All Systems Operational

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This page provides an overview of the current service availability of the SAP Cloud Platform.

Disclaimer: Please note that the status information displayed on this page reflects the general platform status. The status of your individual service experience may differ from this one due to differences in your particular setup. Also, SAP may change structure or content of this page at any time. The Service Level Agreement by SAP is here - this is the sole commitment. No side agreements or other quasi contractual commitments should be made on this site. Terms and conditions by StatusPage apply.

Australia (Sydney) Operational
Region Access [neo-ap1] ? Operational
Cloud Cockpit [neo-ap1] ? Operational
Lifecycle Management [neo-ap1] ? Operational
Web IDE [neo-ap1] ? Operational
Portal Service [neo-ap1] ? Operational
China (Shanghai) Operational
Region Access [neo-cn1] ? Operational
Cloud Cockpit [neo-cn1] ? Operational
Lifecycle Management [neo-cn1] ? Operational
Web IDE [neo-cn1] ? Operational
Portal Service [neo-cn1] ? Operational
Europe (Frankfurt) Operational
Region Access [cf-eu10] ? Operational
Lifecycle Management [cf-eu10] ? Operational
Europe (Rot) Operational
Region Access [neo-eu1] ? Operational
Cloud Cockpit [neo-eu1] ? Operational
Lifecycle Management [neo-eu1] ? Operational
Web IDE [neo-eu1] ? Operational
Portal Service [neo-eu1] ? Operational
Identity Authentication [neo-eu1] ? Operational
Europe (Rot) - Trial Operational
Region Access [neo-eu1-trial] ? Operational
Cloud Cockpit [neo-eu1-trial] ? Operational
Lifecycle Management [neo-eu1-trial] ? Operational
Web IDE [neo-eu1-trial] ? Operational
Portal Service [neo-eu1-trial] ? Operational
Japan (Tokyo) Operational
Region Access [neo-jp1] ? Operational
Cloud Cockpit [neo-jp1] ? Operational
Lifecycle Management [neo-jp1] ? Operational
Web IDE [neo-jp1] ? Operational
Portal Service [neo-jp1] ? Operational
US East (Ashburn) Operational
Region Access [neo-us1] ? Operational
Cloud Cockpit [neo-us1] ? Operational
Lifecycle Management [neo-us1] ? Operational
Web IDE [neo-us1] ? Operational
Portal Service [neo-us1] ? Operational
Identity Authentication [neo-us1] ? Operational
US East (Sterling) Operational
Region Access [neo-us3] ? Operational
Cloud Cockpit [neo-us3] ? Operational
Lifecycle Management [neo-us3] ? Operational
Web IDE [neo-us3] ? Operational
Portal Service [neo-us3] ? Operational
US East (VA) Operational
Region Access [cf-us10] ? Operational
Lifecycle Management [cf-us10] ? Operational
US West (Chandler) Operational
Region Access [neo-us2] ? Operational
Cloud Cockpit [neo-us2] ? Operational
Lifecycle Management [neo-us2] ? Operational
Web IDE [neo-us2] ? Operational
Portal Service [neo-us2] ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 23, 2017
Resolved - Between approximately 03:36 and 08:43 UTC on 23 Jul 2017, customers may have experienced a disruption on the US East (Sterling) region of the SAP Cloud Platform (us3.hana.ondemand.com).

Customers may have been unable to access applications and services due to a network disruption.
Service has been restored.
Jul 23, 08:56 UTC
Update - Since approximately 03:36 UTC on 23 Jul 2017, customers may have experienced a disruption on the US East (Sterling) region of the SAP Cloud Platform (us3.hana.ondemand.com).

Customers may be unable to access applications and services due to a network disruption.
Engineers are closely working with Network Experts to restore service. An update will be provided within 60 minutes, or as events warrant.
Jul 23, 08:41 UTC
Update - Since approximately 03:36 UTC on 23 Jul 2017, customers may have experienced a disruption on the US East (Sterling) region of the SAP Cloud Platform (us3.hana.ondemand.com).

Customers may be unable to access applications and services due to a network disruption.
Engineers are working to restore service. An update will be provided within 60 minutes, or as events warrant.
Jul 23, 05:27 UTC
Identified - Since approximately 03:36 UTC on 23 Jul 2017, customers may have experienced a disruption on the US East (Sterling) region of the SAP Cloud Platform (us3.hana.ondemand.com). Engineers are working to restore service. An update will be provided within 60 minutes, or as events warrant.
Jul 23, 04:12 UTC
Investigating - Our monitors have indicated a possible disruption on the US East (Sterling) region of the SAP Cloud Platform (us3.hana.ondemand.com). Engineers are now investigating and an update will be provided shortly.
Jul 23, 03:47 UTC
Jul 22, 2017
Completed - The infrastructure update to the Australia (Sydney) region has been completed.
Jul 22, 15:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 15:00 UTC
Scheduled - An infrastructure update to the Australia (Sydney) region of the SAP Cloud Platform is planned from 15:00 - 17:00 UTC on 22 July 2017. Customers may experience sporadic disruptions on this region during the update.
Jul 20, 09:04 UTC
Jul 21, 2017

No incidents reported.

Jul 20, 2017

No incidents reported.

Jul 19, 2017
Resolved - Between approximately 00:00 UTC on 17 Jul 2017 and 23:30 UTC on 18 Jul 2017, customers may have experienced a disruption on the Europe (Rot) region of the SAP Cloud Platform (hana.ondemand.com). Customers may have experienced increased latency in some scenarios. Service has been restored.
Jul 19, 01:13 UTC
Identified - Since approximately 00:00 UTC on 17 Jul 2017, customers may have experienced a disruption on the Europe (Rot) region of the SAP Cloud Platform (hana.ondemand.com). Customers may be experiencing increased latency in some scenarios. Engineers are working to restore service and updates will be provided as events warrant.
Jul 18, 18:41 UTC
Investigating - Our monitors have indicated a possible disruption on the Europe (Rot) region of the SAP Cloud Platform (hana.ondemand.com). Customers may be experiencing increased latency in some scenarios. Engineers are now investigating and an update will be provided shortly.
Jul 18, 16:22 UTC
Jul 17, 2017

No incidents reported.

Jul 16, 2017

No incidents reported.

Jul 15, 2017

No incidents reported.

Jul 14, 2017
Resolved - Between approximately 08:59 and 10:55 UTC on 14 Jul 2017, customers may have experienced a disruption on the US East (Sterling) region of the SAP Cloud Platform (us3.hana.ondemand.com). Customers might have been unable to authenticate via accounts.sap.com
Service has been restored.
Jul 14, 11:21 UTC
Update - Our monitors have indicated a possible disruption on the US East (Sterling) region of the SAP Cloud Platform (us3.hana.ondemand.com). Customers might experience disruptions reaching accounts.sap.com.

Engineers are still investigating and an update will be provided shortly
Jul 14, 10:33 UTC
Investigating - Our monitors have indicated a possible disruption on the US East (Sterling) region of the SAP Cloud Platform (us3.hana.ondemand.com). Customers might experience disruptions reaching accounts.sap.com.

Engineers are now investigating and an update will be provided shortly.

SAP Cloud Platform Operations
Jul 14, 09:19 UTC
Jul 13, 2017

No incidents reported.

Jul 12, 2017

No incidents reported.

Jul 11, 2017

No incidents reported.

Jul 10, 2017
Resolved - Between approximately 11:16 and 11:47 UTC on 10 Jul 2017, customers may have experienced a disruption on the Europe (Rot) region of the SAP Cloud Platform (hana.ondemand.com). Service has been restored.
Jul 10, 12:10 UTC
Investigating - Our monitors have indicated a possible disruption on the Europe (Rot) region of the SAP Cloud Platform (hana.ondemand.com). Engineers are now investigating and an update will be provided shortly.
Jul 10, 11:30 UTC
Jul 9, 2017

No incidents reported.