SAP Business Technology Platform Status

All Systems Operational

About This Site

This page provides an overview of the current service availability of the Neo and CF environments of the SAP Business Technology Platform.

Disclaimer: Please note that the status information displayed on this page reflects the general platform status. The status of your individual service experience may differ from this one due to differences in your particular setup. Also, SAP may change structure or content of this page at any time. The Service Level Agreement by SAP is here - this is the sole commitment. No side agreements or other quasi contractual commitments should be made on this site. Terms and conditions by StatusPage apply.

Australia (Sydney) [neo-ap1] Operational

All Advisories [neo-ap1] Operational

Region Access [neo-ap1] Operational

Cloud Cockpit [neo-ap1] Operational

Lifecycle Management [neo-ap1] Operational

Web IDE [neo-ap1] Operational

Portal Service [neo-ap1] Operational

Mobile Services [neo-ap1] Operational

Australia (Sydney) [cf-ap10] Operational

All Advisories [cf-ap10] Operational

Region Access [cf-ap10] Operational

Lifecycle Management [cf-ap10] Operational

Mobile Services [cf-ap10] Operational

Australia (Sydney) [cf-ap20] Operational

All Advisories [cf-ap20] Operational

Region Access [cf-ap20] Operational

Lifecycle Management [cf-ap20] Operational

Portal Service [cf-ap20] Operational

Mobile Services [cf-ap20] Operational

Brazil (São Paulo) [cf-br10] Operational

All Advisories [cf-br10] Operational

Region Access [cf-br10] Operational

Lifecycle Management [cf-br10] Operational

Mobile Services [cf-br10] Operational

Brazil (São Paulo) [neo-br1] Operational

All Advisories [neo-br1] Operational

Region Access [neo-br1] Operational

Cloud Cockpit [neo-br1] Operational

Lifecycle Management [neo-br1] Operational

Web IDE [neo-br1] Operational

Portal Service [neo-br1] Operational

Mobile Services [neo-br1] Operational

Canada (Montreal) [cf-ca10] Operational

All Advisories [cf-ca10] Operational

Region Access [cf-ca10] Operational

Lifecycle Management [cf-ca10] Operational

Canada (Toronto) [neo-ca1] Operational

All Advisories [neo-ca1] Operational

Region Access [neo-ca1] Operational

Cloud Cockpit [neo-ca1] Operational

Lifecycle Management [neo-ca1] Operational

Web IDE [neo-ca1] Operational

Portal Service [neo-ca1] Operational

Mobile Services [neo-ca1] Operational

China (Shanghai) [neo-cn1] Operational

All Advisories [neo-cn1] Operational

Region Access [neo-cn1] Operational

Cloud Cockpit [neo-cn1] Operational

Lifecycle Management [neo-cn1] Operational

Web IDE [neo-cn1] Operational

Portal Service [neo-cn1] Operational

Mobile Services [neo-cn1] Operational

Europe (Amsterdam) [neo-eu3] Operational

All Advisories [neo-eu3] Operational

Region Access [neo-eu3] Operational

Cloud Cockpit [neo-eu3] Operational

Lifecycle Management [neo-eu3] Operational

Web IDE [neo-eu3] Operational

Portal Service [neo-eu3] Operational

Mobile Services [neo-eu3] Operational

Europe (Frankfurt) [cf-eu10] Operational

All Advisories [cf-eu10] Operational

Region Access [cf-eu10] Operational

Lifecycle Management [cf-eu10] Operational

Portal Service [cf-eu10] Operational

Mobile Services [cf-eu10] Operational

Europe (Frankfurt) [neo-eu2] Operational

All Advisories [neo-eu2] Operational

Region Access [neo-eu2] Operational

Cloud Cockpit [neo-eu2] Operational

Lifecycle Management [neo-eu2] Operational

Web IDE [neo-eu2] Operational

Portal Service [neo-eu2] Operational

Mobile Services [neo-eu2] Operational

Europe (Netherlands) [cf-eu20] Operational

All Advisories [cf-eu20] Operational

Region Access [cf-eu20] Operational

Lifecycle Management [cf-eu20] Operational

Europe (Rot) [neo-eu1] Operational

All Advisories [neo-eu1] Operational

Region Access [neo-eu1] Operational

Cloud Cockpit [neo-eu1] Operational

Lifecycle Management [neo-eu1] Operational

Web IDE [neo-eu1] Operational

Portal Service [neo-eu1] Operational

Mobile Services [neo-eu1] Operational

Japan (Tokyo) [cf-jp10] Operational

All Advisories [cf-jp10] Operational

Region Access [cf-jp10] Operational

Lifecycle Management [cf-jp10] Operational

Mobile Services [cf-jp10] Operational

Japan (Tokyo) [cf-jp20] Operational

All Advisories [cf-jp20] Operational

Region Access [cf-jp20] Operational

Lifecycle Management [cf-jp20] Operational

Mobile Services [cf-jp20] Operational

Portal Service [cf-jp20] Operational

Japan (Tokyo) [neo-jp1] Operational

All Advisories [neo-jp1] Operational

Region Access [neo-jp1] Operational

Cloud Cockpit [neo-jp1] Operational

Lifecycle Management [neo-jp1] Operational

Web IDE [neo-jp1] Operational

Portal Service [neo-jp1] Operational

Mobile Services [neo-jp1] Operational

Singapore [cf-ap11] Operational

All Advisories [cf-ap11] Operational

Region Access [cf-ap11] Operational

Lifecycle Management [cf-ap11] Operational

Mobile Services [cf-ap11] Operational

Singapore [cf-ap21] Operational

All Advisories [cf-ap21] Operational

Region Access [cf-ap21] Operational

Lifecycle Management [cf-ap21] Operational

Portal Service [cf-ap21] Operational

Mobile Services [cf-ap21] Operational

South Korea (Seoul) [cf-ap12] Operational

All Advisories [cf-ap12] Operational

Region Access [cf-ap12] Operational

Lifecycle Management [cf-ap12] Operational

Mobile Services [cf-ap12] Operational

Portal Service [cf-ap12] Operational

KSA (Riyadh) [neo-sa1] Operational

All Advisories [neo-sa1] Operational

Region Access [neo-sa1] Operational

Cloud Cockpit [neo-sa1] Operational

Lifecycle Management [neo-sa1] Operational

Web IDE [neo-sa1] Operational

Portal Service [neo-sa1] Operational

Mobile Services [neo-sa1] Operational

Russia (Moscow) [neo-ru1] Operational

All Advisories [neo-ru1] Operational

Region Access [neo-ru1] Operational

Cloud Cockpit [neo-ru1] Operational

Lifecycle Management [neo-ru1] Operational

Web IDE [neo-ru1] Operational

Portal Service [neo-ru1] Operational

Mobile Services [neo-ru1] Operational

UAE (Dubai) [neo-ae1] Operational

All Advisories [neo-ae1] Operational

Region Access [neo-ae1] Operational

Cloud Cockpit [neo-ae1] Operational

Lifecycle Management [neo-ae1] Operational

Web IDE [neo-ae1] Operational

Portal Service [neo-ae1] Operational

Mobile Services [neo-ae1] Operational

US East (Ashburn) [neo-us1] Operational

All Advisories [neo-us1] Operational

Region Access [neo-us1] Operational

Cloud Cockpit [neo-us1] Operational

Lifecycle Management [neo-us1] Operational

Web IDE [neo-us1] Operational

Portal Service [neo-us1] Operational

Mobile Services [neo-us1] Operational

US East (Sterling) [neo-us3] Operational

All Advisories [neo-us3] Operational

Region Access [neo-us3] Operational

Cloud Cockpit [neo-us3] Operational

Lifecycle Management [neo-us3] Operational

Web IDE [neo-us3] Operational

Portal Service [neo-us3] Operational

Mobile Services [neo-us3] Operational

US Central (IA) [cf-us30] Operational

All Advisories [cf-us30] Operational

Region Access [cf-us30] Operational

Lifecycle Management [cf-us30] Operational

US East (VA) [cf-us10] Operational

All Advisories [cf-us10] Operational

Region Access [cf-us10] Operational

Lifecycle Management [cf-us10] Operational

Portal Service [cf-us10] Operational

Mobile Services [cf-us10] Operational

US East (VA) [cf-us21] Operational

All Advisories [cf-us21] Operational

Region Access [cf-us21] Operational

Lifecycle Management [cf-us21] Operational

Portal Service [cf-us21] Operational

Mobile Services [cf-us21] Operational

US West (Chandler) [neo-us2] Operational

All Advisories [neo-us2] Operational

Region Access [neo-us2] Operational

Cloud Cockpit [neo-us2] Operational

Lifecycle Management [neo-us2] Operational

Web IDE [neo-us2] Operational

Portal Service [neo-us2] Operational

Mobile Services [neo-us2] Operational

US West (Colorado) [neo-us4] Operational

All Advisories [neo-us4] Operational

Region Access [neo-us4] Operational

Cloud Cockpit [neo-us4] Operational

Lifecycle Management [neo-us4] Operational

Web IDE [neo-us4] Operational

Portal Service [neo-us4] Operational

Mobile Services [neo-us4] Operational

US West (WA) [cf-us20] Operational

All Advisories [cf-us20] Operational

Region Access [cf-us20] Operational

Lifecycle Management [cf-us20] Operational

Identity Authentication Operational

SAP ID Service (accounts.sap.com) Operational

Identity Authentication - Australia Operational

Identity Authentication - Brazil Operational

Identity Authentication - Canada Operational

Identity Authentication - China Operational

Identity Authentication - Europe Operational

Identity Authentication - Frankfurt Operational

Identity Authentication - Japan Operational

Identity Authentication - North America (East) Operational

Identity Authentication - Russia Operational

Identity Authentication - Saudi Arabia Operational

Identity Authentication - South Korea Operational

Identity Authentication - Singapore Operational

Identity Authentication - United Arab Emirates Operational

Identity Authentication - US West 2 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Australia (Sydney) [neo-ap1] Planned Network Maintenance Aug 14, 15:30-17:00 UTC

A network hardware upgrade that targets improved stability will be applied in the Australia (Sydney) [neo-ap1] region of SAP Business Technology Platform, starting from 14 August 2021, 15:30 UTC till 14 August 2021, 17:00 UTC.
This maintenance activity is intended to prevent potential network capacity issues and increase network resilience.

During this timeframe, customers may experience intermittent issues with accessing their applications and performing life-cycle operations.
Posted on Jul 16, 13:03 UTC

Past Incidents

Aug 4, 2021

Brazil (São Paulo) [neo-br1] - Service Advisory

Resolved - Service has been restored as of approximately 03:23 UTC on 04 Aug 2021.
Aug 4, 04:20 UTC

Update - Service is restored since 03:23 UTC on 04 Aug 2021 and we are monitoring to ensure stability.

Impact (Updated):
- Workflow Service workflows cannot run
- Workflow Service workflow forms and task UIs are not available
Aug 4, 03:59 UTC

Identified - Since approximately 03:06 UTC on 04 Aug 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Brazil (São Paulo) [neo-br1]

Impact:
- Workflow Service workflows cannot run
Aug 4, 03:18 UTC

Aug 3, 2021

Europe (Rot) [neo-eu1] - Service Advisory

Resolved - Service has been restored as of approximately 13:01 UTC on 03 Aug 2021.
Aug 3, 14:32 UTC

Update - Service is restored since 13:01 UTC on 03 Aug 2021 and we are monitoring to ensure stability.
Aug 3, 13:10 UTC

Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- Internet of Things management and deployment is not possible (since 12:36 UTC on 03 Aug 2021)
- Mobile Services is unavailable (from 12:50 UTC on 03 Aug 2021 to 12:53 UTC on 03 Aug 2021)
Aug 3, 12:56 UTC

Identified - Since approximately 12:36 UTC on 03 Aug 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Rot) [neo-eu1]

Impact:
- Internet of Things management and deployment is not possible
Aug 3, 12:45 UTC

US East (Ashburn) [neo-us1] - Service Advisory

Resolved - Service has been restored as of approximately 12:44 UTC on 03 Aug 2021.
Aug 3, 14:06 UTC

Update - Service is restored since 12:44 UTC on 03 Aug 2021 and we are monitoring to ensure stability.
Aug 3, 12:51 UTC

Update - We are still working to restore service, updates will be provided regularly until service is restored.
Aug 3, 12:33 UTC

Update - We are still working to restore service, updates will be provided regularly until service is restored.
Aug 3, 11:33 UTC

Update - We are still working to restore service, updates will be provided regularly until service is restored.
Aug 3, 10:43 UTC

Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- The Identity Provisioning Service is facing a degradation scenario as manually triggered and scheduled identity provisioning jobs for systems which use encrypted provisioning system properties do not work. New provisioning systems using encrypted provisioning system properties cannot be created and existing ones cannot be modified.
Aug 3, 09:41 UTC

Update - We are still working to restore service, updates will be provided regularly until service is restored.
Aug 3, 09:15 UTC

Identified - Since approximately 10:24 UTC on 02 Aug 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US East (Ashburn) [neo-us1]

Impact:
- Service is facing a degradation scenario as manually triggered and scheduled identity provisioning jobs for systems which use encrypted provisioning system properties do not work. New provisioning systems using encrypted provisioning system properties cannot be created and existing ones cannot be modified.
Aug 3, 08:04 UTC

Aug 2, 2021

US East (Sterling) [neo-us3] - Service Advisory

Resolved - Service has been restored as of approximately 12:35 UTC on 02 Aug 2021.
Aug 2, 12:47 UTC

Update - Service is restored since 12:35 UTC on 02 Aug 2021 and we are monitoring to ensure stability.
Aug 2, 12:42 UTC

Update - We are still working to restore service, updates will be provided regularly until service is restored.
Aug 2, 12:35 UTC

Identified - Since approximately 11:27 UTC on 02 Aug 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US East (Sterling) [neo-us3]

Impact:
- Lifecycle management operations for Virtual Machines cannot be executed
Aug 2, 11:36 UTC

Aug 1, 2021

No incidents reported.

Jul 31, 2021

No incidents reported.

Jul 30, 2021

US East (Ashburn) [neo-us1] - Service Advisory

Resolved - Service has been restored as of approximately 10:59 UTC on 30 Jul 2021.

Impact (Updated):
- BTP Cockpit is unavailable (from 09:50 UTC on 30 Jul 2021 to 10:24 UTC on 30 Jul 2021)
- Forms by Adobe is unavailable (from 09:50 UTC on 30 Jul 2021 to 10:24 UTC on 30 Jul 2021)
- API Business Hub is unavailable (from 10:12 UTC on 30 Jul 2021 to 10:59 UTC on 30 Jul 2021)
Jul 30, 11:33 UTC

Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- BTP Cockpit is unavailable (since 09:50 UTC on 30 Jul 2021)
- Forms by Adobe is unavailable (since 09:50 UTC on 30 Jul 2021)
- API Business Hub is unavailable (since 10:12 UTC on 30 Jul 2021)
Jul 30, 10:30 UTC

Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- BTP Cockpit is unavailable
- Forms by Adobe is unavailable
Jul 30, 10:11 UTC

Identified - Since approximately 09:50 UTC on 30 Jul 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US East (Ashburn) [neo-us1]

Impact:
- Forms by Adobe is unavailable
Jul 30, 09:59 UTC

Jul 29, 2021

Japan (Tokyo) [cf-jp20] - Service Advisory

Resolved - Service has been restored as of approximately 10:35 UTC on 29 Jul 2021.
Jul 29, 11:15 UTC

Update - Service is restored since 10:35 UTC on 29 Jul 2021 and we are monitoring to ensure stability.
Jul 29, 11:03 UTC

Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- New tenants cannot be subscribed to the Workflow Service
--- [cf-jp20] from 06:59 UTC on 29 Jul 2021 to 09:08 UTC on 29 Jul 2021
--- [cf-us20] from 09:38 UTC on 29 Jul 2021 to 10:35 UTC on 29 Jul 2021
--- [cf-us21] from 08:04 UTC on 29 Jul 2021 to 10:28 UTC on 29 Jul 2021
- Process Visibility tenants cannot be onboarded or offboarded
--- [cf-jp20] from 07:21 UTC on 29 Jul 2021 to 09:13 UTC on 29 Jul 2021
--- [cf-us20] from 09:29 UTC on 29 Jul 2021 to 10:23 UTC on 29 Jul 2021
--- [cf-us21] from 07:31 UTC on 29 Jul 2021 to 10:27 UTC on 29 Jul 2021
Jul 29, 10:40 UTC

Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- New tenants cannot be subscribed to the Workflow Service
--- [cf-jp20] from 06:59 UTC on 29 Jul 2021 to 09:08 UTC on 29 Jul 2021
--- [cf-us20] since 09:38 UTC on 29 Jul 2021
--- [cf-us21] from 08:04 UTC on 29 Jul 2021 to 10:28 UTC on 29 Jul 2021
- Process Visibility tenants cannot be onboarded or offboarded
--- [cf-jp20] from 07:21 UTC on 29 Jul 2021 to 09:13 UTC on 29 Jul 2021
--- [cf-us20] from 09:29 UTC on 29 Jul 2021 to 10:23 UTC on 29 Jul 2021
--- [cf-us21] from 07:31 UTC on 29 Jul 2021 to 10:27 UTC on 29 Jul 2021
Jul 29, 10:34 UTC

Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- New tenants cannot be subscribed to the Workflow Service
--- [cf-jp20] from 06:59 UTC on 29 Jul 2021 to 09:08 UTC on 29 Jul 2021
--- [cf-us20] since 09:38 UTC on 29 Jul 2021
--- [cf-us21] since 08:04 UTC on 29 Jul 2021
- Process Visibility tenants cannot be onboarded or offboarded
--- [cf-jp20] from 07:21 UTC on 29 Jul 2021 to 09:13 UTC on 29 Jul 2021
--- [cf-us20] since 09:29 UTC on 29 Jul 2021
--- [cf-us21] since 07:31 UTC on 29 Jul 2021
Jul 29, 10:20 UTC

Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- New tenants cannot be subscribed to the Workflow Service
--- [cf-jp20] since 06:59 UTC on 29 Jul 2021
--- [cf-us20] since 09:38 UTC on 29 Jul 2021
--- [cf-us21] since 08:04 UTC on 29 Jul 2021
- Process Visibility tenants cannot be onboarded or offboarded
--- [cf-jp20] since 07:21 UTC on 29 Jul 2021
--- [cf-us20] since 09:29 UTC on 29 Jul 2021
--- [cf-us21] since 07:31 UTC on 29 Jul 2021
Jul 29, 09:45 UTC

Update - We are still working to restore service, updates will be provided regularly until service is restored.

Regions (Updated):
- Japan (Tokyo) [cf-jp20]
- US East (VA) [cf-us21]
- US West (WA) [cf-us20]

Impact (Updated):
- New tenants cannot be subscribed to the Workflow Service
--- [cf-jp20] since 06:59 UTC on 29 Jul 2021
--- [cf-us21] since 08:04 UTC on 29 Jul 2021
- Process Visibility tenants cannot be onboarded or offboarded
--- [cf-jp20] since 07:21 UTC on 29 Jul 2021
--- [cf-us20] since 09:29 UTC on 29 Jul 2021
--- [cf-us21] since 07:31 UTC on 29 Jul 2021
Jul 29, 09:37 UTC

Update - We are still working to restore service, updates will be provided regularly until service is restored.
Jul 29, 09:08 UTC

Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- New tenants cannot be subscribed to the Workflow Service
--- [cf-jp20] since 06:59 UTC on 29 Jul 2021
--- [cf-us21] since 08:04 UTC on 29 Jul 2021
- Process Visibility tenants cannot be onboarded or offboarded
--- [cf-jp20] since 07:21 UTC on 29 Jul 2021
--- [cf-us21] since 07:31 UTC on 29 Jul 2021
Jul 29, 08:17 UTC

Update - We are still working to restore service, updates will be provided regularly until service is restored.

Regions (Updated):
- Japan (Tokyo) [cf-jp20]
- US East (VA) [cf-us21]

Impact (Updated):
- New tenants cannot be subscribed to the Workflow Service
--- [cf-jp20] since 06:59 UTC on 29 Jul 2021
- Process Visibility tenants cannot be onboarded or offboarded
--- [cf-jp20] since 07:21 UTC on 29 Jul 2021
--- [cf-us21] since 07:31 UTC on 29 Jul 2021
Jul 29, 07:45 UTC

Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- New tenants cannot be subscribed to the Workflow Service (since 06:59 UTC on 29 Jul 2021)
- Process Visibility tenants cannot be onboarded or offboarded (since 07:21 UTC on 29 Jul 2021)
Jul 29, 07:34 UTC

Identified - Since approximately 06:59 UTC on 29 Jul 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Japan (Tokyo) [cf-jp20]

Impact:
- New tenants cannot be subscribed to the Workflow Service
Jul 29, 07:11 UTC

Multiple Regions - Service Advisory

Resolved - Service has been restored as of approximately 10:28 UTC on 29 Jul 2021.
Jul 29, 11:14 UTC

Update - Service is restored since 10:28 UTC on 29 Jul 2021 and we are monitoring to ensure stability.
Jul 29, 10:42 UTC

Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- Some Event Mesh service instances may be unreachable at the moment. AMQP and MQTT connections may fail. Messaging via HTTP may also fail. Customer may not be able to create new webhook subscriptions. Existing webhook subscriptions may become inactive, but will recover automatically when the service is restored.
--- [cf-eu20] from 02:06 UTC on 29 Jul 2021 to 09:18 UTC on 29 Jul 2021
--- [cf-jp20] from 01:03 UTC on 29 Jul 2021 to 09:08 UTC on 29 Jul 2021
--- [cf-us20] from 03:31 UTC on 29 Jul 2021 to 10:23 UTC on 29 Jul 2021
--- [cf-us21] from 01:28 UTC on 29 Jul 2021 to 10:28 UTC on 29 Jul 2021
Jul 29, 10:35 UTC

Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- Some Event Mesh service instances may be unreachable at the moment. AMQP and MQTT connections may fail. Messaging via HTTP may also fail. Customer may not be able to create new webhook subscriptions. Existing webhook subscriptions may become inactive, but will recover automatically when the service is restored.
--- [cf-eu20] from 02:06 UTC on 29 Jul 2021 to 09:18 UTC on 29 Jul 2021
--- [cf-jp20] from 01:03 UTC on 29 Jul 2021 to 09:08 UTC on 29 Jul 2021
--- [cf-us20] from 03:31 UTC on 29 Jul 2021 to 10:23 UTC on 29 Jul 2021
--- [cf-us21] since 01:28 UTC on 29 Jul 2021
Jul 29, 10:29 UTC

Update - We are still working to restore service, updates will be provided regularly until service is restored.
Jul 29, 10:21 UTC

Update - We are still working to restore service, updates will be provided regularly until service is restored.

Impact (Updated):
- Some Event Mesh service instances may be unreachable at the moment. AMQP and MQTT connections may fail. Messaging via HTTP may also fail. Customer may not be able to create new webhook subscriptions. Existing webhook subscriptions may become inactive, but will recover automatically when the service is restored.
--- [cf-eu20] from 02:06 UTC on 29 Jul 2021 to 09:18 UTC on 29 Jul 2021
--- [cf-jp20] from 01:03 UTC on 29 Jul 2021 to 09:08 UTC on 29 Jul 2021
--- [cf-us20] since 03:31 UTC on 29 Jul 2021
--- [cf-us21] since 01:28 UTC on 29 Jul 2021
Jul 29, 09:26 UTC

Update - We are still working to restore service, updates will be provided regularly until service is restored.
Jul 29, 08:24 UTC

Update - We are still working to restore service, updates will be provided regularly until service is restored.
Jul 29, 07:18 UTC

Update - We are still working to restore service, updates will be provided regularly until service is restored.
Jul 29, 06:11 UTC

Update - We are still working to restore service, updates will be provided regularly until service is restored.
Jul 29, 05:01 UTC

Update - We are still working to restore service, updates will be provided regularly until service is restored.

Regions (Updated):
- Europe (Netherlands) [cf-eu20]
- Japan (Tokyo) [cf-jp20]
- US East (VA) [cf-us21]
- US West (WA) [cf-us20]

Impact (Updated):
- Some Event Mesh service instances may be unreachable at the moment. AMQP and MQTT connections may fail. Messaging via HTTP may also fail. Customer may not be able to create new webhook subscriptions. Existing webhook subscriptions may become inactive, but will recover automatically when the service is restored.
--- [cf-eu20] since 02:06 UTC on 29 Jul 2021
--- [cf-jp20] since 01:03 UTC on 29 Jul 2021
--- [cf-us21] since 01:28 UTC on 29 Jul 2021
--- [cf-us20] since 03:31 UTC on 29 Jul 2021
Jul 29, 03:50 UTC

Identified - Since approximately 01:03 UTC on 29 Jul 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Europe (Netherlands) [cf-eu20]
- Japan (Tokyo) [cf-jp20]
- US East (VA) [cf-us21]

Impact:
- Some Event Mesh service instances may be unreachable at the moment. AMQP and MQTT connections may fail. Messaging via HTTP may also fail. Customer may not be able to create new webhook subscriptions. Existing webhook subscriptions may become inactive, but will recover automatically when the service is restored.
--- [cf-eu20] since 02:06 UTC on 29 Jul 2021
--- [cf-jp20] since 01:03 UTC on 29 Jul 2021
--- [cf-us21] since 01:28 UTC on 29 Jul 2021
Jul 29, 03:15 UTC

Canada (Toronto) [neo-ca1] - Service Advisory

Resolved - Service has been restored as of approximately 08:36 UTC on 29 Jul 2021.
Jul 29, 09:02 UTC

Update - Service is restored since 08:36 UTC on 29 Jul 2021 and we are monitoring to ensure stability.
Jul 29, 08:51 UTC

Identified - Since approximately 08:29 UTC on 29 Jul 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Canada (Toronto) [neo-ca1]

Impact:
- Forms by Adobe is unavailable
- Security configuration changes cannot be made and platform API tokens cannot be issued
Jul 29, 08:40 UTC

Multiple Regions - Service Advisory

Resolved - After further investigation we have determined there was no customer impact.
Jul 29, 08:34 UTC

Update - Service is restored since 06:10 UTC on 29 Jul 2021 and we are monitoring to ensure stability.

Impact (Updated):
- Mobile Service for SAP Fiori is unavailable
--- [neo-ae1] from 06:01 UTC on 29 Jul 2021 to 06:09 UTC on 29 Jul 2021
--- [neo-ap1] from 06:01 UTC on 29 Jul 2021 to 06:09 UTC on 29 Jul 2021
--- [neo-br1] from 06:01 UTC on 29 Jul 2021 to 06:09 UTC on 29 Jul 2021
--- [neo-ca1] from 06:01 UTC on 29 Jul 2021 to 06:09 UTC on 29 Jul 2021
--- [neo-cn1] from 06:01 UTC on 29 Jul 2021 to 06:10 UTC on 29 Jul 2021
--- [neo-eu1] from 06:02 UTC on 29 Jul 2021 to 06:10 UTC on 29 Jul 2021
--- [neo-eu3] from 06:01 UTC on 29 Jul 2021 to 06:10 UTC on 29 Jul 2021
--- [neo-jp1] from 06:01 UTC on 29 Jul 2021 to 06:10 UTC on 29 Jul 2021
--- [neo-ru1] from 06:01 UTC on 29 Jul 2021 to 06:10 UTC on 29 Jul 2021
--- [neo-sa1] from 06:01 UTC on 29 Jul 2021 to 06:10 UTC on 29 Jul 2021
--- [neo-us1] from 06:01 UTC on 29 Jul 2021 to 06:10 UTC on 29 Jul 2021
--- [neo-us2] from 06:01 UTC on 29 Jul 2021 to 06:09 UTC on 29 Jul 2021
--- [neo-us3] from 06:01 UTC on 29 Jul 2021 to 06:10 UTC on 29 Jul 2021
Jul 29, 06:39 UTC

Identified - Since approximately 06:01 UTC on 29 Jul 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Australia (Sydney) [neo-ap1]
- Brazil (São Paulo) [neo-br1]
- Canada (Toronto) [neo-ca1]
- China (Shanghai) [neo-cn1]
- Europe (Amsterdam) [neo-eu3]
- Europe (Rot) [neo-eu1]
- Japan (Tokyo) [neo-jp1]
- KSA (Riyadh) [neo-sa1]
- Russia (Moscow) [neo-ru1]
- UAE (Dubai) [neo-ae1]
- US East (Ashburn) [neo-us1]
- US East (Sterling) [neo-us3]
- US West (Chandler) [neo-us2]

Impact:
- Mobile Service for SAP Fiori is unavailable
--- [neo-ae1] since 06:01 UTC on 29 Jul 2021
--- [neo-ap1] since 06:01 UTC on 29 Jul 2021
--- [neo-br1] since 06:01 UTC on 29 Jul 2021
--- [neo-ca1] since 06:01 UTC on 29 Jul 2021
--- [neo-cn1] since 06:01 UTC on 29 Jul 2021
--- [neo-eu1] since 06:02 UTC on 29 Jul 2021
--- [neo-eu3] since 06:01 UTC on 29 Jul 2021
--- [neo-jp1] since 06:01 UTC on 29 Jul 2021
--- [neo-ru1] since 06:01 UTC on 29 Jul 2021
--- [neo-sa1] since 06:01 UTC on 29 Jul 2021
--- [neo-us1] since 06:01 UTC on 29 Jul 2021
--- [neo-us2] since 06:01 UTC on 29 Jul 2021
--- [neo-us3] since 06:01 UTC on 29 Jul 2021
Jul 29, 06:14 UTC

US West (WA) [cf-us20] - Service Advisory

Resolved - Service has been restored as of approximately 01:38 UTC on 29 Jul 2021.

Impact (Updated):
- Mobile Services functionality is unavailable
--- [cf-us20] from 23:02 UTC on 28 Jul 2021 to 01:07 UTC on 29 Jul 2021
--- [cf-us21] from 00:53 UTC on 29 Jul 2021 to 01:38 UTC on 29 Jul 2021
Jul 29, 02:18 UTC

Update - We are still working to restore service, updates will be provided regularly until service is restored.

Regions (Updated):
- US East (VA) [cf-us21]
- US West (WA) [cf-us20]

Impact (Updated):
- Mobile Services functionality is unavailable
Jul 29, 01:18 UTC

Identified - Since approximately 23:02 UTC on 28 Jul 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US West (WA) [cf-us20]

Impact:
- Mobile Services functionality is unavailable
Jul 29, 00:34 UTC

Jul 28, 2021

Multiple Regions - Service Advisory

Resolved - Service has been restored as of approximately 06:35 UTC on 28 Jul 2021.
Jul 28, 06:46 UTC

Identified - Since approximately 06:12 UTC on 28 Jul 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Australia (Sydney) [neo-ap1]
- Brazil (São Paulo) [neo-br1]
- Canada (Toronto) [neo-ca1]
- China (Shanghai) [neo-cn1]
- Europe (Amsterdam) [neo-eu3]
- Europe (Rot) [neo-eu1]
- Japan (Tokyo) [neo-jp1]
- KSA (Riyadh) [neo-sa1]
- Russia (Moscow) [neo-ru1]
- UAE (Dubai) [neo-ae1]
- US East (Ashburn) [neo-us1]
- US East (Sterling) [neo-us3]
- US West (Chandler) [neo-us2]

Impact:
- Mobile Service for SAP Fiori is unavailable
--- [neo-ae1] since 06:14 UTC on 28 Jul 2021
--- [neo-ap1] since 06:13 UTC on 28 Jul 2021
--- [neo-br1] since 06:12 UTC on 28 Jul 2021
--- [neo-ca1] since 06:13 UTC on 28 Jul 2021
--- [neo-cn1] since 06:16 UTC on 28 Jul 2021
--- [neo-eu1] since 06:13 UTC on 28 Jul 2021
--- [neo-eu3] since 06:12 UTC on 28 Jul 2021
--- [neo-jp1] since 06:12 UTC on 28 Jul 2021
--- [neo-ru1] since 06:12 UTC on 28 Jul 2021
--- [neo-sa1] since 06:12 UTC on 28 Jul 2021
--- [neo-us1] since 06:13 UTC on 28 Jul 2021
--- [neo-us2] since 06:13 UTC on 28 Jul 2021
--- [neo-us3] since 06:13 UTC on 28 Jul 2021
Jul 28, 06:23 UTC

Jul 27, 2021

No incidents reported.

Jul 26, 2021

No incidents reported.

Jul 25, 2021

UAE (Dubai) [neo-ae1] - Service Advisory

Resolved - Service has been restored as of approximately 07:24 UTC on 25 Jul 2021.
Jul 25, 07:34 UTC

Identified - Since approximately 07:16 UTC on 25 Jul 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- UAE (Dubai) [neo-ae1]

Impact:
- Mobile Service for SAP Fiori is unavailable
Jul 25, 07:26 UTC

Jul 24, 2021

Australia (Sydney) [cf-ap20] - Service Advisory

Resolved - Service has been restored as of approximately 14:36 UTC on 24 Jul 2021.
Jul 24, 15:27 UTC

Update - Service is restored since 14:36 UTC on 24 Jul 2021 and we are monitoring to ensure stability.
Jul 24, 14:38 UTC

Identified - Since approximately 14:24 UTC on 24 Jul 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Australia (Sydney) [cf-ap20]

Impact:
- Mobile Services functionality is unavailable
Jul 24, 14:33 UTC

Australia (Sydney) [cf-ap20] - Service Advisory

Resolved - Service has been restored as of approximately 10:02 UTC on 24 Jul 2021.
Jul 24, 10:34 UTC

Identified - Since approximately 09:51 UTC on 24 Jul 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Australia (Sydney) [cf-ap20]

Impact:
- Mobile Services functionality is unavailable
Jul 24, 10:00 UTC

Australia (Sydney) [cf-ap20] - Service Advisory

Resolved - Service has been restored as of approximately 09:15 UTC on 24 Jul 2021.
Jul 24, 09:37 UTC

Identified - Since approximately 08:59 UTC on 24 Jul 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Australia (Sydney) [cf-ap20]

Impact:
- Feature Flags all behave as though they are off
- Feature Flags service instances cannot be created or modified
Jul 24, 09:11 UTC

Australia (Sydney) [cf-ap20] - Service Advisory

Resolved - Service has been restored as of approximately 07:30 UTC on 24 Jul 2021.
Jul 24, 07:45 UTC

Identified - Since approximately 07:06 UTC on 24 Jul 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Australia (Sydney) [cf-ap20]

Impact:
- Feature Flags all behave as though they are off
- Feature Flags service instances cannot be created or modified
Jul 24, 07:17 UTC

US West (WA) [cf-us20] - Service Advisory

Resolved - After further investigation we have determined there was no customer impact.
Jul 24, 03:59 UTC

Update - Service is restored since 03:08 UTC on 24 Jul 2021 and we are monitoring to ensure stability.
Jul 24, 03:24 UTC

Identified - Since approximately 02:53 UTC on 24 Jul 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US West (WA) [cf-us20]

Impact:
- Mobile Services functionality is unavailable
Jul 24, 03:08 UTC

US East (VA) [cf-us21] - Service Advisory

Resolved - Service has been restored as of approximately 00:04 UTC on 24 Jul 2021.
Jul 24, 00:14 UTC

Update - Service is restored since 00:04 UTC on 24 Jul 2021 and we are monitoring to ensure stability.
Jul 24, 00:08 UTC

Identified - Since approximately 23:48 UTC on 23 Jul 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- US East (VA) [cf-us21]

Impact:
- Mobile Services functionality is unavailable
Jul 24, 00:04 UTC

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021

Australia (Sydney) [cf-ap20] - Service Advisory

Resolved - Service has been restored as of approximately 11:58 UTC on 21 Jul 2021.
Jul 21, 12:26 UTC

Update - Service is restored since 11:58 UTC on 21 Jul 2021 and we are monitoring to ensure stability.
Jul 21, 12:14 UTC

Identified - Since approximately 11:00 UTC on 21 Jul 2021, customers may have experienced a disruption on the SAP Business Technology Platform. Engineers are working to restore service and updates will be provided as events warrant.

Regions:
- Australia (Sydney) [cf-ap20]

Impact:
- Feature Flags all behave as though they are off
- Feature Flags service instances cannot be created or modified
Jul 21, 11:10 UTC