All Systems Operational

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This page provides an overview of the current service availability of the SAP Cloud Platform.

Disclaimer: Please note that the status information displayed on this page reflects the general platform status. The status of your individual service experience may differ from this one due to differences in your particular setup. Also, SAP may change structure or content of this page at any time. The Service Level Agreement by SAP is here - this is the sole commitment. No side agreements or other quasi contractual commitments should be made on this site. Terms and conditions by StatusPage apply.

Australia (Sydney) [neo-ap1] Operational
All Advisories [neo-ap1]   ? Operational
Region Access [neo-ap1]   ? Operational
Cloud Cockpit [neo-ap1]   ? Operational
Lifecycle Management [neo-ap1]   ? Operational
Web IDE [neo-ap1]   ? Operational
Portal Service [neo-ap1]   ? Operational
Brazil (São Paulo) [neo-br1] Operational
All Advisories [neo-br1]   ? Operational
Region Access [neo-br1]   ? Operational
Cloud Cockpit [neo-br1]   ? Operational
Lifecycle Management [neo-br1]   ? Operational
Web IDE [neo-br1]   ? Operational
Portal Service [neo-br1]   ? Operational
Canada (Toronto) [neo-ca1] Operational
All Advisories [neo-ca1]   ? Operational
Region Access [neo-ca1]   ? Operational
Cloud Cockpit [neo-ca1]   ? Operational
Lifecycle Management [neo-ca1]   ? Operational
Web IDE [neo-ca1]   ? Operational
Portal Service [neo-ca1]   ? Operational
China (Shanghai) [neo-cn1] Operational
All Advisories [neo-cn1]   ? Operational
Region Access [neo-cn1]   ? Operational
Cloud Cockpit [neo-cn1]   ? Operational
Lifecycle Management [neo-cn1]   ? Operational
Web IDE [neo-cn1]   ? Operational
Portal Service [neo-cn1]   ? Operational
Europe (Amsterdam) [neo-eu3] Operational
All Advisories [neo-eu3]   ? Operational
Region Access [neo-eu3]   ? Operational
Cloud Cockpit [neo-eu3]   ? Operational
Lifecycle Management [neo-eu3]   ? Operational
Web IDE [neo-eu3]   ? Operational
Portal Service [neo-eu3]   ? Operational
Europe (Frankfurt) [cf-eu10] Operational
All Advisories [cf-eu10]   ? Operational
Region Access [cf-eu10]   ? Operational
Lifecycle Management [cf-eu10]   ? Operational
Europe (Rot) [neo-eu1] Operational
All Advisories [neo-eu1]   Operational
Region Access [neo-eu1]   ? Operational
Cloud Cockpit [neo-eu1]   ? Operational
Lifecycle Management [neo-eu1]   ? Operational
Web IDE [neo-eu1]   ? Operational
Portal Service [neo-eu1]   ? Operational
Europe (Rot) - Trial [neo-eu1-trial] Operational
All Advisories [neo-eu1-trial]   ? Operational
Region Access [neo-eu1-trial]   ? Operational
Cloud Cockpit [neo-eu1-trial]   ? Operational
Lifecycle Management [neo-eu1-trial]   ? Operational
Web IDE [neo-eu1-trial]   ? Operational
Portal Service [neo-eu1-trial]   ? Operational
Japan (Tokyo) [neo-jp1] Operational
All Advisories [neo-jp1]   ? Operational
Region Access [neo-jp1]   ? Operational
Cloud Cockpit [neo-jp1]   ? Operational
Lifecycle Management [neo-jp1]   ? Operational
Web IDE [neo-jp1]   ? Operational
Portal Service [neo-jp1]   ? Operational
Russia (Moscow) [neo-ru1] Operational
All Advisories [neo-ru1]   ? Operational
Region Access [neo-ru1]   ? Operational
Cloud Cockpit [neo-ru1]   ? Operational
Lifecycle Management [neo-ru1]   ? Operational
Web IDE [neo-ru1]   ? Operational
Portal Service [neo-ru1]   ? Operational
US East (Ashburn) [neo-us1] Operational
All Advisories [neo-us1]   ? Operational
Region Access [neo-us1]   ? Operational
Cloud Cockpit [neo-us1]   ? Operational
Lifecycle Management [neo-us1]   ? Operational
Web IDE [neo-us1]   ? Operational
Portal Service [neo-us1]   ? Operational
US East (Sterling) [neo-us3] Operational
All Advisories [neo-us3]   ? Operational
Region Access [neo-us3]   ? Operational
Cloud Cockpit [neo-us3]   ? Operational
Lifecycle Management [neo-us3]   ? Operational
Web IDE [neo-us3]   ? Operational
Portal Service [neo-us3]   ? Operational
US East (VA) [cf-us10] Operational
All Advisories [cf-us10]   ? Operational
Region Access [cf-us10]   ? Operational
Lifecycle Management [cf-us10]   ? Operational
US West (Chandler) [neo-us2] Operational
All Advisories [neo-us2]   ? Operational
Region Access [neo-us2]   ? Operational
Cloud Cockpit [neo-us2]   ? Operational
Lifecycle Management [neo-us2]   ? Operational
Web IDE [neo-us2]   ? Operational
Portal Service [neo-us2]   ? Operational
Identity Authentication Operational
SAP ID Service (accounts.sap.com)   Operational
Identity Authentication - Europe   ? Operational
Identity Authentication - US   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
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Posted on Feb 15, 23:05 UTC
[Multiple Regions] Planned Upgrade Feb 23, 22:00 - Feb 24, 02:00 UTC
Between 22:00 UTC on 23 Feb 2018 and 2:00 UTC on 24 Feb 2018, an upgrade including deployment of security patches and enablement of high availability scenarios will be applied in the Europe (Rot), Europe (Moscow) and Europe (Amsterdam) regions of the SAP Cloud Platform.
Impact: During this time, customers on these regions may experience a disruption of the Portal, Workflow Service, Extensions Service and Software Logistics Service.
Posted on Jan 28, 20:51 UTC
Between 4:00 a.m. UTC - 8:00 a.m. UTC on 3 Mar 2018, an upgrade including deployment of security patches and enablement of high availability scenarios will be applied in the US2 (Phoenix), CA1 (Toronto 1) and BR1 (Sao Paulo 1) regions of the SAP Cloud Platform.

Impact: During this time, customers on these regions will experience a disruption of the HTML5 Applications, Data Base lifecycle operations, Portal, Cloud Cockpit, Workflow Service, Business Rules service, Extensions Service and Software Logistics Service.
Posted on Feb 5, 14:22 UTC
[Multiple Regions] Planned Upgrade Mar 10, 04:00-08:00 UTC
Between 4:00 AM UTC and 8:00 AM UTC on 10 March 2018, an upgrade including deployment of security patches and enablement of high availability scenarios will be applied in the US East (Ashburn) and US East (Sterling) regions of the SAP Cloud Platform.

Impact: During this time, customers will experience a disruption of the authentication with tenants of SAP Cloud Platform Identity Authentication based in the United States, HTML5 Applications, Data Base lifecycle operations, Portal, Cloud Cockpit, Workflow Service, Business Rules service, Extensions Service and Software Logistics Service.
Posted on Feb 9, 15:01 UTC
[Multiple Regions] Planned Upgrade Mar 16, 14:00-18:00 UTC
Between 2:00 PM UTC and 6:00 PM UTC on 16 March 2018, an upgrade including deployment of security patches and enablement of high availability scenarios will be applied in the Australia (Sydney), China (Shanghai) and Japan (Tokyo) regions of the SAP Cloud Platform.

Impact: During this time, customers will experience a disruption of the authentication with tenants of HTML5 Applications, Data Base lifecycle operations, Portal, Cloud Cockpit, Workflow Service, Business Rules service, Extensions Service and Software Logistics Service
Posted on Feb 15, 07:03 UTC
A network upgrade targeting stability improvement of the SAP Cloud Platform Data Center in Sydney, is planned according to the following schedule:

· Date: March 17 2018

· Maintenance window: 15:30 – 16:00 UTC

· Landscape: AP1/Sydney (ap1.hana.ondemand.com)

· Impact: A short disruption of access to applications and lifecycle operations might be possible during specified time.

SAP Cloud Platform Operations
Posted on Feb 16, 12:47 UTC
[SAP CP - EU1/Rot] Planned Network Upgrade Mar 17, 22:00 - Mar 18, 02:00 UTC
A network upgrade targeting stability improvement of the SAP Cloud Platform Data Center in Rot, is planned according to the following schedule:

Date: March 17 2018

· Maintenance window: 22:00 – 02:00 UTC

· Landscape: EU1/Rot (eu1.hana.ondemand.com)

· Impact: A short disruption of access to applications and lifecycle operations might be possible during specified time.

SAP Cloud Platform Operations
Posted on Feb 16, 12:57 UTC
A network upgrade, which will improve the stability of the SAP Cloud Platform Data Center in Chandler is planned according to the following schedule:

· Date: March 18 2018

· Maintenance window: 04:00 – 08:00 UTC

· Landscape: US West (us2.hana.ondemand.com)

· Impact: A short disruption of access to applications and lifecycle operations might be possible during specified time.

SAP Cloud Platform Operations
Posted on Feb 16, 12:25 UTC
Past Incidents
Feb 21, 2018

No incidents reported today.

Feb 20, 2018

No incidents reported.

Feb 19, 2018

No incidents reported.

Feb 18, 2018

No incidents reported.

Feb 17, 2018

No incidents reported.

Feb 16, 2018

No incidents reported.

Feb 15, 2018
Between approximately 07:01 and 09:53 UTC on 15 Feb 2018, customers may have experienced intermittent disruptions on multiple regions of the SAP Cloud Platform. Service has been restored after a network issue was identified and a fix was applied.
Feb 15, 10:39 UTC
Feb 14, 2018

No incidents reported.

Feb 13, 2018
Resolved - Between approximately 09:04 and 12:39 UTC on 13 Feb 2018, customers may have experienced a disruption on multiple regions of the SAP Cloud Platform. Customers may have been unable to perform lifecycle operations such as starting and stopping applications. Network issues, identified earlier have been resolved. Service has been restored.
Feb 13, 12:56 UTC
Update - Our monitors have indicated a possible disruption in multiple regions of the SAP Cloud Platform impacting lifecycle operations such as starting new Java application processes. Running java application processes are not impacted. Network issue has been identified and engineers are currently working to resolve them.
Feb 13, 10:48 UTC
Investigating - Our monitors have indicated a possible disruption on multiple regions of the SAP Cloud Platform impacting lifecycle operations such as creating new Virtual machines (existing Virtual Machines wouldn't be impacted) Engineers are now investigating and an update will be provided shortly.
Feb 13, 09:50 UTC
Feb 12, 2018

No incidents reported.

Feb 11, 2018

No incidents reported.

Feb 10, 2018

No incidents reported.

Feb 9, 2018
Resolved - Between approximately 15:12 and 15:50 UTC on 09 Feb 2018, customers may have experienced a disruption on the Japan (Tokyo) region of the SAP Cloud Platform (jp1.hana.ondemand.com). Service has been restored.
Feb 9, 15:58 UTC
Investigating - Our monitors have indicated a possible disruption on the Japan (Tokyo) region of the SAP Cloud Platform (jp1.hana.ondemand.com). Engineers are now investigating and an update will be provided shortly.
Feb 9, 15:24 UTC
Feb 8, 2018

No incidents reported.

Feb 7, 2018

No incidents reported.