All Systems Operational

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This page provides an overview of the current service availability of the SAP Cloud Platform.

Disclaimer: Please note that the status information displayed on this page reflects the general platform status. The status of your individual service experience may differ from this one due to differences in your particular setup. Also, SAP may change structure or content of this page at any time. The Service Level Agreement by SAP is here - this is the sole commitment. No side agreements or other quasi contractual commitments should be made on this site. Terms and conditions by StatusPage apply.

Australia (Sydney) Operational
Region Access [neo-ap1] ? Operational
Cloud Cockpit [neo-ap1] ? Operational
Lifecycle Management [neo-ap1] ? Operational
Web IDE [neo-ap1] ? Operational
Portal Service [neo-ap1] ? Operational
China (Shanghai) Operational
Region Access [neo-cn1] ? Operational
Cloud Cockpit [neo-cn1] ? Operational
Lifecycle Management [neo-cn1] ? Operational
Web IDE [neo-cn1] ? Operational
Portal Service [neo-cn1] ? Operational
Europe (Frankfurt) Operational
Region Access [cf-eu10] ? Operational
Lifecycle Management [cf-eu10] ? Operational
Europe (Rot) Operational
Region Access [neo-eu1] ? Operational
Cloud Cockpit [neo-eu1] ? Operational
Lifecycle Management [neo-eu1] ? Operational
Web IDE [neo-eu1] ? Operational
Portal Service [neo-eu1] ? Operational
Identity Authentication [neo-eu1] ? Operational
Europe (Rot) - Trial Operational
Region Access [neo-eu1-trial] ? Operational
Cloud Cockpit [neo-eu1-trial] ? Operational
Lifecycle Management [neo-eu1-trial] ? Operational
Web IDE [neo-eu1-trial] ? Operational
Portal Service [neo-eu1-trial] ? Operational
Japan (Tokyo) Operational
Region Access [neo-jp1] ? Operational
Cloud Cockpit [neo-jp1] ? Operational
Lifecycle Management [neo-jp1] ? Operational
Web IDE [neo-jp1] ? Operational
Portal Service [neo-jp1] ? Operational
US East (Ashburn) Operational
Region Access [neo-us1] ? Operational
Cloud Cockpit [neo-us1] ? Operational
Lifecycle Management [neo-us1] ? Operational
Web IDE [neo-us1] ? Operational
Portal Service [neo-us1] ? Operational
Identity Authentication [neo-us1] ? Operational
US East (Sterling) Operational
Region Access [neo-us3] ? Operational
Cloud Cockpit [neo-us3] ? Operational
Lifecycle Management [neo-us3] ? Operational
Web IDE [neo-us3] ? Operational
Portal Service [neo-us3] ? Operational
US East (VA) Operational
Region Access [cf-us10] ? Operational
Lifecycle Management [cf-us10] ? Operational
US West (Chandler) Operational
Region Access [neo-us2] ? Operational
Cloud Cockpit [neo-us2] ? Operational
Lifecycle Management [neo-us2] ? Operational
Web IDE [neo-us2] ? Operational
Portal Service [neo-us2] ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 28, 2017

No incidents reported today.

May 27, 2017

No incidents reported.

May 26, 2017
Completed - The scheduled maintenance has been completed.
May 26, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 19:00 UTC
Scheduled - An infrastructure upgrade to the Australia (Sydney) region of the SAP Cloud Platform is planned from 19:00 - 21:00 UTC on 26 May 2017. Customers may experience sporadic disruptions on this region during the upgrade.
May 25, 15:30 UTC
May 25, 2017
Resolved - Between approximately 20:05 UTC on 24 May 2017 and 00:05 UTC on 25 May 2017, customers may have experienced a disruption on the Europe (Rot) - Trial region of the SAP Cloud Platform (hanatrial.ondemand.com). Customers may have been unable to develop applications with SAP Web IDE Multi-Cloud Version. Service has been restored.
May 25, 00:15 UTC
Identified - Since approximately 20:05 UTC on 24 May 2017, customers may have experienced a disruption on the Europe (Rot) - Trial region of the SAP Cloud Platform (hanatrial.ondemand.com). Customers may be unable to develop applications with SAP Web IDE Multi-Cloud Version. Engineers are working to restore service. Updates will be provided as events warrant.
May 24, 22:02 UTC
Investigating - Our monitors have indicated a possible disruption on the Europe (Rot) - Trial region of the SAP Cloud Platform (hanatrial.ondemand.com) impacting the Web IDE. Engineers are now investigating and an update will be provided shortly.
May 24, 21:34 UTC
May 23, 2017

No incidents reported.

May 22, 2017
Resolved - Between approximately 10:32 and 11:44 UTC on 22 May 2017, customers may have experienced a disruption on the Japan (Tokyo) region of the SAP Cloud Platform (jp1.hana.ondemand.com).
Customers may have been unable to access applications and services due to a network disruption.
Service has been restored.
May 22, 11:49 UTC
Identified - Since approximately 10:32 UTC on 22 May 2017, customers may have experienced a disruption on the Japan (Tokyo) region of the SAP Cloud Platform (jp1.hana.ondemand.com).
Customers may be unable to access applications and services due to a network disruption.
Engineers are working to restore service. An update will be provided within 60 minutes, or as events warrant.
May 22, 11:37 UTC
Investigating - Our monitors have indicated a possible disruption on the Japan (Tokyo) region of the SAP Cloud Platform (jp1.hana.ondemand.com) impacting the availability of applications and services.
Engineers are now investigating and an update will be provided shortly.
May 22, 10:46 UTC
May 21, 2017

No incidents reported.

May 20, 2017

No incidents reported.

May 19, 2017

No incidents reported.

May 18, 2017
Resolved - Between approximately 04:30 and 12:30 UTC on 18 May 2017, customers may have experienced a disruption on all regions of the SAP Cloud Platform.
Customers may have been unable to perform lifecycle operations such as starting and stopping applications.
Service has been restored.
May 18, 12:47 UTC
Identified - Our monitors have indicated a possible disruption on all regions of the SAP Cloud Platform impacting lifecycle operations with applications and databases due to infrastructure issues.
We recommend customers not to perform any operations such as application and database restarts until further notice.
May 18, 08:45 UTC
Investigating - Our monitors have indicated a possible disruption on all regions of the SAP Cloud Platform impacting lifecycle operations such as starting applications. Engineers are now investigating and an update will be provided shortly.
May 18, 07:55 UTC
May 17, 2017

No incidents reported.

May 16, 2017

No incidents reported.

May 15, 2017
Resolved - Between approximately 16:04 and 17:42 UTC on 15 May 2017, customers may have experienced a disruption on the Japan (Tokyo) region of the SAP Cloud Platform (jp1.hana.ondemand.com). Customers may have been unable to access applications and services due to a network disruption. Service has been restored.
May 15, 18:05 UTC
Investigating - Our monitors have indicated a possible disruption on the Japan (Tokyo) region of the SAP Cloud Platform (jp1.hana.ondemand.com). Engineers are now investigating and an update will be provided shortly.
May 15, 16:18 UTC
May 14, 2017

No incidents reported.