All Systems Operational

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This page provides an overview of the current service availability of the SAP Cloud Platform.

Disclaimer: Please note that the status information displayed on this page reflects the general platform status. The status of your individual service experience may differ from this one due to differences in your particular setup. Also, SAP may change structure or content of this page at any time. The Service Level Agreement by SAP is here - this is the sole commitment. No side agreements or other quasi contractual commitments should be made on this site. Terms and conditions by StatusPage apply.

Australia (Sydney) Operational
Region Access [neo-ap1] ? Operational
Cloud Cockpit [neo-ap1] ? Operational
Lifecycle Management [neo-ap1] ? Operational
Web IDE [neo-ap1] ? Operational
Portal Service [neo-ap1] ? Operational
China (Shanghai) Operational
Region Access [neo-cn1] ? Operational
Cloud Cockpit [neo-cn1] ? Operational
Lifecycle Management [neo-cn1] ? Operational
Web IDE [neo-cn1] ? Operational
Portal Service [neo-cn1] ? Operational
Europe (Frankfurt) Operational
Region Access [cf-eu10] ? Operational
Lifecycle Management [cf-eu10] ? Operational
Europe (Rot) Operational
Region Access [neo-eu1] ? Operational
Cloud Cockpit [neo-eu1] ? Operational
Lifecycle Management [neo-eu1] ? Operational
Web IDE [neo-eu1] ? Operational
Portal Service [neo-eu1] ? Operational
Identity Authentication [neo-eu1] ? Operational
Europe (Rot) - Trial Operational
Region Access [neo-eu1-trial] ? Operational
Cloud Cockpit [neo-eu1-trial] ? Operational
Lifecycle Management [neo-eu1-trial] ? Operational
Web IDE [neo-eu1-trial] ? Operational
Portal Service [neo-eu1-trial] ? Operational
Japan (Tokyo) Operational
Region Access [neo-jp1] ? Operational
Cloud Cockpit [neo-jp1] ? Operational
Lifecycle Management [neo-jp1] ? Operational
Web IDE [neo-jp1] ? Operational
Portal Service [neo-jp1] ? Operational
US East (Ashburn) Operational
Region Access [neo-us1] ? Operational
Cloud Cockpit [neo-us1] ? Operational
Lifecycle Management [neo-us1] ? Operational
Web IDE [neo-us1] ? Operational
Portal Service [neo-us1] ? Operational
Identity Authentication [neo-us1] ? Operational
US East (Sterling) Operational
Region Access [neo-us3] ? Operational
Cloud Cockpit [neo-us3] ? Operational
Lifecycle Management [neo-us3] ? Operational
Web IDE [neo-us3] ? Operational
Portal Service [neo-us3] ? Operational
US East (VA) Operational
Region Access [cf-us10] ? Operational
Lifecycle Management [cf-us10] ? Operational
US West (Chandler) Operational
Region Access [neo-us2] ? Operational
Cloud Cockpit [neo-us2] ? Operational
Lifecycle Management [neo-us2] ? Operational
Web IDE [neo-us2] ? Operational
Portal Service [neo-us2] ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 26, 2017

No incidents reported today.

Jun 25, 2017

No incidents reported.

Jun 24, 2017
Completed - The network upgrade to the Australia (Sydney) region of the SAP Cloud Platform has been postponed.
Jun 24, 15:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 15:01 UTC
Scheduled - A network upgrade to the Australia (Sydney) region of the SAP Cloud Platform is planned from 15:00 - 19:00 UTC on 24 June 2017. Customers may experience brief disruptions on this region during the upgrade.
Jun 9, 20:02 UTC
Resolved - Between approximately 01:06 and 01:48 UTC on 24 Jun 2017, customers may have experienced a disruption on Europe (Rot), Europe (Rot) Trial, China (Shanghai), US East (Sterling), and Japan (Tokyo) Regions of the SAP Cloud Platform. Service has been restored.
Jun 24, 02:25 UTC
Investigating - Our monitors have indicated a possible disruption on the Europe (Rot), Europe (Rot) Trial, China (Shanghai), US East (Sterling), and Japan (Tokyo) regions of the SAP Cloud Platform (hana.ondemand.com) impacting the availability of applications and services.

Engineers are now investigating and an update will be provided shortly.

SAP Cloud Platform Operations
Jun 24, 01:28 UTC
Jun 23, 2017
Resolved - Between approximately 13:29 and 14:42 UTC on 23 Jun 2017, customers may have experienced a disruption on the China (Shanghai) region of the SAP Cloud Platform (cn1.hana.ondemand.com). Service has been restored.
Jun 23, 14:48 UTC
Investigating - Our monitors have indicated a possible disruption on the China (Shanghai) region of the SAP Cloud Platform (cn1.hana.ondemand.com). Engineers are now investigating and an update will be provided shortly.
Jun 23, 13:50 UTC
Jun 22, 2017

No incidents reported.

Jun 21, 2017
Resolved - Between approximately 17:20 UTC on 16 Jun 2017 and 00:08 UTC on 21 Jun 2017, customers may have experienced a disruption on the US East (Sterling) region of the SAP Cloud Platform (us3.hana.ondemand.com). Some services and applications may have been exhibiting inconsistent response times due to a network issue. Service has been restored.
Jun 21, 20:27 UTC
Monitoring - Between approximately 17:20 UTC on 16 Jun 2017 and 00:08 UTC on 21 Jun 2017, customers may have experienced a disruption on the US East (Sterling) region of the SAP Cloud Platform (us3.hana.ondemand.com). Response times of services and applications have been stabilized and engineers are now monitoring closely.
Jun 21, 00:50 UTC
Identified - Since approximately 17:20 UTC on 16 Jun 2017, customers may have experienced a disruption on the US East (Sterling) region of the SAP Cloud Platform (us3.hana.ondemand.com). Some services and applications may be exhibiting inconsistent response times due to a network issue. Engineers are working to restore service and updates will be provided as events warrant.
Jun 20, 22:54 UTC
Investigating - Our monitors have indicated a possible disruption on the US East (Sterling) region of the SAP Cloud Platform (us3.hana.ondemand.com) impacting the availability of applications and services. Engineers are now investigating and an update will be provided shortly.
Jun 20, 14:20 UTC
Jun 19, 2017
Completed - Scheduled maintenance on the US East (Ashburn) region of the SAP Cloud Platform planned from 12:30 - 16:30 UTC on 19 June 2017 has been cancelled.
Jun 19, 14:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 12:30 UTC
Update - A network upgrade to the US East (Ashburn) region of the SAP Cloud Platform is planned from 12:30 - 16:30 UTC on 19 June 2017. Customers may experience brief disruptions on this region during the upgrade.
Jun 17, 00:19 UTC
Scheduled - A network upgrade to the US East (Ashburn) region of the SAP Cloud Platform is planned from 12:30 - 16:30 UTC on 19 June 2017. Customers may experience brief disruptions on this region during the upgrade.
Jun 17, 00:19 UTC
Jun 18, 2017
Completed - The scheduled maintenance has been completed.
Jun 18, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 22:00 UTC
Scheduled - Maintenance of the Identity Authentication Service, including accounts.sap.com, is planned from 22:00 UTC on June 17, 2017 until 0:00 UTC on June 18, 2017. This maintenance targets improvement of the high availability and disaster recovery setup of the service. Customers may experience brief disruptions of the Identity Authentication Service during maintenance.
Jun 9, 21:11 UTC
Jun 16, 2017
Resolved - Between approximately 21:37 UTC on 15 Jun 2017 and 02:53 UTC on 16 Jun 2017, customers may have experienced a disruption on the US East (Sterling) region of the SAP Cloud Platform (us3.hana.ondemand.com). Customers may have been unable to access applications and services due to a network disruption. Service has been restored
Jun 16, 03:41 UTC
Identified - Since approximately 21:37 UTC on 15 Jun 2017, customers may have experienced a disruption on the US East (Sterling) region of the SAP Cloud Platform (us3.hana.ondemand.com). Customers may be unable to access applications and services due to a network disruption. Engineers are working to restore service. An update will be provided within 60 minutes, or as events warrant.
Jun 15, 22:08 UTC
Investigating - Our monitors have indicated a possible disruption on the US East (Sterling) region of the SAP Cloud Platform (us3.hana.ondemand.com). Engineers are now investigating and an update will be provided shortly.
Jun 15, 21:51 UTC
Jun 14, 2017
Resolved - Between approximately 16:00 UTC on 13 Jun 2017 and 01:30 UTC on 14 Jun 2017, customers may have experienced a disruption on the Australia (Sydney) region of the SAP Cloud Platform (ap1.hana.ondemand.com). A subset of applications running in the region may have been unable to connect to other systems in the region. Service has been restored.
Jun 14, 02:06 UTC
Identified - Since approximately 16:00 UTC on 13 Jun 2017, customers may have experienced a disruption on the Australia (Sydney) region of the SAP Cloud Platform (ap1.hana.ondemand.com). A subset of applications running in the region may be unable to connect to other systems in the region. Engineers are working to restore service. An update will be provided within 60 minutes, or as events warrant.
Jun 13, 17:51 UTC
Investigating - Our monitors have indicated a possible disruption on the Australia (Sydney) region of the SAP Cloud Platform (ap1.hana.ondemand.com) impacting the Forms by Adobe service. Engineers are now investigating and an update will be provided shortly.
Jun 13, 16:39 UTC
Jun 12, 2017

No incidents reported.