All Systems Operational

About This Site

This page provides an overview of the current service availability of the SAP Cloud Platform.

Disclaimer: Please note that the status information displayed on this page reflects the general platform status. The status of your individual service experience may differ from this one due to differences in your particular setup. Also, SAP may change structure or content of this page at any time. The Service Level Agreement by SAP is here - this is the sole commitment. No side agreements or other quasi contractual commitments should be made on this site. Terms and conditions by StatusPage apply.

Australia (Sydney) Operational
Region Access [neo-ap1]   ? Operational
Cloud Cockpit [neo-ap1]   ? Operational
Lifecycle Management [neo-ap1]   ? Operational
Web IDE [neo-ap1]   ? Operational
Portal Service [neo-ap1]   ? Operational
Brazil (São Paulo) Operational
Region Access [neo-br1]   ? Operational
Cloud Cockpit [neo-br1]   ? Operational
Lifecycle Management [neo-br1]   ? Operational
Web IDE [neo-br1]   ? Operational
Portal Service [neo-br1]   ? Operational
Canada (Toronto) Operational
Region Access [neo-ca1]   ? Operational
Cloud Cockpit [neo-ca1]   ? Operational
Lifecycle Management [neo-ca1]   ? Operational
Web IDE [neo-ca1]   ? Operational
Portal Service [neo-ca1]   ? Operational
China (Shanghai) Operational
Region Access [neo-cn1]   ? Operational
Cloud Cockpit [neo-cn1]   ? Operational
Lifecycle Management [neo-cn1]   ? Operational
Web IDE [neo-cn1]   ? Operational
Portal Service [neo-cn1]   ? Operational
Europe (Frankfurt) Operational
Region Access [cf-eu10]   ? Operational
Lifecycle Management [cf-eu10]   ? Operational
Europe (Rot) Operational
Region Access [neo-eu1]   ? Operational
Cloud Cockpit [neo-eu1]   ? Operational
Lifecycle Management [neo-eu1]   ? Operational
Web IDE [neo-eu1]   ? Operational
Portal Service [neo-eu1]   ? Operational
Identity Authentication [neo-eu1]   ? Operational
Europe (Rot) - Trial Operational
Region Access [neo-eu1-trial]   ? Operational
Cloud Cockpit [neo-eu1-trial]   ? Operational
Lifecycle Management [neo-eu1-trial]   ? Operational
Web IDE [neo-eu1-trial]   ? Operational
Portal Service [neo-eu1-trial]   ? Operational
Japan (Tokyo) Operational
Region Access [neo-jp1]   ? Operational
Cloud Cockpit [neo-jp1]   ? Operational
Lifecycle Management [neo-jp1]   ? Operational
Web IDE [neo-jp1]   ? Operational
Portal Service [neo-jp1]   ? Operational
Russia (Moscow) Operational
Region Access [neo-ru1]   ? Operational
Cloud Cockpit [neo-ru1]   ? Operational
Lifecycle Management [neo-ru1]   ? Operational
Web IDE [neo-ru1]   ? Operational
Portal Service [neo-ru1]   ? Operational
US East (Ashburn) Operational
Region Access [neo-us1]   ? Operational
Cloud Cockpit [neo-us1]   ? Operational
Lifecycle Management [neo-us1]   ? Operational
Web IDE [neo-us1]   ? Operational
Portal Service [neo-us1]   ? Operational
Identity Authentication [neo-us1]   ? Operational
US East (Sterling) Operational
Region Access [neo-us3]   ? Operational
Cloud Cockpit [neo-us3]   ? Operational
Lifecycle Management [neo-us3]   ? Operational
Web IDE [neo-us3]   ? Operational
Portal Service [neo-us3]   ? Operational
US East (VA) Operational
Region Access [cf-us10]   ? Operational
Lifecycle Management [cf-us10]   ? Operational
US West (Chandler) Operational
Region Access [neo-us2]   ? Operational
Cloud Cockpit [neo-us2]   ? Operational
Lifecycle Management [neo-us2]   ? Operational
Web IDE [neo-us2]   ? Operational
Portal Service [neo-us2]   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
A network upgrade to the China (Shanghai) region of the SAP Cloud Platform (cn1.hana.ondemand.com) is planned from 15:00 - 19:00 UTC on 25 Nov 2017. Customers may experience brief disruptions during this upgrade.
Posted on Nov 24, 23:33 UTC
A network upgrade to the Australia (Sydney) region of the SAP Cloud Platform (ap1.hana.ondemand.com) is planned from 15:00 - 19:00 UTC on 25 Nov 2017. Customers may experience brief disruptions during this upgrade.
Posted on Nov 24, 23:32 UTC
[Europe (Rot)] Planned Network Upgrade Nov 25, 22:00 - Nov 26, 02:00 UTC
A network upgrade to the Europe (Rot) region of the SAP Cloud Platform (hana.ondemand.com) is planned from 22:00 UTC on 25 Nov 2017 until 02:00 UTC on 26 Nov 2017. Customers may experience brief disruptions during this upgrade.
Posted on Nov 24, 23:34 UTC
A network upgrade to the US East (Ashburn) region of the SAP Cloud Platform (us1.hana.ondemand.com) is planned from 05:00 - 05:30 UTC on 26 Nov 2017. Customers may experience brief disruptions during this upgrade.
Posted on Nov 24, 23:35 UTC
A network upgrade to the US East (Sterling) region of the SAP Cloud Platform (us3.hana.ondemand.com) is planned from 04:00 - 08:00 UTC on 17 Dec 2017. Customers may experience brief disruptions during this upgrade.
Posted on Nov 17, 13:21 UTC
Past Incidents
Nov 25, 2017

No incidents reported today.

Nov 24, 2017

No incidents reported.

Nov 23, 2017
Resolved - Between approximately 12:13 and 15:52 UTC on 23 Nov 2017, customers may have experienced a disruption on the US East (Ashburn) region of the SAP Cloud Platform (us1.hana.ondemand.com). Our monitors indicated a possible disruption on the US East (Ashburn) region of the SAP Cloud Platform (us1.hana.ondemand.com) whereby live customers' sites may have been unreachable. Service has been restored.
Nov 23, 16:31 UTC
Investigating - Our monitors have indicated a possible disruption on the US East (Ashburn) region of the SAP Cloud Platform (us1.hana.ondemand.com), whereby live customers' sites might be unreachable. Engineers are now investigating and an update will be provided shortly.
Nov 23, 14:55 UTC
Nov 22, 2017

No incidents reported.

Nov 21, 2017

No incidents reported.

Nov 20, 2017

No incidents reported.

Nov 19, 2017

No incidents reported.

Nov 18, 2017

No incidents reported.

Nov 17, 2017

No incidents reported.

Nov 16, 2017

No incidents reported.

Nov 15, 2017
Resolved - We have applied a mitigation to restore service and a persistent fix is planned from 07:00 - 07:30 UTC on 16 Nov 2017. At the time this persistent fix is applied, customers may experience brief disruptions affecting isolated functionalities of the SAP Cloud Platform Cockpit in the Europe (Rot) region of the SAP Cloud Platform (hana.ondemand.com).
Nov 15, 17:39 UTC
Investigating - Our monitors have identified a sporadic performance degradation with isolated functionalities of SAP Cloud Cockpit when navigating through it. Engineers are now investigating and an update will be provided shortly.
Nov 15, 15:26 UTC
Nov 14, 2017

No incidents reported.

Nov 13, 2017

No incidents reported.

Nov 12, 2017
Completed - The scheduled maintenance has been completed.
Nov 12, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 04:00 UTC
Scheduled - A network upgrade to the US East (Sterling) region of the SAP Cloud Platform (us3.hana.ondemand.com) is planned from 04:00 - 08:00 UTC on 12 Nov 2017. Customers may experience brief disruptions during this upgrade.
Nov 10, 19:00 UTC
Completed - The scheduled maintenance has been completed.
Nov 12, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 00:00 UTC
Scheduled - A network upgrade to the Europe (Rot) region of the SAP Cloud Platform (hana.ondemand.com) is planned from 0:00 - 02:00 UTC on 12 Nov 2017. Customers may experience brief disruptions during this upgrade.
Nov 10, 18:58 UTC
Nov 11, 2017

No incidents reported.