All Systems Operational

About This Site

This page provides an overview of the current service availability of the SAP Cloud Platform.

Disclaimer: Please note that the status information displayed on this page reflects the general platform status. The status of your individual service experience may differ from this one due to differences in your particular setup. Also, SAP may change structure or content of this page at any time. The Service Level Agreement by SAP is here - this is the sole commitment. No side agreements or other quasi contractual commitments should be made on this site. Terms and conditions by StatusPage apply.

Australia (Sydney) Operational
Region Access [neo-ap1]   ? Operational
Cloud Cockpit [neo-ap1]   ? Operational
Lifecycle Management [neo-ap1]   ? Operational
Web IDE [neo-ap1]   ? Operational
Portal Service [neo-ap1]   ? Operational
Brazil (São Paulo) Operational
Region Access [neo-br1]   ? Operational
Cloud Cockpit [neo-br1]   ? Operational
Lifecycle Management [neo-br1]   ? Operational
Web IDE [neo-br1]   ? Operational
Portal Service [neo-br1]   ? Operational
Canada (Toronto) Operational
Region Access [neo-ca1]   ? Operational
Cloud Cockpit [neo-ca1]   ? Operational
Lifecycle Management [neo-ca1]   ? Operational
Web IDE [neo-ca1]   ? Operational
Portal Service [neo-ca1]   ? Operational
China (Shanghai) Operational
Region Access [neo-cn1]   ? Operational
Cloud Cockpit [neo-cn1]   ? Operational
Lifecycle Management [neo-cn1]   ? Operational
Web IDE [neo-cn1]   ? Operational
Portal Service [neo-cn1]   ? Operational
Europe (Frankfurt) Operational
Region Access [cf-eu10]   ? Operational
Lifecycle Management [cf-eu10]   ? Operational
Europe (Rot) Operational
Region Access [neo-eu1]   ? Operational
Cloud Cockpit [neo-eu1]   ? Operational
Lifecycle Management [neo-eu1]   ? Operational
Web IDE [neo-eu1]   ? Operational
Portal Service [neo-eu1]   ? Operational
Identity Authentication [neo-eu1]   ? Operational
Europe (Rot) - Trial Operational
Region Access [neo-eu1-trial]   ? Operational
Cloud Cockpit [neo-eu1-trial]   ? Operational
Lifecycle Management [neo-eu1-trial]   ? Operational
Web IDE [neo-eu1-trial]   ? Operational
Portal Service [neo-eu1-trial]   ? Operational
Japan (Tokyo) Operational
Region Access [neo-jp1]   ? Operational
Cloud Cockpit [neo-jp1]   ? Operational
Lifecycle Management [neo-jp1]   ? Operational
Web IDE [neo-jp1]   ? Operational
Portal Service [neo-jp1]   ? Operational
Russia (Moscow) Operational
Region Access [neo-ru1]   ? Operational
Cloud Cockpit [neo-ru1]   ? Operational
Lifecycle Management [neo-ru1]   ? Operational
Web IDE [neo-ru1]   ? Operational
Portal Service [neo-ru1]   ? Operational
US East (Ashburn) Operational
Region Access [neo-us1]   ? Operational
Cloud Cockpit [neo-us1]   ? Operational
Lifecycle Management [neo-us1]   ? Operational
Web IDE [neo-us1]   ? Operational
Portal Service [neo-us1]   ? Operational
Identity Authentication [neo-us1]   ? Operational
US East (Sterling) Operational
Region Access [neo-us3]   ? Operational
Cloud Cockpit [neo-us3]   ? Operational
Lifecycle Management [neo-us3]   ? Operational
Web IDE [neo-us3]   ? Operational
Portal Service [neo-us3]   ? Operational
US East (VA) Operational
Region Access [cf-us10]   ? Operational
Lifecycle Management [cf-us10]   ? Operational
US West (Chandler) Operational
Region Access [neo-us2]   ? Operational
Cloud Cockpit [neo-us2]   ? Operational
Lifecycle Management [neo-us2]   ? Operational
Web IDE [neo-us2]   ? Operational
Portal Service [neo-us2]   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
A network upgrade targeting stability improvement of the SAP Cloud Platform Data Center in Sterling, is planned according to the following schedule:

· Date: December 17 2017

· Maintenance window: 04:00 - 08:00 UTC

· Landscape: US3/Sterling (us3.hana.ondemand.com)

· Impact: A short disruption of access to applications and lifecycle operations might be possible during specified time.

SAP Cloud Platform Operations
Posted on Nov 17, 13:21 UTC
Past Incidents
Dec 16, 2017

No incidents reported today.

Dec 15, 2017
Resolved - Between approximately 15:11 and 15:22 UTC on 15 Dec 2017, customers may have experienced a disruption on the Brazil (São Paulo) region of the SAP Cloud Platform (br1.hana.ondemand.com). Service has been restored.
Dec 15, 15:27 UTC
Investigating - Our monitors have indicated a possible disruption on the Brazil (São Paulo) region of the SAP Cloud Platform (br1.hana.ondemand.com). Engineers are now investigating and an update will be provided shortly.
Dec 15, 15:20 UTC
Dec 14, 2017

No incidents reported.

Dec 13, 2017

No incidents reported.

Dec 12, 2017

No incidents reported.

Dec 11, 2017

No incidents reported.

Dec 10, 2017

No incidents reported.

Dec 9, 2017
Resolved - Between approximately 22:19 UTC on 08 Dec 2017 and 03:57 UTC on 09 Dec 2017, customers may have experienced a disruption on the AP1/Australia landscape of the SAP Cloud Platform (ap1.hana.ondemand.com). Service has been restored.
Dec 9, 04:14 UTC
Update - Since approximately 22:19 UTC on 08 Dec 2017, customers may have experienced a disruption on the Australia (Sydney) region of the SAP Cloud Platform (ap1.hana.ondemand.com). An infrastructure issue has caused a subset of applications and services in the region to become unavailable. Engineers continue working to restore service and updates will be provided as events warrant.
Dec 9, 02:13 UTC
Identified - Since approximately 22:19 UTC on 08 Dec 2017, customers may have experienced a disruption on the Australia (Sydney) region of the SAP Cloud Platform (ap1.hana.ondemand.com). An infrastructure issue has caused a subset of applications and services in the region to become unavailable. Engineers are working to restore service and updates will be provided as events warrant.
Dec 8, 23:19 UTC
Investigating - Our monitors have indicated a possible disruption on the Australia (Sydney) region of the SAP Cloud Platform (ap1.hana.ondemand.com). Engineers are now investigating and an update will be provided shortly.
Dec 8, 22:38 UTC
Dec 7, 2017
Resolved - Between approximately 13:40 and 17:15 UTC on 07 Dec 2017, customers may have experienced a disruption on the Europe (Rot) - Trial region of the SAP Cloud Platform (hanatrial.ondemand.com). Customers may have experienced reduced performance or sporadic unavailability of HTML5 applications and dependent services such as the Portal Service and Web IDE. Service has been restored.
Dec 7, 17:55 UTC
Identified - Since approximately 13:40 UTC on 07 Dec 2017, customers may be experiencing reduced performance or sporadic unavailability of HTML5 applications and dependent services such as the Portal Service and Web IDE. Engineers are working to restore service and updates will be provided as events warrant.
Dec 7, 16:56 UTC
Investigating - Our monitors have indicated a possible disruption on the Europe (Rot) - Trial region of the SAP Cloud Platform (hanatrial.ondemand.com) impacting HTML5 applications. Engineers are now investigating and an update will be provided shortly.
Dec 7, 15:56 UTC
Dec 6, 2017
Resolved - Between approximately 10:15 and 10:55 UTC on 06 Dec 2017, customers may have experienced a disruption on the Europe (Rot) - Trial region of the SAP Cloud Platform (hanatrial.ondemand.com). Our monitors have indicated a possible disruption on the Europe (Rot) - Trial region of the SAP Cloud Platform (hanatrial.ondemand.com) impacting the Web IDE full-stack Service has been restored.
Dec 6, 11:09 UTC
Investigating - Our monitors have indicated a possible disruption on the Europe (Rot) - Trial region of the SAP Cloud Platform (hanatrial.ondemand.com) impacting the Web IDE full-stack. Engineers are now investigating and an update will be provided shortly.
Dec 6, 10:50 UTC
Dec 5, 2017

No incidents reported.

Dec 4, 2017
Postmortem - Read details
Dec 12, 20:01 UTC
Resolved - Between approximately 11:39 and 12:04 UTC on 04 Dec 2017, customers may have experienced a disruption on the Europe (Rot) region of the SAP Cloud Platform (hana.ondemand.com). Customers may have been unable to access the Portal Service. Service has been restored
Dec 4, 12:16 UTC
Investigating - Our monitors have indicated a possible disruption on the Europe (Rot) region of the SAP Cloud Platform (hana.ondemand.com) impacting the availability of the Portal Service. Engineers are now investigating and an update will be provided shortly.
Dec 4, 11:58 UTC
Dec 3, 2017

No incidents reported.

Dec 2, 2017

No incidents reported.