lifecycle Management [cf-eu20] ? Operational
Europe (Rot) [neo-eu1] Operational
All Advisories [neo-eu1] Operational
Region Access [neo-eu1] ? Operational
Cloud Cockpit [neo-eu1] ? Operational
Lifecycle Management [neo-eu1] ? Operational
Web IDE [neo-eu1] ? Operational
Portal Service [neo-eu1] ? Operational
Mobile Services [neo-eu1] ? Operational
Japan (Tokyo) [cf-jp10] Operational
All Advisories [cf-jp10] ? Operational
Region Access [cf-jp10] ? Operational
Lifecycle Management [cf-jp10] ? Operational
Mobile Services [cf-jp10] ? Operational
Japan (Tokyo) [cf-jp20] Operational
All Advisories [cf-jp20] ? Operational
Region Access [cf-jp20] ? Operational
Lifecycle Management [cf-jp20] ? Operational
Mobile Services [cf-jp20] ? Operational
Portal Service [cf-jp20] ? Operational
Japan (Tokyo) [neo-jp1] Operational
All Advisories [neo-jp1] ? Operational
Region Access [neo-jp1] ? Operational
Cloud Cockpit [neo-jp1] ? Operational
Lifecycle Management [neo-jp1] ? Operational
Web IDE [neo-jp1] ? Operational
Portal Service [neo-jp1] ? Operational
Mobile Services [neo-jp1] ? Operational
Singapore [cf-ap11] Operational
All Advisories [cf-ap11] ? Operational
Region Access [cf-ap11] ? Operational
Lifecycle Management [cf-ap11] ? Operational
Mobile Services [cf-ap11] ? Operational
Singapore [cf-ap21] Operational
All Advisories [cf-ap21] ? Operational
Region Access [cf-ap21] ? Operational
Lifecycle Management [cf-ap21] ? Operational
Portal Service [cf-ap21] ? Operational
Mobile Services [cf-ap21] ? Operational
South Korea (Seoul) [cf-ap12] Operational
All Advisories [cf-ap12] ? Operational
Region Access [cf-ap12] ? Operational
Lifecycle Management [cf-ap12] ? Operational
Mobile Services [cf-ap12] ? Operational
Portal Service [cf-ap12] ? Operational
KSA (Riyadh) [neo-sa1] Operational
All Advisories [neo-sa1] ? Operational
Region Access [neo-sa1] ? Operational
Cloud Cockpit [neo-sa1] ? Operational
Lifecycle Management [neo-sa1] ? Operational
Web IDE [neo-sa1] ? Operational
Portal Service [neo-sa1] ? Operational
Mobile Services [neo-sa1] ? Operational
Russia (Moscow) [neo-ru1] Operational
All Advisories [neo-ru1] ? Operational
Region Access [neo-ru1] ? Operational
Cloud Cockpit [neo-ru1] ? Operational
Lifecycle Management [neo-ru1] ? Operational
Web IDE [neo-ru1] ? Operational
Portal Service [neo-ru1] ? Operational
Mobile Services [neo-ru1] ? Operational
UAE (Dubai) [neo-ae1] Operational
All Advisories [neo-ae1] ? Operational
Region Access [neo-ae1] ? Operational
Cloud Cockpit [neo-ae1] ? Operational
Lifecycle Management [neo-ae1] ? Operational
Web IDE [neo-ae1] ? Operational
Portal Service [neo-ae1] ? Operational
Mobile Services [neo-ae1] ? Operational
US East (Ashburn) [neo-us1] Operational
All Advisories [neo-us1] ? Operational
Region Access [neo-us1] ? Operational
Cloud Cockpit [neo-us1] ? Operational
Lifecycle Management [neo-us1] ? Operational
Web IDE [neo-us1] ? Operational
Portal Service [neo-us1] ? Operational
Mobile Services [neo-us1] ? Operational
US East (Sterling) [neo-us3] Operational
All Advisories [neo-us3] ? Operational
Region Access [neo-us3] ? Operational
Cloud Cockpit [neo-us3] ? Operational
Lifecycle Management [neo-us3] ? Operational
Web IDE [neo-us3] ? Operational
Portal Service [neo-us3] ? Operational
Mobile Services [neo-us3] ? Operational
US Central (IA) [cf-us30] Operational
All Advisories [cf-us30] ? Operational
Region Access [cf-us30] ? Operational
Lifecycle Management [cf-us30] ? Operational
US East (VA) [cf-us10] Operational
All Advisories [cf-us10] ? Operational
Region Access [cf-us10] ? Operational
Lifecycle Management [cf-us10] ? Operational
Portal Service [cf-us10] ? Operational
Mobile Services [cf-us10] ? Operational
US East (VA) [cf-us21] Operational
All Advisories [cf-us21] ? Operational
Region Access [cf-us21] ? Operational
Lifecycle Management [cf-us21] ? Operational
Portal Service [cf-us21] ? Operational
Mobile Services [cf-us21] ? Operational
US West (Chandler) [neo-us2] Operational
All Advisories [neo-us2] ? Operational
Region Access [neo-us2] ? Operational
Cloud Cockpit [neo-us2] ? Operational
Lifecycle Management [neo-us2] ? Operational
Web IDE [neo-us2] ? Operational
Portal Service [neo-us2] ? Operational
Mobile Services [neo-us2] ? Operational
US West (Colorado) [neo-us4] Operational
All Advisories [neo-us4] ? Operational
Region Access [neo-us4] ? Operational
Cloud Cockpit [neo-us4] ? Operational
Lifecycle Management [neo-us4] ? Operational
Web IDE [neo-us4] ? Operational
Portal Service [neo-us4] ? Operational
Mobile Services [neo-us4] ? Operational
US West (WA) [cf-us20] Operational
All Advisories [cf-us20] ? Operational
Region Access [cf-us20] ? Operational
Lifecycle Management [cf-us20] ? Operational
Identity Authentication Operational
SAP ID Service (accounts.sap.com) Operational
Identity Authentication - Australia ? Operational
Identity Authentication - Brazil ? Operational
Identity Authentication - Canada ? Operational
Identity Authentication - China ? Operational
Identity Authentication - Europe ? Operational
Identity Authentication - Frankfurt ? Operational
Identity Authentication - Japan ? Operational
Identity Authentication - North America (East) ? Operational
Identity Authentication - Russia ? Operational
Identity Authentication - Saudi Arabia ? Operational
Identity Authentication - South Korea ? Operational
Identity Authentication - Singapore ? Operational
Identity Authentication - United Arab Emirates ? Operational
Identity Authentication - US West 2 ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
A network hardware upgrade that targets improved stability will be applied in the Australia (Sydney) [neo-ap1] region of SAP Business Technology Platform, starting from 10 July 2021, 15:00 UTC till 10 July 2021, 17:00 UTC.
This maintenance activity is intended to prevent potential network capacity issues and increase network resilience.

During this timeframe, customers may experience intermittent issues with accessing their applications and performing life-cycle operations.
Posted on Jun 14, 13:44 UTC
A network hardware upgrade that targets improved stability will be applied in the US East (Sterling) [neo-us3] region of SAP Business Technology Platform, starting from 11 July 2021, 04:30 UTC till 11 July 2021, 06:00 UTC.
This maintenance activity is intended to prevent potential network capacity issues and increase network resilience.

During this timeframe, customers may experience intermittent issues with accessing their applications and performing life-cycle operations
Posted on Jun 14, 13:40 UTC
Past Incidents
Jun 16, 2021

No incidents reported today.

Jun 15, 2021
Resolved - Service has been restored as of approximately 09:45 UTC on 15 Jun 2021.
Jun 15, 09:55 UTC
Update - Service is restored since 09:45 UTC on 15 Jun 2021 and we are monitoring to ensure stability.
Jun 15, 09:51 UTC
Identified - Since approximately 09:26 UTC on 15 Jun 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Frankfurt) [neo-eu2]

Impact:
- Platform administrators cannot access their accounts
Jun 15, 09:35 UTC
Jun 14, 2021
Resolved - Service has been restored as of approximately 11:14 UTC on 14 Jun 2021.
Jun 14, 13:51 UTC
Update - Service is restored since 11:14 UTC on 14 Jun 2021 and we are monitoring to ensure stability.
Jun 14, 11:30 UTC
Identified - Since approximately 10:57 UTC on 14 Jun 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Rot) [neo-eu1]

Impact:
- A general disruption is impacting the availability of applications and services
Jun 14, 11:05 UTC
Resolved - Service has been restored as of approximately 10:15 UTC on 14 Jun 2021.
Jun 14, 10:26 UTC
Identified - Since approximately 09:33 UTC on 14 Jun 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Frankfurt) [cf-eu10]

Impact:
- Lifecycle operations for service instances, service keys and service bindings are affected. The usage of existing service instances was not affected.
Jun 14, 10:15 UTC
Jun 13, 2021
Completed - The scheduled maintenance has been completed.
Jun 13, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 04:00 UTC
Scheduled - A network hardware upgrade that targets improved stability will be applied in the US West (Chandler) [neo-us2] region of SAP Business Technology Platform, starting from 13 June 2021, 04:00 UTC till 13 June 2021, 07:00 UTC.
This maintenance activity is intended to prevent potential network capacity issues and increase network resilience.

During this timeframe, customers may experience intermittent issues with accessing their applications and performing life-cycle operations
May 14, 14:40 UTC
Completed - The scheduled maintenance has been completed.
Jun 13, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 04:30 UTC
Scheduled - A network hardware upgrade that targets improved stability will be applied in the US East (Ashburn) [neo-us1] region of SAP Business Technology Platform, starting from 13 June 2021, 04:30 UTC till 13 June 2021, 06:30 UTC.
This maintenance activity is intended to prevent potential network capacity issues and increase network resilience.

During this timeframe, customers may experience intermittent issues with accessing their applications and performing life-cycle operations
May 17, 13:09 UTC
Jun 12, 2021

No incidents reported.

Jun 11, 2021
Resolved - Service has been restored as of approximately 12:59 UTC on 11 Jun 2021.

Regions (Updated):
- Japan (Tokyo) [cf-jp20]
- Singapore [cf-ap21]
- US East (VA) [cf-us21]
- US West (WA) [cf-us20]

Impact (Updated):
- Connections utilizing the Connectivity service are unavailable
Jun 11, 13:23 UTC
Identified - Since approximately 05:30 UTC on 11 Jun 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Japan (Tokyo) [cf-jp20]
- US East (VA) [cf-us21]
- US West (WA) [cf-us20]

Impact:
- Connections utilizing the Connectivity service are unavailable
Jun 11, 12:28 UTC
Resolved - Service has been restored as of approximately 10:45 UTC on 11 Jun 2021.
Jun 11, 12:00 UTC
Update - Service is restored since 10:45 UTC on 11 Jun 2021 and we are monitoring to ensure stability.
Jun 11, 11:21 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Jun 11, 10:49 UTC
Identified - Since approximately 05:30 UTC on 11 Jun 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Netherlands) [cf-eu20]

Impact:
- Connections utilizing the Connectivity service are unavailable
- The process of sending message from CPI to On-Prem systems is affected
Jun 11, 10:00 UTC
Resolved - Service has been restored as of approximately 04:15 UTC on 11 Jun 2021.

Impact (Updated):
- Portal applications are unavailable (from 20:20 UTC on 10 Jun 2021 to 23:28 UTC on 10 Jun 2021)
- Credential Store service is unavailable (from 20:20 UTC on 10 Jun 2021 to 04:15 UTC on 11 Jun 2021)
Jun 11, 06:11 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Jun 11, 04:46 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Jun 11, 03:54 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Jun 11, 02:45 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.
Jun 11, 01:43 UTC
Identified - Since approximately 20:20 UTC on 10 Jun 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Frankfurt) [cf-eu10]

Impact:
- Portal applications are unavailable
- Credential Store service is unavailable
Jun 10, 20:43 UTC
Jun 10, 2021
Jun 9, 2021

No incidents reported.

Jun 8, 2021
Resolved - Service has been restored as of approximately 22:46 UTC on 08 Jun 2021.
Jun 8, 23:30 UTC
Update - Service is restored since 22:46 UTC on 08 Jun 2021 and we are monitoring to ensure stability.
Jun 8, 23:00 UTC
Identified - Since approximately 22:19 UTC on 08 Jun 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Rot) [neo-eu1]
- Identity Authentication - Europe

Impact:
- A general disruption is impacting the availability of applications and services
Jun 8, 22:56 UTC
Resolved - Service has been restored as of approximately 14:37 UTC on 08 Jun 2021.
Jun 8, 14:57 UTC
Update - Service is restored since 14:37 UTC on 08 Jun 2021 and we are monitoring to ensure stability.
Jun 8, 14:45 UTC
Identified - Since approximately 14:21 UTC on 08 Jun 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Frankfurt) [cf-eu10]

Impact:
- Lifecycle management operations cannot be executed
Jun 8, 14:29 UTC
Resolved - Service has been restored as of approximately 13:44 UTC on 08 Jun 2021.
Jun 8, 14:47 UTC
Update - Service is restored since 13:44 UTC on 08 Jun 2021 and we are monitoring to ensure stability.
Jun 8, 13:53 UTC
Identified - Since approximately 13:38 UTC on 08 Jun 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Canada (Toronto) [neo-ca1]

Impact:
- A general disruption is impacting the availability of applications and services
Jun 8, 13:43 UTC
Resolved - Service has been restored as of approximately 14:11 UTC on 08 Jun 2021.
Jun 8, 14:27 UTC
Update - Service is restored since 14:11 UTC on 08 Jun 2021 and we are monitoring to ensure stability.
Jun 8, 14:19 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Start (Updated): 13:56 UTC on 08 Jun 2021
Jun 8, 14:15 UTC
Identified - Since approximately 14:02 UTC on 08 Jun 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Frankfurt) [cf-eu10]

Impact:
- Initial logins to applications protected by Authorization & Trust Management (XSUAA) may be unsuccessful
- Lifecycle management of subaccounts and application subscriptions may not be possible
Jun 8, 14:12 UTC
Jun 7, 2021
Resolved - After further investigation we have determined there was no customer impact.
Jun 7, 07:03 UTC
Identified - Since approximately 06:15 UTC on 07 Jun 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Rot) [neo-eu1]

Impact:
- BTP Cockpit is unable to retrieve some data from the platform
Jun 7, 06:24 UTC
Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021
Resolved - Service has been restored as of approximately 10:36 UTC on 04 Jun 2021.
Jun 4, 11:34 UTC
Update - Service is restored since 10:36 UTC on 04 Jun 2021 and we are monitoring to ensure stability.
Jun 4, 11:06 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- Administration of the mobile service could be sporadically unavailable.
Jun 4, 10:02 UTC
Identified - Since approximately 09:11 UTC on 04 Jun 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Rot) [neo-eu1]

Impact:
- Administration of the mobile service could be temporarily unavailable.
Jun 4, 09:40 UTC
Resolved - Service has been restored as of approximately 07:39 UTC on 04 Jun 2021.
Jun 4, 09:05 UTC
Identified - Since approximately 07:14 UTC on 04 Jun 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Rot) [neo-eu1]

Impact:
- A general disruption is impacting the availability of applications and services
Jun 4, 07:25 UTC
Jun 3, 2021
Resolved - After further investigation we have determined there was no customer impact.
Jun 3, 15:46 UTC
Update - After further investigation we believe there is no impact for SAP BTP customers. We are continuing our investigation to confirm this.
Jun 3, 14:57 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Start (Updated): 08:13 UTC on 03 Jun 2021

Impact (Updated):
- Kafka service authorization issue has been detected which in result is stopping transaction flow.
Jun 3, 14:17 UTC
Identified - Since approximately 13:56 UTC on 03 Jun 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US East (VA) [cf-us10]

Impact:
- Kafka service authorization issue has been detected.
Jun 3, 14:10 UTC
Resolved - Service has been restored as of approximately 09:09 UTC on 03 Jun 2021.
Jun 3, 09:19 UTC
Update - Service is restored since 09:09 UTC on 03 Jun 2021 and we are monitoring to ensure stability.
Jun 3, 09:14 UTC
Identified - Since approximately 08:21 UTC on 03 Jun 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Canada (Toronto) [neo-ca1]

Impact:
- Alert webhook channel notifications are not available
- Application and database monitoring is unavailable
Jun 3, 08:32 UTC
Jun 2, 2021
Resolved - Service has been restored as of approximately 13:30 UTC on 02 Jun 2021.
Jun 2, 14:56 UTC
Update - Service is restored since 13:30 UTC on 02 Jun 2021 and we are monitoring to ensure stability.
Jun 2, 13:59 UTC
Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- Cloud Cockpit global accounts cannot be accessed.
- Provisioning of accounts is not possible.
Jun 2, 13:42 UTC
Identified - Since approximately 10:10 UTC on 02 Jun 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Frankfurt) [cf-eu10]

Impact:
- Cloud Cockpit global accounts cannot be accessed.
Jun 2, 13:38 UTC