All Systems Operational

About This Site

This page provides an overview of the current service availability of the SAP Cloud Platform.

Disclaimer: Please note that the status information displayed on this page reflects the general platform status. The status of your individual service experience may differ from this one due to differences in your particular setup. Also, SAP may change structure or content of this page at any time. The Service Level Agreement by SAP is here - this is the sole commitment. No side agreements or other quasi contractual commitments should be made on this site. Terms and conditions by StatusPage apply.

Australia (Sydney) [neo-ap1] Operational
All Advisories [neo-ap1]   ? Operational
Region Access [neo-ap1]   ? Operational
Cloud Cockpit [neo-ap1]   ? Operational
Lifecycle Management [neo-ap1]   ? Operational
Web IDE [neo-ap1]   ? Operational
Portal Service [neo-ap1]   ? Operational
Brazil (São Paulo) [cf-br10] Operational
All Advisories [cf-br10]   ? Operational
Region Access [cf-br10]   ? Operational
Lifecycle Management [cf-br10]   ? Operational
Brazil (São Paulo) [neo-br1] Operational
All Advisories [neo-br1]   ? Operational
Region Access [neo-br1]   ? Operational
Cloud Cockpit [neo-br1]   ? Operational
Lifecycle Management [neo-br1]   ? Operational
Web IDE [neo-br1]   ? Operational
Portal Service [neo-br1]   ? Operational
Canada (Toronto) [neo-ca1] Operational
All Advisories [neo-ca1]   ? Operational
Region Access [neo-ca1]   ? Operational
Cloud Cockpit [neo-ca1]   ? Operational
Lifecycle Management [neo-ca1]   ? Operational
Web IDE [neo-ca1]   ? Operational
Portal Service [neo-ca1]   ? Operational
China (Shanghai) [neo-cn1] Operational
All Advisories [neo-cn1]   ? Operational
Region Access [neo-cn1]   ? Operational
Cloud Cockpit [neo-cn1]   ? Operational
Lifecycle Management [neo-cn1]   ? Operational
Web IDE [neo-cn1]   ? Operational
Portal Service [neo-cn1]   ? Operational
Europe (Amsterdam) [neo-eu3] Operational
All Advisories [neo-eu3]   ? Operational
Region Access [neo-eu3]   ? Operational
Cloud Cockpit [neo-eu3]   ? Operational
Lifecycle Management [neo-eu3]   ? Operational
Web IDE [neo-eu3]   ? Operational
Portal Service [neo-eu3]   ? Operational
Europe (Frankfurt) [cf-eu10] Operational
All Advisories [cf-eu10]   ? Operational
Region Access [cf-eu10]   ? Operational
Lifecycle Management [cf-eu10]   ? Operational
Europe (Netherlands) [cf-eu20] Operational
All Advisories [cf-eu20]   ? Operational
Region Access [cf-eu20]   ? Operational
Lifecycle Management [cf-eu20]   ? Operational
Europe (Rot) [neo-eu1] Operational
All Advisories [neo-eu1]   Operational
Region Access [neo-eu1]   ? Operational
Cloud Cockpit [neo-eu1]   ? Operational
Lifecycle Management [neo-eu1]   ? Operational
Web IDE [neo-eu1]   ? Operational
Portal Service [neo-eu1]   ? Operational
Europe (Rot) [cf-eu1] Operational
All Advisories [cf-eu1]   ? Operational
Region Access [cf-eu1]   ? Operational
Lifecycle Management [cf-eu1]   ? Operational
Europe (Rot) - Trial [neo-eu1-trial] Operational
All Advisories [neo-eu1-trial]   ? Operational
Region Access [neo-eu1-trial]   ? Operational
Cloud Cockpit [neo-eu1-trial]   ? Operational
Lifecycle Management [neo-eu1-trial]   ? Operational
Web IDE [neo-eu1-trial]   ? Operational
Portal Service [neo-eu1-trial]   ? Operational
Japan (Tokyo) [neo-jp1] Operational
All Advisories [neo-jp1]   ? Operational
Region Access [neo-jp1]   ? Operational
Cloud Cockpit [neo-jp1]   ? Operational
Lifecycle Management [neo-jp1]   ? Operational
Web IDE [neo-jp1]   ? Operational
Portal Service [neo-jp1]   ? Operational
KSA (Riyadh) [neo-sa1] Operational
All Advisories [neo-sa1]   ? Operational
Region Access [neo-sa1]   ? Operational
Cloud Cockpit [neo-sa1]   ? Operational
Lifecycle Management [neo-sa1]   ? Operational
Web IDE [neo-sa1]   ? Operational
Portal Service [neo-sa1]   ? Operational
Russia (Moscow) [neo-ru1] Operational
All Advisories [neo-ru1]   ? Operational
Region Access [neo-ru1]   ? Operational
Cloud Cockpit [neo-ru1]   ? Operational
Lifecycle Management [neo-ru1]   ? Operational
Web IDE [neo-ru1]   ? Operational
Portal Service [neo-ru1]   ? Operational
UAE (Dubai) [neo-ae1] Operational
All Advisories [neo-ae1]   ? Operational
Region Access [neo-ae1]   ? Operational
Cloud Cockpit [neo-ae1]   ? Operational
Lifecycle Management [neo-ae1]   ? Operational
Web IDE [neo-ae1]   ? Operational
Portal Service [neo-ae1]   ? Operational
US East (Ashburn) [neo-us1] Operational
All Advisories [neo-us1]   ? Operational
Region Access [neo-us1]   ? Operational
Cloud Cockpit [neo-us1]   ? Operational
Lifecycle Management [neo-us1]   ? Operational
Web IDE [neo-us1]   ? Operational
Portal Service [neo-us1]   ? Operational
US East (Sterling) [neo-us3] Operational
All Advisories [neo-us3]   ? Operational
Region Access [neo-us3]   ? Operational
Cloud Cockpit [neo-us3]   ? Operational
Lifecycle Management [neo-us3]   ? Operational
Web IDE [neo-us3]   ? Operational
Portal Service [neo-us3]   ? Operational
US Central (IA) [cf-us30] Operational
All Advisories [cf-us30]   ? Operational
Region Access [cf-us30]   ? Operational
Lifecycle Management [cf-us30]   ? Operational
US East (VA) [cf-us10] Operational
All Advisories [cf-us10]   ? Operational
Region Access [cf-us10]   ? Operational
Lifecycle Management [cf-us10]   ? Operational
US West (Chandler) [neo-us2] Operational
All Advisories [neo-us2]   ? Operational
Region Access [neo-us2]   ? Operational
Cloud Cockpit [neo-us2]   ? Operational
Lifecycle Management [neo-us2]   ? Operational
Web IDE [neo-us2]   ? Operational
Portal Service [neo-us2]   ? Operational
Identity Authentication Operational
SAP ID Service (accounts.sap.com)   Operational
Identity Authentication - Europe   ? Operational
Identity Authentication - US   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The SAP Cloud Platform status page is being updated to enable subscribers to fine-tune their subscriptions at the component level. To fine-tune your subscription, click “Subscribe to Updates,” then subscribe via email and select the components that matter to you.
Posted on Feb 15, 23:05 UTC
[Americas Region] Planned Upgrade Jun 23, 04:00-08:00 UTC
Between 4:00 UTC - 8:00 UTC on 23 June 2018, an upgrade targeting enablement of high availability scenarios, deployment of security patches and databases migration will be applied in the Canada (Toronto) [neo-ca1], Brazil (São Paulo) [neo-br1], US East (Ashburn) [neo-us1], US East (Sterling) [neo-us3] and US West (Chandler) [neo-us2] of the SAP Cloud Platform.

During this period, customers will experience a disruption of the Portal, Workflow Service, Monitoring Service, Metering Service, UI Theme Designer Service, SAP WebIDE, SAP Cloud Platform Internet of Things, Business Rules service, Extensions Service and Software Logistics Service.

SAP Cloud Platform Operations
Posted on May 29, 13:47 UTC
[Americas Region] Planned Upgrade Jun 23, 04:00-08:00 UTC
Between 4:00 UTC – 8:00 UTC on 23 June 2018, an upgrade targeting stability improvements and upgrade of Cloud Foundry database on AWS (RDS instances) will be applied on Brazil (São Paulo) [cf-br10] and US East (VA) [cf-us10] regions of the SAP Cloud Platform.

During this period, customers may experience short disruptions of Cloud Foundry lifecycle management operations.

SAP Cloud Platform Operations
Posted on May 29, 13:49 UTC
Between 15:00 and 19:00 UTC on June 30 2018, a network upgrade targeting security improvement will be applied in the Australia (Sydney) [neo-ap1] region of the SAP Cloud Platform. As a result of the change neo-ap1 region will no longer be accessible via 210.80.140.0/24 range, but via 157.133.96.0/23.


During this period, customers may experience short disruptions of access to applications and lifecycle operations.

SAP Cloud Platform Operations
Posted on Jun 1, 11:58 UTC
Europe Region (Rot) Planned Network Upgrade Jun 30, 22:00 - Jul 1, 02:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 1, 14:12 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 1, 14:09 UTC
Scheduled - Between June 30 2018 22:00 and July 1 2018 02:00 UTC, a network upgrade targeting security improvement will be applied in the Europe (Rot) [neo-eu1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations of Virtual Machines service.

SAP Cloud Platform Operations
Jun 30, 22:00 UTC
Between 23:30 UTC and 23:45 UTC on June 30 2018, a network upgrade targeting stability improvement will be applied in the Russia Moscow [neo-ru1] region of the SAP Cloud Platform.

During this time, customers may experience short disruptions of the outbound traffic from the SAP Cloud Platform.

SAP Cloud Platform Operations
Posted on Jun 1, 14:35 UTC
Between 04:30 and 07:30 UTC On July 1 2018, a network upgrade targeting stability improvement will be applied in the US West (Chandler) [neo-us2] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.

SAP Cloud Platform Operations
Posted on Jun 1, 13:44 UTC
Between 04:30 and 07:30 UTC on July 1 2018, a network upgrade targeting stability improvement will be applied in the US East (Ashburn) [neo-us1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.

SAP Cloud Platform Operations
Posted on Jun 1, 14:55 UTC
Between July 7 2018 23:00 and July 7 2018 23:15 UTC, a network maintenance targeting stability improvement will be applied in the UAE (Dubai) [neo-ae1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.

SAP Cloud Platform Operations
Posted on Jun 8, 10:37 UTC
Between 15:00 and 19:00 UTC on July 14, a network maintenance targeting stability improvement will be applied in the Australia (Sydney) [neo-ap1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.

As result of the change the SAP CP outgoing traffic will originate from the following range 157.133.96.0/23.

Customers who has already whitelisted 210.80.140.0/24 should consider whitelisting 157.133.96.0/23 as well.

SAP Cloud Platform Operations
Posted on Jun 15, 14:09 UTC
Between 04:00 and 06:00 UTC on July 15, a network maintenance targeting stability improvement will be applied in the US East (Sterling) [neo-us3] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.

SAP Cloud Platform Operations
Posted on Jun 15, 13:55 UTC
Past Incidents
Jun 20, 2018

No incidents reported today.

Jun 19, 2018

No incidents reported.

Jun 18, 2018

No incidents reported.

Jun 17, 2018
Completed - The scheduled maintenance has been completed.
Jun 17, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 04:00 UTC
Scheduled - Between 04:00 UTC and 04:30 UTC on 17.06.2018, a network upgrade targeting stability improvement will be applied in the Brazil Sao Paulo [neo-br1] region of the SAP Cloud Platform.

During this time, customers may experience short disruptions of the outbound traffic from the SAP Cloud Platform.
May 18, 08:31 UTC
Jun 16, 2018
Completed - The scheduled maintenance has been completed.
Jun 16, 22:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 22:00 UTC
Scheduled - Between 22:00 UTC and 22:15 UTC on 16.06.2018, a network upgrade targeting stability improvement will be applied in the Russia Moscow [neo-ru1] region of the SAP Cloud Platform.

During this time, customers may experience short disruptions of the outbound traffic from the SAP Cloud Platform.
May 18, 08:33 UTC
Completed - The scheduled maintenance has been completed.
Jun 16, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 22:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 14, 14:57 UTC
Scheduled - Between 22:00 UTC on 15 June 2018 and 2:00 UTC on 16 June 2018, an upgrade targeting stability improvement of XS advanced User Account and Authentication service (XSUAA) and upgrade of Cloud Foundry database on AWS (RDS instances) will be applied on Europe (Frankfurt) [cf-eu10] and Europe (Netherlands) [cf-eu20] region of the SAP Cloud Platform.

During this period, customers may experience short disruptions of Cloud Foundry lifecycle management operations and login to XSUAA protected applications.

SAP Cloud Platform Operations
May 21, 09:02 UTC
Completed - The scheduled maintenance has been completed.
Jun 16, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 22:00 UTC
Scheduled - Between 22:00 UTC on 15 June 2018 and 2:00 UTC on 16 June 2018, an upgrade targeting enablement of high availability scenarios, deployment of security patches and databases migration will be applied in the Europe (Rot) [neo-eu1], Europe (Amsterdam) [neo-eu3], Russia (Moscow) [neo-ru1], UAE (Dubai) [neo-ae1] and KSA (Riyadh) [neo-sa1] of the SAP Cloud Platform.

During this period, customers on these regions will experience a disruption of the Portal, Support Portal, Workflow Service, Monitoring Service, Metering Service, UI Theme Designer Service, SAP WebIDE, SAP Cloud Platform Internet of Things, Business Rules service, Extensions Service and Software Logistics Service.

SAP Cloud Platform Operations
May 21, 09:00 UTC
Jun 15, 2018
Completed - The scheduled maintenance has been completed.
Jun 15, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 14:00 UTC
Scheduled - Between 14:00 UTC - 18:00 UTC on 15 June 2018, an upgrade targeting enablement of high availability scenarios, deployment of security patches and databases migration will be applied in the China (Shanghai) [neo-cn1], Japan (Tokyo) [neo-jp1] and Australia (Sydney) [neo-ap1] of the SAP Cloud Platform.

During this period, customers will experience a disruption of the Portal, Workflow Service, Monitoring Service, Metering Service, UI Theme Designer Service, SAP WebIDE, SAP Cloud Platform Internet of Things, Business Rules service, Extensions Service and Software Logistics Service.

SAP Cloud Platform Operations
May 21, 08:57 UTC
Resolved - Between approximately 03:48 and 04:24 UTC on 15 Jun 2018, customers may have experienced a disruption on the Europe (Rot) [neo-eu1] region of the SAP Cloud Platform (hana.ondemand.com). Customers may have been unable to perform lifecycle operations such as starting and stopping applications. Service has been restored.
Jun 15, 04:38 UTC
Investigating - Our monitors have indicated a possible disruption on the Europe (Rot) [neo-eu1] region of the SAP Cloud Platform (hana.ondemand.com) impacting lifecycle operations such as starting and stopping applications. Engineers are now investigating and an update will be provided shortly.
Jun 15, 03:57 UTC
Jun 14, 2018
Completed - The scheduled maintenance has been completed.
Jun 14, 09:27 UTC
Update - The scheduled maintenance for network upgrade targeting security improvement in the US East (Ashburn) [neo-us1] region of the SAP Cloud Platform planned Between June 10 2018 04:30 and June 10 2018 07:30 UTC remains cancelled. We will notify the next scheduled date in advance.

SAP Cloud Platform Operations
Jun 10, 03:56 UTC
Scheduled - Between June 10 2018 04:30 and June 10 2018 07:30 UTC, a network upgrade targeting security improvement will be applied in the US East (Ashburn) [neo-us1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.

SAP Cloud Platform Operations
May 11, 14:57 UTC
Jun 13, 2018
Resolved - Between approximately 00:55 and 04:57 UTC on 13 Jun 2018, customers may have experienced a disruption on the Europe (Rot) [neo-eu1] region of the SAP Cloud Platform (hana.ondemand.com). Our monitors have indicated a possible disruption on the Europe (Rot) [neo-eu1] region of the SAP Cloud Platform (hana.ondemand.com) for the forms by Adobe service.The issue seems to have happened due to the High CPU Load on the associated Database. Service has been restored.
Jun 13, 05:12 UTC
Identified - Since approximately 03:37 UTC on 13 Jun 2018, customers may have experienced a disruption on the Europe (Rot) [neo-eu1] region of the SAP Cloud Platform (hana.ondemand.com). Our monitors have indicated a possible disruption on the Europe (Rot) [neo-eu1] region of the SAP Cloud Platform (hana.ondemand.com) for the forms by Adobe service.The issue seems to have happened due to the High CPU Load on the associated Database. Engineers are working to restore service and updates will be provided as events warrant.
Jun 13, 03:42 UTC
Investigating - Our monitors have indicated a possible disruption on the Europe (Rot) [neo-eu1] region of the SAP Cloud Platform (hana.ondemand.com) for the forms by Adobe service. Engineers are now investigating and an update will be provided shortly.
Jun 13, 03:15 UTC
Jun 12, 2018
Resolved - Between approximately 04:40 and 07:12 UTC on 12 Jun 2018, customers may have experienced a disruption on the US East (Sterling) [neo-us3] region of the SAP Cloud Platform (us3.hana.ondemand.com). Customers would have experienced issues in Lifecycle Management operations for SAP Cloud Platform Virtual Machines.Existing Virtual Machines should have not been impacted. Service has been restored.
Jun 12, 07:35 UTC
Identified - Since approximately 04:40 UTC on 12 Jun 2018, customers may have experienced a disruption on the US East (Sterling) [neo-us3] region of the SAP Cloud Platform (us3.hana.ondemand.com). There are some issues in the OpenStack environment which seems to have affected the SAP Cloud Platform Virtual Machines. Engineers are working to restore service and updates will be provided as events warrant.
Jun 12, 05:56 UTC
Investigating - Our monitors have indicated a possible disruption on the US East (Sterling) [neo-us3] region of the SAP Cloud Platform (us3.hana.ondemand.com) Customers may be unable to access SAP Cloud Platform Virtual Machines. Engineers are now investigating and an update will be provided shortly.
Jun 12, 05:04 UTC
Jun 11, 2018

No incidents reported.

Jun 10, 2018
Completed - The scheduled maintenance has been completed.
Jun 10, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 04:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 11, 14:44 UTC
Scheduled - Between June 10 2018 04:30 and June 10 2018 07:30 UTC, a network upgrade targeting security improvement will be applied in the US West (Chandler) [neo-us2] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.

SAP Cloud Platform Operations
May 11, 14:43 UTC
Completed - The scheduled maintenance has been completed.
Jun 10, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 00:00 UTC
Scheduled - Between June 10 2018 00:00 and June 10 2018 02:00 UTC, a network upgrade targeting security improvement will be applied in the Europe (Rot) [neo-eu1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.

SAP Cloud Platform Operations
Jun 10, 00:00 UTC
Jun 9, 2018

No incidents reported.

Jun 8, 2018

No incidents reported.

Jun 7, 2018
Resolved - Between approximately 09:30 and 15:00 UTC on 07 Jun 2018, customers may have experienced a disruption on the Europe (Frankfurt) [cf-eu10] region of the SAP Cloud Platform (eu10.hana.ondemand.com). Customers would have experienced issues with deploying applications which are using bindings to Metering Services (abacus). Service has been restored.
Jun 7, 15:22 UTC
Investigating - Our monitors have indicated a possible disruption on the Europe (Frankfurt) [cf-eu10] region of the SAP Cloud Platform (eu10.hana.ondemand.com). Customers might experience issues when deploying applications which are using bindings to Metering Services (abacus). Engineers are now investigating and an update will be provided shortly.
Jun 7, 10:52 UTC
Resolved - Between approximately 10:46 and 12:31 UTC on 07 Jun 2018, customers may have experienced a disruption on the Australia (Sydney) [neo-ap1] region of the SAP Cloud Platform (ap1.hana.ondemand.com). Customers may have been unable to perform lifecycle management operations for SAP Cloud Platform Virtual Machines. Service has been restored.
Jun 7, 12:47 UTC
Investigating - Our monitors have indicated a possible disruption on the Australia (Sydney) [neo-ap1] region of the SAP Cloud Platform (ap1.hana.ondemand.com) impacting lifecycle management operations for SAP Cloud Platform Virtual Machines. Engineers are now investigating and an update will be provided shortly.
Jun 7, 11:56 UTC
Jun 6, 2018

No incidents reported.