All Systems Operational

About This Site

This page provides an overview of the current service availability of the SAP Cloud Platform.

Disclaimer: Please note that the status information displayed on this page reflects the general platform status. The status of your individual service experience may differ from this one due to differences in your particular setup. Also, SAP may change structure or content of this page at any time. The Service Level Agreement by SAP is here - this is the sole commitment. No side agreements or other quasi contractual commitments should be made on this site. Terms and conditions by StatusPage apply.

Australia (Sydney) Operational
Region Access [neo-ap1]   ? Operational
Cloud Cockpit [neo-ap1]   ? Operational
Lifecycle Management [neo-ap1]   ? Operational
Web IDE [neo-ap1]   ? Operational
Portal Service [neo-ap1]   ? Operational
Canada (Toronto) Operational
Region Access [neo-ca1]   ? Operational
Cloud Cockpit [neo-ca1]   ? Operational
Lifecycle Management [neo-ca1]   ? Operational
Web IDE [neo-ca1]   ? Operational
Portal Service [neo-ca1]   ? Operational
China (Shanghai) Operational
Region Access [neo-cn1]   ? Operational
Cloud Cockpit [neo-cn1]   ? Operational
Lifecycle Management [neo-cn1]   ? Operational
Web IDE [neo-cn1]   ? Operational
Portal Service [neo-cn1]   ? Operational
Europe (Frankfurt) Operational
Region Access [cf-eu10]   ? Operational
Lifecycle Management [cf-eu10]   ? Operational
Europe (Rot) Operational
Region Access [neo-eu1]   ? Operational
Cloud Cockpit [neo-eu1]   ? Operational
Lifecycle Management [neo-eu1]   ? Operational
Web IDE [neo-eu1]   ? Operational
Portal Service [neo-eu1]   ? Operational
Identity Authentication [neo-eu1]   ? Operational
Europe (Rot) - Trial Operational
Region Access [neo-eu1-trial]   ? Operational
Cloud Cockpit [neo-eu1-trial]   ? Operational
Lifecycle Management [neo-eu1-trial]   ? Operational
Web IDE [neo-eu1-trial]   ? Operational
Portal Service [neo-eu1-trial]   ? Operational
Japan (Tokyo) Operational
Region Access [neo-jp1]   ? Operational
Cloud Cockpit [neo-jp1]   ? Operational
Lifecycle Management [neo-jp1]   ? Operational
Web IDE [neo-jp1]   ? Operational
Portal Service [neo-jp1]   ? Operational
Russia (Moscow) Operational
Region Access [neo-ru1]   ? Operational
Cloud Cockpit [neo-ru1]   ? Operational
Lifecycle Management [neo-ru1]   ? Operational
Web IDE [neo-ru1]   ? Operational
Portal Service [neo-ru1]   ? Operational
US East (Ashburn) Operational
Region Access [neo-us1]   ? Operational
Cloud Cockpit [neo-us1]   ? Operational
Lifecycle Management [neo-us1]   ? Operational
Web IDE [neo-us1]   ? Operational
Portal Service [neo-us1]   ? Operational
Identity Authentication [neo-us1]   ? Operational
US East (Sterling) Operational
Region Access [neo-us3]   ? Operational
Cloud Cockpit [neo-us3]   ? Operational
Lifecycle Management [neo-us3]   ? Operational
Web IDE [neo-us3]   ? Operational
Portal Service [neo-us3]   ? Operational
US East (VA) Operational
Region Access [cf-us10]   ? Operational
Lifecycle Management [cf-us10]   ? Operational
US West (Chandler) Operational
Region Access [neo-us2]   ? Operational
Cloud Cockpit [neo-us2]   ? Operational
Lifecycle Management [neo-us2]   ? Operational
Web IDE [neo-us2]   ? Operational
Portal Service [neo-us2]   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 24, 2017

No incidents reported today.

Sep 23, 2017

No incidents reported.

Sep 22, 2017

No incidents reported.

Sep 21, 2017

No incidents reported.

Sep 20, 2017

No incidents reported.

Sep 19, 2017
Resolved - Between approximately 04:04 and 07:09 UTC on 19 Sep 2017, customers may have experienced a disruption impacting SAP Cloud Platform Identity Authentication. Customers may have been unable to authenticate with tenants of SAP Cloud Platform Identity Authentication based in the United States. Service has been restored.
Sep 19, 14:54 UTC
Investigating - Our monitors have indicated disruption impacting authentication with tenants of SAP Cloud Platform Identity Authentication based in the United States ,Engineers are still working on resolving the incident and an update will be provided shortly. Engineers are now investigating and an update will be provided shortly.
Sep 19, 11:56 UTC
Monitoring - Between approximately 04:04 and 07:09 UTC on 19 Sep 2017, customers may have experienced a disruption impacting SAP Cloud Platform Identity Authentication. Customers may have been unable to authenticate with tenants of SAP Cloud Platform Identity Authentication based in the United States. We are seeing a recovery for the SAP Cloud Platform Identity Authentication Service and engineers are now monitoring to confirm that service has been restored
Sep 19, 07:47 UTC
Update - Since approximately 04:04 UTC on 19 Sep 2017, customers may have experienced a disruption impacting SAP Cloud Platform Identity Authentication. Customers may be unable to authenticate with tenants of SAP Cloud Platform Identity Authentication based in the United States. Network Engineers are working to restore service and updates will be provided as events warrant.
Sep 19, 06:53 UTC
Identified - Since approximately 04:04 UTC on 19 Sep 2017, customers may have experienced a disruption impacting SAP Cloud Platform Identity Authentication. Customers may be unable to authenticate with tenants of SAP Cloud Platform Identity Authentication based in the United States. Engineers are working to restore service and updates will be provided as events warrant.
Sep 19, 04:51 UTC
Investigating - Our monitors have indicated a possible disruption impacting authentication with tenants of SAP Cloud Platform Identity Authentication based in the United States. Engineers are now investigating and an update will be provided shortly.
Sep 19, 04:14 UTC
Sep 18, 2017

No incidents reported.

Sep 17, 2017
Resolved - Between approximately 18:17 UTC on 16 Sep 2017 and 06:19 UTC on 17 Sep 2017, customers may have experienced a disruption on the US East (Sterling) region of the SAP Cloud Platform (us3.hana.ondemand.com). Customers may have been unable to perform lifecycle operations such as starting and stopping applications. Service has been restored.
Sep 17, 06:39 UTC
Identified - Since approximately 18:17 UTC on 16 Sep 2017, customers may have experienced a disruption on the US East (Sterling) region of the SAP Cloud Platform (us3.hana.ondemand.com). Customers may be unable to perform lifecycle operations such as starting and stopping applications. Engineers are working to restore service and updates will be provided as events warrant.
Sep 16, 20:31 UTC
Investigating - Our monitors have indicated a possible disruption on the US East (Sterling) region of the SAP Cloud Platform (us3.hana.ondemand.com) impacting lifecycle operations such as starting and stopping applications. Engineers are now investigating and an update will be provided shortly.
Sep 16, 18:50 UTC
Resolved - Between approximately 01:52 and 02:25 UTC on 17 Sep 2017, customers may have experienced a disruption impacting SAP Cloud Platform Identity Authentication. Customers may have been unable to authenticate with the SAP ID Service (accounts.sap.com). Authentication with tenants of SAP Cloud Platform Identity Authentication based in Europe may also have been impacted. Service has been restored.
Sep 17, 04:03 UTC
Identified - Since approximately 01:52 UTC on 17 Sep 2017, customers may have experienced a disruption impacting SAP Cloud Platform Identity Authentication. Customers may be unable to authenticate with the SAP ID Service (accounts.sap.com). Tenants of SAP Cloud Platform Identity Authentication based in Europe may also be impacted. Engineers are working to restore service and updates will be provided as events warrant.
Sep 17, 02:04 UTC
Sep 15, 2017

No incidents reported.

Sep 14, 2017
Resolved - Between approximately 19:00 and 19:50 UTC on 14 Sep 2017, customers may have experienced a disruption on the US East (VA) region of the SAP Cloud Platform (us10.hana.ondemand.com). Customers may have been unable to perform lifecycle management operations. ObjectStore service might have also been impacted. Service has been restored.
Sep 14, 20:17 UTC
Identified - Since approximately 19:00 UTC on 14 Sep 2017, customers may have experienced a disruption on the US East (VA) region of the SAP Cloud Platform (us10.hana.ondemand.com). Customers may be unable to perform lifecycle management operations. ObjectStore service might also be impacted. Engineers are working to restore service and updates will be provided as events warrant.
Sep 14, 19:18 UTC
Investigating - Our monitors have indicated a possible disruption on the US East (VA) region of the SAP Cloud Platform (us10.hana.ondemand.com). Engineers are now investigating and an update will be provided shortly.
Sep 14, 19:10 UTC
Sep 13, 2017

No incidents reported.

Sep 12, 2017
Postmortem - Read details
Sep 14, 17:59 UTC
Resolved - Between approximately 10:55 and 11:35 UTC on 12 Sep 2017, customers may have experienced a disruption on the Europe (Rot) region of the SAP Cloud Platform (hana.ondemand.com). Service has been restored.
Sep 12, 12:10 UTC
Investigating - Our monitors have indicated a possible disruption on the Europe (Rot) region of the SAP Cloud Platform (hana.ondemand.com). Engineers are now investigating and an update will be provided shortly.
Sep 12, 11:10 UTC
Sep 11, 2017

No incidents reported.

Sep 10, 2017

No incidents reported.