All Systems Operational

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This page provides an overview of the current service availability of the SAP Cloud Platform.

Disclaimer: Please note that the status information displayed on this page reflects the general platform status. The status of your individual service experience may differ from this one due to differences in your particular setup. Also, SAP may change structure or content of this page at any time. The Service Level Agreement by SAP is here - this is the sole commitment. No side agreements or other quasi contractual commitments should be made on this site. Terms and conditions by StatusPage apply.

Australia (Sydney) [neo-ap1] Operational
All Advisories [neo-ap1]   ? Operational
Region Access [neo-ap1]   ? Operational
Cloud Cockpit [neo-ap1]   ? Operational
Lifecycle Management [neo-ap1]   ? Operational
Web IDE [neo-ap1]   ? Operational
Portal Service [neo-ap1]   ? Operational
Brazil (São Paulo) [neo-br1] Operational
All Advisories [neo-br1]   ? Operational
Region Access [neo-br1]   ? Operational
Cloud Cockpit [neo-br1]   ? Operational
Lifecycle Management [neo-br1]   ? Operational
Web IDE [neo-br1]   ? Operational
Portal Service [neo-br1]   ? Operational
Canada (Toronto) [neo-ca1] Operational
All Advisories [neo-ca1]   ? Operational
Region Access [neo-ca1]   ? Operational
Cloud Cockpit [neo-ca1]   ? Operational
Lifecycle Management [neo-ca1]   ? Operational
Web IDE [neo-ca1]   ? Operational
Portal Service [neo-ca1]   ? Operational
China (Shanghai) [neo-cn1] Operational
All Advisories [neo-cn1]   ? Operational
Region Access [neo-cn1]   ? Operational
Cloud Cockpit [neo-cn1]   ? Operational
Lifecycle Management [neo-cn1]   ? Operational
Web IDE [neo-cn1]   ? Operational
Portal Service [neo-cn1]   ? Operational
Europe (Amsterdam) [neo-eu3] Operational
All Advisories [neo-eu3]   ? Operational
Region Access [neo-eu3]   ? Operational
Cloud Cockpit [neo-eu3]   ? Operational
Lifecycle Management [neo-eu3]   ? Operational
Web IDE [neo-eu3]   ? Operational
Portal Service [neo-eu3]   ? Operational
Europe (Frankfurt) [cf-eu10] Operational
All Advisories [cf-eu10]   ? Operational
Region Access [cf-eu10]   ? Operational
Lifecycle Management [cf-eu10]   ? Operational
Europe (Rot) [neo-eu1] Operational
All Advisories [neo-eu1]   Operational
Region Access [neo-eu1]   ? Operational
Cloud Cockpit [neo-eu1]   ? Operational
Lifecycle Management [neo-eu1]   ? Operational
Web IDE [neo-eu1]   ? Operational
Portal Service [neo-eu1]   ? Operational
Europe (Rot) - Trial [neo-eu1-trial] Operational
All Advisories [neo-eu1-trial]   ? Operational
Region Access [neo-eu1-trial]   ? Operational
Cloud Cockpit [neo-eu1-trial]   ? Operational
Lifecycle Management [neo-eu1-trial]   ? Operational
Web IDE [neo-eu1-trial]   ? Operational
Portal Service [neo-eu1-trial]   ? Operational
Japan (Tokyo) [neo-jp1] Operational
All Advisories [neo-jp1]   ? Operational
Region Access [neo-jp1]   ? Operational
Cloud Cockpit [neo-jp1]   ? Operational
Lifecycle Management [neo-jp1]   ? Operational
Web IDE [neo-jp1]   ? Operational
Portal Service [neo-jp1]   ? Operational
KSA (Riyadh) [neo-sa1] Operational
All Advisories [neo-sa1]   ? Operational
Region Access [neo-sa1]   ? Operational
Cloud Cockpit [neo-sa1]   ? Operational
Lifecycle Management [neo-sa1]   ? Operational
Web IDE [neo-sa1]   ? Operational
Portal Service [neo-sa1]   ? Operational
Russia (Moscow) [neo-ru1] Operational
All Advisories [neo-ru1]   ? Operational
Region Access [neo-ru1]   ? Operational
Cloud Cockpit [neo-ru1]   ? Operational
Lifecycle Management [neo-ru1]   ? Operational
Web IDE [neo-ru1]   ? Operational
Portal Service [neo-ru1]   ? Operational
UAE (Dubai) [neo-ae1] Operational
All Advisories [neo-ae1]   ? Operational
Region Access [neo-ae1]   ? Operational
Cloud Cockpit [neo-ae1]   ? Operational
Lifecycle Management [neo-ae1]   ? Operational
Web IDE [neo-ae1]   ? Operational
Portal Service [neo-ae1]   ? Operational
US East (Ashburn) [neo-us1] Operational
All Advisories [neo-us1]   ? Operational
Region Access [neo-us1]   ? Operational
Cloud Cockpit [neo-us1]   ? Operational
Lifecycle Management [neo-us1]   ? Operational
Web IDE [neo-us1]   ? Operational
Portal Service [neo-us1]   ? Operational
US East (Sterling) [neo-us3] Operational
All Advisories [neo-us3]   ? Operational
Region Access [neo-us3]   ? Operational
Cloud Cockpit [neo-us3]   ? Operational
Lifecycle Management [neo-us3]   ? Operational
Web IDE [neo-us3]   ? Operational
Portal Service [neo-us3]   ? Operational
US East (VA) [cf-us10] Operational
All Advisories [cf-us10]   ? Operational
Region Access [cf-us10]   ? Operational
Lifecycle Management [cf-us10]   ? Operational
US West (Chandler) [neo-us2] Operational
All Advisories [neo-us2]   ? Operational
Region Access [neo-us2]   ? Operational
Cloud Cockpit [neo-us2]   ? Operational
Lifecycle Management [neo-us2]   ? Operational
Web IDE [neo-us2]   ? Operational
Portal Service [neo-us2]   ? Operational
Identity Authentication Operational
SAP ID Service (accounts.sap.com)   Operational
Identity Authentication - Europe   ? Operational
Identity Authentication - US   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
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Posted on Feb 15, 23:05 UTC
A network upgrade targeting security improvement of the SAP Cloud Platform Data Center in Sydney, is planned according to the following schedule:

· Date: May 5 2018

· Maintenance window: 15:30 – 17:00 UTC

· Landscape: AP1/Sydney (ap1.hana.ondemand.com)

· Impact: A short disruption of the outgoing traffic from SAP CP might be experienced.

· On April 21 as prerequisite of this activity we will migrate all SAP CP AP1 IP addresses to 157.133.96.0/23 range, which will be non-disruptive activity.

SAP Cloud Platform Operations
Posted on Apr 10, 12:54 UTC
A network upgrade targeting stability improvement of the SAP Cloud Platform Data Center in Ashburn, is planned according to the following schedule:

· Date: May 13 2018

· Maintenance window: 04:00 – 06:00 UTC

· Landscape: US1/Ashburn (us1.hana.ondemand.com)

· Impact: A short disruption of access to applications and lifecycle operations might be possible during specified time.


SAP Cloud Platform Operations
Posted on Apr 13, 12:31 UTC
A network upgrade targeting stability improvement of the SAP Cloud Platform Data Center in Chandler, is planned according to the following schedule:

· Date: May 13 2018

· Maintenance window: 04:30 – 07:30 UTC

· Landscape: US2/Chandler (us2.hana.ondemand.com)

· Impact: A short disruption of access to applications and lifecycle operations might be possible during specified time.


SAP Cloud Platform Operations
Posted on Apr 13, 12:30 UTC
Past Incidents
Apr 20, 2018

No incidents reported today.

Apr 19, 2018
Resolved - Between approximately 14:00 and 22:43 UTC on 18 Apr 2018, customers may have experienced a disruption on the Europe (Frankfurt) [cf-eu10] region of the SAP Cloud Platform (eu10.hana.ondemand.com). Customers may have been unable to instantiate Cloud Foundry backing services. Service has been restored.
Apr 19, 03:08 UTC
Monitoring - Between approximately 14:00 and 22:43 UTC on 18 Apr 2018, customers may have experienced a disruption on the Europe (Frankfurt) [cf-eu10] region of the SAP Cloud Platform (eu10.hana.ondemand.com). Customers may have been unable to instantiate Cloud Foundry backing services. The disruption has ended and engineers are now monitoring to confirm that service has been restored.
Apr 18, 23:42 UTC
Identified - Since approximately 14:00 UTC on 18 Apr 2018, customers may have experienced a disruption on the Europe (Frankfurt) [cf-eu10] region of the SAP Cloud Platform (eu10.hana.ondemand.com). Customers may be unable to instantiate Cloud Foundry backing services. Engineers are working to restore service and updates will be provided as events warrant.
Apr 18, 18:22 UTC
Apr 17, 2018

No incidents reported.

Apr 16, 2018

No incidents reported.

Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018

No incidents reported.

Apr 12, 2018

No incidents reported.

Apr 11, 2018

No incidents reported.

Apr 10, 2018
Resolved - Between approximately 05:57 and 10:04 UTC on 10 Apr 2018, customers may have experienced a disruption on the US East (Sterling) [neo-us3] region of the SAP Cloud Platform (us3.hana.ondemand.com). Service has been restored.
Apr 10, 10:20 UTC
Investigating - Our monitors have indicated possible intermittent disruptions on the US East (Sterling) [neo-us3] region of the SAP Cloud Platform (us3.hana.ondemand.com). Engineers are now investigating and an update will be provided shortly.
Apr 10, 06:38 UTC
Apr 9, 2018

No incidents reported.

Apr 8, 2018

No incidents reported.

Apr 7, 2018

No incidents reported.

Apr 6, 2018
Resolved - Between approximately 11:17 and 14:09 UTC on 06 Apr 2018, customers may have experienced a disruption on the Europe (Rot) [neo-eu1] region of the SAP Cloud Platform (hana.ondemand.com). Our monitors have indicated a possible disruption on the Europe (Rot) [neo-eu1] region of the SAP Cloud Platform (hana.ondemand.com) impacting lifecycle management operations and the opening of SSH tunnel connections for SAP Cloud Platform Virtual Machines. Service has been restored.
Apr 6, 14:26 UTC
Investigating - Our monitors have indicated a possible disruption on the Europe (Rot) [neo-eu1]
region of the SAP Cloud Platform (hana.ondemand.com) impacting lifecycle management
operations and the opening of SSH tunnel connections for SAP Cloud Platform Virtual Machines.
Apr 6, 13:01 UTC
Resolved - Between approximately 21:48 UTC on 05 Apr 2018 and 00:51 UTC on 06 Apr 2018, customer may have experienced sporadic disruptions to authentication requests on the Europe (Frankfurt) [cf-eu10] region of the SAP Cloud Platform (eu10.hana.ondemand.com). Service has been restored.
Apr 6, 01:25 UTC
Identified - Since approximately 21:48 UTC on 05 Apr 2018, customers may have experienced a disruption on the Europe (Frankfurt) [cf-eu10] region of the SAP Cloud Platform (eu10.hana.ondemand.com). Customers may be unable to login to applications that are protected by SAP User Authentication and Authorization (XSUAA). Engineers are working to restore service and updates will be provided as events warrant.
Apr 5, 23:22 UTC
Investigating - Our monitors have indicated a possible disruption on the Europe (Frankfurt) [cf-eu10] region of the SAP Cloud Platform (eu10.hana.ondemand.com). Engineers are now investigating and an update will be provided shortly.
Apr 5, 23:07 UTC