All Systems Operational

About This Site

This page provides an overview of the current service availability of the SAP Cloud Platform.

Disclaimer: Please note that the status information displayed on this page reflects the general platform status. The status of your individual service experience may differ from this one due to differences in your particular setup. Also, SAP may change structure or content of this page at any time. The Service Level Agreement by SAP is here - this is the sole commitment. No side agreements or other quasi contractual commitments should be made on this site. Terms and conditions by StatusPage apply.

Australia (Sydney) Operational
Region Access [neo-ap1]   ? Operational
Cloud Cockpit [neo-ap1]   ? Operational
Lifecycle Management [neo-ap1]   ? Operational
Web IDE [neo-ap1]   ? Operational
Portal Service [neo-ap1]   ? Operational
Brazil (São Paulo) Operational
Region Access [neo-br1]   ? Operational
Cloud Cockpit [neo-br1]   ? Operational
Lifecycle Management [neo-br1]   ? Operational
Web IDE [neo-br1]   ? Operational
Portal Service [neo-br1]   ? Operational
Canada (Toronto) Operational
Region Access [neo-ca1]   ? Operational
Cloud Cockpit [neo-ca1]   ? Operational
Lifecycle Management [neo-ca1]   ? Operational
Web IDE [neo-ca1]   ? Operational
Portal Service [neo-ca1]   ? Operational
China (Shanghai) Operational
Region Access [neo-cn1]   ? Operational
Cloud Cockpit [neo-cn1]   ? Operational
Lifecycle Management [neo-cn1]   ? Operational
Web IDE [neo-cn1]   ? Operational
Portal Service [neo-cn1]   ? Operational
Europe (Amsterdam) Operational
Region Access [neo-eu3]   ? Operational
Cloud Cockpit [neo-eu3]   ? Operational
Lifecycle Management [neo-eu3]   ? Operational
Web IDE [neo-eu3]   ? Operational
Portal Service [neo-eu3]   ? Operational
Europe (Frankfurt) Operational
Region Access [cf-eu10]   ? Operational
Lifecycle Management [cf-eu10]   ? Operational
Europe (Rot) Operational
Region Access [neo-eu1]   ? Operational
Cloud Cockpit [neo-eu1]   ? Operational
Lifecycle Management [neo-eu1]   ? Operational
Web IDE [neo-eu1]   ? Operational
Portal Service [neo-eu1]   ? Operational
Identity Authentication [neo-eu1]   ? Operational
Europe (Rot) - Trial Operational
Region Access [neo-eu1-trial]   ? Operational
Cloud Cockpit [neo-eu1-trial]   ? Operational
Lifecycle Management [neo-eu1-trial]   ? Operational
Web IDE [neo-eu1-trial]   ? Operational
Portal Service [neo-eu1-trial]   ? Operational
Japan (Tokyo) Operational
Region Access [neo-jp1]   ? Operational
Cloud Cockpit [neo-jp1]   ? Operational
Lifecycle Management [neo-jp1]   ? Operational
Web IDE [neo-jp1]   ? Operational
Portal Service [neo-jp1]   ? Operational
Russia (Moscow) Operational
Region Access [neo-ru1]   ? Operational
Cloud Cockpit [neo-ru1]   ? Operational
Lifecycle Management [neo-ru1]   ? Operational
Web IDE [neo-ru1]   ? Operational
Portal Service [neo-ru1]   ? Operational
US East (Ashburn) Operational
Region Access [neo-us1]   ? Operational
Cloud Cockpit [neo-us1]   ? Operational
Lifecycle Management [neo-us1]   ? Operational
Web IDE [neo-us1]   ? Operational
Portal Service [neo-us1]   ? Operational
Identity Authentication [neo-us1]   ? Operational
US East (Sterling) Operational
Region Access [neo-us3]   ? Operational
Cloud Cockpit [neo-us3]   ? Operational
Lifecycle Management [neo-us3]   ? Operational
Web IDE [neo-us3]   ? Operational
Portal Service [neo-us3]   ? Operational
US East (VA) Operational
Region Access [cf-us10]   ? Operational
Lifecycle Management [cf-us10]   ? Operational
US West (Chandler) Operational
Region Access [neo-us2]   ? Operational
Cloud Cockpit [neo-us2]   ? Operational
Lifecycle Management [neo-us2]   ? Operational
Web IDE [neo-us2]   ? Operational
Portal Service [neo-us2]   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
[SAP CP - EU1/Rot] Planned Network Upgrade Jan 27, 22:00 - Jan 28, 02:00 UTC
A network upgrade, which will improve the stability of the SAP Cloud Platform Data Center in Rot, is planned according to the following schedule:

· Date: January 27 2018

· Maintenance window: 22:00 – 02:00 UTC

· Landscape: EU1/Rot (eu1.hana.ondemand.com)

· Impact: A short disruption of access to Virtual machines service might be possible during specified time.

SAP Cloud Platform Operations
Posted on Dec 29, 08:01 UTC
[SAP CP - RU1/MOW] Planned Network Upgrade Feb 3, 22:00 - Feb 4, 02:00 UTC
A network upgrade targeting stability improvement of the SAP Cloud Platform Data Center in Moscow, is planned according to the following schedule:

· Date: February 3 2018

· Maintenance window: 22:00 – 02:00 UTC

· Landscape: RU1/Moscow (ru1.hana.ondemand.com)

· Impact: A short disruption of access to customer applications might be possible during specified time.

SAP Cloud Platform Operations
Posted on Jan 8, 14:10 UTC
Past Incidents
Jan 23, 2018

No incidents reported today.

Jan 22, 2018

No incidents reported.

Jan 21, 2018

No incidents reported.

Jan 20, 2018
Completed - The scheduled maintenance has been completed.
Jan 20, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 16:00 UTC
Scheduled - A network upgrade, which will improve the stability of the SAP Cloud Platform Data Center in Sydney, is planned according to the following schedule:

· Date: January 20 2018

· Maintenance window: 16:00 – 18:00 UTC

· Landscape: AP1/Sydney (ap1.hana.ondemand.com)

· Impact: A short disruption of access to Virtual machines service might be possible during specified time.

SAP Cloud Platform Operations
Dec 22, 14:47 UTC
Resolved - Between approximately 05:38 and 07:17 UTC on 20 Jan 2018, customers may have experienced a disruption of services on the Brazil (São Paulo) region of the SAP Cloud Platform (br1.hana.ondemand.com) due to network issues. Service has been restored.
Jan 20, 08:15 UTC
Investigating - We are experiencing Service disruptions on the Brazil (São Paulo) region of the SAP Cloud Platform (br1.hana.ondemand.com) due to network issues. Engineers are now investigating and an update will be provided shortly.
Jan 20, 06:56 UTC
Jan 19, 2018
Completed - The scheduled maintenance has been completed.
Jan 19, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 20:00 UTC
Scheduled - Between 20:00 and 20:30 UTC on 19 Jan 2018, an emergency hotfix will be applied to the Portal service in the Europe (Rot) region of the SAP Cloud Platform (hana.ondemand.com). During this time, customers on this region may experience a brief disruption of the Portal service.
Jan 19, 16:09 UTC
Jan 18, 2018

No incidents reported.

Jan 17, 2018

No incidents reported.

Jan 16, 2018

No incidents reported.

Jan 15, 2018

No incidents reported.

Jan 14, 2018

No incidents reported.

Jan 13, 2018

No incidents reported.

Jan 12, 2018
Resolved - Between approximately 20:43 UTC on 11 Jan 2018 and 1:50 UTC on 12 Jan 2018, customers may have experienced a disruption on the Europe (Rot) region of the SAP Cloud Platform (hana.ondemand.com). During this time some running applications may have experienced performance disruptions and some lifecycle operations may not have been successful. These symptoms were due to the underlying problem that some servers in the region were experiencing high latency when connecting to storage. Service has been restored.
Jan 12, 02:03 UTC
Investigating - We are investigating an infrastructure issue on the Europe (Rot) region of the SAP Cloud Platform. Some servers in the region are experiencing high latency when connecting to storage, which may impact some running applications and especially lifecycle management operations in the region. Until this issue is resolved, we would advise customers to avoid lifecycle management operations such as starting and restarting applications.
Jan 12, 00:23 UTC
Jan 11, 2018

No incidents reported.

Jan 10, 2018
Resolved - Between approximately 07:24 and 07:35 UTC on 10 Jan 2018, customers may have experienced a disruption impacting SAP Cloud Platform Identity Authentication. Customers may have been unable to authenticate with tenants of SAP Cloud Platform Identity Authentication based in the United States DC's. Service has been restored.
Jan 10, 08:04 UTC
Investigating - Our monitors have indicated a possible disruption impacting authentication with tenants of SAP Cloud Platform Identity Authentication based in the United States DC's. Engineers are now investigating and an update will be provided shortly.
Jan 10, 07:34 UTC
Jan 9, 2018
Resolved - Between approximately 11:05 and 11:27 UTC on 09 Jan 2018, customers may have experienced a disruption impacting SAP Cloud Platform Identity Authentication. Customers may have been unable to authenticate with tenants of SAP Cloud Platform Identity Authentication based in the United States Date Centers. Service has been restored.
Jan 9, 11:38 UTC
Investigating - Our monitors have indicated a possible disruption impacting Basic authentication with tenants of SAP Cloud Platform Identity Authentication based in the United States Data Centres
Jan 9, 11:31 UTC