In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 16, 04:00 UTC
Scheduled - On 16 December 2018, 04:00 UTC - 08:00 UTC, а network software that targets stability improvement will be applied in the US West (Chandler) [neo-us2] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.

SAP Cloud Platform Operation

About This Site

This page provides an overview of the current service availability of the SAP Cloud Platform.

Disclaimer: Please note that the status information displayed on this page reflects the general platform status. The status of your individual service experience may differ from this one due to differences in your particular setup. Also, SAP may change structure or content of this page at any time. The Service Level Agreement by SAP is here - this is the sole commitment. No side agreements or other quasi contractual commitments should be made on this site. Terms and conditions by StatusPage apply.

Australia (Sydney) [neo-ap1] Operational
All Advisories [neo-ap1]   ? Operational
Region Access [neo-ap1]   ? Operational
Cloud Cockpit [neo-ap1]   ? Operational
Lifecycle Management [neo-ap1]   ? Operational
Web IDE [neo-ap1]   ? Operational
Portal Service [neo-ap1]   ? Operational
Australia (Sydney) [cf-ap10] Operational
All Advisories [cf-ap10]   ? Operational
Region Access [cf-ap10]   ? Operational
Lifecycle Management [cf-ap10]   ? Operational
Brazil (São Paulo) [cf-br10] Operational
All Advisories [cf-br10]   ? Operational
Region Access [cf-br10]   ? Operational
Lifecycle Management [cf-br10]   ? Operational
Brazil (São Paulo) [neo-br1] Operational
All Advisories [neo-br1]   ? Operational
Region Access [neo-br1]   ? Operational
Cloud Cockpit [neo-br1]   ? Operational
Lifecycle Management [neo-br1]   ? Operational
Web IDE [neo-br1]   ? Operational
Portal Service [neo-br1]   ? Operational
Canada (Toronto) [neo-ca1] Operational
All Advisories [neo-ca1]   ? Operational
Region Access [neo-ca1]   ? Operational
Cloud Cockpit [neo-ca1]   ? Operational
Lifecycle Management [neo-ca1]   ? Operational
Web IDE [neo-ca1]   ? Operational
Portal Service [neo-ca1]   ? Operational
China (Shanghai) [neo-cn1] Operational
All Advisories [neo-cn1]   ? Operational
Region Access [neo-cn1]   ? Operational
Cloud Cockpit [neo-cn1]   ? Operational
Lifecycle Management [neo-cn1]   ? Operational
Web IDE [neo-cn1]   ? Operational
Portal Service [neo-cn1]   ? Operational
Europe (Amsterdam) [neo-eu3] Operational
All Advisories [neo-eu3]   ? Operational
Region Access [neo-eu3]   ? Operational
Cloud Cockpit [neo-eu3]   ? Operational
Lifecycle Management [neo-eu3]   ? Operational
Web IDE [neo-eu3]   ? Operational
Portal Service [neo-eu3]   ? Operational
Europe (Frankfurt) [cf-eu10] Operational
All Advisories [cf-eu10]   ? Operational
Region Access [cf-eu10]   ? Operational
Lifecycle Management [cf-eu10]   ? Operational
Europe (Frankfurt) [neo-eu2] Operational
All Advisories [neo-eu2]   Operational
Region Access [neo-eu2]   ? Operational
Cloud Cockpit [neo-eu2]   ? Operational
Lifecycle Management [neo-eu2]   ? Operational
Web IDE [neo-eu2]   ? Operational
Portal Service [neo-eu2]   ? Operational
Europe (Netherlands) [cf-eu20] Operational
All Advisories [cf-eu20]   ? Operational
Region Access [cf-eu20]   ? Operational
Lifecycle Management [cf-eu20]   ? Operational
Europe (Rot) [neo-eu1] Operational
All Advisories [neo-eu1]   Operational
Region Access [neo-eu1]   ? Operational
Cloud Cockpit [neo-eu1]   ? Operational
Lifecycle Management [neo-eu1]   ? Operational
Web IDE [neo-eu1]   ? Operational
Portal Service [neo-eu1]   ? Operational
Europe (Rot) [cf-eu1] Operational
All Advisories [cf-eu1]   ? Operational
Region Access [cf-eu1]   ? Operational
Lifecycle Management [cf-eu1]   ? Operational
Europe (Rot) - Trial [neo-eu1-trial] Operational
All Advisories [neo-eu1-trial]   ? Operational
Region Access [neo-eu1-trial]   ? Operational
Cloud Cockpit [neo-eu1-trial]   ? Operational
Lifecycle Management [neo-eu1-trial]   ? Operational
Web IDE [neo-eu1-trial]   ? Operational
Portal Service [neo-eu1-trial]   ? Operational
Japan (Tokyo) [cf-jp10] Operational
All Advisories [cf-jp10]   ? Operational
Region Access [cf-jp10]   ? Operational
Lifecycle Management [cf-jp10]   ? Operational
Japan (Tokyo) [neo-jp1] Operational
All Advisories [neo-jp1]   ? Operational
Region Access [neo-jp1]   ? Operational
Cloud Cockpit [neo-jp1]   ? Operational
Lifecycle Management [neo-jp1]   ? Operational
Web IDE [neo-jp1]   ? Operational
Portal Service [neo-jp1]   ? Operational
KSA (Riyadh) [neo-sa1] Operational
All Advisories [neo-sa1]   ? Operational
Region Access [neo-sa1]   ? Operational
Cloud Cockpit [neo-sa1]   ? Operational
Lifecycle Management [neo-sa1]   ? Operational
Web IDE [neo-sa1]   ? Operational
Portal Service [neo-sa1]   ? Operational
Russia (Moscow) [neo-ru1] Operational
All Advisories [neo-ru1]   ? Operational
Region Access [neo-ru1]   ? Operational
Cloud Cockpit [neo-ru1]   ? Operational
Lifecycle Management [neo-ru1]   ? Operational
Web IDE [neo-ru1]   ? Operational
Portal Service [neo-ru1]   ? Operational
Singapore [cf-ap11] Operational
All Advisories [cf-ap11]   ? Operational
Region Access [cf-ap11]   ? Operational
Lifecycle Management [cf-ap11]   ? Operational
UAE (Dubai) [neo-ae1] Operational
All Advisories [neo-ae1]   ? Operational
Region Access [neo-ae1]   ? Operational
Cloud Cockpit [neo-ae1]   ? Operational
Lifecycle Management [neo-ae1]   ? Operational
Web IDE [neo-ae1]   ? Operational
Portal Service [neo-ae1]   ? Operational
US East (Ashburn) [neo-us1] Operational
All Advisories [neo-us1]   ? Operational
Region Access [neo-us1]   ? Operational
Cloud Cockpit [neo-us1]   ? Operational
Lifecycle Management [neo-us1]   ? Operational
Web IDE [neo-us1]   ? Operational
Portal Service [neo-us1]   ? Operational
US East (Sterling) [neo-us3] Operational
All Advisories [neo-us3]   ? Operational
Region Access [neo-us3]   ? Operational
Cloud Cockpit [neo-us3]   ? Operational
Lifecycle Management [neo-us3]   ? Operational
Web IDE [neo-us3]   ? Operational
Portal Service [neo-us3]   ? Operational
US Central (IA) [cf-us30] Operational
All Advisories [cf-us30]   ? Operational
Region Access [cf-us30]   ? Operational
Lifecycle Management [cf-us30]   ? Operational
US East (VA) [cf-us10] Operational
All Advisories [cf-us10]   ? Operational
Region Access [cf-us10]   ? Operational
Lifecycle Management [cf-us10]   ? Operational
US West (Chandler) [neo-us2] Under Maintenance
All Advisories [neo-us2]   ? Under Maintenance
Region Access [neo-us2]   ? Operational
Cloud Cockpit [neo-us2]   ? Operational
Lifecycle Management [neo-us2]   ? Operational
Web IDE [neo-us2]   ? Operational
Portal Service [neo-us2]   ? Operational
Identity Authentication Operational
SAP ID Service (accounts.sap.com)   Operational
Identity Authentication - Europe   ? Operational
Identity Authentication - NA East   ? Operational
Identity Authentication - Moscow   ? Operational
Identity Authentication - Sydney   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On 06 January 2019, 04:00 UTC - 08:00 UTC, a network software upgrade that targets stability improvement will be applied in the US East (Ashburn) [neo-us1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.

SAP Cloud Platform Operations
Posted on Dec 7, 13:56 UTC
On 06 January 2019, 04:00 UTC - 08:00 UTC, а network software upgrade that targets stability improvement will be applied in the US West (Chandler) [neo-us2] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.

SAP Cloud Platform Operation
Posted on Dec 7, 13:51 UTC
Past Incidents
Dec 16, 2018
Completed - The scheduled maintenance has been completed.
Dec 16, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 15, 22:00 UTC
Scheduled - Starting from 15 December 2018, 22:00 UTC till 16 December 2018, 2:00 UTC, a network software upgrade that targets stability improvement will be applied in the Russia (Moscow) [neo-ru1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.

SAP Cloud Platform Operations
Nov 16, 14:24 UTC
Dec 15, 2018
Completed - The scheduled maintenance has been completed.
Dec 15, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 15, 04:00 UTC
Scheduled - On 15 December 2018, 04:00 UTC - 08:00 UTC, a network software that targets stability improvement will be applied in the US East (Ashburn) [neo-us1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.

SAP Cloud Platform Operations
Nov 19, 15:32 UTC
Completed - The scheduled maintenance has been completed.
Dec 15, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 14, 22:01 UTC
Scheduled - Starting from 14 December 2018, 22:00 UTC till 15 December 2018, 2:00 UTC, an upgrade that targets a change into the authentication method toward the SAP ID service and a storage upgrade will be applied in the Europe (Netherlands) [cf-eu20] region of the SAP Cloud Platform.

During this period, customers will not be able to log on via command line interface or to make calls using the command line interface. Running application instances will not be affected.
Provisioning or update of Postgres, RabbitMQ, MongoDB and Redis instances for the complete duration of the downtime window will not be possible.

SAP Cloud Platform Operations
Nov 9, 15:24 UTC
Completed - The scheduled maintenance has been completed.
Dec 15, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 14, 22:01 UTC
Scheduled - Starting from 14 December 2018, 22:00 UTC till 15 December 2018, 2:00 UTC, an upgrade that includes a database operation system upgrade, deployments migration and a change into the authentication method toward the SAP ID service will be applied in the Europe (Rot) [cf-eu1], and Europe (Frankfurt) [cf-eu10] regions of the SAP Cloud Platform.

During this period, SAP CP Portal Service will not be available and customers will not be able to log on via command line interface or to make calls using the command line interface. Running application instances will not be affected.

Customers in the Europe (Frankfurt) [cf-eu10] region using the services Postgres, Redis, MongoDB, RabbitMQ and dependent services like Machine Learning and Digital Payments will experience a downtime of approximately 25 minutes. There will be no data loss.

SAP Cloud Platform Operations
Nov 9, 15:18 UTC
Completed - The scheduled maintenance has been completed.
Dec 15, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 14, 22:01 UTC
Scheduled - Starting from 14 December 2018, 22:00 UTC till 15 December 2018, 2:00 UTC, an upgrade that targets enablement of high availability scenarios, databases migration and implementation of security patches will be applied in the Europe (Rot) [neo-eu1], Europe (Frankfurt) [neo-eu2], Europe (Amsterdam) [neo-eu3], Russia (Moscow) [neo-ru1], UAE (Dubai) [neo-ae1], and KSA (Riyadh) [neo-sa1] regions of the SAP Cloud Platform.

During this period, customers will experience disruption in the following services:

○ Authentication service
○ Portal service
○ Cloud Cockpit
○ SAP WebIDE service
○ Business Rules service
○ SAP CP Workflow service
○ DomainDB
○ Commercial Infrastructure service
○ Git
○ Persistence service
○ Helium Dispatcher
○ provisioning of new databases
○ lifecycle operations such as starting and stopping applications

SAP Cloud Platform Operations
Nov 9, 14:51 UTC
Dec 13, 2018

No incidents reported.

Dec 12, 2018

No incidents reported.

Dec 11, 2018
Resolved - Service has been restored as of approximately 22:00 UTC on 11 Dec 2018.
Dec 11, 22:49 UTC
Identified - Since approximately 15:52 UTC on 11 Dec 2018, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Rot) [cf-eu1]

Impact:
- Applications are currently running but end to end communication may be experiencing intermittent availability problems
Dec 11, 20:16 UTC
Dec 10, 2018

No incidents reported.

Dec 9, 2018
Completed - The scheduled maintenance has been completed.
Dec 9, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 05:00 UTC
Scheduled - On 9 December 2018, 05:00 UTC - 08:00 UTC, a network software upgrade that targets stability improvement will be applied in the US East (Sterling) [neo-us3] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.

SAP Cloud Platform Operations
Nov 9, 12:11 UTC
Dec 8, 2018
Completed - The scheduled maintenance has been completed.
Dec 8, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 04:00 UTC
Scheduled - On 8 December 2018, 4:00 UTC – 8:00 UTC, an upgrade targeting a database operation system upgrade and change into the authentication method toward the SAP ID service will be applied in the Brazil (Sao Paulo) [cf-br10], US East (VA) [cf-us10], and US Central (IA) [cf-us30] regions of the SAP Cloud Platform.

During this period, the SAP CP Portal service will be unavailable and customers will not be able to log on via command line interface or to make calls using the command line interface. Running instances will not be affected.

SAP Cloud Platform Operations
Nov 9, 15:09 UTC
Completed - The scheduled maintenance has been completed.
Dec 8, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 04:00 UTC
Scheduled - Оn 8 December 2018, 4:00 UTC - 8:00 UTC, an upgrade that targets enablement of high availability scenarios and databases migration will be applied in the Canada (Toronto) [neo-ca1], Brazil (São Paulo) [neo-br1], US East (Ashburn) [neo-us1], US West (Chandler) [neo-us2], and US East (Sterling) [neo-us3] regions of the SAP Cloud Platform.

During this period, customers will experience disruption in the following services:

○ Authentication service
○ Portal service
○ Cloud Cockpit
○ SAP WebIDE service
○ Business Rules service
○ SAP CP Workflow service
○ DomainDB
○ Commercial Infrastructure service
○ Git
○ Persistence service
○ Helium Dispatcher
○ provisioning of new databases
○ lifecycle operations such as starting and stopping applications

SAP Cloud Platform Operations
Nov 9, 14:43 UTC
Dec 7, 2018
Completed - The scheduled maintenance has been completed.
Dec 7, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 14:00 UTC
Scheduled - On 7 December 2018, 14:00 UTC - 18:00 UTC, an upgrade that targets a change into the authentication method toward the SAP ID service will be applied in the Japan (Tokyo) [cf-jp10], Singapore [cf-ap11], and Australia (Sydney) [cf-ap10] regions of the SAP Cloud Platform.

During this period, customers will not be able to log on via the command line interface or to make calls using the command line interface. Running instances will not be affected.

SAP Cloud Platform Operations
Nov 9, 15:01 UTC
Completed - The scheduled maintenance has been completed.
Dec 7, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 14:00 UTC
Scheduled - On 7 December 2018, 14:00 UTC - 18:00 UTC, an upgrade that targets enablement of high availability scenarios, databases migration and implementation of security patches will be applied in the China (Shanghai) [neo-cn1], Japan (Tokyo) [neo-jp1], and Australia (Sydney) [neo-ap1] regions of the SAP Cloud Platform.

During this period, customers will experience disruption in the following services:

○ Authentication service
○ Portal service
○ Cloud Cockpit
○ SAP WebIDE service
○ Business Rules service
○ SAP CP Workflow service
○ DomainDB
○ Commercial Infrastructure service
○ Git
○ Persistence service
○ Helium Dispatcher
○ provisioning of new databases
○ lifecycle operations such as starting and stopping applications

SAP Cloud Platform Operations
Nov 9, 14:38 UTC
Resolved - Service has been restored as of approximately 12:56 UTC on 07 Dec 2018.
Dec 7, 13:21 UTC
Identified - Since approximately 11:48 UTC on 07 Dec 2018, customers may have experienced a disruption on the SAP Cloud Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe [ias-eu]

Impact:
- Applications and services may be unavailable
Dec 7, 11:56 UTC
Dec 6, 2018

No incidents reported.

Dec 5, 2018

No incidents reported.

Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018
Postmortem - Read details
Dec 8, 03:07 UTC
Resolved - All Services across the impacted Landscapes has been restored approximately at 07:32 UTC on 2 Dec 2018, except API Management Service in Europe (Amsterdam) [neo-eu3]

API Management Service in Europe (Amsterdam) [neo-eu3] as been restored approximately at 07:57 on 2 Dec 2018
Dec 2, 08:16 UTC
Investigating - Since approximately 06:10 A.M UTC Multiple services across the Landscapes are not accessible , due to an issue with Authentication service.

Engineers are working to restore the service , an update will be provided as soon as the event warrants
Dec 2, 07:27 UTC
Completed - The scheduled maintenance has been completed.
Dec 2, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 04:00 UTC
Scheduled - On 02 December 2018, 04:00 UTC - 06:00 UTC, аn emergency network change will be applied in the US West (Chandler) [neo-us2] region of the SAP Cloud Platform.

During this time, customers may experience sporadic disruptions of access to applications and lifecycle operations.

SAP Cloud Platform Operation
Nov 30, 09:40 UTC