All Systems Operational

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This page provides an overview of the current service availability of the SAP Cloud Platform.

Disclaimer: Please note that the status information displayed on this page reflects the general platform status. The status of your individual service experience may differ from this one due to differences in your particular setup. Also, SAP may change structure or content of this page at any time. The Service Level Agreement by SAP is here - this is the sole commitment. No side agreements or other quasi contractual commitments should be made on this site. Terms and conditions by StatusPage apply.

Australia (Sydney) [neo-ap1] Operational
All Advisories [neo-ap1]   ? Operational
Region Access [neo-ap1]   ? Operational
Cloud Cockpit [neo-ap1]   ? Operational
Lifecycle Management [neo-ap1]   ? Operational
Web IDE [neo-ap1]   ? Operational
Portal Service [neo-ap1]   ? Operational
Brazil (São Paulo) [cf-br10] Operational
All Advisories [cf-br10]   ? Operational
Region Access [cf-br10]   ? Operational
Lifecycle Management [cf-br10]   ? Operational
Brazil (São Paulo) [neo-br1] Operational
All Advisories [neo-br1]   ? Operational
Region Access [neo-br1]   ? Operational
Cloud Cockpit [neo-br1]   ? Operational
Lifecycle Management [neo-br1]   ? Operational
Web IDE [neo-br1]   ? Operational
Portal Service [neo-br1]   ? Operational
Canada (Toronto) [neo-ca1] Operational
All Advisories [neo-ca1]   ? Operational
Region Access [neo-ca1]   ? Operational
Cloud Cockpit [neo-ca1]   ? Operational
Lifecycle Management [neo-ca1]   ? Operational
Web IDE [neo-ca1]   ? Operational
Portal Service [neo-ca1]   ? Operational
China (Shanghai) [neo-cn1] Operational
All Advisories [neo-cn1]   ? Operational
Region Access [neo-cn1]   ? Operational
Cloud Cockpit [neo-cn1]   ? Operational
Lifecycle Management [neo-cn1]   ? Operational
Web IDE [neo-cn1]   ? Operational
Portal Service [neo-cn1]   ? Operational
Europe (Amsterdam) [neo-eu3] Operational
All Advisories [neo-eu3]   ? Operational
Region Access [neo-eu3]   ? Operational
Cloud Cockpit [neo-eu3]   ? Operational
Lifecycle Management [neo-eu3]   ? Operational
Web IDE [neo-eu3]   ? Operational
Portal Service [neo-eu3]   ? Operational
Europe (Frankfurt) [cf-eu10] Operational
All Advisories [cf-eu10]   ? Operational
Region Access [cf-eu10]   ? Operational
Lifecycle Management [cf-eu10]   ? Operational
Europe (Rot) [neo-eu1] Operational
All Advisories [neo-eu1]   Operational
Region Access [neo-eu1]   ? Operational
Cloud Cockpit [neo-eu1]   ? Operational
Lifecycle Management [neo-eu1]   ? Operational
Web IDE [neo-eu1]   ? Operational
Portal Service [neo-eu1]   ? Operational
Europe (Rot) [cf-eu1] Operational
All Advisories [cf-eu1]   ? Operational
Region Access [cf-eu1]   ? Operational
Lifecycle Management [cf-eu1]   ? Operational
Europe (Rot) - Trial [neo-eu1-trial] Operational
All Advisories [neo-eu1-trial]   ? Operational
Region Access [neo-eu1-trial]   ? Operational
Cloud Cockpit [neo-eu1-trial]   ? Operational
Lifecycle Management [neo-eu1-trial]   ? Operational
Web IDE [neo-eu1-trial]   ? Operational
Portal Service [neo-eu1-trial]   ? Operational
Japan (Tokyo) [neo-jp1] Operational
All Advisories [neo-jp1]   ? Operational
Region Access [neo-jp1]   ? Operational
Cloud Cockpit [neo-jp1]   ? Operational
Lifecycle Management [neo-jp1]   ? Operational
Web IDE [neo-jp1]   ? Operational
Portal Service [neo-jp1]   ? Operational
KSA (Riyadh) [neo-sa1] Operational
All Advisories [neo-sa1]   ? Operational
Region Access [neo-sa1]   ? Operational
Cloud Cockpit [neo-sa1]   ? Operational
Lifecycle Management [neo-sa1]   ? Operational
Web IDE [neo-sa1]   ? Operational
Portal Service [neo-sa1]   ? Operational
Russia (Moscow) [neo-ru1] Operational
All Advisories [neo-ru1]   ? Operational
Region Access [neo-ru1]   ? Operational
Cloud Cockpit [neo-ru1]   ? Operational
Lifecycle Management [neo-ru1]   ? Operational
Web IDE [neo-ru1]   ? Operational
Portal Service [neo-ru1]   ? Operational
UAE (Dubai) [neo-ae1] Operational
All Advisories [neo-ae1]   ? Operational
Region Access [neo-ae1]   ? Operational
Cloud Cockpit [neo-ae1]   ? Operational
Lifecycle Management [neo-ae1]   ? Operational
Web IDE [neo-ae1]   ? Operational
Portal Service [neo-ae1]   ? Operational
US East (Ashburn) [neo-us1] Operational
All Advisories [neo-us1]   ? Operational
Region Access [neo-us1]   ? Operational
Cloud Cockpit [neo-us1]   ? Operational
Lifecycle Management [neo-us1]   ? Operational
Web IDE [neo-us1]   ? Operational
Portal Service [neo-us1]   ? Operational
US East (Sterling) [neo-us3] Operational
All Advisories [neo-us3]   ? Operational
Region Access [neo-us3]   ? Operational
Cloud Cockpit [neo-us3]   ? Operational
Lifecycle Management [neo-us3]   ? Operational
Web IDE [neo-us3]   ? Operational
Portal Service [neo-us3]   ? Operational
US East (VA) [cf-us10] Operational
All Advisories [cf-us10]   ? Operational
Region Access [cf-us10]   ? Operational
Lifecycle Management [cf-us10]   ? Operational
US West (Chandler) [neo-us2] Operational
All Advisories [neo-us2]   ? Operational
Region Access [neo-us2]   ? Operational
Cloud Cockpit [neo-us2]   ? Operational
Lifecycle Management [neo-us2]   ? Operational
Web IDE [neo-us2]   ? Operational
Portal Service [neo-us2]   ? Operational
Identity Authentication Operational
SAP ID Service (accounts.sap.com)   Operational
Identity Authentication - Europe   ? Operational
Identity Authentication - US   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
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Posted on Feb 15, 23:05 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 11, 08:06 UTC
Scheduled - Between 23:00 and 23:15 UTC on June 2 2018, a network upgrade targeting stability improvement will be applied in the UAE Dubai [neo-ae1] region of the SAP Cloud Platform.

During this time, customers may experience short disruptions of access to applications and lifecycle operations.

SAP Cloud Platform Operations
May 4, 13:20 UTC
Europe Region (Rot) Planned Network Upgrade Jun 2, 22:00 - Jun 3, 02:00 UTC
Between June 2 2018 22:00 and June 3 2018 02:00 UTC, a network upgrade targeting security improvement will be applied in the Europe (Rot) [neo-eu1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations of Virtual Machines service.

SAP Cloud Platform Operations
Posted on May 4, 13:35 UTC
Between June 10 2018 00:00 and June 10 2018 02:00 UTC, a network upgrade targeting security improvement will be applied in the Europe (Rot) [neo-eu1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.

SAP Cloud Platform Operations
Posted on Jun 10, 00:00 UTC
Between June 10 2018 04:30 and June 10 2018 07:30 UTC, a network upgrade targeting security improvement will be applied in the US East (Ashburn) [neo-us1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.

SAP Cloud Platform Operations
Posted on May 11, 14:57 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 11, 14:44 UTC
Scheduled - Between June 10 2018 04:30 and June 10 2018 07:30 UTC, a network upgrade targeting security improvement will be applied in the US West (Chandler) [neo-us2] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.

SAP Cloud Platform Operations
May 11, 14:43 UTC
[APJ Region] Planned Upgrade Jun 15, 14:00-18:00 UTC
Between 14:00 UTC - 18:00 UTC on 15 June 2018, an upgrade targeting enablement of high availability scenarios, deployment of security patches and databases migration will be applied in the China (Shanghai) [neo-cn1], Japan (Tokyo) [neo-jp1] and Australia (Sydney) [neo-ap1] of the SAP Cloud Platform.

During this period, customers will experience a disruption of the Portal, Workflow Service, Monitoring Service, Metering Service, UI Theme Designer Service, SAP WebIDE, SAP Cloud Platform Internet of Things, Business Rules service, Extensions Service and Software Logistics Service.

SAP Cloud Platform Operations
Posted on May 21, 08:57 UTC
[EMEA Regions] Planned Upgrade Jun 15, 22:00 - Jun 16, 02:00 UTC
Between 22:00 UTC on 15 June 2018 and 2:00 UTC on 16 June 2018, an upgrade targeting enablement of high availability scenarios, deployment of security patches and databases migration will be applied in the Europe (Rot) [neo-eu1], Europe (Amsterdam) [neo-eu3], Russia (Moscow) [neo-ru1], UAE (Dubai) [neo-ae1] and KSA (Riyadh) [neo-sa1] of the SAP Cloud Platform.

During this period, customers on these regions will experience a disruption of the Portal, Support Portal, Workflow Service, Monitoring Service, Metering Service, UI Theme Designer Service, SAP WebIDE, SAP Cloud Platform Internet of Things, Business Rules service, Extensions Service and Software Logistics Service.

SAP Cloud Platform Operations
Posted on May 21, 09:00 UTC
Europe (Frankfurt) [cf-eu10] Planned Upgrade Jun 15, 22:00 - Jun 16, 02:00 UTC
Between 22:00 UTC on 15 June 2018 and 2:00 UTC on 16 June 2018, an upgrade targeting stability improvement of XS advanced User Account and Authentication service (XSUAA) and upgrade of Cloud Foundry database on AWS (RDS instances) will be applied on Europe (Frankfurt) [cf-eu10] region of the SAP Cloud Platform.

During this period, customers may experience short disruptions of Cloud Foundry lifecycle management operations and login to XSUAA protected applications.

SAP Cloud Platform Operations
Posted on May 21, 09:02 UTC
Between 22:00 UTC and 22:15 UTC on 16.06.2018, a network upgrade targeting stability improvement will be applied in the Russia Moscow [neo-ru1] region of the SAP Cloud Platform.

During this time, customers may experience short disruptions of the outbound traffic from the SAP Cloud Platform.
Posted on May 18, 08:33 UTC
Between 04:00 UTC and 04:30 UTC on 17.06.2018, a network upgrade targeting stability improvement will be applied in the Brazil Sao Paulo [neo-br1] region of the SAP Cloud Platform.

During this time, customers may experience short disruptions of the outbound traffic from the SAP Cloud Platform.
Posted on May 18, 08:31 UTC
Past Incidents
May 27, 2018
Completed - The scheduled maintenance has been completed.
May 27, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 04:00 UTC
Scheduled - Between 04:00 UTC and 06:00 UTC on 27.05.2018, a network upgrade targeting stability improvement will be applied in the US East Sterling [neo-us3] region of the SAP Cloud Platform.

During this time, customers may experience a short disruptions of access to applications and lifecycle operations.
Apr 27, 13:06 UTC
May 26, 2018

No incidents reported.

May 25, 2018
Resolved - Between approximately 09:45 UTC 24 May 2018 and 03:30 UTC 25 May 2018, customers may have experienced an issue on the Europe (Frankfurt) [cf-eu10] region of the SAP Cloud Platform (eu10.hana.ondemand.com). Customers may have experienced issue with binding applications to some PostgreSQL instances, Service has been restored.
May 25, 04:07 UTC
Identified - Since approximately 09:45 UTC on 24 May 2018, customers may have experienced an issue on the Europe (Frankfurt) [cf-eu10] region of the SAP Cloud Platform (eu10.hana.ondemand.com). Customers may be unable to bind applications to some PostgreSQL instances. Running applications that are already bound to PostgreSQL instances are not impacted. We have identified the problem and are working on a fix, which we expect will be available by approximately 07:00 UTC on May 25 2018. We will post an update if this timeline changes or when the issue is resolved.
May 24, 18:14 UTC
May 23, 2018
Resolved - Between approximately 05:27 and 06:41 UTC on 23 May 2018, customers may have experienced a disruption on the Australia (Sydney) [neo-ap1] region of the SAP Cloud Platform (ap1.hana.ondemand.com). Customers may have been unable to access and perform lifecycle management operations for their SAP Cloud Platform Virtual Machines. Service has been restored.
May 23, 08:25 UTC
Identified - Since approximately 05:27 UTC on 23 May 2018, customers may have experienced a disruption on the Australia (Sydney) [neo-ap1] region of the SAP Cloud Platform (ap1.hana.ondemand.com). Customers may be unable to access and perform lifecycle management operations for SAP Cloud Platform Virtual Machines. Engineers are working to restore service and updates will be provided as events warrant.
May 23, 06:44 UTC
Resolved - Between approximately 05:24 and 06:35 UTC on 23 May 2018, customers may have experienced a disruption on the China (Shanghai) [neo-cn1] region of the SAP Cloud Platform (cn1.hana.ondemand.com). Customers may have been unable to access platform services and may not have been able to trigger identity provisioning operations during the downtime. Service has been restored.
May 23, 06:51 UTC
Investigating - Our monitors have indicated a possible disruption on the China (Shanghai) [neo-cn1] region of the SAP Cloud Platform (cn1.hana.ondemand.com) impacting the availability of platform services. Engineers are now investigating and an update will be provided shortly.
May 23, 06:30 UTC
May 22, 2018

No incidents reported.

May 21, 2018

No incidents reported.

May 20, 2018
Between approximately 10:22 and 15:53 UTC on 20 May 2018, customers may have experienced a disruption on multiple regions of the SAP Cloud Platform. Customers will have been unable to access the Help Portal (http://help.hana.ondemand.com and https://help.sap.com) during this time. Service has been restored.
May 20, 15:57 UTC
Resolved - Between approximately 04:01 and 05:30 UTC on 20 May 2018, one of the Postgres Service Instance was down on the Europe (Rot) [cf-eu1] region of the SAP Cloud Platform (eu1.hana.ondemand.com). Customers may have been unable to access applications running on this instance in the region. Service has been restored.
May 20, 06:32 UTC
Investigating - Our monitors have indicated a possible disruption on the Europe (Rot) [cf-eu1] region of the SAP Cloud Platform (eu1.hana.ondemand.com) impacting the availability of applications running in the region. Engineers are now investigating and an update will be provided shortly.
May 20, 05:23 UTC
May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 17, 2018

No incidents reported.

May 16, 2018
Postmortem - Read details
May 25, 22:35 UTC
Resolved - Between approximately 00:48 and 05:06 UTC on 16 May 2018, customers may have experienced a disruption on multiple regions of the SAP Cloud Platform. Service has been restored.
May 16, 05:38 UTC
Identified - Since approximately 00:48 UTC on 16 May 2018, customers may have experienced a disruption on multiple regions of the SAP Cloud Platform. Multiple services are affected because of network issue. Engineers are working to restore service and updates will be provided as events warrant.
May 16, 05:10 UTC
Postmortem - Read details
May 25, 22:34 UTC
Resolved - Between approximately 00:48 and 01:59 UTC on 16 May 2018, customers may have experienced a disruption impacting SAP Cloud Platform Identity Authentication. Customers may have been unable to authenticate with the SAP ID Service (accounts.sap.com). Authentication with tenants of SAP Cloud Platform Identity Authentication based in Europe may also have been impacted. Service has been restored.
May 16, 05:29 UTC
Identified - Since approximately 00:48 UTC on 16 May 2018, customers may have experienced a disruption impacting SAP Cloud Platform Identity Authentication. Customers may be unable to authenticate with the SAP ID Service (accounts.sap.com). Tenants of SAP Cloud Platform Identity Authentication based in Europe may also be impacted. Engineers are working to restore service and updates will be provided as events warrant.
May 16, 01:49 UTC
Investigating - Our monitors have indicated a possible disruption impacting authentication with the SAP ID Service (accounts.sap.com) and tenants of SAP Cloud Platform Identity Authentication based in Europe. Engineers are now investigating and an update will be provided shortly.
May 16, 01:11 UTC
May 15, 2018

No incidents reported.

May 14, 2018
Resolved - Between approximately 07:37 and 08:43 UTC on 14 May 2018, customers may have experienced a disruption on multiple regions of the SAP Cloud Platform. Service has been restored.
May 14, 09:37 UTC
Update - We are continuing to investigate this issue.
May 14, 08:43 UTC
Investigating - Our monitors have indicated a possible disruption on multiple regions of the SAP Cloud Platform. Engineers are now investigating and an update will be provided shortly.
May 14, 07:53 UTC
May 13, 2018
Completed - The scheduled maintenance has been completed.
May 13, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 04:31 UTC
Scheduled - A network upgrade targeting stability improvement of the SAP Cloud Platform Data Center in Chandler, is planned according to the following schedule:

· Date: May 13 2018

· Maintenance window: 04:30 – 07:30 UTC

· Landscape: US2/Chandler (us2.hana.ondemand.com)

· Impact: A short disruption of access to applications and lifecycle operations might be possible during specified time.


SAP Cloud Platform Operations
Apr 13, 12:30 UTC
Completed - The scheduled maintenance has been completed.
May 13, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 04:00 UTC
Scheduled - A network upgrade targeting stability improvement of the SAP Cloud Platform Data Center in Ashburn, is planned according to the following schedule:

· Date: May 13 2018

· Maintenance window: 04:00 – 06:00 UTC

· Landscape: US1/Ashburn (us1.hana.ondemand.com)

· Impact: A short disruption of access to applications and lifecycle operations might be possible during specified time.


SAP Cloud Platform Operations
Apr 13, 12:31 UTC