All Systems Operational

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This page provides an overview of the current service availability of the SAP Cloud Platform.

Disclaimer: Please note that the status information displayed on this page reflects the general platform status. The status of your individual service experience may differ from this one due to differences in your particular setup. Also, SAP may change structure or content of this page at any time. The Service Level Agreement by SAP is here - this is the sole commitment. No side agreements or other quasi contractual commitments should be made on this site. Terms and conditions by StatusPage apply.

Australia (Sydney) [neo-ap1] Operational
All Advisories [neo-ap1]   ? Operational
Region Access [neo-ap1]   ? Operational
Cloud Cockpit [neo-ap1]   ? Operational
Lifecycle Management [neo-ap1]   ? Operational
Web IDE [neo-ap1]   ? Operational
Portal Service [neo-ap1]   ? Operational
Brazil (São Paulo) [cf-br10] Operational
All Advisories [cf-br10]   ? Operational
Region Access [cf-br10]   ? Operational
Lifecycle Management [cf-br10]   ? Operational
Brazil (São Paulo) [neo-br1] Operational
All Advisories [neo-br1]   ? Operational
Region Access [neo-br1]   ? Operational
Cloud Cockpit [neo-br1]   ? Operational
Lifecycle Management [neo-br1]   ? Operational
Web IDE [neo-br1]   ? Operational
Portal Service [neo-br1]   ? Operational
Canada (Toronto) [neo-ca1] Operational
All Advisories [neo-ca1]   ? Operational
Region Access [neo-ca1]   ? Operational
Cloud Cockpit [neo-ca1]   ? Operational
Lifecycle Management [neo-ca1]   ? Operational
Web IDE [neo-ca1]   ? Operational
Portal Service [neo-ca1]   ? Operational
China (Shanghai) [neo-cn1] Operational
All Advisories [neo-cn1]   ? Operational
Region Access [neo-cn1]   ? Operational
Cloud Cockpit [neo-cn1]   ? Operational
Lifecycle Management [neo-cn1]   ? Operational
Web IDE [neo-cn1]   ? Operational
Portal Service [neo-cn1]   ? Operational
Europe (Amsterdam) [neo-eu3] Operational
All Advisories [neo-eu3]   ? Operational
Region Access [neo-eu3]   ? Operational
Cloud Cockpit [neo-eu3]   ? Operational
Lifecycle Management [neo-eu3]   ? Operational
Web IDE [neo-eu3]   ? Operational
Portal Service [neo-eu3]   ? Operational
Europe (Frankfurt) [cf-eu10] Operational
All Advisories [cf-eu10]   ? Operational
Region Access [cf-eu10]   ? Operational
Lifecycle Management [cf-eu10]   ? Operational
Europe (Netherlands) [cf-eu20] Operational
All Advisories [cf-eu20]   ? Operational
Region Access [cf-eu20]   ? Operational
Lifecycle Management [cf-eu20]   ? Operational
Europe (Rot) [neo-eu1] Operational
All Advisories [neo-eu1]   Operational
Region Access [neo-eu1]   ? Operational
Cloud Cockpit [neo-eu1]   ? Operational
Lifecycle Management [neo-eu1]   ? Operational
Web IDE [neo-eu1]   ? Operational
Portal Service [neo-eu1]   ? Operational
Europe (Rot) [cf-eu1] Operational
All Advisories [cf-eu1]   ? Operational
Region Access [cf-eu1]   ? Operational
Lifecycle Management [cf-eu1]   ? Operational
Europe (Rot) - Trial [neo-eu1-trial] Operational
All Advisories [neo-eu1-trial]   ? Operational
Region Access [neo-eu1-trial]   ? Operational
Cloud Cockpit [neo-eu1-trial]   ? Operational
Lifecycle Management [neo-eu1-trial]   ? Operational
Web IDE [neo-eu1-trial]   ? Operational
Portal Service [neo-eu1-trial]   ? Operational
Japan (Tokyo) [cf-jp10] Operational
All Advisories [cf-jp10]   ? Operational
Region Access [cf-jp10]   ? Operational
Lifecycle Management [cf-jp10]   ? Operational
Japan (Tokyo) [neo-jp1] Operational
All Advisories [neo-jp1]   ? Operational
Region Access [neo-jp1]   ? Operational
Cloud Cockpit [neo-jp1]   ? Operational
Lifecycle Management [neo-jp1]   ? Operational
Web IDE [neo-jp1]   ? Operational
Portal Service [neo-jp1]   ? Operational
KSA (Riyadh) [neo-sa1] Operational
All Advisories [neo-sa1]   ? Operational
Region Access [neo-sa1]   ? Operational
Cloud Cockpit [neo-sa1]   ? Operational
Lifecycle Management [neo-sa1]   ? Operational
Web IDE [neo-sa1]   ? Operational
Portal Service [neo-sa1]   ? Operational
Russia (Moscow) [neo-ru1] Operational
All Advisories [neo-ru1]   ? Operational
Region Access [neo-ru1]   ? Operational
Cloud Cockpit [neo-ru1]   ? Operational
Lifecycle Management [neo-ru1]   ? Operational
Web IDE [neo-ru1]   ? Operational
Portal Service [neo-ru1]   ? Operational
UAE (Dubai) [neo-ae1] Operational
All Advisories [neo-ae1]   ? Operational
Region Access [neo-ae1]   ? Operational
Cloud Cockpit [neo-ae1]   ? Operational
Lifecycle Management [neo-ae1]   ? Operational
Web IDE [neo-ae1]   ? Operational
Portal Service [neo-ae1]   ? Operational
US East (Ashburn) [neo-us1] Operational
All Advisories [neo-us1]   ? Operational
Region Access [neo-us1]   ? Operational
Cloud Cockpit [neo-us1]   ? Operational
Lifecycle Management [neo-us1]   ? Operational
Web IDE [neo-us1]   ? Operational
Portal Service [neo-us1]   ? Operational
US East (Sterling) [neo-us3] Operational
All Advisories [neo-us3]   ? Operational
Region Access [neo-us3]   ? Operational
Cloud Cockpit [neo-us3]   ? Operational
Lifecycle Management [neo-us3]   ? Operational
Web IDE [neo-us3]   ? Operational
Portal Service [neo-us3]   ? Operational
US Central (IA) [cf-us30] Operational
All Advisories [cf-us30]   ? Operational
Region Access [cf-us30]   ? Operational
Lifecycle Management [cf-us30]   ? Operational
US East (VA) [cf-us10] Operational
All Advisories [cf-us10]   ? Operational
Region Access [cf-us10]   ? Operational
Lifecycle Management [cf-us10]   ? Operational
US West (Chandler) [neo-us2] Operational
All Advisories [neo-us2]   ? Operational
Region Access [neo-us2]   ? Operational
Cloud Cockpit [neo-us2]   ? Operational
Lifecycle Management [neo-us2]   ? Operational
Web IDE [neo-us2]   ? Operational
Portal Service [neo-us2]   ? Operational
Identity Authentication Operational
SAP ID Service (accounts.sap.com)   Operational
Identity Authentication - Europe   ? Operational
Identity Authentication - US   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The SAP Cloud Platform status page is being updated to enable subscribers to fine-tune their subscriptions at the component level. To fine-tune your subscription, click “Subscribe to Updates,” then subscribe via email and select the components that matter to you.
Posted on Feb 15, 23:05 UTC
Europe Region (Rot) Planned Network Upgrade Jul 28, 22:00 - Jul 29, 02:00 UTC
Between July 28 2018 22:00 and July 29 2018 02:00 UTC, a network upgrade targeting security improvement will be applied in the Europe (Rot) [neo-eu1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.

SAP Cloud Platform Operations
Posted on Jun 28, 12:11 UTC
Past Incidents
Jul 17, 2018

No incidents reported today.

Jul 16, 2018
Resolved - Between approximately 03:21 and 06:40 UTC on 16 Jul 2018, customers may have experienced a disruption on the US East (Sterling) [neo-us3] region of the SAP Cloud Platform (us3.hana.ondemand.com). Service has been restored.
Jul 16, 07:20 UTC
Identified - Since approximately 03:21 UTC on 16 Jul 2018, customers may have experienced a disruption on the US East (Sterling) [neo-us3] region of the SAP Cloud Platform (us3.hana.ondemand.com). Our monitors have indicated a possible disruption on the US East (Sterling) [neo-us3] region of the SAP Cloud Platform (us3.hana.ondemand.com). There was a hypervisor reboot which impacted DB's on which services like portal, webide and iot were running, collegues are working on the restoration of DB's as well as to restore service and updates will be provided as events warrant.
Jul 16, 06:15 UTC
Investigating - Our monitors have indicated a possible disruption on the US East (Sterling) [neo-us3] region of the SAP Cloud Platform (us3.hana.ondemand.com). Engineers are now investigating and an update will be provided shortly.
Jul 16, 03:53 UTC
Jul 15, 2018
Completed - The scheduled maintenance has been completed.
Jul 15, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 04:00 UTC
Scheduled - Between 04:00 and 06:00 UTC on July 15, a network maintenance targeting stability improvement will be applied in the US East (Sterling) [neo-us3] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.

SAP Cloud Platform Operations
Jun 15, 13:55 UTC
Jul 14, 2018
Completed - The scheduled maintenance has been completed.
Jul 14, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 15:00 UTC
Scheduled - Between 15:00 and 19:00 UTC on July 14, a network maintenance targeting stability improvement will be applied in the Australia (Sydney) [neo-ap1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.

As result of the change the SAP CP outgoing traffic will originate from the following range 157.133.96.0/23.

Customers who has already whitelisted 210.80.140.0/24 should consider whitelisting 157.133.96.0/23 as well.

SAP Cloud Platform Operations
Jun 15, 14:09 UTC
Resolved - Between approximately 04:47 and 05:45 UTC on 14 Jul 2018, customers may have experienced a disruption on the US West (Chandler) [neo-us2] region of the SAP Cloud Platform (us2.hana.ondemand.com). Service has been restored.
Jul 14, 06:31 UTC
Investigating - Our monitors have indicated a possible disruption on the US West (Chandler) [neo-us2] region of the SAP Cloud Platform (us2.hana.ondemand.com). Engineers are now investigating and an update will be provided shortly.
Jul 14, 04:59 UTC
Jul 13, 2018

No incidents reported.

Jul 12, 2018
Resolved - Between approximately 07:13 and 11:46 UTC on 12 Jul 2018, customers may have experienced a disruption on the Europe (Amsterdam) [neo-eu3] region of the SAP Cloud Platform (eu3.hana.ondemand.com), impacting the availability of WebIDE CP - E2E service. Service has been restored.
Jul 12, 12:06 UTC
Investigating - Our monitors have indicated a possible disruption on the Europe (Amsterdam) [neo-eu3] region of the SAP Cloud Platform (eu3.hana.ondemand.com) impacting the Web IDE. Engineers are now investigating and an update will be provided shortly.
Jul 12, 10:10 UTC
Jul 11, 2018

No incidents reported.

Jul 10, 2018

No incidents reported.

Jul 9, 2018

No incidents reported.

Jul 8, 2018

No incidents reported.

Jul 7, 2018
Completed - The scheduled maintenance has been completed.
Jul 7, 23:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 23:00 UTC
Scheduled - Between July 7 2018 23:00 and July 7 2018 23:15 UTC, a network maintenance targeting stability improvement will be applied in the UAE (Dubai) [neo-ae1] region of the SAP Cloud Platform.

During this time, customers may experience disruptions of access to applications and lifecycle operations.

SAP Cloud Platform Operations
Jun 8, 10:37 UTC
Jul 6, 2018
Resolved - Between approximately 22:39 UTC on 05 Jul 2018 and 00:09 UTC on 06 Jul 2018, customers may have experienced a disruption on the KSA (Riyadh) [neo-sa1] region of the SAP Cloud Platform (sa1.hana.ondemand.com). Customers may have been unable to access applications and services due to a network disruption. Service has been restored.
Jul 6, 01:01 UTC
Investigating - Our monitors have indicated a possible disruption on the KSA (Riyadh) [neo-sa1] region of the SAP Cloud Platform (sa1.hana.ondemand.com). Engineers are now investigating and an update will be provided shortly.
Jul 5, 23:38 UTC
Jul 4, 2018
Resolved - Between approximately 01:23 and 02:45 UTC on 04 Jul 2018, customers may have experienced a disruption on the China (Shanghai) [neo-cn1] region of the SAP Cloud Platform (cn1.hana.ondemand.com). Service has been restored.
Jul 4, 02:57 UTC
Investigating - Our monitors have indicated a possible disruption on the China (Shanghai) [neo-cn1] region of the SAP Cloud Platform (cn1.hana.ondemand.com). Engineers are now investigating and an update will be provided shortly.
Jul 4, 01:56 UTC
Jul 3, 2018

No incidents reported.